Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Excellent location and accessibility
Friendly and efficient staff
Good breakfast options
Cons:
High prices for certain amenities
Some issues with cleanliness
Noise from street

Categories

Cleanliness
8.11
General sentiment indicates cleanliness was acceptable with some mentions of issues.
Service
9.08
Many reviews praised the staff for being polite and efficient.
Location
9.12
Frequent mentions of great locations near transport and tourist spots.
Room Quality
8.57
Most reviews indicate good room size and comfort.
Amenities
8.6
Amenities generally received positive remarks, although some were lacking.
Value for Money
8.06
Some reviews pointed out concerns with pricing versus facilities.
Food and Beverage
8.61
Positive mentions of breakfast quality and options available.
Overall Experience
8.68
Overall experience was very positive, with guests expressing satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:27

Property Description

Centrally Located with Historic Charm
Located just steps away from Luzern train station and iconic landmarks, Waldstätterhof Hotel offers a perfect blend of convenience and history.

Modern Comfort with Traditional Elegance
Experience the best of both worlds in our fully renovated building, where modern amenities meet traditional furnishings in our rooms and junior suites.

Culinary Delights and Variety
Indulge in a delicious buffet breakfast to start your day right, and savor Swiss and international cuisine, including vegetarian options, at our restaurant.

Book your stay at Waldstätterhof Swiss Quality Hotel now to enjoy a memorable experience in Luzern!

Important information:

Please inform the hotel if you are traveling with children and include their age.

The following policy applies, when booking more than 5 rooms: The guest can cancel free of charge until 5 days before arrival. The guest will be charged the full cost of the reservation if they cancel within 5 days of arrival.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CHF 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 3362 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.12
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.06
Food and Beverage: 8.61
Overall Experience: 8.68
R
René • solo_traveller • br
10
Cosy and friendly !
Pros:

Perfect location ! Excellent breakfast, just across the street from the train station, cosy, beautiful bathroom and great hot showering !

2026-02-14 • via Nuitee
M
Marc • couple • ch
8
Gut. Anpassung der Lüftungsanlage wird empfohlen.
Pros:

Schönes Zimmer! Sehr sauber! Nettes Personal. Gutes Frühstück.

Cons:

Sehr laute Lüftungsanlage im Innenhof.
Starker Küchengeschmack, v.a. Eier vor / während der Frühstückszeit - dies bei geschlossenen Fenstern!

2026-02-12 • via Nuitee
E
elise • family_with_children • ch
10
Très agréable séjour!!!
Pros:

L’emplacement, le confort, la qualité des services. Malgré le fait qu’on soit à côté de la gare, on n’entend aucun bruit, très bien insonorisé.
Super restaurant! Petit déjeuner extra! Bar également!

Cons:

Ras

2026-02-12 • via Nuitee
C
Clara • family_with_children • fr
10
2026-02-12 • via Nuitee
A
Anita • family_with_children • hu
10
2026-02-12 • via Nuitee
A
Alla • family_with_children • ch
9
Pros:

Мы 2й раз в этом отеле. Прекрасное расположение, чистота. Очень симпатичные отремонтированные номера

Cons:

Ужасные подушки, нет ничего заменить. Видимо сделаны из паралона, толстые и негнущиеся

2026-02-12 • via Nuitee
T
Tracy • solo_traveller • ch
8
2026-02-11 • via Nuitee
E
Ernst • solo_traveller • de
8
2026-02-10 • via Nuitee
M
Margarete • solo_traveller • ch
10
Pros:

Nette, freundliche, kompente, einsatzfreudige MitarbeiterInnen

2026-02-09 • via Nuitee
M
Michael • solo_traveller • au
10
2026-02-08 • via Nuitee
M
Meessen • couple • be
9
2026-01-30 • via Nuitee
M
Monica • couple • ch
9
2026-01-30 • via Nuitee
A
Astrid • solo_traveller • ch
8
2026-01-30 • via Nuitee
W
walter • couple • co
6
2026-01-29 • via Nuitee
H
Hynds • family_with_children • sg
9
Overall great experience with a FREE ROOM UPGRADE TO A SUITE!
Pros:

Location: Excellent. It's just a few steps away from the main train station.
We had a room upgrade (to a suite) and we had the best time.
We appreciate the gesture from the hotel.

Cons:

N/A

2026-01-28 • via Nuitee
N
Natalia • solo_traveller • br
8
Good!
2026-01-27 • via Nuitee
N
Nora • solo_traveller • ch
9
Sehr angenehmer Aufenthalt mit sehr gutem Preis- Leistungsverhältnis, ideal für meine Zwecke
Pros:

Perfekte Lage nahe am Bahnhof für meine Zwecke.
Angenehme Atmosphäre in der Lobby
Guter, freundlicher, entgegenkommender Empfang
Angenehmes, grosses, komfortables Zimmer
Spiegel mit Teleskoparm im Bad, praktisch für kurzsichtige Menschen ((-:

Cons:

Eine Kleinigkeit:
Die Kaffee/Tee-Ecke imZimer ist prima - mir fehlte nur Rahm(töpfchen/tüte) für meinen Tee!
Wie ich später erfuhr, kann man dies am Empfang erbitten - wozu ich morgens 6:30 keine Lust habe...
Es könnte ja betr. Haltbarkeit auch im kleinen Kühlschrank lagern (Minibar ohne Inhalt)
Weil ich das jetzt weiss, kann ich natürlich bei einem weiteren Besuch gleich darum bitten
(wenn ich es dann noch im Kopf habe (-; )

2026-01-27 • via Nuitee
A
Astrid • family_with_children • gb
10
Pros:

Everything was perfect 🥰, the receptionist was very kind and helpful, Leon in the restaurant had amazing customer service, the food was delicious. We will stay here again.

Cons:

N/A

2026-01-26 • via Nuitee
A
André • couple • ch
7
Zimmer zur Strassenseite war ganze Nacht sehr laut.
Pros:

Lage war für unseren Besuch des KKL ideal, Zimmer mit upgrade war gut.

Cons:

Personal an der Reception war reserviert, distanziert, wenig interessiert.

2026-01-26 • via Nuitee
M
MAIRA • family_with_children • br
7
Custo benefício, na frente da estação de trem
Pros:

Quartos grandes e separados

Cons:

Gostei de tudo

2026-01-26 • via Nuitee