Holiday Inn Express Kota Kinabalu City Centre by IHG

Hotels
•
Holiday Inn Express
9.4 (2184 reviews)
No 1, Jalan Tunku Abdul Rahman , Kota Kinabalu , my
+60 88-206 888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good location
Modern rooms
Value for money
Cons:
Issues with cleanliness
Limited breakfast variety
Small room size

Categories

Cleanliness
8.7
Some reviews mentioned cleanliness issues, including dirty towels and hair on the bathroom floor.
Service
10
The staff received multiple compliments for being friendly and helpful.
Location
9.7
Many guests appreciated the hotel's central location and easy access to local attractions.
Room Quality
9.2
Rooms were described as modern and stylish, although some were noted to be small.
Amenities
9.2
Good amenities mentioned, but there were some critiques on the breakfast variety.
Value for Money
9.7
Guests expressed satisfaction with the hotel being a good value for money.
Food and Beverage
8.7
Breakfast was considered decent but could have more variety.
Overall Experience
10
Overall satisfaction was very high, with guests planning to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:07

Property Description

Prime Location
Located in the heart of Kota Kinabalu, just steps away from popular attractions such as Gaya Street and Sabah State Museum & Heritage Village.

Modern Amenities
Enjoy a comfortable stay in our well-equipped rooms featuring air conditioning, flat-screen TV, and free WiFi.

Convenient Facilities
Take advantage of our fitness centre, business centre, and on-site dining options for a hassle-free stay.

To experience the best of Kota Kinabalu, book your stay at Holiday Inn Express Kota Kinabalu City Centre today!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Location

Guest Reviews

9.4
Based on 2184 reviews
Cleanliness: 8.7
Service: 10
Location: 9.7
Room Quality: 9.2
Amenities: 9.2
Value for Money: 9.7
Food and Beverage: 8.7
Overall Experience: 10
S
SIE HOCK • solo_traveller • my
7
2026-08-29 • via Nuitee
S
subturin Lampongan • solo_traveller • my
10
Pros:

comfortable and the staff friendly

2026-08-27 • via Nuitee
P
Philip • solo_traveller • my
8
Pros:

Clean and quite environment.

Cons:

Location of this place is a bit isolated.

2026-08-26 • via Nuitee
D
Dr Farzana • couple • my
5
Check in staff was rude but the manager on duty was awesome
Pros:

Property was awesome

Cons:

Nothing

2026-08-21 • via Nuitee
A
Ade Rizal Pahlevi • solo_traveller • my
9
2026-08-20 • via Nuitee
H
Hui San • solo_traveller • my
7
2026-08-20 • via Nuitee
T
Theo • solo_traveller • nl
7
2026-08-19 • via Nuitee
T
Theo • solo_traveller • nl
7
Pros:

Goede lokatie, vriendelijk personeel, schoon

Cons:

Ontbijtbuffet is vrij oké.

2026-08-19 • via Nuitee
X
XIJIN • extended_group • cn
10
2026-08-16 • via Nuitee
S
Sara • solo_traveller • it
8
2026-08-13 • via Nuitee
E
EllisDen • solo_traveller • my
10
2026-08-11 • via Nuitee
M
Min Lok • couple • my
6
2026-07-23 • via Nuitee
D
DAVID • couple • fr
10
2026-07-22 • via Nuitee
U
U7352BIliy • Family
10
nice，fun，comfortble
Pros:

Well, the front desk service is very good, and the check-in experience is also great. In particular, the receptionists sherman gave us very pertinent suggestions and helped us compare several travel agencies,and also tells us the matters needing attention very patiently.

2026-07-21 • via Tripadvisor
S
Sophiana • family_with_children • bn
9
2026-07-21 • via Nuitee
Q
Quest53570240617 • Family • Enschede, Overijssel Province
10
A very nice stay
Pros:

The hotel is very clean, neat, and well organized with comfort beddings.

Location is nice, not far from the city center and also away from the crowed.

Particularly, I’d like to give an excellent review for miss Masniah, how is very friendly and cleaned our rooms perfectly!

2026-07-20 • via Tripadvisor
S
Sherpa47566626977 • Friends getaway
10
Best place to unwind in the middle of the city
Pros:

Super lovely environment, very friendly staff and helpful . Food is good and the coffee is too. I come here every weekend for coffee !

2026-07-19 • via Tripadvisor
K
Kiong • solo_traveller • sg
9
Excellent and true to the Holiday Express Brand
Pros:

Room and location

Cons:

Nothing I can think of

2026-07-18 • via Nuitee
A
alessandra • couple • it
8
2026-07-15 • via Nuitee
F
Flyer09675934908 • Business
10
Warm Welcome, Wonderful Service — Thank You, Mr. Sherman!
Pros:

Alhamdulillah, my check-in experience was truly pleasant thanks to Mr. Sherman at the reception. He was incredibly friendly and welcoming from the moment I arrived. He kindly offered me several complimentary drinks and even surprised me with a late check-out, even though I hadn’t requested one.

Beyond his generosity, what stood out most was the calm and comforting atmosphere he created — his warmth made the whole check-in process feel soothing rather than just transactional. It’s rare to come across such genuine hospitality, and it really set a positive tone for the rest of my stay.

Thank you, Mr. Sherman, for making me feel so welcomed!

2026-07-14 • via Tripadvisor