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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Business center
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Express check-in/check-out
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Non-smoking throughout
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Daily housekeeping
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Accessible parking
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Concierge service
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Vending machine - drinks
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Indoor pool
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Vending machine - snacks
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
Review Highlights
Categories
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Property Description
Convenient Location near Dinosaur State Park
Located just 13 km from Dinosaur State Park, the Best Western Plus New England Inn & Suites in Berlin, Connecticut offers a perfect base for exploring the area.
Comfortable Rooms and Relaxing Amenities
Guest rooms are well-equipped with coffee/tea maker, microwave, and cable TV. Upgrade to rooms with whirlpool tubs and fireplaces for a luxurious stay. Unwind at the indoor swimming pool or fitness centre.
Great Facilities and Services
Enjoy a full breakfast and complimentary newspaper daily. Need to work? Make use of the business centre with copy and fax services. Plus, with free WiFi and on-site parking, your stay is made even more convenient.
Book now for a delightful stay in Berlin, Connecticut!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Accessibility
- Hill Located: No
- Ramp: No
- Entrance Type:
- Entrance Leveled: Yes
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: Yes
- Elevator Visual Signs: Yes
- Lifts Accessible: No
- Hill Located: No
- Ramp: No
- Entrance Type:
- Entrance Leveled: Yes
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: Yes
- Elevator Visual Signs: Yes
- Lifts Accessible: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: Yes
- Room Knock Sign: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: Yes
- Toilet Bathroom Doors Indicator: No
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: Yes
- Bathroom Bathtub: Yes
- Bathroom Emergency Cord: Yes
- Bathtub Grabbing Handles: Yes
- Cabin Under Sink: Yes
- Shower Chair: Mobile
- Shower Level Floor: Yes
- Handrails: No
- Stair Marked: No
- Pool Handrails: Yes
- Lift In Pool: Yes
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: Yes
- Public Toilets Emergency Cord: No
- Public Toilets Grabbing Handles: Yes
- Public Toilets Visual Indicators: No
- Crouches Cane Impaired: No
- Elderly Impaired: No
- Electric Wheelchair: No
- Hearing Impaired: Yes
- Manual Wheelchair: No
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: No
- Crouches Cane Impaired Score: 0
- Elderly Impaired Score: 0
- Electric Wheelchair Score: 0
- Hearing Impaired Score: 45
- Manual Wheelchair Score: 0
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 0
Guest Reviews
It was close to my daughter’s house. She has a husky and kids and I wanted my space to sleep and spend some quiet time. Had a comfy chair and a nice sofa that I could stretch out on.
Nothing
Staff were super friendly. Room was clean.
Enough towels. Nice size refrigerator and microwave.
The smell of marijuana in the hallways and walkway to the room.
AC unit had a humming noise that was on even if the unit was off.
The room smelt like mold and dust. The walls were dirty with body fluids
The bed was comfortable.
Before my arrival, I received a voicemail message asking me to confirm my reservation, even though I had already confirmed my stay online. It was frustrating to have to call back and confirm a second time.
When I arrived at the hotel, there was no attendant at the front desk. After waiting, I left to look for another place to stay, but because I couldn't find another available hotel, I returned, checked in, and went directly to my room.
The room itself was clean, and the bed was comfortable. However, both the room and bathroom were noticeably dated and in need of renovation. The refrigerator was unstable, wobbled when touched, and looked as though it should have been replaced long ago.
My first night (Friday) was unpleasant. Around 9:00 p.m., I called the front desk to report loud music with heavy bass that sounded like a constant "sneaker in the dryer" thumping. I was told to call back if it continued. That response was unacceptable. I made it clear that if the noise wasn't addressed, I would contact the police. The noise stopped shortly after i received a call back from the attendant.
The second night (Saturday) was even worse. There was what sounded like either gunfire in the parking lot or someone clearing the chamber of their gun discharging multiple rounds. I stayed in my room because I didn't feel safe. Out of concern, I looked up crime information for the area and learned it has a reputation for high crime, including reports of human trafficking.
I was relieved to check out at 6:15 a.m. on Sunday. While the room was clean and the bed comfortable, the excessive noise and serious safety concerns made this one of the worst hotel experiences I've had. I will not be returning.
Awesome 10/10
Everything good.
Un buen lugar de estancia. Muy limpio, muy tranquilo, recomendado para cualquier ocasión.
Everything
Breakfast could use more variety
Front desk helpful
Very friendly and clean.
The floors were loud while walking and probably need repair.
The breakfast was good, but the coffee machine should be replaced. It was very confusing and not user friendly.
Nothing
This is our go to hotel for our purposes since we come to this area yearly. Clean, comfortable, safe & good value. Breakfast is good with varied offerings. Try the fresh made waffles! The woman who oversees the breakfast area is very nice & helpful. She does a wonderful job of keeping the breakfast area clean & organized. She has been there for a number of years and I remember her because of her outstanding service.
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