Hotel Hacienda

Hotels
•
The Q Project
8.7 (1660 reviews)
Av. Eduardo Mata 1918 , Oaxaca City , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Swimming pool
Restaurant
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good service
Great location
Nice amenities
Cons:
Cleanliness issues
Food temperature problems

Categories

Cleanliness
8.38
Some reviews noted issues with room cleanliness.
Service
9.35
Multiple reviews praised the friendliness and helpfulness of the staff.
Location
8.89
Location is convenient for access to local amenities and the city center.
Room Quality
8.34
Rooms reported as spacious, but some issues with pillows were mentioned.
Amenities
8.87
Facilities described positively, including a well-maintained pool and pleasant gardens.
Value for Money
8.83
Value deemed acceptable considering the service and location.
Food and Beverage
7.88
Mixed reviews on restaurant quality, with specific issues noted about food temperature.
Overall Experience
9.05
Generally positive experiences with notable service and location, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:33

Property Description

Luxurious Accommodations
Hotel Hacienda, centrally located in Oaxaca, offers a range of rooms and suites with modern amenities like air conditioning, telephone, and private bathrooms, ensuring a comfortable stay for every guest.

Gourmet Dining
Indulge in a culinary experience at our on-site restaurant, serving a variety of local and international dishes for breakfast, lunch, and dinner. The poolside bar offers a selection of special beverages to enjoy while soaking up the sun.

Convenient Services and Attractions
Explore Oaxaca City with ease using our guided tours and car rental services. With popular attractions like Santo Domingo Temple and Macedonio Alcalá Theatre just minutes away, Hotel Hacienda is the perfect base for your adventures. Book now and enjoy free Wi-Fi and parking during your stay.

Important information:

Policy group: More than 5 room reservations will apply a policy group, property will be in contact with you to give you more details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: OAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.7
Based on 1660 reviews
Cleanliness: 8.38
Service: 9.35
Location: 8.89
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 7.88
Overall Experience: 9.05
A
Alvaro Alejandro • family_with_children • mx
10
2026-03-28 • via Nuitee
H
hector • couple • mx
9
2026-03-28 • via Nuitee
L
Luke • couple • gb
9
Lovely staff & nice pool. Enjoyable stay!
Pros:

Lovely staff, nice pool

Cons:

A little out of the centre + a little noisy on a morning

2026-03-28 • via Nuitee
M
Maksims • extended_group • lv
10
2026-03-27 • via Nuitee
R
Roxana • family_with_children • mx
9
Pros:

Este lugar es mi primera opción en alojamiento, la ubicación,las instalaciones, el personal muy bien, gracias

Cons:

no tuve acceso a internet, no tuve acceso a la televisión y cuando tenía que desocupar la habitación me estuvieron llamando a la habitación, también recibí llamadas a mi celular,las cuales no conteste por precaución... eso es lo que en esta tercera visita al hotel no me gustó y espero en la próxima estancia no me encuentre con lo mismo o algo más, por lo demás gracias...

2026-03-27 • via Nuitee
A
Angie Otero • family_with_children • mx
4
#NOREGRESOALHOTELHACIENDA
Pros:

No utilice los servicios del hotel

Cons:

Almohadas muy incomodas, llenas de bolas, la presión del agua en la regadera pésima. El ruido de vehículos pasando por la calle no dejaban dormir.

2026-03-26 • via Nuitee
I
Irma Irene • family_with_children • mx
10
Pros:

El tamaño de la habitación es buena, el baño es amplio y la alberca muy limpia. Adicional nos permitieron entrar a la habitación antes del horario de check-in, gcs

Cons:

Todo bien

2026-03-26 • via Nuitee
M
Manuel Vazquez • family_with_children • mx
8
2026-03-25 • via Nuitee
M
Mark • family_with_children • gb
7
Ok for a few days
Pros:

The beds were comfortable and the rooms were cleaned every day. The pool area was nice and the pool was a decent size, with a separate kids one. There’s a nice restaurant onsite. There’s a big supermarket next to the hotel which is very handy.

Cons:

The shower temperature was difficult to control, the staff weren’t particularly friendly (nothing in particular but didn’t really greet you in reception) and the hotel was quite noisy as it is on a busy road. I would say it’s more of an American-style motel than a hotel and perhaps a bit overpriced. There was no coffee making facilities in the room for example which I think you would get in similar hotels for the price. It’s a good 20 minute walk into the centre and some of the pavements are very uneven.

2026-03-25 • via Nuitee
P
PEREZ GAVILAN LEON • family_with_children • mx
9
hotel de ya algunos años con excelente mantenimiento y personal muy hospitalario y amable, MUY BIEN
Cons:

las almohadas de las camas

2026-03-24 • via Nuitee
D
Daniel • couple • mx
8
Cons:

Pésimo el internet y el cable

2026-03-24 • via Nuitee
V
Victor Manuel • family_with_children • mx
10
Pros:

Excelente atención y servicio

Cons:

La cama no son comodas

2026-03-23 • via Nuitee
J
Julissa • couple • us
10
2026-03-20 • via Nuitee
D
DAVID • extended_group • mx
9
Comodidad
Pros:

Es muy cómodo todo el hotel

Cons:

El agua de la alberca esta fría

2026-03-20 • via Nuitee
A
Augusto • family_with_children • mx
10
Pros:

La habitación es muy cómoda , cuenta con aire acondicionado y ventilador , además que las camas son cómodas descansar es un placer.

Cons:

Lo único que encontré desagradable fue el café ,.
Y los alimentos un poco pichicatos.

2026-03-19 • via Nuitee
B
Bertha Jazmin • family_with_children • mx
10
2026-03-19 • via Nuitee
B
Bertha Jazmin • family_with_children • mx
10
2026-03-19 • via Nuitee
F
Fabiola • family_with_children • mx
10
2026-03-17 • via Nuitee
R
Ramirez • solo_traveller • mx
10
Pros:

La ubicación y la alberca

Cons:

Nada de comentar

2026-03-15 • via Nuitee
J
Jennifer • couple • us
4
We did not complete our stay. Only slept one of four nights there
Pros:

We left after the first night. But the property had a decent bit of landscaping.

Cons:

Location, noise, no hot water, description a bit misleading. It would be fine if you were just driving through the city and needed a bed for the night.

2026-03-11 • via Nuitee