Hotel Pollux

Hotels
9.2 (418 reviews)
Bahnhofstrasse 28 , Zermatt , ch

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Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Amazing breakfast
Friendly staff
Clean and comfortable rooms
Cons:
Thin pillows
Front desk communication could improve

Categories

Cleanliness
9.18
The property is very clean and well maintained.
Service
9.65
Staff described as nice, helpful, and courteous.
Location
9.19
Perfect location in the central area of Zermatt, easy access to the train station.
Room Quality
9.14
Rooms are lovely, comfortable, and well-appointed.
Amenities
8.97
Amenities include a great breakfast and spa facilities.
Value for Money
8.93
Good value for the money; breakfast is particularly praised.
Food and Beverage
9.38
Breakfast and on-site restaurant received high praise.
Overall Experience
9.15
Overall great experiences highlighted with intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:33

Property Description

Newly Renovated Rooms
Experience the perfect blend of rustic charm and modern design in our newly renovated rooms at Hotel Pollux.

Dining Options
Indulge in a culinary journey at our 3 unique restaurants. From traditional Swiss dishes at The Pinte to international delicacies at Arvenstube, there's something to satisfy every palate at Hotel Pollux.

Relaxation and Wellness
Unwind and rejuvenate in our relaxation area, complete with a Finnish sauna, steam bath, hot tub, magic shower, and solarium. After a day of exploring Zermatt, treat yourself to some well-deserved pampering.

Book now to experience the ultimate comfort and luxury at Hotel Pollux.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    People 2 years old and over stay for CHF 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 418 reviews
Cleanliness: 9.18
Service: 9.65
Location: 9.19
Room Quality: 9.14
Amenities: 8.97
Value for Money: 8.93
Food and Beverage: 9.38
Overall Experience: 9.15
L
Loyse • family_with_children • ch
9
2026-02-11 • via Nuitee
Y
Yves • family_with_children • br
9
2026-02-09 • via Nuitee
K
kai • couple • gb
10
Pros:

the view from the balcon

Cons:

x

2026-01-27 • via Nuitee
M
Michael • solo_traveller • gb
10
2026-01-27 • via Nuitee
D
Daniel • couple • ch
10
2026-01-21 • via Nuitee
M
Mariana • couple • us
10
Perfect
Pros:

Perfect

Cons:

-

2026-01-19 • via Nuitee
P
Penny • couple • au
10
Fabulous
Pros:

Alex the barman and all the staff made us Aussies feel very welcome . The Breakfast was terrific. The views are Amazing!

2026-01-19 • via Nuitee
R
Ruriko • family_with_children • jp
9
Pros:

駅から近く便利だった。朝食も美味しかった。

Cons:

特になし。

2026-01-19 • via Nuitee
B
Bendicht • couple • ch
6
2026-01-16 • via Nuitee
M
Madina • couple • au
6
2026-01-14 • via Nuitee
C
Cristiana • family_with_children • br
10
Gostei muito! Vou voltar!
Pros:

Localizacao, funcionarios, limpeza, restaurantes

Cons:

Poltronas do quarto com tecido desgastado.

2026-01-14 • via Nuitee
C
Chen-Kun • family_with_children • ch
10
Lovely Rooms, Friendly Staff, Nice food and Cookies!
Pros:

The staff was friendly, the room was very nice and clean. The view was amazing as we could see the mountains. The food was nice, they even had free cookies and coffee at certain hours. Would love to stay here again! Right in the centre of town, close to everything.

2026-01-14 • via Nuitee
M
Mélanie • solo_traveller • ch
9
2026-01-12 • via Nuitee
S
Shereen • couple • us
10
We will return! If you like charming and cozy this is a wonderful hotel.
Pros:

Great location to access the entire town. Staff is so nice and willing to help with booking lift tickets reservations what ever we needed they did what ever they could to assist. The foods great the bar lounge is incredibly cozy and relaxing. Ski room is fantastic and you can rent equipment right across the street.

Cons:

Beds are firm, I prefer soft and cozy. The staff immediately assisted to make things more comfortable.

2026-01-08 • via Nuitee
B
Brian • couple • au
8
2026-01-06 • via Nuitee
İlhan • couple • tr
8
Pros:

konum

Cons:

fiat

2026-01-04 • via Nuitee
M
Marco • solo_traveller • it
10
Cozy hotel well placed for a walk in centre and not so far from the slopes
Pros:

Pulizia, servizi, ski room, bar, sala relax

2026-01-03 • via Nuitee
B
Bartłomiej • solo_traveller • ch
9
2025-12-27 • via Nuitee
R
Ruby • couple • au
9
2025-12-19 • via Nuitee
C
Clemann • family_with_children • sg
10
Pros:

Great location, great staff, great facilities.

Cons:

Would be helpful if there's a laundry room.

2025-12-18 • via Nuitee