Hotel Rocaval

Hotels
•
Independent
8.4 (137 reviews)
Calzada Mexico No. 5 Barrio de Fatima, San Cristóbal de las Casas, CHIS, 29264 , San Cristóbal de las Casas , MX
52-967-674 9500

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Pets allowed

Facilities

Fitness facilities
Proposal/romance packages available
Free WiFi
24-hour front desk
Terrace
Garden
Picnic area
Fitness facilities
Conference space
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Comfortable beds
Good breakfast
Cons:
Wi-Fi issues
Noise from neighbors
Inconsistent maintenance
Lack of coffee makers

Categories

Cleanliness
7.56
Several comments highlighted cleanliness, but there were complaints about the state of linens and carpet cleanliness.
Service
9.03
Multiple reviews praised the attentive and friendly service by the staff.
Location
8.57
The hotel is well-located within nature and convenient to local attractions.
Room Quality
8.02
Rooms were noted for comfort, but there were concerns about noise and some issues like drainage.
Amenities
8.05
Basic amenities are available, but lack of coffee makers was a common concern.
Value for Money
8.71
Overall satisfaction indicates that guests felt they received good value for their stay.
Food and Beverage
8.26
Breakfast options are generally well-received, although some wanted more choices.
Overall Experience
9.03
Reviews largely reflect a positive overall experience with strong recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:09

Property Description

Recreation and Relaxation
Take advantage of the fitness center, terrace, and garden for your leisure. The complimentary Wi-Fi, tour assistance, and picnic area enhance your stay.

Dining and Entertainment
Savor a meal at Coreano Contem. Teddy´s or grab a drink at the bar/lounge. Enjoy snacks at the on-site cafe. Don't miss the chance to have a delicious cooked-to-order breakfast.

Convenience and Comfort
Benefit from amenities like the 24-hour business center, front desk, and laundry facilities. With event spaces, including a conference center and meeting rooms, this hotel caters to all your needs.

Embark on a memorable trip and book your stay at Hotel Rocaval, where convenience and comfort meet sophistication.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGZ

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in kg is 10

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.4
Based on 137 reviews
Cleanliness: 7.56
Service: 9.03
Location: 8.57
Room Quality: 8.02
Amenities: 8.05
Value for Money: 8.71
Food and Beverage: 8.26
Overall Experience: 9.03
M
Mario antonio • couple • mx
10
2026-02-15 • via Nuitee
J
Javier • family_with_children • es
8
Pros:

Las toallitas integradas en el lavabo. Es de 10.
Muy funcional

Cons:

Algún enchufe mas

2026-02-10 • via Nuitee
E
Eder Gamaliel • solo_traveller • mx
8
2026-01-27 • via Nuitee
R
Ruiz • family_with_children • mx
10
Pros:

El diseño del hotel es muy bonito, las habitaciones amplias, el personal muy amable y atento.

Cons:

Sería un gran detalle colocar la secadora de cabello o un par de vasos para tomar agua o alguna bebida

2026-01-27 • via Nuitee
Y
Yanely Guadalupe • solo_traveller • mx
10
experiencia inolvidable
Pros:

el diseño del hotel, las habitaciones muy cómodas

Cons:

todo me gustó

2026-01-19 • via Nuitee
M
Maria victoria • couple • mx
10
excelente
Cons:

las habitaciones que dan al restaurante son muy ruidosas

2026-01-19 • via Nuitee
J
Jimenez Hernandez • couple • mx
9
Pros:

Excelente ubicación, instalaciones lindas

2026-01-09 • via Nuitee
J
jose • family_with_children • mx
7
Personal muy bueno, la instalación del bungalow le.falta calefacción y cocineta
Cons:

Falta calefacción, la cabaña no tenía cocina como dicen pero en retribución nos dieron desayunos incluidos

2026-01-04 • via Nuitee
L
López García • couple • mx
9
Pros:

Habitaciones limpias, buena atención

Cons:

-

2026-01-03 • via Nuitee
T
Tita Cv • extended_group • mx
6
Cons:

La red Wi-Fi

2026-01-02 • via Nuitee
S
SENEN • couple • mx
4
2026-01-01 • via Nuitee
F
Flores • couple • mx
9
2025-12-26 • via Nuitee
J
Jimenez Hernandez • couple • mx
9
2025-12-23 • via Nuitee
N
Nereida • solo_traveller • mx
10
Pros:

Todo super limpio

2025-12-18 • via Nuitee
R
Rafael • extended_group • mx
10
2025-12-15 • via Nuitee
N
Nayhelli • solo_traveller • mx
10
Pros:

Excelente

Cons:

Ya no hay cafeteras en la habitación

2025-12-15 • via Nuitee
R
Roque • family_with_children • mx
10
Pros:

Las instalaciones del hotel, la limpieza, la tranquilidad de las habitaciones y el personal muy amable

2025-12-13 • via Nuitee
C
Correa • couple • mx
10
Pros:

Esta rodeado por la naturaleza.

Cons:

La música de los vecinos, no es culpa de ustedes. Pero si se escucha en la noche y muy temprano.

2025-12-12 • via Nuitee
E
Eduardo • family_with_children • mx
10
Pros:

La atención fue excelente

2025-12-11 • via Nuitee
L
leydi • family_with_children • mx
10
Pros:

Muy limpia la habitación y la cama muy cómoda

2025-12-11 • via Nuitee