Holiday Inn Express Hotel & Suites Independence-Kansas City by IHG

Hotels
•
Holiday Inn Express
8.2 (144 reviews)
19901 E Valleyview Pkwy, Independence, Missouri, 64057 , Independence , US
+1 816-795-8889

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Pets allowed

Facilities

Elevator
Fitness facilities
Gift shops or newsstand
Conference space
Hiking/biking trails nearby
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Express check-out
See all facilities

Review Highlights

Pros:
Friendly, professional staff
Good location near restaurants and events
Clean and comfortable rooms (many guests)
Quick check-in
Good breakfast options
Fitness center
Family friendly
Cons:
Dirty carpets, tubs, and general cleaning issues
Pool/hot tub frequently closed or out of service
Ice machine and occasional no hot water
Bugs reported in a room and poor handling by staff
Noise from hallways/rooms above
Broken bed / noisy AC in some rooms
Property maintenance and outdated bathrooms
Limited accessibility noted

Categories

Cleanliness
4.5
Multiple reviews report dirty carpets, soap-scummed/discolored tubs, dusty corners and windowsills, and requests for cleaning supplies; overall cleanliness is a clear weakness.
Service
9.2
Staff are repeatedly described as friendly and professional and check-in was quick; a few incidents (charged for room change, staff dismissing bug report) created isolated negatives but overall service sentiment is strongly positive.
Location
9.4
Numerous comments praise the convenient location — close to restaurants, events (Cable Dahmer) and easy highway access — making location a consistent positive.
Room Quality
7.6
Mixed signals: many guests call rooms clean and comfortable, but there are reports of outdated bathrooms, broken bed, AC noise, occasional bugs and maintenance issues that lower room-quality perception.
Amenities
7.8
Fitness center and breakfast offerings receive positive notes, but recurring reports of pool/hot tub being closed/out of service, broken ice machines and occasional hot-water problems weaken amenities sentiment.
Value for Money
8.6
Guests frequently note good location, comfortable rooms and acceptable breakfast, indicating perceived good value overall despite some maintenance/service handling issues.
Food and Beverage
8.5
Breakfast is described variously as sufficient, very good or mediocre; nearby restaurants and occasional positive notes about offerings (e.g., cinnamon rolls) give a generally favorable impression.
Overall Experience
10
Despite specific negatives (cleaning and some maintenance issues), many guests report very enjoyable stays, would stay again, and highlight friendly staff and comfortable rooms — resulting in a high overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Recreational Opportunities
Enjoy the indoor pool, spa tub, and 24-hour fitness center for relaxation and fitness.

Complimentary Amenities
Make the most of free Wi-Fi, buffet breakfast, and parking during your stay.

Event Spaces and Business Amenities
Utilize the conference space, meeting room, business center, and other business amenities provided.

Don't miss out on a centrally located stay at Holiday Inn Express Hotel & Suites Independence-Kansas City, an IHG Hotel. Book now for a convenient location near popular attractions and a comfortable stay.

Important information:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCI

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

8.2
Based on 144 reviews
Cleanliness: 4.5
Service: 9.2
Location: 9.4
Room Quality: 7.6
Amenities: 7.8
Value for Money: 8.6
Food and Beverage: 8.5
Overall Experience: 10
G
George • partner
10
Pros:

great overnight stay

2025-10-08 • via Nuitee
D
DeAnn • family
8
Pros:

Nice sized room.

2025-10-08 • via Nuitee
K
KELLY
10
Pros:

Carpets were dirty.
Check-in was great!

2025-10-06 • via Nuitee
T
Tiffany Ann • family
8
Pros:

Only one elevator and the pool was closed

2025-10-04 • via Nuitee
D
Deborah
10
Pros:

Clean room

2025-09-30 • via Nuitee
K
Kylie • family
8
Pros:

Loved how close it was to the event we attended at Cable Dahmer. Staff was friendly and hotel was clean. Missed getting to eat the breakfast so can't comment on that

2025-09-30 • via Nuitee
H
Heidi
10
Pros:

Clean and comfortable.

2025-09-30 • via Nuitee
A
Annette
8
Pros:

Pool was not available which was a problem. Breakfast was sufficient. Room was clean. It was very loud most of the night from people stomping on floor above us and running up and down the hallway.

2025-09-29 • via Nuitee
A
Alexis • family
8
Pros:

Easy and calm stay. Very nice bring next to a lot of things. Nice people and clean rooms

2025-09-19 • via Nuitee
A
Antoinette
6
Not up to standard.
Pros:

I was disappointed with my stay at this Holiday Inn Express in Independence. It was pretty dirty. The only way I was able to tolerate my stay was. I had cleaning supplies with me. I cleaned out the tub of soap scum and the nastiness of the bottom of other feet. The tub was not white. It was gray. The corners still had existing dust. The windowsills were as though they hadn’t been cleaned in quite a long time.

2025-09-11 • via Nuitee
C
Catalina • partner
4
Pros:

This hotel lacked of good maintenance. It seemed like a hotel that was about to close it’s doors, poorly managed. The bathroom was very old, the tub was disgusting. It screamed renovation.

2025-09-11 • via Nuitee
B
Bill • family
6
Pros:

Ice machine did not work, also no hot water.

2025-09-08 • via Nuitee
A
Albert
4
Pros:

The bed is broke down.

2025-09-01 • via Nuitee
C
Catherine • family
8
Pros:

Less traffic

2025-08-26 • via Nuitee
L
Linda • friends
8
Pros:

Liked the staff. Building and rooms well maintained. Coffee and breakfast options very good. (Hot cinnamon rolls looked good but I was already full.)

Dislike: Pool was closed.

2025-08-19 • via Nuitee
W
Wesley and Heather
6
Pros:

I choose hotel with swimming pool and hot tub. I’m really tired of showing up to these hotels to find out that it out of service or under construction. Why can’t it be displayed on website when booking

2025-08-18 • via Nuitee
K
Kerri • family
10
Pros:

Very enjoyable stay here. Clean, comfortable room and a great restaurant a short walk away.. I'd definitely stay here again.

2025-08-18 • via Nuitee
T
Tracie
10
Pros:

This was a nice hotel nestled on a nonbusy street with easy access to the highway. The checkin was quick. The breakfast was very good. The only knock was maybe noise from the laundry room, but overall very good.

2025-08-16 • via Nuitee
C
Christopher
8
Pros:

Overall a good place to stay. Several restaurants within walking distance.

2025-08-06 • via Nuitee
E
Elizabeth • family
8
Pros:

Beds are great. Breakfast mediocre.

2025-08-03 • via Nuitee