SureStay Plus Hotel by Best Western Highland Poughkeepsie

Hotels
•
Best Western
8.2 (157 reviews)
3423 US Highway 9W, I-87 Exit 18 to I-9W, Highland, New York, 12528 , Highland , US
1-845-834-2584

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Pets allowed

Facilities

ATM/banking
Free breakfast
Smoke-free property
Use of nearby fitness center (discount)
Wheelchair accessible parking
24-hour business center
RV, bus, truck parking
Free self parking
Free RV, bus, truck parking
Free continental breakfast
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Clean rooms noted by some guests
Good/fresh breakfast
Reasonable/excellent price
Pets welcome
Quiet location and convenient to New Paltz
24-hour lobby coffee
Comfortable beds reported by some
Cons:
Room smelled of smoke/marijuana
Stained pillow reported
Thin walls / loud hallways and neighboring guests
Housekeeping misconduct/gossip concerns
Missing toiletries (toilet paper, shampoo)
No elevator for heavy luggage
No in-room coffee pot / occasional empty lobby coffee
Overflowing breakfast area garbage

Categories

Cleanliness
6.5
Mixed: several guests reported smoke smells in rooms, a stained pillow, overflowing breakfast area trash, and concerns about housekeeping behavior, though some reviewers also noted clean rooms.
Service
9.6
Very positive: numerous comments praise staff as friendly, helpful, accommodating and exceptional; several guests specifically call out staff going above and beyond with payment and check-in/out.
Location
8.4
Generally positive: described as convenient (including proximity to New Paltz) and quiet with a picnic area, suitable for short stays.
Room Quality
6.8
Below average: multiple reports of thin walls/noise from hallways and neighbors, uncomfortable/noisy beds or mattress covers, some missing toiletries, and a lack of elevator for heavy luggage.
Amenities
8.5
Mostly positive: breakfast repeatedly praised and 24-hour lobby coffee mentioned, though some guests noted no in-room coffee pot and occasional empty lobby coffee in the afternoon.
Value for Money
8.9
Positive: several guests commented the price was reasonable or excellent for the room size and quality.
Food and Beverage
9
Positive: breakfast described as fresh, hot, plentiful and decent quality by many guests, with only isolated issues (overflowing trash at buffet).
Overall Experience
7.9
Mixed but generally favorable: exceptional service and good breakfast elevate stays, but cleanliness issues, room noise and occasional missing amenities detract from overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Amenities
Make use of complimentary wireless internet access, a picnic area, and charcoal grills during your stay. Enjoy a complimentary continental breakfast served daily.

Additional Amenities and Features
The hotel offers discounted use of a nearby fitness facility and features a vending machine. A 24-hour business center, front desk, and laundry facilities are available for your convenience.

Comfortable Rooms and Location
Stay in one of the 44 air-conditioned rooms with free Wi-Fi and cable programming. Explore nearby attractions such as Hudson River and Walkway Over the Hudson State Historic Park.

To experience these amenities and more, book your stay at SureStay Plus Hotel by Best Western Highland Poughkeepsie now!

Important information:

  • Children stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Cashless payment methods are available for all transactions and masks are required in public areas for unvaccinated guests.
  • Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SWF

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

See all policies

Location

Guest Reviews

8.2
Based on 157 reviews
Cleanliness: 6.5
Service: 9.6
Location: 8.4
Room Quality: 6.8
Amenities: 8.5
Value for Money: 8.9
Food and Beverage: 9
Overall Experience: 7.9
K
Kim
10
Pros:

Huge, clean room at an excellent price. No elevator, though…had to carry a huge/heavy suitcase up a flight of stairs.

2025-10-11 • via Nuitee
V
Viviana • family_with_children
10
Pros:

Friendly staff, clean rooms and good breakfast

2025-10-11 • via Nuitee
W
Woo
10
Pros:

Pets welcome

2025-10-07 • via Nuitee
K
Kristin • partner
6
Pros:

While the price was reasonable and the room was clean, the entire room smelled of marijuana. We were tired and just wanted to go to sleep, so we just dealt with it and told staff about it when we checked out. Also, the room was the second one from the lobby on the first floor and people were really loud in the hallway and the people next door had a dog that yipped late in the night and the next morning. The staff that checked us in and out were friendly though.

2025-10-06 • via Nuitee
K
Kevin
10
Pros:

Good

2025-10-06 • via Nuitee
D
David
8
Satisfactory, nothing great
Pros:

Good breakfast, nothing special but fine. No coffee pot in room and lobby coffee was empty in the afternoon. Perfectly fine for one night stay.

2025-10-04 • via Nuitee
L
Linda • family_with_children
10
Pros:

The staff was very accommodating, nice and professional. The hotel was CLEAN. The breakfast was fresh, hot and plentiful along with the area being very clean!! This is my second time to stay there and I would do it again!

2025-10-04 • via Nuitee
L
Lynn
8
Pros:

Two complaints- bathroom lighting was awful and the bed was noisy and uncomfortable.

2025-09-28 • via Nuitee
C
Chandra • partner
4
Pros:

The room smells like smoke, one of the pillow have like blood stains. The garbage I the breakfast area was overflowing

2025-09-27 • via Nuitee
J
Julie
6
Pros:

convenient

2025-09-26 • via Nuitee
D
Delroy
10
Great staff
Pros:

The staff was very helpful.

2025-09-26 • via Nuitee
C
Craig
10
Pros:

Staff was incredible!!!!!! Thank you so much, I drove up from VA and had an issue with payment but the crew was so helpful!!!! The best ever!!!!!

2025-09-25 • via Nuitee
A
AnnaMaria
10
Pros:

Room was clean, staff was exceptional.

2025-09-23 • via Nuitee
O
Olga
10
Pros:

Breakfast

2025-09-14 • via Nuitee
N
Neil
10
Pros:

Housekeeping. Should be a trusted asset to the company. During our stay they were down the hall cleaning. And talking about there finds and what they kept. Glad they didnt come to clean while we were there for our 3 night stay.

2025-09-08 • via Nuitee
L
Laurie
8
Pros:

Friendly, convenient to New Paltz, reasonably priced

2025-09-08 • via Nuitee
J
John • family
10
Pros:

Beds were comfortable and staff was friendly.

2025-09-07 • via Nuitee
M
Michael
4
Pros:

You can hear everything from the hallways and the second floor. I could hear someone pacing throughout the night both nights we stayed. And the second night there were ppl hanging out in the hallway chatting instead of being In

2025-09-07 • via Nuitee
E
Emily
6
Pros:

Staff at front desk are super nice!!

2025-09-06 • via Nuitee
B
Bogdan
10
Good experience
Pros:

Everything was as shown in the pictures, friendly staff, decent quality breakfast

2025-09-03 • via Nuitee