Holiday Inn Express & Suites Jackson by IHG

Hotels
•
Holiday Inn Express
7.5 (197 reviews)
101 Clinton Road , Jackson , US
+1 209-257-1500

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff mentioned in multiple reviews
Clean and comfortable rooms reported by several guests
Great location with easy parking
Good breakfast choices (when staff and equipment available)
Cons:
Hot tub/pool issues: out of service or dirty
Inconsistent room quality: uncomfortable beds, electrical/maintenance problems
Instances of poor check-in service and on-site construction/noise
Occasional cleanliness problems (e.g., hair in tub) and perceived overpriced rates

Categories

Cleanliness
6.5
Mixed reports: several guests called rooms 'very clean' while others reported unclean bathrooms (hair in tub) and pool/hot tub cleanliness issues.
Service
10
Majority of reviews praised friendly, helpful staff and attentive service; a few reviews reported poor or unwelcoming check-in experiences, but overall staff friendliness was emphasized repeatedly.
Location
10
Multiple guests explicitly stated the location was great, easy access and convenient parking — consistently positive.
Room Quality
6.5
Several complaints about uncomfortable or hard beds, spring mattresses, electrical/TV issues, broken fixtures, thin walls and maintenance problems (drawers, graffiti, annoying beep). Some guests did note comfortable beds in other stays.
Amenities
5.5
Problems reported with key amenities: hot tub out of service or dirty, pool issues, pancake maker and gym equipment problems; inconsistent availability/condition of facilities.
Value for Money
5.5
Multiple guests felt rates were too high for the condition and issues experienced (example: $285 for a stay where hot tub and other expectations failed).
Food and Beverage
7
Breakfast was praised by several guests for good choices, but there were reports of staff not available some days and broken pancake maker — generally positive but inconsistent execution.
Overall Experience
9
Overall impressions are mixed but lean positive for many visitors due to staff and location; however, maintenance, amenity outages and occasional cleanliness/service failures lowered satisfaction for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Luxurious Spa and Wellness Center
Holiday Inn Express & Suites Jackson offers a tranquil spa and wellness center for guests to unwind and relax during their stay. Rejuvenate your senses and pamper yourself with a range of soothing treatments.

Comfortable and Convenient Amenities
Each air-conditioned room at this 3-star hotel is thoughtfully equipped with modern conveniences including free WiFi, a desk, TV, and a hairdryer. Family rooms are also available for those traveling with loved ones.

Convenient Business Facilities and Snack Options
Guests can take advantage of the on-site business center for any work needs, while vending machines offer quick snack and drink options. The attentive reception staff is also ready to assist with any inquiries, ensuring a seamless stay.

Book your stay at Holiday Inn Express & Suites Jackson now for a perfect blend of comfort and convenience.

Important information:

Please note: Driving Directions: Exit HWY 50 E to South Lake Tahoe, then exit HWY 16 E to Jackson. Keep right and turn on HWY 49 S, then
turn left and continue on HWY 49 S. Destination will be on the left.

If there are more than 2 guests in a room, the property will charge

During renovations, the following areas will be effected: Lobby, Great Room, Guest Laundry, Vending areas, and Guest Restrooms. We will do everything we can to ensure limited disruption during your stay. Some of the accommodations we are providing at this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SMF

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 197 reviews
Cleanliness: 6.5
Service: 10
Location: 10
Room Quality: 6.5
Amenities: 5.5
Value for Money: 5.5
Food and Beverage: 7
Overall Experience: 9
G
GAYLE • couple • us
10
Pros:

very comfortable and clean. Great breakfast!

Cons:

walls a little thin

2026-10-19 • via Nuitee
R
Rita • solo_traveller • us
1
2026-10-14 • via Nuitee
J
Jason • solo_traveller • us
5
Location was great
Pros:

The location, price, amenities.

Cons:

Bed was uncomfortable, bathroom door would not stay open, toilet was messed up, two of the days no breakfast staff around to speak with, pancake maker broke the last two days, gum had no weights to get a good workout, and the hot tub was down the entire time and hotel construction going on (at least say it while booking).

2026-10-11 • via Nuitee
C
Clara • solo_traveller • us
8
2026-08-29 • via Nuitee
A
Anthony • solo_traveller • us
1
2026-08-24 • via Nuitee
Q
Qiuhan • solo_traveller • us
5
2026-08-14 • via Nuitee
J
Jose • couple • us
10
Definitely staying there again
Pros:

Friendly Staff

Cons:

Very clean

2026-08-05 • via Nuitee
V
Vijay • family_with_children • us
1
Don't stay here
Pros:

Completely unfase place. Staff was unwelcoming at the time of check in. Threatened us to leave property just because of requesting to change the noisy room.

Cons:

Staff and place

2026-08-02 • via Nuitee
O
Odyssey22810042058 • Friends getaway
2
How was this room even offered???
Pros:

What happened here? Likely will not stay again. Electrical outlets non functional in the bathroom. Fan non functional in the bathroom.Drawers refuse to fully close. Graffiti in the desk drawer. Oddly and worst of all...World Cup week...Fox and Telemundo are unavailable on your Dish network. Hello?!! Electricity and TV are basics. Wake up.

2026-07-09 • via Tripadvisor
D
D5105EFjonathant • Couples
2
Not what we expected
Pros:

We will never stay there again way overpriced. The room was nothing more than a motel 6 room was not suite that we expected TV Didn't work no coffee pot in the room and the main thing that we went there for was to relax in the hot tub. They didn't bother to tell us when we checked in that it didn't work $285 for a terrible 4th of July. weekend

2026-07-07 • via Tripadvisor
A
Albert Rabkin • solo_traveller • us
9
2026-06-28 • via Nuitee
B
bobbybL8643YU • Family
4
Terrible
Pros:

Well I usually stay at the Holliday inn express in Henderson nv 3 or 4 nights a week for work so I guess im pretty spoiled as for the jackson ca location I was very disappointed in the room they gave me they also made me wait to check in when im suppose to get early check in and upgraded room for being a platinum elite member i felt like the front desk lady could care less about me or my family the worst part is we planned our Yosemite and big trees vacation with this place being the take a shower good sleep and play in the pool well the pool and hot tub are absolutely disgusting so we couldn't use it i believe i should get my points reimbursed as this place should be ashamed of themselves as they absolutely are not keeping up with the holiday inn express reputation. I will never go back nor will I recommend anyone to stay there

2026-06-24 • via Tripadvisor
D
Daniel • couple • us
6
Pros:

Friendly staff, very nice property!
The bed was very comfortable.

Cons:

The bathroom was NOT CLEAN. Actually like unmentionable type hair all over the tub and shower. For $250 a night; that’s disgusting

2026-06-22 • via Nuitee
C
Carlos • couple • us
10
2026-06-22 • via Nuitee
J
Jason • family_with_children • us
6
Cons:

Beds were hard and towels were thin

2026-06-21 • via Nuitee
B
Brandon • solo_traveller • us
6
I would request a different room away from the housecleaning courters if staying here.
Pros:

Location was nice, the pool and hot tub were good. About what to expect from a free breakfast.

Cons:

Spring mattresses and maybe just the room we stayed in but it had an annoying like beep for 30 second on 30 off.

2026-06-09 • via Nuitee
C
CHIH-SHIH • extended_group • us
7
Pros:

服務人員的熱情

Cons:

冷氣似乎運做不正常，必須開窗戶通風！

2026-05-26 • via Nuitee
M
Meander28263710232 • Couples
10
Perfect!
Pros:

Very clean and comfortable room. Super comfy bed and pillows. Staff was very helpful and pleasant. Great breakfast choices. Reasonable nightly cost. Will definitely visit again when in Jackson!

2026-05-17 • via Tripadvisor
S
seanbJ1640WH • Family
10
Stay here in Jackson and you’ll be glad you did!
Pros:

We love the staff here and accommodations are clean and easy access. Easy Parking! Best place to stay in Jackson for the value and comfort.

2026-05-14 • via Tripadvisor
C
Charles • family_with_children • us
8
2026-05-13 • via Nuitee