Petit Palace Plaza de la Reina Hotel

Air conditioning too noisy . Preferred to leave window open . Fridge gave off too much heat so unplugged as room was small

Everyone was very nice and helpful 🙏

The experience was excellent

Property was clean. Good location. Breakfast not worth the money. They had coffee and tea was only available for free at 13:00.

Great staff and location

Great location in old town. Hotel was quiet at night.

Staff were not overly helpful but I loved my room and it was a great location. The corridors are a little bit noisy but the room was so good and bathrooms/showers were great.

Bery small and outdatedrooms. Need updating. Scratched firniture, old bank beds, outdated room safes.

Friendly and helpful staff

Great

Great staff

Great

First day we arrived there was a large cockroach inside the bathroom on the door.

Then showerhead provided good, strong water flow BUT if you turned the water up, the showerhead would tilt back so that the water stream was horizontal and hitting the shower wall behind you. There was no way to prevent that.


Then in the back wall of the room, there sounded like somebody was doing some kind of construction well after 10 PM at night. That was very strange and annoying.

Signing into the hotel was also more of a chore than we found at other hotels for some reason.

The staff however, were friendly and very helpful.

The staff at the front desk is very helpful and nice. They took the time too show me on a map every place that I should visit, and recommended good restaurants. The room was small but comfortable enough, and the towels were soft and thick. The hotel has an excellent location, and you can walk everywhere from there.

The staff, in particular Laura in reception, were very helpful. Also a young man who was on duty Tuesday evening. A very good breakfast was provided. The 1st floor room that we were originally offered as very gloomy with not a lot of natural light. The hotel is in the old town area and central for the city.

This is an unassuming hotel with excellent service at a very central location and within easy walking distance to most major attractions. We walked to the City of Arts and Science in about 35 minutes. The train station is ten minutes away. The receptionists were helpful and courteous. We ate breakfast at the hotel every day. We had lots of fresh fruits, eggs, ham and plenty of other choices. They also accommodated my celiac/gluten free requirements. Lola, the hostess in the breakfast area, was most pleasant and helpful. She was constantly busy replenishing the food and cleaning. Our room was dated but clean and comfortable.

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Granada genuine experience

Great customer service and perfect location.The only negative points are that the air con, nor the ventilation in the bathroom, worked. The only windows we had were doors which led out onto a shared terrace area. The smell from the breakfast came into room when the doors were open and there was an unpleasant smell from the bathroom (which didn't have a window).

I'd recommend the hotel, but not the room.

Really nice