Pets allowed

Facilities

Free breakfast
Full-service spa
Fireplace in lobby
Health club
Free WiFi
Terrace
Luggage storage
Sauna
Ski storage
Designated smoking area
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location
Well-maintained amenities
Cons:
Low cleaning quality in bathrooms
Food quality at the bar

Categories

Cleanliness
8.8
There was a mention of low quality in bathroom cleaning.
Service
10
Overall service was described as perfection by multiple reviewers.
Location
9.8
The hotel is located in a beautiful spot with great views.
Room Quality
9.8
Rooms were generally described as comfortable and well-maintained.
Amenities
9.8
Spa facilities and other amenities received positive reviews.
Value for Money
9.3
Some reviews mentioned a high price but justified by quality.
Food and Beverage
9.3
Breakfast and dining were generally praised, but one review noted food disappointment.
Overall Experience
10
Multiple guests described their experience as unforgettable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:39

Property Description

Discover the perfect escape at BEAUSiTE Zermatt, a luxurious retreat nestled in the picturesque Swiss Alps.

Indulgent Spa Experience
Pamper yourself with rejuvenating massages at our exquisite spa or unwind in one of our two inviting hot tubs. For those seeking active relaxation, our health club and sauna offer the ideal environment to recharge.

Diverse Dining Options
Satisfy your culinary cravings at either of our two on-site restaurants, where delectable dishes await. Enjoy a complimentary buffet breakfast every morning to fuel up for your day’s adventures.

Comfort & Connectivity
Our 67 uniquely-designed guestrooms feature modern amenities including minibars and espresso makers. Stay connected with complimentary Wi-Fi, ensuring you can share your stunning Alpine experiences with loved ones.

Don’t miss out on securing your spot in this enchanting destination—book your stay at BEAUSiTE Zermatt today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Pets

    Pets allowed

  • General

    Professional property host/manager

Location

Guest Reviews

9.6
Based on 1380 reviews
Cleanliness: 8.8
Service: 10
Location: 9.8
Room Quality: 9.8
Amenities: 9.8
Value for Money: 9.3
Food and Beverage: 9.3
Overall Experience: 10
T
taissir • couple • py
9
2026-02-27 • via Nuitee
O
O6663DWeduardod • Family
6
Do not expect any empathy from management.
Pros:

The hotel offers comfortable rooms with an excellent view of the Matterhorn. However, there are several areas where the experience fell short.
First, breakfast was disappointing. The food selection was limited, and the service felt disengaged; staff appeared bored and unmotivated, which detracted from what should be a pleasant start to the day.
Second—and more importantly—the hotel showed a complete lack of flexibility during peak season. The property strongly enforces five-night minimum stays. Although we managed to book a three-night stay well in advance, circumstances beyond our control significantly impacted our trip.
On February 16, 2026, due to major disruptions in the Swiss rail system—including two avalanches and acts of vandalism—there were no trains operating to Zermatt. Despite maintaining continuous communication with the hotel, and being explicitly told that the first night would be refunded if trains were not running, we were ultimately marked as a no-show. This was indeed the case: it was physically impossible to reach Zermatt that day.
We arrived the following day, despite further avalanche-related disruptions near Randa. At that point, the hotel refused to refund the missed night and also declined to offer an additional night, even though availability was clearly visible on their own online booking system.
While the hotel is correct in stating that they do not control weather or transportation conditions, neither do guests. A more reasonable and customer-oriented approach—such as a partial refund or a goodwill adjustment—would have demonstrated fairness and understanding. Unfortunately, no such flexibility was offered, leaving the impression that policy mattered more than the guest experience

2026-02-20 • via Tripadvisor
R
roserose3 • Couples • London, England
10
Exquisite
Pros:

A beautiful, clean hotel with large, quiet rooms. The decor is gorgeous, the breakfast delicious and the gym, spa and outside jacuzzi just perfect. One of my favourite hotels. Even the electric shuttle pick up from the station is cute!

2026-02-16 • via Tripadvisor
K
KeJun • solo_traveller • us
10
Perfect location, perfect facilities!
Pros:

I loved it, would definitely go back!

2026-02-14 • via Nuitee
M
Maxime • couple • ch
8
2026-02-11 • via Nuitee
E
Egzon • couple • gb
10
2026-02-10 • via Nuitee
M
Muriel • couple • ch
9
Très belle situation et une vue magnifique sur le Cervin, et des apéros sympas au bar.
Pros:

Le merveilleux centre de wellness et le très bon petit-déjeuner et le piano bar

Cons:

La couleur des murs

2026-02-10 • via Nuitee
B
Brian • solo_traveller • gb
8
Pros:

Great location, staff were very helpful

Cons:

The room was smaller than expected

2026-02-08 • via Nuitee
C
CharlotteMay90 • Couples • Southend-on-Sea, Essex, England
10
Genuinely one of the best hotel stays we’ve ever had.
Pros:

From the arrival in Zermatt with complementary shuttle from the train station to the hotel, the amazing room from our room, the immaculate and relaxing spa delicious, to the delicious food - BEAUSiTE has everything you could ask for, for a wintery escape to Zermatt.

Location: The hotel has been renovated in recent years, and you can tell! It’s beautifully done. Sat further up Zermatt the views are brilliant, but still within easy walking distance to the main stations; Zermatt Train station, Sunnegga Funicular, Gornergrat Station (our fav!) and the Matterhorn Glacier Paradise.

Room: We stayed in a Double Room Matterhorn View (room number 601) - although no balcony the windows are plenty big enough to get a fantastic view. Definitely recommend upgrading to a view room if you can. Big bathroom with fab shower, and everything you could need, hair dryer, slippers, gowns, shampoo etc.

Food: On our first night we had fondue in the Witch’eeese Fondue Hut - this was a great experience. The fondue was good, but what made it was the private setting, in a cozy, clean and warm hut.
Breakfast was also great, with lots to choose from including made to order eggs.

Spa: Even if you aren’t a ‘spa person’ (like me!) I guarantee you’ll enjoy this. It was so peaceful when we stayed, with plenty of places to sit / lay - most times we had all the pools to ourselves. The heated outside pool, is a cosy 30c with fab views of the Matterhorn.

Ski Service: If you’re hiring skis while in Zermatt, remember to check with concierge. We got 15% off of ski, boot, helmet and poll hire. Not only that, your hire is delivered straight to a locker in the ski store (level -1 of the hotel) which you can access using your key card. The whole service was brilliant - definitely recommend.

If you’re debating between BEAUSiTE, and another hotel in Zermatt, choose BEAUSiTE! We’ll definitely be back.

2026-01-29 • via Tripadvisor
A
andre • couple • br
10
Volto novamente
Pros:

Gentileza e educação dos funcionários.
Quarto confortável.

Cons:

Nada o que reclamar.

2026-01-29 • via Nuitee
J
janine • extended_group • gb
9
2026-01-25 • via Nuitee
N
Nasr • family_with_children • ae
10
Great hotel and service would come back and stay
Pros:

Excellent hotel and great staff. Ideally located just 5 minutes wall from the high street. Great spa facilities and lovely pool.

2026-01-25 • via Nuitee
L
Lenzin • solo_traveller • ch
10
2026-01-25 • via Nuitee
N
Natalie • couple • gb
10
The most beautiful hotel! Staff were fantastic!
2026-01-25 • via Nuitee
C
Caroline • couple • us
10
2026-01-23 • via Nuitee
G
George • couple • us
9
Second time there. Will be back. Zermatt needs more snow and better grooming.
Pros:

Location very good. Excellent breakfast. Staff great.

Cons:

The Grill restaurant needs a little work. Food really only ok. Better options outside restaurant.

2026-01-21 • via Nuitee
J
Jisoo • family_with_children • kr
10
2026-01-20 • via Nuitee
R
Regina • couple • ch
10
Séjour des plus agréables. Établissement très accueillant
Pros:

Décoration d’intérieur magnifique
Spa fantastique
Excellente table
Personnel très sympathique et compétent

2026-01-19 • via Nuitee
F
folie • couple • be
9
Fabuleux….très envie d’y revenir !
Pros:

Le personnel est très attentif et professionnel; le petit déjeuner est incroyable et l’équipement de l’hôtel parfait.

Cons:

Rien

2026-01-19 • via Nuitee
D
Damien • extended_group • ch
9
2026-01-19 • via Nuitee