ibis London Excel-Docklands

Hotels
ibis
8.1 (5217 reviews)
9 Western Gateway, Royal Victoria Dock , London , gb

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Cons:
Dirty rooms
Uncomfortable bedding
Small rooms

Categories

Cleanliness
7.24
There were mentions of dirty rooms and issues with bedding.
Service
9.21
Guests praised the friendliness and helpfulness of the staff, particularly Azzy and Claude.
Location
8.75
The hotel is conveniently located near the Excel Centre, making it ideal for events.
Room Quality
6.7
Some reviews mentioned that rooms were small and uncomfortable with poor bedding.
Amenities
8.23
Amenities like coffee pods and bathrobes were a pleasant surprise.
Value for Money
8.19
Guests felt they got good value for their budget.
Food and Beverage
8.24
Breakfast options received positive feedback for variety and quality.
Overall Experience
8.21
Overall, guests had a positive experience and would consider staying again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:53

Property Description

Stunning Views and Convenient Location

Modern Rooms and Amenities
The bright and modern rooms at ibis Docklands offer a comfortable stay with a flat-screen TV, private bathroom, and tea/coffee facilities for guests to enjoy.

Dining and Relaxation Options
Guests can dine at the on-site restaurant offering a variety of dishes, unwind at the bar, or opt for the convenient snack service during their stay.

Easy Access to London Attractions
Located near DLR stations, the hotel provides easy access to central London, London City Airport, Canary Wharf, and Greenwich. Additionally, popular destinations like Westfield Stratford shopping centre and the Olympic Park are just a short tube journey away.

Experience comfort, convenience, and stunning views - book your stay at ibis London Excel-Docklands now.

Important information:


Please note that this hotel does not accept bookings made using Maestro cards.

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 25 per day.

Location

Guest Reviews

8.1
Based on 5217 reviews
Cleanliness: 7.24
Service: 9.21
Location: 8.75
Room Quality: 6.7
Amenities: 8.23
Value for Money: 8.19
Food and Beverage: 8.24
Overall Experience: 8.21
A
alkischalk solo_traveller gr
10
Pros:

Nice hotel, next to Elizabeth line

2026-04-10 via Nuitee
A
Alex couple es
9
Perfecto para un par de noches y visitar la ciudad
Pros:

Una buena ubicación, cerca de dos paradas de tren y en 15 minutos estás en el centro. Además ea una zona muy tranquila y con supermercados cerca

Cons:

El baño era de plástico, literalmente… como los polyclean de festivales pero con ducha, la sensación es de muy baja calidad. Eso sí, estaba muy limpio

2026-04-10 via Nuitee
N
Natalie solo_traveller ua
10
Pros:

Everything was good. We stayed here second time. Clean, comfortable, friendly stuff

2026-04-10 via Nuitee
K
Kyle solo_traveller gb
7
Great value for money and excellent location
Pros:

Cosy hotel

Cons:

Room had water stains on wall and lots of random strands of hair

2026-04-09 via Nuitee
C
Claire couple gb
10
Excellent value for money
Pros:

Location was excellent

Cons:

Nothing

2026-04-09 via Nuitee
P
Peter family_with_children be
8
2026-04-09 via Nuitee
J
Jarvis family_with_children gb
9
Pros:

Excellent location for when needing to get to the 02. Really nice rooms and clean.

2026-04-08 via Nuitee
M
Megan couple gb
9
We have used this chain before but would give this hotel 5 stars
Pros:

We arrived late as we travelled from Spain to a very warm welcome. We had asked with a room with a view which we had a fantastic room over looking the river, perfect. Quiet room everything was clean, hair dryer super soft towels.

Cons:

There wasn't anything we didn't like. Clean room super soft bed excellent. Our breakfast was yummy, loverly coffee great selection of food.

2026-04-08 via Nuitee
M
marco couple it
8
Londra nel weekend
Pros:

Posizione e accoglienza

Cons:

Il bagno un po trascurato

2026-04-07 via Nuitee
C
claudiadina couple es
10
Stanza accogliente, molto pulita. Staff professionale
Pros:

Ottima posizione per andare al Excel

2026-04-07 via Nuitee
J
Jos solo_traveller nl
8
2026-04-07 via Nuitee
G
Gaby couple gb
10
2026-04-07 via Nuitee
T
TINA family_with_children gb
7
we were there just overnight so not long enough to comment
Pros:

room

2026-04-07 via Nuitee
H
Héctor couple es
10
Pros:

Alojamiento muy bien situado, a 20 minutos del centro con la línea de metro Elisabeth. Habitación un tanto pequeña pero con lo imprescindible, nos gustó mucho que dispusiera de cafetera y cápsulas de café, además nos obsequiaron con unas galletas al llegar :). Habitaciones muy limpia y cómoda. Las vistas al embarcadero espectaculares. Buena calidad - precio.

2026-04-07 via Nuitee
G
George solo_traveller gb
10
Excellent location, comfy beds, brilliant views
Pros:

Excellent location, comfy beds

Cons:

Nothing

2026-04-06 via Nuitee
L
Laurine couple fr
8
2026-04-06 via Nuitee
J
Jo solo_traveller gb
7
Comfortable
Pros:

Good location.

Cons:

Cost

2026-04-06 via Nuitee
O
Olukemi solo_traveller gb
10
2026-04-06 via Nuitee
S
Swetlana family_with_children de
7
Pros:

Alles gut 👌

2026-04-06 via Nuitee
J
JEREMY solo_traveller gb
8
Please stay in the hotel you will not be disappointed
Pros:

i have stayed in this hotel many times and its a no brainer for Excel or indeed London / Elizabeth Line a game changer - stadd awesome - breakfast plentiful and and and !

Cons:

some times a plumbing smell ?

2026-04-06 via Nuitee