Hampton Inn & Suites Detroit Sterling Heights

Hotels
•
Hampton Inn
8 (396 reviews)
36400 Van Dyke Avenue , Sterling Heights , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent breakfast
Cons:
Cleanliness issues
Poor administrative service
Maintenance concerns

Categories

Cleanliness
5.83
Multiple reviews indicate mold, hair, and overall cleanliness issues.
Service
8.3
While some staff were friendly, there were significant complaints about administrative staff.
Location
9.34
The location was positively mentioned; it allows for easy access to nearby attractions.
Room Quality
7.29
Rooms are described as dated with some maintenance issues, but some were clean.
Amenities
8.32
General feedback suggests that amenities like breakfast are decent but require improvement.
Value for Money
7.78
Concerns about rates not corresponding to the quality experienced.
Food and Beverage
8.83
Breakfast was mentioned positively in multiple reviews.
Overall Experience
8.3
Mixed reviews lead to a lower overall experience despite some positive feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:46

Property Description

Luxurious Accommodations
Indulge in the comfort of signature Cloud Nine beds in spacious guestrooms at the Hampton Inn and Suites Detroit Sterling Heights.

Convenient Location
Explore Lakeside Mall, Metro Beach, Detroit Zoo, Comerica Park, and casinos just minutes away from the hotel.

Exceptional Amenities
Enjoy a complimentary hot breakfast, free high-speed internet, and relax in the indoor swimming pool during your stay. Plus, take advantage of modern business facilities on-site.

Book your stay at the Hampton Inn and Suites Detroit Sterling Heights for a memorable and hassle-free experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DTW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 396 reviews
Cleanliness: 5.83
Service: 8.3
Location: 9.34
Room Quality: 7.29
Amenities: 8.32
Value for Money: 7.78
Food and Beverage: 8.83
Overall Experience: 8.3
T
Takisha • solo_traveller • us
5
Great customer service by the staff, Horrible Management service
Pros:

I loved everything about the staff the guy that was there Saturday. Absolutely loved his energy and the ladies were great and the room it was great.

Cons:

My fiance slipped in the bathroom, he tried to catch himself but the safety bar popped out. The manager has not gotten back to me about. How he intends to rectify what happened. That is a serious safety issue, if that had happened to my son or myself? Then what would he have done, what if he had seriously gotten hurt. He could have hit his head or something. Luckily he caught the edge of the tub and he didn't die. I asked for him the entire rest of my stay, I have already left and still haven't heard anything. We can in on Saturday and stayed til Tuesday, the event happened Saturday night. Its Tuesday night and still nothing this is unacceptable.

2026-04-29 • via Nuitee
M
Maxwell • solo_traveller • us
10
They made my visit with my son incredible.
Pros:

I had an excellent stay here. I was in town visiting my young son, and this trip meant a lot to me personally. What stood out most wasn’t just the room—it was the staff. From the moment I arrived, I was treated with genuine kindness and professionalism that felt real, not scripted.
The staff went out of their way to help me extend my stay so I could spend more time with my son, and that meant more to me than I can properly put into words. Every interaction—from the front desk to breakfast—was warm and welcoming. When they found out why I was in town, they were incredibly supportive and encouraging.
The room itself was comfortable and clean, and coming back to the hotel each night actually felt relaxing instead of lonely. That made a big difference for me.
I’ve stayed in nicer hotels in terms of amenities, but this was one of the nicest experiences I’ve had because of the people

Cons:

Honestly, very little.
If I had to mention something, the pool doesn’t open until 10:00 AM, and it would be nice if it were available earlier for guests who like to start their day with a swim.
Aside from that, everything else was handled well—even when something like an ice machine wasn’t working, it was clearly communicated and there were alternatives available.

2026-04-28 • via Nuitee
V
Victoria • family_with_children • us
3
Not that great
Pros:

Location is perfect. Staff was friendly.

Cons:

Bathrooms were trashed and nasty. The people that stayed above us were so loud all night long and kept us up until 2am. Didn’t get good sleep at all. We complained several times and nothing was done. So upset I paid the amount I did for zero good sleep.

No extra pillows or towels.

They are under going renovations but there should be things done to accommodate your guests

2026-04-27 • via Nuitee
L
Linda • solo_traveller • us
9
2026-04-14 • via Nuitee
W
Wanda • couple • us
7
Pros:

My room was excellent. The staff was very pleasant and accommodating

Cons:

The hotel was under major renovations, which I wasn't made aware of during reservations. This wasn't the fault of the hotel as I booked my reservation through booking.com. The entire front desk area was torn up, including the floor. There was only one elevator working. The breakfast needs updating. Please put lighted makeup mirrors in the bathrooms.

2026-04-02 • via Nuitee
D
David • solo_traveller • us
8
Very nice room and comfortable
Pros:

It was nice

Cons:

Under renovation and lobby was dirty and dusty

2026-03-30 • via Nuitee
Y
Yvonne • family_with_children • us
7
Overall good stay.
Pros:

Staff was great. Very friendly & kind.

Cons:

I wasn’t overly impressed with the condition of the carpet in my room, nor the beds.

2026-03-26 • via Nuitee
A
Amy • couple • us
6
Just ok not worth the $175 a night stay
Pros:

I liked the friendly staff

Cons:

It smelled of mildew & mold. Also, the bathtub sink down when you stepped into it and the bottom/sides of the bathtub were too narrow. Also, there was no breakfast bags as promised for us that needed to check out before hot breakfast was served

2026-03-25 • via Nuitee
D
David • solo_traveller • us
1
Wasn't good
Pros:

Ok

Cons:

Not being able to get in room until 1am, room was reserved in advance, desk clerk was rude !

2026-02-22 • via Nuitee
H
Hammerguy29 • Family • Hamilton, Ontario
2
Avoid this place
Pros:

Avoid staying here. There have to be better options in the area. This is the worst Hampton Inn I've ever been at. It is currently under renovations, there was no mention of this when i booked. The mattress was well used - I had a spring poking me in the back most of the night. The thermostat didn't work, anytime I tried to set it lower, it went back to 78 degrees- maybe a comfortable temp for some but not for me to sleep in. I typically like Hampton Inn. But this is one is awful.

2026-02-16 • via Tripadvisor
R
Red • couple • us
10
2026-02-11 • via Nuitee
L
Latasha • couple • us
10
Good stay
Pros:

Good people

Cons:

N/A

2026-02-08 • via Nuitee
C
Charles • couple • us
4
Cons:

On-going construction. Made for an unsightly mess on my floor and the noise was annoying.

2026-02-08 • via Nuitee
T
Tammy • extended_group • us
7
Pros:

The staff was very friendly. Check-in was easy. The lobby looks amazing. It was very clean and modern. We were able to sit out there as a group of people and enjoy some conversation.

Cons:

Everything was clean, but since I knew the hotel was under renovation last year, I was expecting a more updated room. I've stayed in the Hampton Inn in various places, and it just looked a little less updated. There were some things I was disappointed by compared to what I was used to. We also had a hard time adjusting the room's heat. It was pretty cold, and we struggled to get it to the temperature that we wanted.

2026-01-20 • via Nuitee
M
Michael • family_with_children • us
8
2026-01-20 • via Nuitee
S
Saif • solo_traveller • us
5
My deposit not return
Pros:

Old room

Cons:

Hi I cam to your hotel in Aug 7 and the charge me $100
Deposit and i cheek out in Aug15 so far the deposit has not return indeed help

2026-01-19 • via Nuitee
E
Erica • family_with_children • us
10
2026-01-19 • via Nuitee
K
Katie • solo_traveller • ca
7
2026-01-19 • via Nuitee
J
Jensn • couple • us
7
2026-01-19 • via Nuitee
E
Ebonee • family_with_children • us
1
Pros:

Nothing

Cons:

The hotel had bed bugs and refused to reimburse me

2026-01-19 • via Nuitee