Turquoise Inn and Suites Cortez near Mesa Verde

Hotels
RocketFuel (FR)
8.2 (577 reviews)
535 East Main Street , Cortez , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Cleanliness noted positively in some feedback
Some staff very friendly
Location near restaurants
Cons:
Filthy conditions
Room issues and maintenance deficiencies
Limited breakfast options

Categories

Cleanliness
5.91
Multiple reviews indicate that the hotel is filthy and poorly maintained.
Service
9.88
General manager was kind and helpful; however, there were issues with room reservations and key cards.
Location
9.42
Location close to restaurants and attractions, contributing positively to overall experience.
Room Quality
6.87
Rooms are described as old and in need of repairs, with issues reported regarding cleanliness.
Amenities
8.9
Some amenities available, but breakfast options were limited and inconsistent.
Value for Money
8.36
Overall value perceived as poor considering the quality of cleanliness and maintenance.
Food and Beverage
7.91
Breakfast quality was average, with limited options.
Overall Experience
8.38
Mixed reviews overall; positive aspects in service and location but significant issues in cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-29 15:17

Property Description

Welcome to Best Western Turquoise Inn & Suites!

Convenient Location: Located just 16 km from Mesa Verde National Park, our hotel offers easy access to this stunning natural wonder.

Complimentary Amenities: Enjoy free WiFi throughout the property, ensuring you stay connected during your stay.

Airport Accessibility: With Durango-La Plata County Airport only 76 km away, your journey to and from our hotel is convenient and stress-free.

Book your stay today at Best Western Turquoise Inn & Suites for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CEZ

Location

Guest Reviews

8.2
Based on 577 reviews
Cleanliness: 5.91
Service: 9.88
Location: 9.42
Room Quality: 6.87
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 7.91
Overall Experience: 8.38
A
Araceli couple us
6
Good for the night
Pros:

The bed was so comfortable

Cons:

Every time we turn the tv the volume was on highest, we lower it but the next time we turn it in it happened again and the pool not functioning, not a sign about repair or anything

2026-08-22 via Nuitee
R
Robert solo_traveller us
7
2026-08-20 via Nuitee
C
conni solo_traveller us
9
safe,clean,good value and friendly staff
Pros:

it was clean and quiet.. i felt safe

Cons:

no pool

2026-08-17 via Nuitee
L
Lela couple us
8
Okay place
Pros:

Low price

Cons:

Noisy up to midnight.

2026-08-17 via Nuitee
J
Jessica family_with_children us
2
Pros:

The staff was nice. Room had been recently renovated with new paint and laminated flooring.

Cons:

The pool and hot tub were out of service and that was not on their website. There were ants in the room. The sleeper sofa had not been cleaned (cushions with stains on bot side, marijuana vape under the cushions and the bedding on the pull-out was not clean. The A/C was making a loud buzzing noise and wasn't even on, once in it was not blowing out cool air and the buzzing noise was louder.

2026-08-17 via Nuitee
C
Carrie couple us
6
good for a quick over night stay.
Pros:

bed was very comfortable and the breakfast was good.

Cons:

the property is alot older than the pictures. lobby - rooms- etc

2026-08-16 via Nuitee
B
Bonnie solo_traveller us
10
Great hotel it's beautiful
Pros:

The staff at night is wonderful . And very helpful full
Kind and very efficiante.

Cons:

Nothing

2026-08-15 via Nuitee
M
magana solo_traveller us
8
2026-08-14 via Nuitee
B
Bird solo_traveller us
1
2026-08-13 via Nuitee
D
docco solo_traveller us
7
Pros:

Room clean and presentable.

Cons:

Small bathroom. Not unexpected.

2026-08-13 via Nuitee
C
CORTNEY solo_traveller us
1
2026-08-12 via Nuitee
B
barbie8784 Family Orange County, California
4
Apparently still transitioning from a Best Western to Choice Hotel - sketchy at best, but in business.
Pros:

Husband booked this hotel, as he's a Choice Hotels fan and this Cortez property appeared on the Choice site. We ate at La Casita (tasty) and asked the server if she was familiar with the Turquoise Inn. She said no. Our son Googled the hotel and Google showed it was permanently closed. Uh oh. After coming up with possible plans b & c, we drove down the street and saw Turquoise was in fact, in business. The outside appearance, is, as others have commented, in poor shape. I saw a Best Western lighted sign of sorts, outside next to a trash can. The pool was emptied. Perhaps it was the lighting, but the hotel gave off a sketchy vibe. Our room was on the 2nd floor and after we inspected the room, found it was missing a shower curtain and there was no dial tone on the land line phone. My husband went to the desk and within 5 minutes, an associate brought by & installed the shower curtain. The A/C worked, though was too noisy for me (light sleeper) and water pressure was decent. The property pictures that appear on the Choice site or even Google, must be from when it was a BW. I can't say for sure, but know the room we had didn't look as advertised.

2026-08-10 via Tripadvisor
A
Allan solo_traveller fr
3
2026-08-10 via Nuitee
K
Kim solo_traveller us
3
Pros:

It was next to Cracker Barrel. Easy on/off freeway.

Cons:

Had to switch rooms due to the hot water know in shower was missing. How do you not notice this while cleaning the room? Not an easy task after checking in late, unpacking for a shower and already getting undressed for it. Not to mention the change being confusing for my autistic daughter- she was so confused and non-compliant trying to get moved.

2026-08-10 via Nuitee
L
Lacey couple us
2
Would NOT recommend!
Pros:

Honestly the only positive I can say is that the room was pretty clean and there were no bugs.

Cons:

The pictures are deceiving. It says it has a pool and both the indoor and outdoor pools have clearly not been open in a very long time. The lobby and breakfast area smells like mold and mildew. The ice machine in the dining area was broken and had gross smelly water around it that was never cleaned in the 3 days. The breakfast doesn’t consist of much nor is it appetizing when it smells and isn’t very clean in there. There was furniture just blocking a whole hall/exit. The other emergency exit doors near us were chained shut. It doesn’t appear to be in a safe location and there are people out loitering, drinking and smoking. There also is not near enough parking and no extra parking anywhere. I can deal with a lot but this was not worth the money and I would not stay again or suggest anyone I know to stay there.

2026-08-10 via Nuitee
J
Jason couple us
6
Ok but better value at other hotels
Pros:

Location and size of rooms

Cons:

Looks like there are renovating but it is very messy, dead trees in the courtyard, furniture and building materials everywhere. The lobby men’s bathroom had obviously not been clean in a few weeks even after letting the front desk know

2026-08-10 via Nuitee
C
Chris solo_traveller au
5
Cortez
Pros:

Bed was large

Cons:

Old but clean

2026-08-09 via Nuitee
E
Elizabeth solo_traveller us
10
Pros:

My suite exceeded my expectations. The price I paid was more than reasonable and I was given a suite rather than just a room with a bed. Very clean and comfortable.

Cons:

Breakfast offered several options, only thing I would add would be granola for the yougart.

2026-08-09 via Nuitee
E
Edgar family_with_children us
6
2026-08-08 via Nuitee
A
Andre couple us
8
Pros:

Cheap, good location, room was decent size.

Cons:

Pools are all out of order and breakfast was very basic.

2026-08-07 via Nuitee