Homewood Suites by Hilton Plano-Richardson

Hotels
•
Homewood Suites by Hilton
9.3 (107 reviews)
2601 East George Bush Turnpike , Plano , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Amazing, fresh breakfast
Clean rooms and daily housekeeping
Good location for guests
Larger rooms suited for families/teams
Pool, basketball court and courtyard amenities
Responsive sales/staff member (Julie)
Good value for the rooms
Cons:
Poor check-in experience and rude/unhelpful front desk agent (Brenden)
Interstate-related street noise for some rooms
Water issues in room (door/ceiling)
Low beds and problems fulfilling pillow requests
Laundry token refund/dispute and perceived deceptive practices

Categories

Cleanliness
9.9
Repeatedly described as clean and nice; daily cleaning service praised.
Service
8.3
Mixed: some staff (Julie) described as responsive and thoughtful, but front-desk check-in experience had significant issues (long wait, unhelpful/rude agent Brenden).
Location
8.8
Location was liked and convenient for guests, though some rooms experience noticeable interstate road noise.
Room Quality
7.8
Mixed quality: some larger family rooms appreciated, but reports of water issues (door/ceiling), low beds, missing requested firm pillows, and one room cancellation problem.
Amenities
9.9
Strong amenities cited: pool, basketball court, courtyard seating/firepit, laundry (though a refund/dispute was reported).
Value for Money
9.9
Described as good value for rooms by multiple guests despite an isolated refund/dispute on laundry tokens.
Food and Beverage
9.9
Breakfast repeatedly praised as amazing, healthy, fresh; use of proper plates and cutlery noted.
Overall Experience
9.9
Overall very positive—great for teams/families with good atmosphere and value—tempered by isolated service and room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Luxurious Suites with Kitchenettes
The Homewood Suites Plano-Richardson offers spacious suites with fully equipped kitchenettes and separate dining areas, perfect for extended stays or families looking for extra convenience.

Modern Amenities and Entertainment
Guests can enjoy a range of amenities including free Wi-Fi, flat-screen TVs with cable, iPod docks, and comfortable sofa beds. The hotel also features a fitness room, a business center, and original artwork by Texas artists displayed throughout the property.

Convenient Location and Complimentary Services
Located just 2 miles from Collin Creek Mall and with easy access to the University of Texas-Dallas, the hotel is centrally situated for shopping and exploring the area. Guests can also indulge in daily complimentary breakfast and a special evening reception on Wednesdays.

Book your stay at Homewood Suites Plano-Richardson for a comfortable and memorable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.

Property offers Evening Reception on Wednesdays only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DFW

Location

Guest Reviews

9.3
Based on 107 reviews
Cleanliness: 9.9
Service: 8.3
Location: 8.8
Room Quality: 7.8
Amenities: 9.9
Value for Money: 9.9
Food and Beverage: 9.9
Overall Experience: 9.9
M
Mario • extended_group • de
10
Da macht man nix verkehrt, sehr schöne Unterkunft
Pros:

Beim Frühstück richtige Teller und Besteck. Aber nicht nur das, das Gesamtpaket - einfach zu empfehlen!

Cons:

Der bei den Zimmern zur Interstate gelegene Straßenlärm.

2026-10-28 • via Nuitee
M
Maldonado • solo_traveller • us
5
It was okay could have been better with a better check in service.
Pros:

I liked the location.

Cons:

I was disappointed with the check in process. Brenden at the front desk was not very helpful. I waited over 30 minutes to check in. My room was cancelled because I did not check in on the day it was booked and had difficulty getting another room booked and he was not very friendly about the situation nor helpful. He, did not provide any information on my stay as far as breakfast nor amenities.

2026-10-12 • via Nuitee
Y
Youngsu • extended_group • kr
7
2026-10-07 • via Nuitee
R
randy • extended_group • us
10
2026-08-06 • via Nuitee
S
Steve • family_with_children • au
10
2026-07-17 • via Nuitee
G
Genevieve • family_with_children • us
9
Would go back!
Pros:

Amazing breakfast. So healthy and fresh

Cons:

Some water issues in the room - door, ceiling

2026-06-22 • via Nuitee
V
Velma • family_with_children • us
10
Pros:

Clean and Nice

Cons:

None

2026-06-08 • via Nuitee
F
fdrll2014 • Business • Emory, Texas
2
No no no
Pros:

Beds are low, requested firm pillows and stated we had all the pillows are in the room. Paid cash for tokens to do laundry and we were told what we didn’t use we would get cash back. Upon checking out, stated no cash back. Hotel looks wonderful outside but rude front desk and lies, will not stay again. Don’t go to this one pick another one, deceitful practices.

2026-06-02 • via Tripadvisor
E
Emily • extended_group • us
10
2026-05-27 • via Nuitee
E
Elwisa • couple • us
7
2026-05-27 • via Nuitee
B
Blanck Adventures • solo_traveller • us
10
2026-05-15 • via Nuitee
T
tiffanyo430 • Family
10
Perfect for teams traveling to the area!
Pros:

We had the pleasure of staying at the Homewood Suites By Hilton Plano- Richardson this past April. We were in town for a National Sled Hockey Tournament - and had a lot of families traveling in. We worked with Julie on their sales team - who was responsive, thoughtful and answered all the questions we had.

For us, we loved the larger room options for families, the pool and basketball court for the kiddos, and the fire and chairs in the courtyard for the adults.

Everything was great - from the atmosphere, the breakfast, the friendly staff, the daily cleaning services, and the value for the rooms!

2026-05-06 • via Tripadvisor
S
Stephanie • family_with_children • us
10
2026-04-05 • via Nuitee
B
Brianna • family_with_children • us
10
Pros:

The location was perfect for us. The staff was friendly. The hotel was very clean. The breakfast was good

Cons:

N/a

2026-04-02 • via Nuitee
B
BiQPham • extended_group • us
9
Pros:

Breakfast, room cleanliness.

Cons:

The price is a bit high.

2026-03-22 • via Nuitee
Y
yohei • solo_traveller • us
10
2026-02-27 • via Nuitee
T
Tina • solo_traveller • us
10
I would definitely stay again at Homewood Suites by Hilton Plano-Richardson.
Pros:

It was very clean and comfortable. The breakfast buffet was very nice which included everything from hot options to yogurt and blueberry muffins. I am very particular about where I stay because I want a clean, quiet and comfortable place to sleep and this delivered. The linens were clean and I even checked under the sheets and the beds are mattress protected. I would definitely recommend.

2026-01-19 • via Nuitee
9
972gailb • Business
10
Make this your next stay
Pros:

The staff was friendly and helpful for a total stay of 5 days. Or room was wonderful, separate sitting area from bedroom and full kitchen. Even though it was pet friendly, we did not experience a room that smelled of pets! We have had Very Bad experiences with hotels that are supposedly high end. The breakfasts were very good and used regular disks and silverware. They did have disposable products if you wanted to take it to your room. The price and quality were excellent!! Easy access to all Dallas areas

2026-01-17 • via Tripadvisor
K
katherinebW6049HU • Family
10
Great hotel
Pros:

This is our new go-to hotel when we visit Dallas. The hotel is immaculate and appears newly remodeled. The rooms are spacious, clean and comfortable. The staff is wonderful (very friendly) and always willing to help and make the experience better.

2025-12-31 • via Tripadvisor
S
stephanie • couple • us
10
Pros:

Property was extremely clean.

2025-12-31 • via Nuitee