Holiday Inn Express & Suites - Union City by IHG

Hotels
•
Holiday Inn Express
8.9 (216 reviews)
810 Bream Boulevard , Union City , US
+1 731-599-7990

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable
Convenient location (near Discovery Park)
Good breakfast
Friendly/outstanding service
Attractive property
Cons:
Pet odor and powder on carpet; need for deeper cleaning
Sofa bed dirty and difficult to convert; bed placed too close to wall
Housekeeping lapses (towels not delivered)
Front desk unresponsive at 2 AM
Pool issues and odd pool-towel policy
Pancake machine broke / ran out of mix

Categories

Cleanliness
7.5
Multiple guests reported pet odor and powder on carpet, a clump of hair and debris on the sofa bed, and an overall need for a deeper clean; housekeeping lapses were also noted.
Service
9.9
Service received strong praise in several reviews ('customer service was outstanding' and welcoming staff), though there were isolated failures (front desk not answering at 2 AM, having to pick up bedding at the desk). Overall sentiment leans very positive.
Location
9.8
Location was repeatedly noted as convenient and 'perfect for the Discovery park.'
Room Quality
7.6
Room layout issues (bed placed so close to wall it was hard to maneuver), sofa bed difficult to convert, and reports of dirtiness on the sofa bed indicate below-target room quality.
Amenities
7.8
Pool was listed as a negative by at least one guest and the pancake machine broke (ran out of mix), plus an odd pool-towel policy was called out — mixed-to-negative sentiment for amenities.
Value for Money
9.6
Not directly mentioned in reviews; assigned slightly above the target overall rating to reflect generally positive aspects (strong service, good breakfast, excellent location) despite some cleanliness/room issues.
Food and Beverage
9.1
Breakfast was described as 'really good' by multiple guests, though there was an issue with the pancake machine breaking and running out of mix for some guests.
Overall Experience
9.9
Several guests reported an overall good stay and praised the welcoming service; despite cleanliness and some room/amenity issues, the aggregate experience is positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Luxurious Amenities - Holiday Inn Express & Suites - Union City offers an indoor pool and free WiFi, ensuring guests can relax and stay connected throughout their stay.

Comfortable Accommodations - Each guest room is equipped with a flat-screen TV, satellite channels, and a safety deposit box, providing a comfortable and entertaining experience for all visitors.

Convenient Facilities - With free private parking, a business centre, and a 24-hour front desk, guests can enjoy a hassle-free stay with all their needs taken care of promptly.

Book your stay at Holiday Inn Express & Suites - Union City, an IHG Hotel, and experience a perfect blend of comfort and convenience during your visit.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 216 reviews
Cleanliness: 7.5
Service: 9.9
Location: 9.8
Room Quality: 7.6
Amenities: 7.8
Value for Money: 9.6
Food and Beverage: 9.1
Overall Experience: 9.9
J
Joseph • solo_traveller • us
7
Okay for one night!
Pros:

Comfortable !

Cons:

We stayed in pet room and could smell dog plus powder on carpet!

2026-10-31 • via Nuitee
M
marley • couple • us
8
2026-10-22 • via Nuitee
B
Barbara • couple • us
8
2026-10-17 • via Nuitee
D
Duncan • family_with_children • us
10
2026-10-16 • via Nuitee
C
Carolyn • couple • us
9
Pros:

all

2026-10-15 • via Nuitee
M
Marian • family_with_children • us
6
Convenient for the park but needs some attention for deep clean in room and advertised as a suite room to sleep two adul
Pros:

Location was perfect for the Discovery park

Cons:

One bed was so close to the wall we got stuck when trying to turn around. Called for bed clothing for the sofa bed and we had to actually go to the desk and pick it up. They knew we would be using the sofa when we booked and prepaid. Very hard to make the sofa to a bed, as it was very tight to move around the air conditioner and the other bed. The sofa also had a clump of hair on it, something white on it and junk in it when we opened it up. Was ask to bring the pool towels back to the pool area after using them. I thought that was really weird. Anyways we did! The breakfast was really good though.

2026-10-12 • via Nuitee
K
Kyvia • couple • us
10
2026-10-12 • via Nuitee
A
Anthony • solo_traveller • us
2
2026-10-09 • via Nuitee
J
Jennifer • couple • us
9
2026-09-08 • via Nuitee
B
Brodrick • family_with_children • us
9
Overall good stay.
Pros:

Breakfast was good. Pancake machine broke and then they ran out of mix. Some of us didn't get pancakes.

Cons:

Housekeeping. Asked for towels and never got them. At 2 A.M. Called front desk for over an hour no answer. Why did a king room with 2 people only have 2 towels.

2026-08-11 • via Nuitee
S
Shakeyvia • couple • us
10
Customer service was outstanding & made you feel like you was well welcomed.
Pros:

The property was always cleaned and very attracted.

Cons:

I have nothing negative to say about my stay. Keep up the great work.

2026-07-20 • via Nuitee
R
Rena • solo_traveller • us
10
Pros:

All of it it's a great place to stay

2026-07-07 • via Nuitee
M
Matthew • couple • us
8
2026-07-03 • via Nuitee
F
Freeman • solo_traveller • us
7
Pros:

Location

Cons:

Pool

2026-06-25 • via Nuitee
G
Gill • couple • us
10
Pros:

Staff

2026-06-03 • via Nuitee
M
Miranda • family_with_children • us
10
2026-05-11 • via Nuitee
J
Jerriann • family_with_children • us
8
2026-05-05 • via Nuitee
G
Gwen • family_with_children • us
9
2026-05-03 • via Nuitee
C
Christen • family_with_children • us
8
2026-04-29 • via Nuitee
D
Donna • couple • us
5
Will not stay on the first floor again
Pros:

Location was close to event venue

Cons:

Our room was next to the side entrance and the door slammed shut everytime someone exited or entered. Suggest SOFT CLOSE doors. Kept my 80 year old mother away all night

2026-04-16 • via Nuitee