Holiday Inn Express Spokane Airport by IHG

Hotels
•
Holiday Inn Express
8.3 (306 reviews)
1616 South Windsor Drive , Spokane , US
+1 509-838-1170

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Very friendly and helpful staff
Clean rooms for many guests
Comfortable rooms/beds repeatedly praised
Convenient location (close to airport, easy into town)
Good breakfast for many (notably warm cinnamon rolls)
Clean pool area
Quiet location overall
Helpful resolution for shuttle issues
Cons:
Housekeeping issues: missed service and stained sheet reported
Hot tub/spa frequently not working
Broken ice machines / some facility maintenance issues
Occasional shuttle pickup difficulties
Road noise noted by one guest
One report of uncomfortable bed

Categories

Cleanliness
7.5
Generally described as very clean by many guests, but there are notable incidents (stained top sheet, missed housekeeping/service on some days) that lowered overall cleanliness sentiment.
Service
9.2
Consistently praised—multiple reviews mention very friendly, helpful staff (front desk, cleaning staff, breakfast staff, managers) and assistance with shuttle issues.
Location
8.5
Conveniently located (close to airport, easy to head into town, good for walking to marsh/breweries); generally quiet though one review notes road noise from a nearby road.
Room Quality
8.4
Rooms described as clean, comfortable and spacious with several strong mentions of very comfortable beds; isolated comment about an uncomfortable bed lowers this slightly.
Amenities
7.7
Mixed amenity feedback: pool area noted as clean but recurring issues reported (hot tub/spa not working on several occasions, broken ice machines); shuttle pickup issues mentioned once.
Value for Money
8.2
Overall perceived as good value; one complaint about taxi cost to the hotel (explicitly not the hotel's fault) but few direct complaints about price paid vs. experience.
Food and Beverage
8.1
Breakfast reviews are mixed—some call it typical/plain while others praise the breakfast (warm cinnamon rolls, good offerings); generally acceptable with varied opinions.
Overall Experience
8.8
Overall very positive with many guests stating they'd stay again and recommending the hotel; strong service and room comfort drive this despite some housekeeping and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Location and Shuttle Service
Located just 15 minutes from Northern Quest Resort & Casino, our hotel offers a complimentary shuttle from Spokane International Airport, making travel a breeze.

Comfortable Accommodations
Each guest room at Holiday Inn Spokane Airport is equipped with free Wi-Fi, cable TV, work desk, refrigerator, and coffee-making facilities, ensuring a relaxing stay.

On-Site Dining and Amenities
Enjoy a meal at Pepper’s Grill and Bar, our on-site restaurant, or take a dip in the indoor pool. Stay active in the fitness room or catch up on work at the business centre.

Book your stay at Holiday Inn Spokane Airport now for a convenient and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GEG

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 306 reviews
Cleanliness: 7.5
Service: 9.2
Location: 8.5
Room Quality: 8.4
Amenities: 7.7
Value for Money: 8.2
Food and Beverage: 8.1
Overall Experience: 8.8
P
Pacheco • solo_traveller • us
8
2026-10-29 • via Nuitee
M
Mary • family_with_children • us
8
Pros:

My plane left too early, so just enjoyed the coffee.

2026-10-19 • via Nuitee
H
Heidi • couple • us
10
2026-10-16 • via Nuitee
S
Sam • solo_traveller • us
9
2026-10-15 • via Nuitee
K
katherine • solo_traveller • it
10
ABSOLUTELY FANTASTIC and I hope I get to come back soon!
Pros:

Every single person I met at this facility was SO KIND. I met the cleaning staff, breakfast person, super late front desk person, super early front desk person, manager and everyone was FANTASTIC. Also, seriously...most COMFORTABLE BED AND PILLOWS EVER. I travel A LOT and I wish I were going back to this hotel!

Cons:

the cost of the taxi to the hotel, but that is 100% NOT THEIR FAULT

2026-10-12 • via Nuitee
M
Marticia • solo_traveller • us
3
Housekeeping did not service my room but one day during my day stay and that was to exchange towels and refill totally e
Pros:

The front desk staff was extremely friendly.

Cons:

The first day I signed in I was a little early so my room wasn’t ready so I waited until check in but it still wasn’t available when actual check time arrived so I had to leave and come back later. I was offered a space to store my bags but I declined. Once I did get into my room, I found the top sheet on the bed stained and no soap in either of the soap dispensers in the bathroom. I used my face wash and pulled the sheet off as I was extremely tired from my flight and having to leave and come back later since my room wasn’t ready when I arrived initially. The second day I got towels exchanged as I was talking with housekeeping briefly while in the bathroom regarding towels left by the door. The third day I wasn’t in the room, however I used towels and trash by the door and when I returned later that night they were still at the door and nothing had been done in the room. The bed wasn’t made and nothing had been cleaned.

2026-10-12 • via Nuitee
T
Tamara • couple • us
9
2026-10-11 • via Nuitee
R
Rebekka • couple • us
10
2026-10-09 • via Nuitee
H
Heather • solo_traveller • us
8
2026-10-07 • via Nuitee
E
Elton • solo_traveller • us
9
Pros:

Nice room close to Airport

Cons:

Breakfast was plain not much tast typical but disappointing

2026-09-17 • via Nuitee
A
Adam Kostuj • solo_traveller • pl
8
Pros:

Hotel wygodny, personel na medal, bardzo uprzejmy. Śniadanie typowe dla amerykańskich hoteli.

Cons:

Dość spory hałas od pobliskiej drogi.

2026-09-16 • via Nuitee
E
Elena • solo_traveller • ru
10
Pros:

Да понравилось все чисто

Cons:

Все

2026-09-15 • via Nuitee
V
VICKI • family_with_children • us
9
2026-09-14 • via Nuitee
A
Amber • solo_traveller • us
8
Friendly and clean
Pros:

Friendly staff, very clean!

Cons:

Bed was uncomfortable.

2026-09-10 • via Nuitee
H
Heidi • family_with_children • us
8
2026-09-10 • via Nuitee
B
Brittany • solo_traveller • us
10
Pros:

Very friendly staff. Pool area was clean and rooms were clean. Location was quiet even next to the main road and easy to head straight into town.

2026-09-06 • via Nuitee
B
Benjamin • solo_traveller • us
10
Pros:

Clean and comfortable. Spacious room

2026-09-02 • via Nuitee
R
Robert • couple • us
10
2026-08-31 • via Nuitee
C
Curtis • solo_traveller • us
8
Great staff, but could use some better facility management.
Pros:

Friendly and helpful staff. Clean room.

Cons:

Broken ice machines. Lack of handrails near toilet in ADA room.

2026-08-27 • via Nuitee
D
Debby • extended_group • us
10
Felt like going home
Pros:

It was easy to find, very clean, wonderful staff and excellent breakfast, overall one of the best rooms I’ve stayed in.

Cons:

Only thing I can think of is the hot tub was not working.

2026-08-27 • via Nuitee