SureStay Plus Hotel by Best Western Highland Poughkeepsie

Hotels
•
Best Western
7.6 (157 reviews)
3423 US Highway 9W, I-87 Exit 18 to I-9W, Highland, New York, 12528 , Highland , US
1-845-834-2584

listing image 1
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Pets allowed

Facilities

Free breakfast
Free WiFi
24-hour front desk
Continental breakfast
Picnic area
ATM/banking
Free breakfast
Smoke-free property
Use of nearby fitness center (discount)
Wheelchair accessible parking
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and modern rooms
Cons:
Dirty rooms
Rude staff at check-in

Categories

Cleanliness
5.49
Room was filthy, leftover food in the fridge.
Service
9.46
Staff was very helpful and friendly.
Location
7.5
Convenient location, however, it's in the middle of nowhere.
Room Quality
7.95
Rooms were clean and modern, but noisy and some issues with comfort.
Amenities
7.48
Basic amenities available; no coffee in room but coffee in lobby.
Value for Money
7.94
Reasonably priced for the area.
Food and Beverage
6.99
Breakfast quality decent, but breakfast area cleanliness questionable.
Overall Experience
7.96
Overall, a decent experience; the friendly staff made an impact despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:24

Property Description

Welcome to SureStay Plus Hotel by Best Western Highland Poughkeepsie, your perfect getaway for comfort and convenience!

Complimentary Breakfast
Every morning, indulge in our delicious complimentary continental breakfast served from 6:30 AM to 9:30 AM, ensuring you have the perfect start to your day before exploring the nearby attractions.

Convenient Amenities
Our hotel features complimentary wireless internet access, a picnic area, and charcoal grills for a relaxing afternoon outdoors. We also provide discounted access to a nearby fitness facility to help you stay active.

Welcoming Accommodations
Unwind in one of our 44 air-conditioned rooms, complete with refrigerators and additional conveniences like cable TV, coffee/tea makers, and complimentary toiletries, ensuring you feel at home during your stay.

Don't wait any longer; book your stay with us today and experience all that Highland Poughkeepsie has to offer!

Important information:

  • Children stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Cashless payment methods are available for all transactions and masks are required in public areas for unvaccinated guests.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SWF

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

7.6
Based on 157 reviews
Cleanliness: 5.49
Service: 9.46
Location: 7.5
Room Quality: 7.95
Amenities: 7.48
Value for Money: 7.94
Food and Beverage: 6.99
Overall Experience: 7.96
K
Kim
10
Pros:

Huge, clean room at an excellent price. No elevator, though…had to carry a huge/heavy suitcase up a flight of stairs.

2025-10-11 • via Nuitee
V
Viviana • family_with_children
10
Pros:

Friendly staff, clean rooms and good breakfast

2025-10-11 • via Nuitee
W
Woo
10
Pros:

Pets welcome

2025-10-07 • via Nuitee
K
Kristin • partner
6
Pros:

While the price was reasonable and the room was clean, the entire room smelled of marijuana. We were tired and just wanted to go to sleep, so we just dealt with it and told staff about it when we checked out. Also, the room was the second one from the lobby on the first floor and people were really loud in the hallway and the people next door had a dog that yipped late in the night and the next morning. The staff that checked us in and out were friendly though.

2025-10-06 • via Nuitee
K
Kevin
10
Pros:

Good

2025-10-06 • via Nuitee
D
David
8
Satisfactory, nothing great
Pros:

Good breakfast, nothing special but fine. No coffee pot in room and lobby coffee was empty in the afternoon. Perfectly fine for one night stay.

2025-10-04 • via Nuitee
L
Linda • family_with_children
10
Pros:

The staff was very accommodating, nice and professional. The hotel was CLEAN. The breakfast was fresh, hot and plentiful along with the area being very clean!! This is my second time to stay there and I would do it again!

2025-10-04 • via Nuitee
L
Lynn
8
Pros:

Two complaints- bathroom lighting was awful and the bed was noisy and uncomfortable.

2025-09-28 • via Nuitee
C
Chandra • partner
4
Pros:

The room smells like smoke, one of the pillow have like blood stains. The garbage I the breakfast area was overflowing

2025-09-27 • via Nuitee
J
Julie
6
Pros:

convenient

2025-09-26 • via Nuitee
D
Delroy
10
Great staff
Pros:

The staff was very helpful.

2025-09-26 • via Nuitee
C
Craig
10
Pros:

Staff was incredible!!!!!! Thank you so much, I drove up from VA and had an issue with payment but the crew was so helpful!!!! The best ever!!!!!

2025-09-25 • via Nuitee
A
AnnaMaria
10
Pros:

Room was clean, staff was exceptional.

2025-09-23 • via Nuitee
O
Olga
10
Pros:

Breakfast

2025-09-14 • via Nuitee
N
Neil
10
Pros:

Housekeeping. Should be a trusted asset to the company. During our stay they were down the hall cleaning. And talking about there finds and what they kept. Glad they didnt come to clean while we were there for our 3 night stay.

2025-09-08 • via Nuitee
L
Laurie
8
Pros:

Friendly, convenient to New Paltz, reasonably priced

2025-09-08 • via Nuitee
J
John • family
10
Pros:

Beds were comfortable and staff was friendly.

2025-09-07 • via Nuitee
M
Michael
4
Pros:

You can hear everything from the hallways and the second floor. I could hear someone pacing throughout the night both nights we stayed. And the second night there were ppl hanging out in the hallway chatting instead of being In

2025-09-07 • via Nuitee
E
Emily
6
Pros:

Staff at front desk are super nice!!

2025-09-06 • via Nuitee
B
Bogdan
10
Good experience
Pros:

Everything was as shown in the pictures, friendly staff, decent quality breakfast

2025-09-03 • via Nuitee