Holiday Inn Express Kota Kinabalu City Centre by IHG

Hotels
•
Holiday Inn Express
9.4 (2118 reviews)
No 1, Jalan Tunku Abdul Rahman , Kota Kinabalu , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good location
Modern rooms
Value for money
Cons:
Issues with cleanliness
Limited breakfast variety
Small room size

Categories

Cleanliness
8.7
Some reviews mentioned cleanliness issues, including dirty towels and hair on the bathroom floor.
Service
10
The staff received multiple compliments for being friendly and helpful.
Location
9.7
Many guests appreciated the hotel's central location and easy access to local attractions.
Room Quality
9.2
Rooms were described as modern and stylish, although some were noted to be small.
Amenities
9.2
Good amenities mentioned, but there were some critiques on the breakfast variety.
Value for Money
9.7
Guests expressed satisfaction with the hotel being a good value for money.
Food and Beverage
8.7
Breakfast was considered decent but could have more variety.
Overall Experience
10
Overall satisfaction was very high, with guests planning to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:07

Property Description

Prime Location
Located in the heart of Kota Kinabalu, just steps away from popular attractions such as Gaya Street and Sabah State Museum & Heritage Village.

Modern Amenities
Enjoy a comfortable stay in our well-equipped rooms featuring air conditioning, flat-screen TV, and free WiFi.

Convenient Facilities
Take advantage of our fitness centre, business centre, and on-site dining options for a hassle-free stay.

To experience the best of Kota Kinabalu, book your stay at Holiday Inn Express Kota Kinabalu City Centre today!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.4
Based on 2118 reviews
Cleanliness: 8.7
Service: 10
Location: 9.7
Room Quality: 9.2
Amenities: 9.2
Value for Money: 9.7
Food and Beverage: 8.7
Overall Experience: 10
E
Erdina • solo_traveller • bn
7
Pros:

The location, easy checkout and flexible 6hrs add on

Cons:

I had to request the bottled water 3 times before the send 6 bottles (I don't know if that's a retaliation) up to my room.

2026-05-11 • via Nuitee
J
j-sen • solo_traveller • sg
10
Great place to stay after Mt K summit!
Pros:

Centrally located. Convenient to get to places. Safe.

Cons:

Nothing

2026-05-11 • via Nuitee
M
Molly • solo_traveller • hk
10
2026-05-11 • via Nuitee
S
Shamanti • extended_group • my
8
Great location, walking distance to a popular seafood restaurant.
Pros:

Breaskfast spread is decent. Good enough for a start of the day. Egg counter staff needs more training.

Cons:

Nothing to complain.

2026-05-08 • via Nuitee
L
Laura “Penny” • solo_traveller • my
7
Nice hotel, need to upgrade their linens
Pros:

The staff were great, always so helpful. The hotel is centrally located. Lots of choices for breakfast.

Cons:

The linens weren’t great. The sheets has some black spots, the towels smelled musty, and one of my towels had multiple long black hairs (I have short blond hair). The “firm” pillows were very soft.

2026-05-07 • via Nuitee
D
Dr. Ungku Naim Akhtar • family_with_children • my
10
Value for money
Pros:

Nice new hotel

Cons:

No swimming pool

2026-05-04 • via Nuitee
V
Vibagar • solo_traveller • my
10
2026-05-01 • via Nuitee
M
Mohamad Sufan • couple • my
10
2026-05-01 • via Nuitee
M
Mohamad Sufan • solo_traveller • my
10
2026-05-01 • via Nuitee
D
Deborah • couple • gb
10
2026-04-30 • via Nuitee
D
Deborah • couple • gb
10
Pros:

It is modern, spotlessly clean, great location and all the staff are professional, helpful and friendly. Great value for money.

2026-04-30 • via Nuitee
K
Kuir • solo_traveller • my
8
2026-04-29 • via Nuitee
S
See KM • solo_traveller • my
10
2026-04-27 • via Nuitee
D
Douglas • solo_traveller • us
10
I’d stay again.
Pros:

Elegant, clean, professional staff, cold AC, great coffee and breakfast options.

Cons:

A little away from things, no pool which would have been fun.

2026-04-27 • via Nuitee
E
esa • couple • my
9
2026-04-26 • via Nuitee
J
Jesentha • solo_traveller • my
7
Pros:

Location, restaurant downstairs signal hill cafe

Cons:

The ventilation fan in the bathroom didnt work and that was unacceptable.
Its a closed space so that should have beed checked before the room was alloted

2026-04-24 • via Nuitee
A
Awangku • couple • my
7
Cons:

Breakfast was very disorganized. There was no proper control of the crowd, and staff did not manage the situation well.

2026-04-24 • via Nuitee
D
Deborah • couple • gb
10
Pros:

Modern, spotlessly clean, comfortable bed, great location and professional, friendly staff.

Cons:

Nothing

2026-04-21 • via Nuitee
B
Bilkis sa'ar • solo_traveller • bn
8
2026-04-21 • via Nuitee
C
Chi Pang • couple • sg
10
2026-04-19 • via Nuitee