Hotel Hacienda

Hotels
•
The Q Project
8.7 (1660 reviews)
Av. Eduardo Mata 1918 , Oaxaca City , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Swimming pool
Restaurant
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good service
Great location
Nice amenities
Cons:
Cleanliness issues
Food temperature problems

Categories

Cleanliness
8.38
Some reviews noted issues with room cleanliness.
Service
9.35
Multiple reviews praised the friendliness and helpfulness of the staff.
Location
8.89
Location is convenient for access to local amenities and the city center.
Room Quality
8.34
Rooms reported as spacious, but some issues with pillows were mentioned.
Amenities
8.87
Facilities described positively, including a well-maintained pool and pleasant gardens.
Value for Money
8.83
Value deemed acceptable considering the service and location.
Food and Beverage
7.88
Mixed reviews on restaurant quality, with specific issues noted about food temperature.
Overall Experience
9.05
Generally positive experiences with notable service and location, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:33

Property Description

Luxurious Accommodations
Hotel Hacienda, centrally located in Oaxaca, offers a range of rooms and suites with modern amenities like air conditioning, telephone, and private bathrooms, ensuring a comfortable stay for every guest.

Gourmet Dining
Indulge in a culinary experience at our on-site restaurant, serving a variety of local and international dishes for breakfast, lunch, and dinner. The poolside bar offers a selection of special beverages to enjoy while soaking up the sun.

Convenient Services and Attractions
Explore Oaxaca City with ease using our guided tours and car rental services. With popular attractions like Santo Domingo Temple and Macedonio Alcalá Theatre just minutes away, Hotel Hacienda is the perfect base for your adventures. Book now and enjoy free Wi-Fi and parking during your stay.

Important information:

Policy group: More than 5 room reservations will apply a policy group, property will be in contact with you to give you more details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: OAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.7
Based on 1660 reviews
Cleanliness: 8.38
Service: 9.35
Location: 8.89
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 7.88
Overall Experience: 9.05
G
Greg • solo_traveller • ca
5
Pros:

Hot shower
Fairly quiet (adequate)

Cons:

Very cold at night, no heater
No fridge, had to buy cooler and fill with ice every day

2026-02-14 • via Nuitee
D
Delton • solo_traveller • us
9
Pros:

Nice clean large room and the pool

Cons:

Front desk not so friendly

2026-02-14 • via Nuitee
G
Graciela • family_with_children • mx
8
Pros:

Todo desde las instalaciones hasta el restaurante muy cómodo y las albercas muy bien

Cons:

Lo que te ponen de aseo personal

2026-02-13 • via Nuitee
C
claudia • family_with_children • mx
10
Pros:

Las instalaciones, la atención del personal y la ubicación . Excelente

2026-02-10 • via Nuitee
L
Lemon Tree • solo_traveller • mx
10
2026-02-10 • via Nuitee
S
santillan • family_with_children • mx
10
Pros:

La habitación

Cons:

El agua de la alberca está HELADA

2026-02-09 • via Nuitee
M
María Alejandra • family_with_children • mx
10
2026-01-31 • via Nuitee
M
Maria Concepción • family_with_children • mx
8
Pros:

La limpieza y la ubicación

Cons:

Los colchones ya necesitan cambiarlos

2026-01-30 • via Nuitee
D
Diego • family_with_children • mx
9
Pros:

Lugares cómodos, sobre avenida principal

Cons:

Ruido de la avenida principal

2026-01-29 • via Nuitee
J
Jersain • family_with_children • us
7
2026-01-29 • via Nuitee
A
Alma Delia • family_with_children • mx
10
Pros:

La habitación muy cómoda y limpia, la atención de todo el personal excelente y el restaurante excelente

Cons:

.

2026-01-26 • via Nuitee
C
Cuanalo • family_with_children • mx
7
Pros:

El hotel está muy práctico para quedarse. Nos sirvió para lo que lo necesitabamos. Tiene restaurante.

Cons:

El personal tiene una actitud de mínimo esfuerzo, les hace falta dar un mejor servicio.

2026-01-26 • via Nuitee
A
Adriana • family_with_children • mx
8
2026-01-26 • via Nuitee
S
Samantha • family_with_children • mx
9
Pros:

Es un hotel muy bonito con amplias instalaciones, el cuarto muy cómodo y limpio.

2026-01-25 • via Nuitee
L
Lopez Rodriguez • family_with_children • mx
6
Revisión previas de habitación
Cons:

No servía o había señal de tv, lo mencioné en recepción, si su respuesta fue, "nos hubiera dicho e íbamos a su habitación" pero ya era de madrugada. Y alcance a escuchar cuando llegábamos que otra habitación tenía el mismo problema con su televisor, así q más bien antes de entregar habitaciones se debe revisar que todo esté en orden dentro no solo en limpieza, sino en funcionamiento.

2026-01-25 • via Nuitee
C
clement • couple • mx
8
2026-01-25 • via Nuitee
E
Edith • family_with_children • us
10
2026-01-24 • via Nuitee
B
Bautista • family_with_children • mx
10
2026-01-22 • via Nuitee
A
alan • family_with_children • mx
10
2026-01-21 • via Nuitee
R
ruiz • family_with_children • ca
9
2026-01-21 • via Nuitee