Clarence Court Hotel

Hotels
9 (1771 reviews)
Clarence Sq , Cheltenham , gb

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Luggage storage
Packed lunches
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Cons:
Room cleanliness issues
Inconsistent service
Lack of bar availability

Categories

Cleanliness
8.08
Several reviews mention issues with room cleaning, including complaints about rooms not being serviced daily.
Service
9.55
Positive feedback on staff friendliness and service quality noted across multiple reviews.
Location
9.59
Consistently praised across reviews for being convenient and attractive.
Room Quality
8.54
Some complaints about room comfort and size, along with noise issues.
Amenities
8.57
Certain amenities like bar services and glass availability were mentioned as lacking.
Value for Money
9.03
Mid-range sentiment; some see it as adequate while others highlight pricing issues.
Food and Beverage
9.58
Generally positive comments on breakfast quality and variety.
Overall Experience
9.05
Overall mixed experience; while many enjoyed their stays, highlighted issues detracted from some visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:20

Property Description

Charming Town House Overlooking a Quiet Square

Contemporary Dining Experience
Indulge in delectable contemporary British cuisine at Clarence Bar & Restaurant. Start your day with a freshly cooked breakfast or choose from the continental buffet options available.

Complimentary Access to DW Fitness
Stay active during your stay with complimentary access to DW Fitness, just a short 2-minute walk from the hotel. Perfect for guests over 16 years of age looking to maintain their fitness routine.

Ideal Location for Exploring
Located in a beautiful Regency building, previously owned by the Duke of Wellington, the hotel is a great base for shopping and exploring Cheltenham and the Cotswolds. Don't miss the nearby Pittville Park and the iconic Cheltenham Racecourse and Centaur Conference Centre.

Book now to experience the perfect blend of history, convenience, and hospitality at Clarence Court Hotel.

Important information:

Please note: Guests must at least 16 years of age in order to use the swimming pool.

When booking 3 rooms or more, different policies and additional supplements will apply.

The pool is located at the Everlast Fitness Center, less than a 5 minute walk from the hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 16 years old stay for £30 per person per night when using an existing bed.
    People no matter the age stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 5 per day.

Location

Guest Reviews

9
Based on 1771 reviews
Cleanliness: 8.08
Service: 9.55
Location: 9.59
Room Quality: 8.54
Amenities: 8.57
Value for Money: 9.03
Food and Beverage: 9.58
Overall Experience: 9.05
A
Anne couple gb
10
Cheltenham Stay
Pros:

Large comfortable bedroom, with excellent bathroom. The beds were very comfortable. Breakfast was extremly enjoyable. Staff very helpful and pleasant.

Cons:

Nothing

2026-03-19 via Nuitee
P
Patricia solo_traveller gb
10
Pros:

Very relaxed comfortable stay for 3 nights.
Close to town but very quiet
Staff friendly and helpful, always responfed to requests
Excellent breakfast

Cons:

I can say there was anything I didnt like.

2026-03-19 via Nuitee
J
Jonathan couple gb
5
Over promised and under delivered ! Not worth the money
Pros:

Amazing regency building

Cons:

Pay for private parking. Should be included.
Reception staff unsure on check out time
Wi-Fi slow
Room is in need of refurb. Very tatty, cobwebs, wardrobe dirty inside, bathroom shower is mouldy. No coffee machine in room but in pictures there is.
Breakfast, Luke warm food. Mushrooms were cold and poached egg was not cooked in middle. The white was raw. Coffee was lukewarm filter coffee. Pastries were cheap nasty ones.
Evening menu was below par. On website it says contemporary British & Mediterranean menu, with mouthwatering fish, sumptious lamb and seasonal delights.
Pie, burger etc. no lamb at all or seasonal delights dishes.
Breakfast staff were ok but no where to be seen when needed.
Website says refreshed bar area, again decor and furnishings were tatty

2026-03-19 via Nuitee
H
Hamish solo_traveller gb
8
2026-03-19 via Nuitee
M
Matthew couple gb
8
Great decor. Staff aim to please.
Pros:

We liked the style of the room and enjoyed the cocktail happy hour.

The bath filled up quickly at a good temperature and the shower was good too.

The staff aimed to make the stay as pleasant as possible.

Cons:

All the beds are singles with a topper.

The room was quite dusty around the furnishings.

2026-03-19 via Nuitee
J
James couple gb
10
A very pleasant hotel.
Pros:

It was a very good experience all round.

2026-03-18 via Nuitee
P
Paul couple gb
7
Pros:

Very nice hotel, room little small but very good for a night away. Food was lovely

2026-03-15 via Nuitee
T
Thomas couple gb
9
Hotel great, good location, great breakfasts .
Pros:

Breakfast was best we have ever had in a hotel

Cons:

Room was not serviced, so had to ask for tea bags, milk etc. I thought that would have been the least they could do .

2026-03-11 via Nuitee
M
mark couple gg
3
Disappointing
Pros:

Not much

Cons:

It looked good in the photos but upon arrival it was disappointing. We were told that because our booking was made through bookings.com there would be a £5 car parking charge which was not payable if booked directly with the hotel.
The room (18) was tatty and quite cold with a thin duvet. The breakfast table had not been wiped after previous sitters had left and relaying, with crumbs and sugar etc on the surface.

2026-03-10 via Nuitee
D
David couple gb
8
Pros:

Lovely hotel would recommend

Cons:

£5 parking fee

2026-03-09 via Nuitee
S
Sharon couple gb
8
Perfect place to stay in Cheltenham
Pros:

Warm welcome .Big room with a comfortable bed .
Great shower.
Delicious breakfast
Great location

Cons:

The pillows were past there best .
Everything else was great

2026-03-09 via Nuitee
A
Alex couple gb
10
Fantastic value for money
Pros:

Staff were excellent. Very comfortable. Welcoming, Fab brekkie

Cons:

Nothing to not like

2026-03-07 via Nuitee
R
roger couple gb
9
Great spring break in a lovely hotel with friendly staff
Pros:

Great location, lovely room,very large,high ceilings and comfy bed.We has a lovely meal at the restaurant and a great breakfast too

Cons:

Na

2026-03-06 via Nuitee
L
Lynda couple gb
8
Staff were really helpful, room good would stay again
Pros:

Central location

Cons:

Needed to touch up the paint work in places in the room

2026-03-02 via Nuitee
J
Judith couple gb
8
Good value and location
Pros:

Helpful staff, good location and price for Cheltenham

Cons:

A little tired but good value

2026-03-01 via Nuitee
S
Shani couple gb
8
Pros:

Friendly helpful staff.

2026-03-01 via Nuitee
S
Sean couple gb
3
Avoid
Pros:

The location was great for getting to town . Easy to walk there

Cons:

Room was not very clean dust all over the wardrobes bed was not very Comfy. Also change you for parking in there car park crazy. The breakfast was the terrible ! Sausage tasted like plastic the scrambled eggs I had had added milk or something looked like prison food really was bad . The carpet in the dining area was black with dirt should get rid of it looks disgusting. We had drink in there bar which was 17 pounds for 2 drinks way to expensive for hotel like this go pub or restaurant in town same drinks 12 pound or under . If the hotel lowered there price people would use the bar more . Never got asked how was your stay or breakfast or anything left over all disappointed

2026-03-01 via Nuitee
P
Paul couple gb
9
2026-02-28 via Nuitee
J
John couple gb
10
Very nice
Pros:

Lovely and comfortable

Cons:

Everything fine

2026-02-27 via Nuitee
J
Jo family_with_children gb
9
2026-02-27 via Nuitee