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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Family rooms
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Lift / Elevator
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Luggage storage
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Fax/photocopying
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Non-smoking throughout
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Shared lounge/TV area
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Wheelchair accessible
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Lower bathroom sink
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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CCTV outside property
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Security alarm
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Self parking (surcharge)
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Reception hall
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Covered parking
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Swimming nearby
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Charcoal grill
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Convenient Location
Located between Lake Michigan beaches and downtown Grand Rapids, the Country Inn & Suites offers easy access to popular attractions like Millennium Park and RiverTown Crossings mall.
Relaxation and Recreation
Unwind after a day of exploring with a dip in the heated indoor pool or a rejuvenating soak in the hot tub. Stay active in the fitness center and stay connected with free Wi-Fi and a business center.
Family-Friendly Amenities
Enjoy a complimentary hot breakfast with signature waffles, and explore the market filled with snacks and drinks. For gatherings, take advantage of our flexible meeting space for up to 100 guests.
Book your stay at the Country Inn & Suites for a perfect blend of comfort and convenience.
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
Please note, guests must be at least 21 years old to check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 16 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
The location
The first room was cold with no thermostat on the wall to adjust the temperature. The second room had toenails clipping on the floor and the bathroom was dirty.
The pool was nice. The room size was nice. Staff were friendly.
The sliding door bathroom door makes it hard for privacy traveling with others.
room was clean breakfast was good
The hotel was dirty overall. Coffee was cold. Shower caulk was dirty and needed to be replaced.
Clean room. Breakfast was okay, not the best quality but decent. Wish it went to 11 on weekends.
Beautiful building, terrible service! Front desk unattended. Push the buzzer and waited 10 minutes to check in, still no one showed. Went to dinner came back. Same scenario. I called the hotel phone number and the desk phone started ringing and the desk clerk came running. He scolded me for doing that. Breakfast bar stocked or unstacked, depending on who was working. One morning, no bananas or apples. I asked desk attendant if he could check on apples or bananas. He told me because there weren’t any out. They probably didn’t have any. I said, would you mind checking anyway. He checked and came back out with apples. He said the nighttime person probably forgot to stock it. Evidently on the shift change no checking on the status of anything. Radison should send in the management team and straighten it out or take their name off the building. Would not recommend, would not go back.
Room was very dirty, the bed uncomfortable and made a lot of noise when you move around.
Rooms were clean and big. Our toilet overflowed. While checking in the receptionist took and phone call and made us wait while he argued with a woman trying to cancel her room but it was too late. This morning housekeeping walked in while we were still in our room 9:45am and my daughter was changing. No knock just came in.
Stayed 2 years ago and it was a 4 star. This time it was very dirty. Carpets in hall and stairs were dirty. The cleaning service was outside our room when we checked in and never used the vacuum. There were 3 ice makers and all three were out and staff was not friendly about it. They didnt care. The swimming pool was cold. There was no country Inn cookies.
Free parking
Arrived at midnight. Rang bell and waited for 12 minutes for someone to finally come to county. She was unable to get me checked in due to an authorization issue on the computer system. I had to ask twice for an update as I stood there for 15 minutes and she didn’t say a word to me. She called the GM over and over with no answer.I asked for a room and she couldn’t check me in she said. At 1252, the manager called back and helped her get me checked in. I stood up there for 52 minutes and reserved days in advance. No apologies, nothing. Terrible communication,terrible customer service. Room was fine.
Nice property
There was a castle next door.
There was a lot that should not have happened. Hearing other guests argue, 3rd floor ice machine wasn’t working said use 2nd floor, went to 2nd floor ice machine was not working properly and also smelled like gas was leaking in the room where the washer and dryer were located. Bed sheet on king size bed had stains before using. The extra pillow for the pull out couch had stains and no pillow case for, called down and they said they didn’t have any. The shower door squeaked so bad when opening it was like nails on a chalk board sound and very loud. The vending machine on main floor was not stocked very well. The pool was quite chilly, website said there was a hot tub, but while we were there trying to swim in the pool they were doing construction and filling in the hot tub, putting chemicals in the air and flying debris when cutting was coming in the door. Overnight host was hard to understand when needed help with things. Not a very good stay. Feel like I wasted my money. Even to check in it took like 20 mins, very ridiculous amount of time. Overall I would not recommend.
The breakfast was good and the location was great for our purpose of travel.
The television in the bedroom did not work. I reported it to the front desk and was it would be fixed. IN the evening when we returned to our room the television was still not working. we were disappointed by this lack of concern for our comfort. There was no soap tray in the bathroom so the soap just sat on the sink.
Breakfast was good and provided a few practical choices. Friendly staff and clean premises.
Indoor pool is ice cold.Jacuzzi broken.Rooms were clean.
This is a nice and clean, up-to-date hotel. Our room was quiet with not much traffic noise. The breakfast was great and included hot foods.
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