Hotel Pollux

Hotels
9.2 (465 reviews)
Bahnhofstrasse 28 , Zermatt , ch

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Amazing breakfast
Friendly staff
Clean and comfortable rooms
Cons:
Thin pillows
Front desk communication could improve

Categories

Cleanliness
9.18
The property is very clean and well maintained.
Service
9.65
Staff described as nice, helpful, and courteous.
Location
9.19
Perfect location in the central area of Zermatt, easy access to the train station.
Room Quality
9.14
Rooms are lovely, comfortable, and well-appointed.
Amenities
8.97
Amenities include a great breakfast and spa facilities.
Value for Money
8.93
Good value for the money; breakfast is particularly praised.
Food and Beverage
9.38
Breakfast and on-site restaurant received high praise.
Overall Experience
9.15
Overall great experiences highlighted with intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:33

Property Description

Newly Renovated Rooms
Experience the perfect blend of rustic charm and modern design in our newly renovated rooms at Hotel Pollux.

Dining Options
Indulge in a culinary journey at our 3 unique restaurants. From traditional Swiss dishes at The Pinte to international delicacies at Arvenstube, there's something to satisfy every palate at Hotel Pollux.

Relaxation and Wellness
Unwind and rejuvenate in our relaxation area, complete with a Finnish sauna, steam bath, hot tub, magic shower, and solarium. After a day of exploring Zermatt, treat yourself to some well-deserved pampering.

Book now to experience the ultimate comfort and luxury at Hotel Pollux.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    People 2 years old and over stay for CHF 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 465 reviews
Cleanliness: 9.18
Service: 9.65
Location: 9.19
Room Quality: 9.14
Amenities: 8.97
Value for Money: 8.93
Food and Beverage: 9.38
Overall Experience: 9.15
S
Steven • couple • us
10
Would stay here again very nice and cozy feeling.
Pros:

Charming! Kind staff! Very accommodating! Great location.

Cons:

No Jacuzzi.

2026-06-30 • via Nuitee
C
Christopher • couple • au
10
Although no aircon there was a fan. With the balcony doors open & the chill of the night sleeping was fine
Pros:

Short distance from station

Cons:

A few steps to drag the luggage up

2026-06-29 • via Nuitee
M
MICHIYO • couple • jp
8
便利さを優先して決めました。
Pros:

駅から近くて何処に行くにも便利だった。

Cons:

宿泊した部屋がメイン通り側だったので、窓を開けると人の話し声などでうるさかった。

2026-06-29 • via Nuitee
K
Katarina • couple • se
10
2026-06-28 • via Nuitee
Z
Zenon • couple • gb
7
2026-06-28 • via Nuitee
M
Martin • solo_traveller • ee
7
2026-06-24 • via Nuitee
S
Simon • solo_traveller • ch
8
Tolles Hotel inmitten von Zermatt.
Pros:

Sehr freundliches Personal.

Cons:

.

2026-06-23 • via Nuitee
K
KOMA • solo_traveller • jp
10
2026-06-22 • via Nuitee
L
Lukasz • extended_group • gb
9
2026-06-19 • via Nuitee
M
Monique • couple • ch
9
Pros:

Ausgezeichnete Lage, nahe dem Bahnhof. Wir hatten ein Zimmer zur Rückseite des Hotels, somit sehr ruhig gelegen.

2026-06-17 • via Nuitee
C
Cole • solo_traveller • us
10
Great value and amazing place
Pros:

Everything. Great location. Clean and very friendly

2026-06-15 • via Nuitee
W
Werner • extended_group • za
7
2026-06-13 • via Nuitee
M
Max • solo_traveller • au
9
2026-06-05 • via Nuitee
J
jane • extended_group • gb
10
Loved it
2026-06-04 • via Nuitee
A
Andrew • couple • au
9
A really enjoyable stay.
Pros:

Ideal location and very friendly and helpful staff.

Cons:

Not much!

2026-05-29 • via Nuitee
A
agnes • family_with_children • ch
10
2026-05-25 • via Nuitee
L
Li-Fong • couple • tw
8
2026-05-24 • via Nuitee
A
Anna • solo_traveller • ru
10
2026-05-17 • via Nuitee
H
Hadley • couple • za
9
2026-05-04 • via Nuitee
K
Katherine • couple • us
9
2026-05-04 • via Nuitee