Best Western Plus New England Inn & Suites

Hotels
•
Best Western Plus
8.2 (593 reviews)
2253 Berlin Turnpike , Berlin , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
clean facilities
helpful staff
great location
nice amenities
Cons:
outdated room fittings
issues with linens
poor breakfast variety

Categories

Cleanliness
7.61
Multiple reviews indicate that while the hotel was generally clean, there were some issues with linens and room upkeep.
Service
9.08
Staff were consistently reported as helpful and polite.
Location
9.12
Positive mentions about the optimal location and accessibility to nearby amenities.
Room Quality
7.57
Comments suggest rooms could use updating and faced some heating issues.
Amenities
8.6
Enjoyable amenities like the pool and jetted tubs were well-received.
Value for Money
8.06
Some feedback indicated that prices may not fully align with the quality of the offerings.
Food and Beverage
7.11
Breakfast received mixed reviews with complaints about repetition and quality.
Overall Experience
8.48
Generally positive feedback despite some shortcomings in certain areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 03:40

Property Description

Convenient Location near Dinosaur State Park
Located just 13 km from Dinosaur State Park, the Best Western Plus New England Inn & Suites in Berlin, Connecticut offers a perfect base for exploring the area.

Comfortable Rooms and Relaxing Amenities
Guest rooms are well-equipped with coffee/tea maker, microwave, and cable TV. Upgrade to rooms with whirlpool tubs and fireplaces for a luxurious stay. Unwind at the indoor swimming pool or fitness centre.

Great Facilities and Services
Enjoy a full breakfast and complimentary newspaper daily. Need to work? Make use of the business centre with copy and fax services. Plus, with free WiFi and on-site parking, your stay is made even more convenient.

Book now for a delightful stay in Berlin, Connecticut!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 6.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 593 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 7.57
Amenities: 8.6
Value for Money: 8.06
Food and Beverage: 7.11
Overall Experience: 8.48
C
Cora • solo_traveller • us
10
2026-02-14 • via Nuitee
X
xninjafireboi • family_with_children • ua
8
2026-01-28 • via Nuitee
D
Daisy • couple • us
7
It was comfortable and I will stay again
Pros:

This is my 3rd time staying I do like it’s close to everything for me and I’d continue to stay there, Only thing is that although you get continental breakfast I just wish it was a more variety of food for the price of your stay and also why is you don’t have an atm in the hotel. Just a suggestion

Cons:

The room wasn’t warm enough being that is was cold and there was no way to control it. The room was cold at times

2026-01-26 • via Nuitee
J
Joseph • couple • us
7
2026-01-20 • via Nuitee
A
Amy • couple • us
10
2026-01-20 • via Nuitee
S
Selyah • couple • us
9
2026-01-20 • via Nuitee
C
Christian • family_with_children • ca
8
2026-01-19 • via Nuitee
J
Javed • family_with_children • us
6
2026-01-19 • via Nuitee
G
Gavin • solo_traveller • us
8
2026-01-19 • via Nuitee
S
Samantha • family_with_children • us
8
2026-01-19 • via Nuitee
A
Ashley • couple • us
7
2026-01-19 • via Nuitee
K
Kass • couple • us
7
2026-01-19 • via Nuitee
K
Karleny • couple • us
6
2026-01-19 • via Nuitee
C
Cristian • couple • us
10
2026-01-18 • via Nuitee
D
Danielle • family_with_children • us
3
The room as not clean and had a smell
Pros:

Good

Cons:

Mattress and bedding

2026-01-15 • via Nuitee
A
Amma • solo_traveller • us
10
Comfortable stay with good hot showers
Pros:

Very clean, super friendly staff. Workout facilities were modern and in good maintenance.

Cons:

Nothing I can think of…

2026-01-11 • via Nuitee
L
Luz • family_with_children • us
10
Pros:

Everything

2026-01-05 • via Nuitee
P
Pabon • family_with_children • us
10
Pros:

La tranquilidad sin ruido curto cómodo en fin la paz que sentí al estar solo en.mi abitacion

Cons:

Que no había nadie que hubiera español

2026-01-02 • via Nuitee
N
Narahin • family_with_children • us
10
Pros:

Great for the price. Will definitely go back!

2026-01-02 • via Nuitee
B
Breeze • couple • us
10
2026-01-01 • via Nuitee