Best Western Plus New England Inn & Suites

Hotels
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Best Western Plus
8.2 (618 reviews)
2253 Berlin Turnpike , Berlin , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
clean facilities
helpful staff
great location
nice amenities
Cons:
outdated room fittings
issues with linens
poor breakfast variety

Categories

Cleanliness
7.61
Multiple reviews indicate that while the hotel was generally clean, there were some issues with linens and room upkeep.
Service
9.08
Staff were consistently reported as helpful and polite.
Location
9.12
Positive mentions about the optimal location and accessibility to nearby amenities.
Room Quality
7.57
Comments suggest rooms could use updating and faced some heating issues.
Amenities
8.6
Enjoyable amenities like the pool and jetted tubs were well-received.
Value for Money
8.06
Some feedback indicated that prices may not fully align with the quality of the offerings.
Food and Beverage
7.11
Breakfast received mixed reviews with complaints about repetition and quality.
Overall Experience
8.48
Generally positive feedback despite some shortcomings in certain areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 03:40

Property Description

Convenient Location near Dinosaur State Park
Located just 13 km from Dinosaur State Park, the Best Western Plus New England Inn & Suites in Berlin, Connecticut offers a perfect base for exploring the area.

Comfortable Rooms and Relaxing Amenities
Guest rooms are well-equipped with coffee/tea maker, microwave, and cable TV. Upgrade to rooms with whirlpool tubs and fireplaces for a luxurious stay. Unwind at the indoor swimming pool or fitness centre.

Great Facilities and Services
Enjoy a full breakfast and complimentary newspaper daily. Need to work? Make use of the business centre with copy and fax services. Plus, with free WiFi and on-site parking, your stay is made even more convenient.

Book now for a delightful stay in Berlin, Connecticut!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 6.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 618 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 7.57
Amenities: 8.6
Value for Money: 8.06
Food and Beverage: 7.11
Overall Experience: 8.48
D
Doretha • solo_traveller • us
8
2026-05-16 • via Nuitee
T
Todd • solo_traveller • us
10
2026-05-13 • via Nuitee
G
George • solo_traveller • us
10
2026-05-13 • via Nuitee
K
Kenny • family_with_children • us
4
2026-05-12 • via Nuitee
C
Christine • solo_traveller • us
9
2026-05-11 • via Nuitee
J
Jessica • family_with_children • us
5
2026-05-11 • via Nuitee
S
SILIANG • couple • cn
9
Pros:

Easy to check it and check out. Very friendly front desk staff. Nice breakfast and comfortable room.

2026-05-02 • via Nuitee
S
samar • family_with_children • tr
9
2026-05-01 • via Nuitee
I
Isabel • solo_traveller • us
8
2026-04-21 • via Nuitee
C
Cristian • couple • us
10
2026-04-20 • via Nuitee
B
Bouvier • couple • us
10
2026-04-20 • via Nuitee
A
Angel • couple • us
10
2026-04-18 • via Nuitee
F
Franco • couple • it
7
2026-04-14 • via Nuitee
Y
Yareisie • solo_traveller • us
10
2026-04-13 • via Nuitee
H
hound • solo_traveller • us
10
2026-04-13 • via Nuitee
A
Asbury • solo_traveller • us
8
2026-03-19 • via Nuitee
J
Jennifer • family_with_children • us
6
Pros:

A lot of the guests were rude! Esp in the pool area

2026-03-15 • via Nuitee
T
Torres • family_with_children • us
10
Pros:

Everything

2026-03-13 • via Nuitee
S
Steven • family_with_children • us
10
Pros:

Service . Room cleanliness staff.

Cons:

No phone charger port in room

2026-03-11 • via Nuitee
A
Angelica • couple • us
4
2026-03-07 • via Nuitee