Hotel Hacienda

Hotels
•
The Q Project
8.7 (1660 reviews)
Av. Eduardo Mata 1918 , Oaxaca City , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Swimming pool
Restaurant
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good service
Great location
Nice amenities
Cons:
Cleanliness issues
Food temperature problems

Categories

Cleanliness
8.38
Some reviews noted issues with room cleanliness.
Service
9.35
Multiple reviews praised the friendliness and helpfulness of the staff.
Location
8.89
Location is convenient for access to local amenities and the city center.
Room Quality
8.34
Rooms reported as spacious, but some issues with pillows were mentioned.
Amenities
8.87
Facilities described positively, including a well-maintained pool and pleasant gardens.
Value for Money
8.83
Value deemed acceptable considering the service and location.
Food and Beverage
7.88
Mixed reviews on restaurant quality, with specific issues noted about food temperature.
Overall Experience
9.05
Generally positive experiences with notable service and location, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:33

Property Description

Luxurious Accommodations
Hotel Hacienda, centrally located in Oaxaca, offers a range of rooms and suites with modern amenities like air conditioning, telephone, and private bathrooms, ensuring a comfortable stay for every guest.

Gourmet Dining
Indulge in a culinary experience at our on-site restaurant, serving a variety of local and international dishes for breakfast, lunch, and dinner. The poolside bar offers a selection of special beverages to enjoy while soaking up the sun.

Convenient Services and Attractions
Explore Oaxaca City with ease using our guided tours and car rental services. With popular attractions like Santo Domingo Temple and Macedonio Alcalá Theatre just minutes away, Hotel Hacienda is the perfect base for your adventures. Book now and enjoy free Wi-Fi and parking during your stay.

Important information:

Policy group: More than 5 room reservations will apply a policy group, property will be in contact with you to give you more details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: OAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.7
Based on 1660 reviews
Cleanliness: 8.38
Service: 9.35
Location: 8.89
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 7.88
Overall Experience: 9.05
Y
Yoan • family_with_children • mx
10
Pros:

Personnel accueillant, chambre propre et confortable, hôtel joli et bien décoré. Bien situé, proche d'un chedraui et non loin du marché du 20 novembre. Jolie terrasse avec vue sur la jolie piscine.

Cons:

Ne rester qu'une nuit

2026-03-07 • via Nuitee
E
Elisabeth • couple • fr
8
Un très bel hôtel avec piscine (même si au bord de la route)
Pros:

L'hôtel ressemble à un "vieil" hôtel des années 70 mais dans le sens noble du terme. Tout est beau et bien entretenu, des espaces communs, à la piscine en passant bien sûr par les chambres. Nous sommes arrivé-es très tôt le 1er jour (7H) et notre chambre nous a été donnée sans frais supplémentaire. La piscine n'est jamais bondée, on a toujours eu un transat pour bronzer et elle est bien entretenue. Notre chambre était très spacieuse, et extrêmement propre, avec une clim et un ventilateur. Une dame venait tous les jours faire le ménage, remettre de l'eau, changer nos serviettes. L'hôtel est à environ 20 minutes à pied du marché du 20 novembre, et la route pour aller au centre est agréable.

Cons:

Nous avons malheureusement eu une des chambres les + proches de la route. Nous entendions donc la circulation qui est assez intense (on est sur le periph de Oaxaca globalement). Puisque nous laissions les fenêtres fermées pour garder la fraîcheur on va dire que ça allait. "L'avantage" cependant de ces chambres est leur intimité puisqu'elles ne sont pas sur le passage pour aller à la piscine ou sortir de l'hôtel.

2026-03-06 • via Nuitee
A
Azeneth • family_with_children • mx
8
Pros:

Es lugar tranquilo

Cons:

Alberca helada

2026-03-03 • via Nuitee
A
Antolin • family_with_children • mx
9
Todo ok
Pros:

Alberca

Cons:

Ok

2026-03-03 • via Nuitee
C
Carlos • family_with_children • mx
9
Pros:

Las instalaciones

Cons:

El agua de la al erca muy fria

2026-03-01 • via Nuitee
A
Akemi • family_with_children • us
3
Not worth the price
Pros:

Patio restaurant

Cons:

The front desk with no ability to speak English.

2026-02-27 • via Nuitee
O
OBDULIA • family_with_children • mx
8
2026-02-27 • via Nuitee
C
clement • couple • mx
8
MUY BIEN
Pros:

pisciona restaurante

Cons:

NA

2026-02-27 • via Nuitee
J
Jos • family_with_children • nl
9
Een goed, mooi verzorgd hotel
Pros:

Mooi hotel. Alles zag er goed verzorgd uit. Centrum op loopafstand. Aardig personeel, goede parkerplaats. Lekker eten in het restaurant.

Cons:

De service bij het zwembad. Als we bij het zwembad lagen komt er geen personeel om een bestelling op te nemen. Dit terwijl het zwembad naast het restaurant ligt. Echt irritant als je smacht naar een lekker koud biertje

2026-02-27 • via Nuitee
F
Florian • family_with_children • ch
10
Pros:

Sehr schöne ruhige Anlage. Der Pool ist sehr schön. Das Restaurant zu empfehlen. Das Zentrum zu Fuss erreichbar. Trotz der Nähe zur Hauptstrasse sehr ruhig.

2026-02-26 • via Nuitee
B
Blaz Guzman • family_with_children • mx
9
2026-02-26 • via Nuitee
T
Tuija • couple • no
1
Honesty…?
Cons:

They hava charged us for double reservation. I had canselled one of them. They didnt mention about this to us when we arrived to the hotel. We are not getting money back and booking.com isnt helpful either. I would never stay here again

2026-02-26 • via Nuitee
B
Brenda • family_with_children • mx
7
Bonita estancia, alberca helada
Pros:

Es un hotel muy bonito y cuidado, limpio y el personal fue amable.

Cons:

Que la alberca estaba helada, no nos pudimos meter ni un solo día

2026-02-25 • via Nuitee
A
Anthony • family_with_children • mx
9
Tranquilidad y cercanía
Pros:

Buena ubicación, a 5 minutos del centro, el ambiente del hotel es tranquilo y muy agradable, está todo limpio, cuenta con amplio estacionamiento, tiene piscina para adultos y niños, los precios del restaurant son muy accesibles, las habitaciones cuentan con todo lo necesario.

Cons:

El tamaño de la habitación (al menos la que nos tocó) es muy justa, a pesar de ser para 2 camas matrimoniales apenas hay espacio para andar en ella...por lo demás todo bien.

2026-02-24 • via Nuitee
I
Iván • family_with_children • mx
9
Pros:

La tranquilidad del lugar.

Cons:

El humor de los recepcionistas.

2026-02-23 • via Nuitee
D
Delton • solo_traveller • us
9
Pros:

Nice clean large room and the pool

Cons:

Front desk not so friendly

2026-02-14 • via Nuitee
G
Greg • solo_traveller • ca
5
Pros:

Hot shower
Fairly quiet (adequate)

Cons:

Very cold at night, no heater
No fridge, had to buy cooler and fill with ice every day

2026-02-14 • via Nuitee
G
Graciela • family_with_children • mx
8
Pros:

Todo desde las instalaciones hasta el restaurante muy cómodo y las albercas muy bien

Cons:

Lo que te ponen de aseo personal

2026-02-13 • via Nuitee
C
claudia • family_with_children • mx
10
Pros:

Las instalaciones, la atención del personal y la ubicación . Excelente

2026-02-10 • via Nuitee
L
Lemon Tree • solo_traveller • mx
10
2026-02-10 • via Nuitee