Swiss Alpine Hotel Allalin

Great Matterhorn view rooms with very good staffs and exceptional location. Just 7-8 minutes walk from the Zermatt station and not in middle of a market. Also super clean decent sized rooms.

Loved this hotel and wish I’d stayed longer. Great location, staff really welcoming. Rooms are lovely and have everything you could need.

sehr tolle Sicht auf Matterhorn, Mitarbeiter und Chefin immer sehr freundlich und zuvorkommend. Sehr freundlicher Empfang bei Anreise mit guten Informationen der Chefin beim Begrüssungstrunk. Es war persönlich.

Ein sehr schönes Haus mit sehr freundlichen, höflichen und zuvorkommenden Mitarbeiter:innen, einem exklusiven kleinen Spa-Bereich und ausgezeichnetem Frühstück

Deuxième fois que nous hébergeons à cet endroit. L’accueil est chaleureux, propreté incroyable et la beauté des lieux.

Le service est exceptionnel. Le personnel est d’une gentillesse assez rare.
Le petit-déjeuner est divin, sain et avec du choix.

I'm writing to express my extreme dissatisfaction with my recent stay at your hotel. The communication was severely lacking, and I was shocked by the arrogant and discriminatory attitude of your reservation staff.

From the moment I tried to book my room, I felt unwelcome. The staff member was dismissive and condescending, making me feel like I was a bother. When I asked for clarification on certain policies, I was met with hostility and rudeness.

The lack of respect and empathy from your team was appalling. I expect a certain level of service, but what I got was unprofessional and unacceptable.

I will not be returning to your hotel and will be sharing my experience with friends, family, and online review platforms.

Disappointed customer

Hotel is very centrally located, towards the end of one end of the main street in Zermatt. The bus stop is also very close to get you to the funicular or the gondola. It's a boutique family run hotel where staff gets to know you, very kind, always ready to help. Our room had a balcony with a view of the Matterhorn which was a nice surprise as I didn't expect that. The spa and the gym are quite nice, too, for a small hotel like this.

Sehr freundliches Personal

Top Lage, sehr freundliche und hilfsbereite Mitarbeitende, sehr ruhige Zimner

I booked a fully paid 7-night stay in December at Swiss Alpine Hotel Allalin, but unfortunately my family experienced a bereavement shortly before the trip.

Importantly, I did not ask for a refund. Instead, I proposed several alternatives to ensure the hotel would not incur any financial loss: a voucher for future dates, paying a cancellation penalty immediately, allowing them to resell the room during peak Zermatt season, and even making a second non-refundable booking so they would earn additional revenue. I also offered documentation of the circumstances.

All of these proposals were declined. When I asked several times whether there were specific financial losses I could compensate directly, no figures were provided. The only response I consistently received was that the cancellation policy applies “in any case.”

Most hotels understand that exceptional circumstances sometimes require a degree of flexibility, especially when the guest proposes solutions that would avoid any financial loss to the property. What I found disappointing was the complete unwillingness to explore any such solution.

For a hotel presenting itself as a family-run Alpine hospitality business, the approach felt unnecessarily rigid and far removed from the spirit of hospitality many travelers expect in Zermatt.

One additional point travelers may wish to be aware of is that the hotel is located directly beside the Zermatt cemetery, something that is not clearly highlighted on the hotel’s website. Some guests may not mind, but transparency about the surroundings would be appreciated.

Travelers may simply wish to keep these points in mind when choosing where to stay!