ITC Sonar, a Luxury Collection Hotel, Kolkata

Hotels
•
Luxury Collection
9.4 (1070 reviews)
JBS Haldane Avenue (Opp Science City) , Kolkata , in

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location
Food quality
Room Comfort
Cons:
Service issues
Crowded areas

Categories

Cleanliness
9.28
Clean bathroom & shower noted as positive.
Service
9.25
Generally positive comments on staff with some mentions of service needing improvement.
Location
9.79
Many reviews highlight the location as a pro.
Room Quality
9.24
Spacious rooms were praised, contributing to a positive sentiment.
Amenities
9.27
Multiple amenities highlighted positively, including dining and events.
Value for Money
8.93
Good opinion on value for price, though minor suggestions for pricing adjustments.
Food and Beverage
9.78
Exceptional comments regarding the food, especially from the teppanyaki dinner.
Overall Experience
9.65
General sentiment across reviews reflects a very positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:10

Property Description

Luxurious Accommodation
With 237 well-appointed rooms featuring modern amenities like air conditioning and minibars, ITC Sonar Kolkata ensures a comfortable stay for every guest. The elegant decor and cozy seating areas provide a relaxing retreat after a day of exploring the vibrant city.

Diverse Dining Options
Indulge in a culinary journey at the hotel's 5 dining venues offering a variety of cuisines. From the exotic flavors of Pan Asian to the rich Awadhi dishes at Dum Pukht, there is something to satisfy every palate. Guests can also unwind with refreshing beverages at Fabelle - Chocolate Boutique and Bay Of Bengal - Tea and Coffee Lounge.

Relaxation and Convenience
Take a dip in the outdoor swimming pool, unwind at the bar, or seek assistance from the 24-hour front desk for a seamless experience. With facilities like a tour desk, free parking, and easy access to nearby attractions like the Indian Museum and Victoria Memorial, ITC Sonar Kolkata ensures a memorable stay.

Experience luxury and comfort at ITC Sonar Kolkata - Book your stay now for an unforgettable experience!

Important information:

Any booking more than 09 rooms would be consider as a group & different pricing would be applicable.

Guest of Executive Club & Executive Club Exclusive can enjoy one on one beverage offer during the cocktail hours.

Guest of The Tower & above can enjoy Luxury hours as per service design.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CCU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for Rs. 2,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 1070 reviews
Cleanliness: 9.28
Service: 9.25
Location: 9.79
Room Quality: 9.24
Amenities: 9.27
Value for Money: 8.93
Food and Beverage: 9.78
Overall Experience: 9.65
K
Kamaldeep Kaur • solo_traveller • in
5
Quality is falling day by day
Pros:

Have stayed there many times its beautiful

Cons:

I was shocked when I reached there ,I was told my reservation have been canceled by booking.com .I should call them and find out why?
In booking.com website my booking was active and visible. But the hotel kept refusing. I have stayed there so many times member of ITC nothing mattered. I called booking.com .they were equally shocked. They said booking is active. They started calling the messaging the hotel.staff was least bothered. Finally I had to scream to get attention. Then I got the room within 5 minutes. I assume thats how street hotels work.
Booking.com staff was very supportive Itc staff was not on this topic.finally someone with a little higher authority came in apologized and informed their system is goofed up since morning lots of complications. So why they couldn't accept earlier and accept the booking showing on booking.com I dont know.
This time I was also shocked by the quality of food having fallen so much.food was over localized.not a great thing for a 5 star of this caliber.

2026-06-26 • via Nuitee
B
Bhav • solo_traveller • in
10
Pleasant stay
Pros:

Service, Pond and the Hotel itself.

Cons:

N.A.

2026-06-25 • via Nuitee
R
Rohit • solo_traveller • in
2
untrained staff at reservation desk and untrained duty manager to cover it
Pros:

average spread

Cons:

rude behaviour of the staff at front office reservation desk in specific Ms. Sania, and Ms. Adrija

2026-06-24 • via Nuitee
A
Anand • solo_traveller • in
6
2026-06-22 • via Nuitee
A
AJAY KUMAR • solo_traveller • in
9
2026-06-16 • via Nuitee
A
ATUL • couple • in
9
2026-05-31 • via Nuitee
S
Sohoni • solo_traveller • at
9
2026-05-31 • via Nuitee
V
v krishna kumar • solo_traveller • in
9
Enjoyable hotel
Pros:

In Good locality of Kolkata
Big room and clean with all facilities
Breakfast is good

Cons:

Slightly flexible timings for check in and check out

2026-05-29 • via Nuitee
M
Mohammad Riaz • solo_traveller • mu
8
2026-05-28 • via Nuitee
A
Aniruddha • extended_group • in
10
2026-05-25 • via Nuitee
D
De • solo_traveller • in
6
2026-05-25 • via Nuitee
A
Arushi • solo_traveller • gb
6
2026-05-23 • via Nuitee
N
Nabakishore • solo_traveller • in
7
2026-05-23 • via Nuitee
A
Avijit • solo_traveller • in
10
Pros:

The reception and front desk staff .

Cons:

Service during dinner and bkfast.

2026-05-22 • via Nuitee
A
ashutosh • solo_traveller • in
9
2026-05-19 • via Nuitee
D
Debolina Partap • family_with_children • in
10
2026-05-16 • via Nuitee
S
souvikb224 • Solo travel • Kolkata (Calcutta), Kolkata District, West Bengal
10
Excellent
Pros:

Everything excellent . I had a nice stay here.

2026-05-09 • via Tripadvisor
A
Abdul • couple • in
10
2026-05-09 • via Nuitee
S
Sherpa32176413613 • Family
10
Wonderful
Pros:

Wonderful experience! Very supportive and caring staff!
Thank you again!

2026-05-08 • via Tripadvisor
V
Vikram • solo_traveller • in
10
Wonderful experience.
Pros:

Very good experience. The room was excellent and the staff was very helpful and cordial.

2026-05-08 • via Nuitee