Holiday Inn Express Crockett by IHG

Hotels
•
Holiday Inn Express
8.2 (115 reviews)
1511 Southeast Loop #304, Crockett, Texas, 75835 , Crockett , US
1-936-544-4488

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Children allowed
Pets allowed

Facilities

Elevator
Fitness facilities
Gift shops or newsstand
Conference space
Free breakfast
Internet access in public areas - high speed
Smoke-free property
Free wired internet
Assistive listening devices available
Braille or raised signage
See all facilities

Review Highlights

Pros:
Friendly, accommodating staff (multiple mentions)
Clean rooms (many guests)
Comfortable beds (frequently noted)
Good/decent breakfast and well-kept breakfast area
Clean swimming pool
Convenient location and safe area
New property feel in some reports
Cons:
Reported bedbugs in one stay
Isolated rude/discriminatory front-desk incident and unattended desk
Cracked tub and occasional maintenance issues
Noisy mini-fridge and occasional odd smells in rooms
Lumpy/leaning beds and temperature control problems for some guests
Puddle after housekeeping in one room

Categories

Cleanliness
7.2
Mostly reported as clean (multiple comments: 'very clean', 'everything was clean', 'room was clean') but offset by serious issues: puddle on bathroom floor after housekeeping, a report of bedbugs, cracked tub and occasional odd smells — net mixed-to-slightly-below-average cleanliness.
Service
8.8
Numerous positive mentions of friendly, accommodating staff and an 'amazing' receptionist; several guests recommended the hotel. However there are isolated negative incidents (rude handling of a large party, an allegation of discriminatory treatment, front desk left unattended). Overall service sentiment is positive with noted exceptions.
Location
8.6
Multiple comments describe the area as safe and the property as convenient to the highway — overall a positive location sentiment.
Room Quality
7
Many guests praised comfortable beds and clean rooms, but there are repeated room-quality issues: lumpy/leaning beds, short toilet, cracked tub, noisy mini-fridge, odd smells and the one bedbug report — overall mixed with notable negatives lowering the score.
Amenities
8.6
Pool repeatedly called out as clean and enjoyed; breakfast area well kept and breakfast described as decent/hot. Some amenity miscues (no hospitality room offered, items left unattended in store) and a noisy mini-fridge, but overall amenities are viewed positively.
Value for Money
8.2
Not explicitly discussed in reviews; assigned the target overall rating as a baseline ('Standard quality for this hotel tier').
Food and Beverage
8.5
Breakfast receives consistently positive feedback ('pretty decent', 'hot food', 'breakfast was good') — food & beverage sentiment is favorable.
Overall Experience
8.7
Many guests report satisfaction, cleanliness, comfort and willingness to return or recommend, but a handful of significant negative incidents (bedbugs report, discriminatory/rude staff episode, maintenance issues) temper the overall impression; net positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Experience comfort and convenience at the Holiday Inn Express Crockett.

Prime Location
Nestled near Davy Crockett Memorial Park, our hotel is just minutes away from attractions like the Crockett Medical Center and Davy Crockett National Forest, making it an ideal base for exploring the great outdoors.

Modern Comforts
Unwind in our well-appointed guest rooms featuring air conditioning, refrigerators, and microwaves. Stay connected with free wired and wireless internet, and enjoy your favorite shows on 27-inch flat-screen TV with satellite programming.

Fantastic Amenities
Start your day with a complimentary buffet breakfast before relaxing by the outdoor pool or energizing yourself in our fitness center. With a business center and meeting space available, we cater to all your travel needs.

Don't miss the chance to experience comfort and adventure—book your stay at Holiday Inn Express Crockett now!

Important information:

  • Pool access available from 10 AM to 9 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Location

Guest Reviews

8.2
Based on 115 reviews
Cleanliness: 7.2
Service: 8.8
Location: 8.6
Room Quality: 7
Amenities: 8.6
Value for Money: 8.2
Food and Beverage: 8.5
Overall Experience: 8.7
R
Ronald
10
Pros:

Enjoyed my stay.

2025-09-28 • via Nuitee
M
Martha • partner
8
Pros:

Staff was very accommodating and kind. Breakfast area was well kept and clean.

2025-09-27 • via Nuitee
F
Frances
10
Pros:

Everything was clean and the area appeared safe. The staff was very friendly. We will come back again.

2025-08-28 • via Nuitee
M
Miguel
8
Pros:

Swimming pool clean!

2025-08-12 • via Nuitee
T
Tania • family
6
Pros:

There are a few things that went awry during our stay. My first impression was at the front desk. The district manager, as she identified herself, upon check-in, treated me differently than the woman just in front of me. She did not ask to see the name on her debit/credit card, but in turn, asked for mine. I am black and the woman in front of me was caucasian. At checkout, I asked for the two different rooms to be put on 2 different cards & the clerk put them on 1.
Upon arrival to our room, there was a puddle of water on the floor in the restroom where the maid service had just completed the make-ready. They wiped it up, but could not explain where it came from.
During the night, the phone in my room rang several times. At first, I thought it was a member of my family calling from another room. However, it continued & I eventually had to unplug the phone.
Another incident-we had a very large party. Instead of offering us a hospitality room, they rudely asked us to leave the lobby at a certain time. The young lady made ushering motions as if we were children she was sending to their room.
I was in awe of this as one of the staff had her very young children there and what I believe was her spouse, while she was working. The staff also left the front desk unattended while they were outside watching the fireworks. There were items in the "store" being stocked that were left unattended while they did this as well. I found this shocking.

2025-08-06 • via Nuitee
K
Karen
10
Satisfied customer
Pros:

The staff were friendly and the room was nice and clean. I highly recommend this hotel

2025-07-13 • via Nuitee
S
Stacy
10
Pros:

Bed was so comfortable. The only bad thing was the tolite in the bathroom was so short. Felt like you were sitting on the floor.

2025-06-16 • via Nuitee
E
Elisabeth • friends
10
Pros:

Friendly staff.

2025-06-09 • via Nuitee
P
Peggy
10
Pros:

I liked the pool, friendly staff and the cleanliness of the room

2025-06-08 • via Nuitee
P
Patrick • family_with_children
10
Pros:

Very clean hotel

2025-05-27 • via Nuitee
D
David • family
8
Pros:

Staff was very nice, Hotel overall was good.

2025-05-25 • via Nuitee
R
Ronald • partner
8
Pros:

Room is clean and comfortable

2025-05-12 • via Nuitee
J
Jeannette
8
Pros:

Room was clean and bed was comfortable. There was a weird smell almist lije the air conditioner filter needed changed. But besides that it wasn't bad. Smell eventually went away when running the air.

2025-05-12 • via Nuitee
Z
Ziaul • family
10
Pros:

Receptionist was amazing

2025-05-11 • via Nuitee
V
Verified traveler
6
Okay
Pros:

The room was clean, staff was pleasant but the beds weren’t so comfortable. The temperature was difficult to control. Other than a lumpy and leaning bed and temperature problems, it was clean and housekeeping was great!

2025-04-27 • via Nuitee
J
Joan
10
Pros:

Check in was great, room clean and comfortable, bathroom had a plug in the bathtub (one of my pet peeves...), there was plenty of hot water, breakfast was good and the place was quiet.

2025-04-07 • via Nuitee
R
Rick
6
Pros:

There a noise coming from the mini fridge all night.

2025-03-09 • via Nuitee
W
Willard
10
Pros:

Very accommodating

2025-03-08 • via Nuitee
D
David • partner
8
Pros:

New property, convenient to the highway, breakfast is pretty decent, hot food, etc. Staff was really nice. Safe location. Bathroom sink configuration was bizarre. It is what it is.

2025-02-24 • via Nuitee
V
Verified traveler
2
Room 203
Pros:

Contracted bedbugs during my stay at this hotel.

2025-02-07 • via Nuitee