Hacienda Sepulveda Hotel & Spa

Hotels
9.5 (146 reviews)
Carretera Lagos de Moreno Puesto No 3132 , Lagos de Moreno , mx

Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location
Great food
Cons:
Minor issues with communication
Some amenities need improvement

Categories

Cleanliness
9.39
Well-maintained facilities as indicated in several reviews.
Service
9.86
Excellent service and attentive staff mentioned multiple times.
Location
9.4
Beautiful scenery and convenient location highlighted in reviews.
Room Quality
9.35
Room decor and comfort were praised, ensuring guest satisfaction.
Amenities
9.38
Overall positive sentiment about facilities, with some suggestions for improvement.
Value for Money
9.34
Good value considering the quality of food and service.
Food and Beverage
9.39
Food quality rated as exceptional, although there were some minor complaints.
Overall Experience
9.86
Overall guest experience was very positive, with emphasis on comfort and relaxation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:59

Property Description

Luxurious Boutique Hotel with Stables and Spa

Equestrian Adventures: Enjoy horse riding tours and stables at our boutique hotel, perfect for nature enthusiasts and animal lovers alike.

Relaxing Spa and Pool: Unwind at our full-service spa and take a refreshing dip in the outdoor pool, offering a tranquil retreat in historic surroundings.

Fine Dining and Entertainment: Indulge in delectable cuisine at Restaurant Mamalena and savor drinks at Lounge Bar or Bar La Troje for a complete gastronomic experience.

Book your stay at Hacienda Sepulveda Hotel & Spa for a blend of luxury, adventure, and relaxation.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BJX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    Children from 1 year old to 11 years old stay for MXN 300 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.5
Based on 146 reviews
Cleanliness: 9.39
Service: 9.86
Location: 9.4
Room Quality: 9.35
Amenities: 9.38
Value for Money: 9.34
Food and Beverage: 9.39
Overall Experience: 9.86
D
David Carlos couple mx
10
Pros:

Todo lo que estan ofreciendo

2026-03-10 via Nuitee
V
Verónica Carolina couple mx
10
Excelente experiencia
Pros:

Es Spa muy recomendable

Cons:

Todo lindo

2026-03-08 via Nuitee
I
Isabelle couple mx
9
Pros:

Nous avons adoré notre séjour dans cet hôtel colonial unique. Le site est paisible avec ses espaces verts où nous pouvions nous promener en toute tranquilité. Le personnel était très aimable. Finalement, que dire de l'architecture unique de cet emplacement où chaque chambre est différente. Un séjour à refaire éventuellement afin de pouvoir expérimenter les soins de spa.

2026-03-02 via Nuitee
P
PAOLA family_with_children mx
9
bien en general el spa excelente
Pros:

el spa esta delicioso vale la pena, los masajes, el lugar es muy bonito para una noche disfrutar el spa, tampoco hay muchisimo que hacer dentro de la hacienda asi que considero que una noche es suficiente.

Cons:

el servicio de meseros puede mejorar tienen mucho personal pero no estan atentos, una noche pedimos un vino para cenar y trajeron el vino pero tardaron horas en traer las copas, las pedi 4 veces y me tuve que parar a decirles

2026-02-24 via Nuitee
F
Frizek couple mx
10
2026-02-22 via Nuitee
G
Guadalupe Aurora extended_group mx
10
Pros:

Su ambiente de Hacienda antigua.
Su acercamiento a la naturaleza.
La sencillez y amabilidad del personal

Cons:

Hubiese deseado un poco más de apoyo en sus instalaciones para las personas de la tercera edad.

2026-01-21 via Nuitee
G
Guadalupe Aurora extended_group mx
10
2026-01-21 via Nuitee
J
JULIO family_with_children mx
9
Muy agusto
Pros:

La presita con al agua super limpia, las alberca y los jardines. Todo el lugar es muy agradable para disfrutar con la familia. lo recomiendo

2026-01-20 via Nuitee
R
Rodriguez extended_group mx
10
2026-01-13 via Nuitee
J
juan carlos extended_group mx
10
Pros:

El servicio es muy bueno, el spa de primer nivel.

2026-01-05 via Nuitee
M
Minerva extended_group mx
10
Hermosa hacienda , restaurante comida riquísima en fin todo excelente
Pros:

Excelente , muy cómodo y hermosos paisajes

Cons:

Todo excelente

2025-12-31 via Nuitee
E
Erik Salvador extended_group mx
10
Pros:

Sus instalaciones y la atención del personal

Cons:

Todo esta muy bien

2025-12-29 via Nuitee
O
Olivares extended_group mx
9
2025-12-17 via Nuitee
S
Susan couple mx
8
Pros:

Very good front of house staff

Cons:

Spa jacuzzi was warm. We asked to turn up the temperature but nothing changed. Steam room very good

2025-12-11 via Nuitee
C
claudia couple mx
10
2025-12-11 via Nuitee
K
Klaus extended_group mx
9
2025-12-08 via Nuitee
V
valdovinos couple mx
10
2025-11-27 via Nuitee
M
Monica extended_group mx
8
Pros:

El edificio, la locación, los jardines, el restaurant. en general todas las instalaciones, las mantienen muy bien conservadas.

Cons:

La comida no me gusto mucho, el desayuno muy bien . En cuanto a los servicios no fueron claros en que consistían y me hicieron pagar algo que no deseaba. Y también en cuanto a una aclaración que quise hacer con suficiente tiempo en m i reservación se echaron la bolita entre el operador y el hotel y la única perjudicada fui yo y eso no se vale porque si fue con bastante tiempo.

2025-11-26 via Nuitee
J
Jay krishna extended_group mx
6
Beside scary everything else was ok .
Pros:

It was really a nice place and the breakfast was wonderful.

Cons:

Kind of scary and without network is really not good .

2025-11-21 via Nuitee
P
Patricia family_with_children mx
10
Pros:

Todo excelente

2025-11-18 via Nuitee