Country Inn & Suites by Radisson, Grandville-Grand Rapids West, MI

Hotels
•
Country Inn & Suites by Radisson Americas
7.7 (310 reviews)
3825 28th Street SW , Grandville , US
+1 616-500-0881

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful staff and easy check-in
Convenient location and good parking
Affordable price / good value
Complimentary breakfast (positively noted by several guests)
Some rooms described as clean and comfortable
Cons:
Serious cleanliness issues: odors, dried blood on bedding, boot prints, apparent rodent droppings
Room maintenance problems: broken TV/guide, alarm clock, toilet, bathroom door, hole in wall
Uncomfortable beds and unusable pull-out couch
Inconsistent housekeeping policy (must request room service)
Broken amenities (3rd-floor ice machine, shampoo dispenser) and mixed breakfast quality

Categories

Cleanliness
4
Frequently reported serious cleanliness problems: hall and room odors, dried blood on pillowcase, boot prints and un-mopped bathroom floor, apparent rodent droppings under ice machine.
Service
9
Staff repeatedly described as friendly and helpful with easy check-in; however housekeeping is inconsistent (guests must request room service), which reduced the score slightly.
Location
9
Multiple mentions of convenient, easy-to-access location and good parking.
Room Quality
5
Mixed-to-poor room condition: unpleasant smells, uncomfortable beds, pull-out couch unusable, broken TV/guide, alarm clock issues, bathroom door and toilet problems, and a hole in the wall in one room.
Amenities
8.5
Basic amenities present and generally usable (complimentary breakfast reported as good by some), but issues noted (broken 3rd-floor ice machine, broken shampoo dispenser, TV/alarm malfunctions).
Value for Money
9
Several guests called the price amazing and found the hotel good value despite other issues.
Food and Beverage
8
Complimentary breakfast praised by some but described as lackluster by at least one guest; overall mixed but generally serviceable.
Overall Experience
9.1
Mixed overall: strong positives for staff, location and value contrast with significant cleanliness and maintenance problems. Rating reflects the combination of very positive service/location/value comments and serious cleanliness/maintenance complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Location
Located between Lake Michigan beaches and downtown Grand Rapids, the Country Inn & Suites offers easy access to popular attractions like Millennium Park and RiverTown Crossings mall.

Relaxation and Recreation
Unwind after a day of exploring with a dip in the heated indoor pool or a rejuvenating soak in the hot tub. Stay active in the fitness center and stay connected with free Wi-Fi and a business center.

Family-Friendly Amenities
Enjoy a complimentary hot breakfast with signature waffles, and explore the market filled with snacks and drinks. For gatherings, take advantage of our flexible meeting space for up to 100 guests.

Book your stay at the Country Inn & Suites for a perfect blend of comfort and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note, guests must be at least 21 years old to check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Location

Guest Reviews

7.7
Based on 310 reviews
Cleanliness: 4
Service: 9
Location: 9
Room Quality: 5
Amenities: 8.5
Value for Money: 9
Food and Beverage: 8
Overall Experience: 9.1
S
Shelly • family_with_children • us
7
2026-10-24 • via Nuitee
T
Tracy • family_with_children • us
6
Ok stay
Pros:

Staff was friendly. Easy check in and well lit. Parking was good.

Cons:

Hall smelled aweful and so did our room.
Tv didn't work right. The guide was unavailable and kept saying it was January 2016. The alarm clock didn't keep time. The bathroom door wouldn't stay closed.
My sons pillowcase on his bed we found dried blood on it.
Beds were uncomfortable.

2026-10-23 • via Nuitee
H
halliday • family_with_children • us
1
Do not stay here not worth it.
Pros:

Didn't like the stay at all.

Cons:

Room had an odor. Boot prints in the shower.
Room wasn't clean. Bathroom floor wasn't moped. Part of the Toilet was broken. Sounded like it had rodents in the wall.
Shampoo bottle broken off wall laying in the shower.

3 floor ice machine broken. Looked like rodent dropping under machine.

2026-10-19 • via Nuitee
B
Billy • solo_traveller • us
6
About what I expected.
Pros:

Room was clean

Cons:

Pull out couch are always bad this one was unsleepable. Breakfast was lackluster to say the least. I went elsewhere both mornings.

2026-10-19 • via Nuitee
L
Luisa • family_with_children • us
10
Pros:

the convenience of the location, clean comfy rooms, friendly staff, complimentary breakfast.

Cons:

in our room, there was a hole on the wall from the front door handle, even tho it had been previously covered by a circular protective plastic on the wall

2026-10-19 • via Nuitee
A
Alyssa • couple • us
6
2026-10-13 • via Nuitee
A
Albert • solo_traveller • us
10
Very comfortable and staff was great
Pros:

I had an electric fire at my house need a nice place to stay and needed to be close to home !

Cons:

Nothing at all had a great stay there very

2026-10-13 • via Nuitee
G
Gloria • couple • us
10
Pros:

The price was amazing, breakfast good and very clean!

2026-10-08 • via Nuitee
A
Allegra • solo_traveller • us
2
Evidently they do not clean or come into your room daily. You have to request for them to come in and service the room.
Pros:

It was easy to access

Cons:

The policy on cleaning rooms and overall cleanliness.

2026-10-07 • via Nuitee
R
Rosalind • family_with_children • us
5
Pros:

The location

Cons:

The first room was cold with no thermostat on the wall to adjust the temperature. The second room had toenails clipping on the floor and the bathroom was dirty.

2025-10-13 • via Nuitee
R
Ryan Flesher • family_with_children • us
8
Nice value, nice place.
Pros:

The pool was nice. The room size was nice. Staff were friendly.

Cons:

The sliding door bathroom door makes it hard for privacy traveling with others.

2025-10-13 • via Nuitee
S
Shawn • family
8
Pros:

room was clean breakfast was good

2025-10-10 • via Nuitee
R
Rita • family
4
Pros:

The hotel was dirty overall. Coffee was cold. Shower caulk was dirty and needed to be replaced.

2025-10-07 • via Nuitee
R
Robert
2
Pros:

Beautiful building, terrible service! Front desk unattended. Push the buzzer and waited 10 minutes to check in, still no one showed. Went to dinner came back. Same scenario. I called the hotel phone number and the desk phone started ringing and the desk clerk came running. He scolded me for doing that. Breakfast bar stocked or unstacked, depending on who was working. One morning, no bananas or apples. I asked desk attendant if he could check on apples or bananas. He told me because there weren’t any out. They probably didn’t have any. I said, would you mind checking anyway. He checked and came back out with apples. He said the nighttime person probably forgot to stock it. Evidently on the shift change no checking on the status of anything. Radison should send in the management team and straighten it out or take their name off the building. Would not recommend, would not go back.

2025-10-06 • via Nuitee
K
Kristi
8
Pros:

Clean room. Breakfast was okay, not the best quality but decent. Wish it went to 11 on weekends.

2025-10-06 • via Nuitee
J
Jamie • family
4
Pros:

Rooms were clean and big. Our toilet overflowed. While checking in the receptionist took and phone call and made us wait while he argued with a woman trying to cancel her room but it was too late. This morning housekeeping walked in while we were still in our room 9:45am and my daughter was changing. No knock just came in.

2025-10-05 • via Nuitee
C
Cassie
6
Dirty
Pros:

Room was very dirty, the bed uncomfortable and made a lot of noise when you move around.

2025-10-05 • via Nuitee
D
dennis
4
Pros:

Stayed 2 years ago and it was a 4 star. This time it was very dirty. Carpets in hall and stairs were dirty. The cleaning service was outside our room when we checked in and never used the vacuum. There were 3 ice makers and all three were out and staff was not friendly about it. They didnt care. The swimming pool was cold. There was no country Inn cookies.

2025-09-29 • via Nuitee
A
Annie
6
Pros:

Free parking

2025-09-26 • via Nuitee
J
Jason
2
Pros:

Arrived at midnight. Rang bell and waited for 12 minutes for someone to finally come to county. She was unable to get me checked in due to an authorization issue on the computer system. I had to ask twice for an update as I stood there for 15 minutes and she didn’t say a word to me. She called the GM over and over with no answer.I asked for a room and she couldn’t check me in she said. At 1252, the manager called back and helped her get me checked in. I stood up there for 52 minutes and reserved days in advance. No apologies, nothing. Terrible communication,terrible customer service. Room was fine.

2025-09-25 • via Nuitee