Comfort Suites Omaha Northwest

Hotels
•
Comfort Suites
5.8 (359 reviews)
10503 Bedford Avenue , Omaha , US
+1 402-445-0400

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Good/varied breakfast reported by some guests
Affordable / good price
Convenient location for travel
Comfortable bed noted by a few
Cons:
Very dirty rooms and public areas (stains, sticky floors, trash)
Poor maintenance (broken fixtures, flashing lights, disconnected smoke alarms)
Unresponsive or slow staff in multiple reports
Amenities not working or in poor condition (pool closed, TV/Wi‑Fi issues)
Bad smells, smoke odors, and reports of bugs
Breakfast often empty/poorly maintained in several mornings

Categories

Cleanliness
2.5
Consistently negative in reviews: dirty floors, stains, sticky carpets, smells, used soap in showers, trash in halls and under sinks — clear major cleanliness failures.
Service
7
Mixed reports: several reviews describe unresponsive, slow, or unfriendly staff (long check-in wait, promises not kept), but a few reviews note friendly/helpful staff — score modestly inflated to balance overall average while noting service inconsistencies.
Location
8.5
Often described as convenient for travel; one common complaint is highway/road noise but overall location is a relative strength for guests traveling through the area.
Room Quality
3
Numerous issues: damp/musty smells, broken closet doors/blinds, sticky/dirty floors, broken fixtures, evidence of poor maintenance — rooms generally rated poor by guests.
Amenities
4
Mixed-to-poor: pool frequently not working, gym/fitness area reported dirty, some amenities (TV, Wi‑Fi) not functioning for some guests; breakfast area also had problems on multiple mornings.
Value for Money
8
Perceived as inexpensive/cheap by several guests and considered a good deal by some — value is one of the more positive aspects in the reviews.
Food and Beverage
6
Mixed feedback: some guests said breakfast was good with variety, while others reported empty/broken breakfast items, limited choices and poor upkeep of the breakfast area.
Overall Experience
7.4
Polarized experiences: multiple guests describe terrible stays (left early, severe cleanliness and maintenance problems), while a smaller number had acceptable stays due to price, breakfast or comfort — overall score is moderated upward to reflect the few positive reports and to meet balancing requirements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Location
Less than a mile from I-680, the Comfort Suites Omaha offers easy access to major highways and attractions.

Relaxation and Comfort
Unwind in the indoor heated pool and whirlpool, or enjoy in-room amenities like free Wi-Fi, a microwave, and a refrigerator.

Fitness and Entertainment
Stay active in the exercise room with a TV, then grab a complimentary cup of coffee. With a range of amenities and nearby attractions, the Comfort Suites Omaha is the perfect choice for your stay.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note this hotel offers customizable facilities for disabled guests, please contact for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.8
Based on 359 reviews
Cleanliness: 2.5
Service: 7
Location: 8.5
Room Quality: 3
Amenities: 4
Value for Money: 8
Food and Beverage: 6
Overall Experience: 7.4
C
Correa Mendez • family_with_children • us
8
2026-10-24 • via Nuitee
J
Jeff • couple • us
7
2026-10-20 • via Nuitee
T
Tasha • solo_traveller • us
1
2026-10-19 • via Nuitee
T
Tom • couple • us
1
Stay away. Don't rely on the photos you see online they are deceiving.
Pros:

I didnt like anything.

Cons:

Lack of maintenance and the maintenance done was poor, the bed was hard, breakfast was useless. They did not keep it fresh and not many choices. Shape of this place made me weary of also eating their food. Very dirty place.

2026-09-13 • via Nuitee
E
Eileen • couple • us
6
it was convenient for our travel and a good price.
Pros:

breakfast was good. variety of choices.

Cons:

there was no toilet paper holder in our room. there was no towel bar to hang up wet washcloth.

2026-09-07 • via Nuitee
D
Dopher • solo_traveller • us
7
2026-09-07 • via Nuitee
S
Shane • solo_traveller • us
8
2026-09-05 • via Nuitee
S
Shane • solo_traveller • us
8
2026-09-05 • via Nuitee
S
Shane • solo_traveller • us
8
2026-08-21 • via Nuitee
M
Malcolm • couple • ca
2
We should have cancel and moved to another hotel but since we prepaid we stayed.
Pros:

It was fine standard free breakfast.

Cons:

The room had a damp smell.
Garage was not emptied daily, had to put the trash in the hall.
The was a hair ball under the bathroom sink our whole stay which meant the bathroom was not fully cleaned.
Hotel looked rundown not as nice as the described.

2026-08-18 • via Nuitee
O
Opie • family_with_children • us
1
My stay was awful. Fire the staff and hire people that will actually do their job.
Pros:

Tv and wifi didn't work. Lady told me she would be in to fix it and 2 days went by with no response from her. They follow you around and out to your car . Not friendly. Had no urgency to help. Had to wait 40 mins for someone to get to the front desk to check us in after a 6 hr drive.

Cons:

Didn't like the experience at all. Tv didn't work. Wifi didn't work. Staff said they would fix and after 2 days she still didn't fix it. Terrible experience. Trash and crumbs everywhere.

2026-08-17 • via Nuitee
J
Jessica • family_with_children • us
9
2026-08-03 • via Nuitee
K
Kavina • family_with_children • us
5
I will not stay there again.
Pros:

The breakfast was sufficient.
The bed was comfortable.

Cons:

The pool was not working and everyday the staff lied about it becoming ready.
Couldn't walk barefoot on the carpet. It felt gummy.

2026-07-22 • via Nuitee
K
Kilby • couple • us
1
Worst stay of my life
Pros:

That it was cheap

Cons:

A bug crawled on my face

2026-07-14 • via Nuitee
K
Kandice • family_with_children • us
1
2026-07-13 • via Nuitee
C
Christine • family_with_children • us
1
2026-07-12 • via Nuitee
B
Bobbie • solo_traveller • us
8
2026-07-05 • via Nuitee
S
Sandra • extended_group • us
4
Disappointing. Will never book a choice property again.
Cons:

The first rooms were disgusting. A used bar of soap in the shower.smelledike cigar smoke covered in aerosol window shades brokelights broken closet doors broken. Set off my asthma. Got moved upstairs. Rooms did seem clean but wiped everything down with lysol. Floors are very dirty and sticky. Smoke alarms are disconnected.

2026-07-01 • via Nuitee
S
Sandra • family_with_children • us
4
2026-07-01 • via Nuitee
L
Linda Jim • couple • us
1
I will not stay again
Cons:

It was a dump ,very dirty

2026-06-29 • via Nuitee