Omni Mount Washington Resort & Spa

Spa is great, FD are awesome specially Douglas and Aliyah

Would not recommended. Our family was trying to find an upscale resort in the White Mountains that was kid friendly, and heard the Omni was very kid forward (activities 2x a day in the pool area, a kids club, a playground on site). None of these things were available when we were there. We were told that the kids club was dismantled, the playground taken down in favor of more buildings, and they discontinued arts and crafts / activities in the pool area. If you’re trying to cater to a crowd of no kids, that fine… just don’t market your resort as family friendly, because it’s not. The only bright spot was Angela, who was our attendant at the pool area and was wonderful with the kids. There was an arcade, but even that was geared towards older kids / adults.

It’s nice, but not worth the price. We paid almost $800/night for a “nanny” room that only has a small pulls out, and it came with no sheets, or pillows … said pull out was so old my husband ended up sleeping on the floor, and myself and kids in the queen bed. They gave us a $50 credit for our troubles, which was kind of them, but not enough to encourage us to go back.

Recently stayed for 3 nights with a family of 5 at this property, over the holiday weekend (4th of July). The property itself is beautiful, set within the surrounding White Mountains including My Washington in the distance, a grand old hotel in the vein of Congress Hall in Cape May, NJ or The Stanley Hotel in Estes Park, CO. We arrived and parked out front and had our bags offloaded and put onto a luggage cart by the bell hops who have a station on the front porch, it's a nice touch that's reminiscent of when these properties were truly full service, and most hotels today fall short in these little details. The front lobby and main area of the hotel are amazing, exactly what you would imagine a historic property to look and feel like inside. Check in was smooth and we went to out room on the 4th floor which was average, it had been remodeled partially, but it's an older hotel and there are limitations. We enjoy staying at older properties on occasion and are fine with a so-so room, but the room itself didn't feel 5 star, the bathroom had a stained drop ceiling that looked like it was in someone's basement. The magic of this hotel is the property and spaces themselves, and we didn't plan to spend much time in the room so it wasn't a deterrence. The pool, the veranda, the front porch and the rooftop bar are all lovely outdoor spaces. The veranda was filled all afternoon with families and couples enjoying cocktails, card games, board games and the like, and really was relaxing with the backdrop of the mountains in the distance. Service in general was an issue and was not consistent depending on the location or server/bartender. The food everywhere (we had breakfast/lunch/dinner over our stay) was actually quite good, but the execution wasn't always there. We kept hearing that everyone was new, or training, which seems odd in the month of July during the busy summer season. Special shout out to the restaurant manager Jess, she's really a star and a huge asset to the Omni brand! We had a small service issue during our dinner one evening and she stepped in and made it right, but on top of that, during our conversation I mentioned that the US Men's game was on TV Monday evening but the hotel really only has a couple TVs in the downstairs bar and not many options to watch it (most restaurants in surrounding area were closed on Mondays). Jess simply said, let me see what I can do. The next day we were out having an early dinner and she called us on our cell phone to let us know she had the AV staff set up their outdoor projector and screen on the rooftop terrace/bar and would be streaming the game for all guests! We went up with our kids and about 40 fans cheered on the unfortunate effort of the men's team over drinks. This level of service and creativity is impossibly rare, I hope Omni hangs on to her and elevates her in the future to a role where her expertise is able to make an even greater impact. Overall we loved the property, had a very relaxing vacation and would return here, hoping that the service moderately improves in the future.

Beauté du paysage

My stay at The Mount Washington Hotel was enjoyable. I felt warmly welcomed and at home. The staff were hospitable and kind, especially the ones working in Stickney’s. Our server Claudio was at the ready and responsible. He is great at his job and has a lovely demeanor in regards to handling the clientele. He is hard-working and not overly pushy. He was attentive and delightful. Eating here is part of the hotel’s unique charm and why I enjoy coming back again.

This is a beautiful property set at the base of Mount Washington. It is a restored 1902 building that is very well kept and maintains a beautiful, nostalgic peek into the early days of the "Grand Hotel" error. It is appointed with period furnishings and art work that bring you into that time period.

I want to first emphasize that the staff is excellent in their willingness to help out in any way possible! All are very courteous and professional. The greatest challenge for this hotel is that they are short staffed. Rooms were not cleaned in a timely manor though when brought to the attention of housekeeping they were done quickly and efficiently. The stairwells were in need of vacuuming and the pool area needed regular clean-up from guests who left drink glasses and food plates under their chase lounges. Again, a function of staff. On one afternoon the pool was very crowded with families and yet there was only one person attending to taking drink and food orders. Since this property is located in an area that is not densely populated, the available resources to work are difficult to find however at the rates charged the hotel needs to find how to overcome the staffing issues.
My overall takeaway is that it is a worthwhile stay based on the shear beauty of its location. I would certainly recommend this property to anyone who asks.

As an event manager that just ran an event there for the first time, I was very impressed. The staff was incredible, and the attendees were happy. Can't ask for better than that!

We felt like we went back in time, staying in this historic grand hotel! It was amazing to couple this with the drive up to the peak of Mount Washington, and the weather was completely agreeable.

A treat stop here is well worth the splurge! You can drive up to the peak of Mount Washington and then spend the rest of your time resorting here! Just wandering around the hotel is lots of fun, each turn around a corner is another beautiful surprise. Imagining the old days, when wealthy travelers came here for weeks at a time, boggles the imagination. We had so much fun here. Great service, delicious meals, wonderful views, happy days!

I selected this property because it is advertised and marketed as a luxury five-star resort. Based on my recent stay, the experience fell far short of those expectations.

From the moment I arrived, the level of hospitality was disappointing. The front desk staff were unfriendly and made me feel as though any question or request was an inconvenience rather than an opportunity to provide guest service.

Unfortunately, the room itself reflected the same lack of attention to detail. Room H103 had clearly not been thoroughly cleaned. There were crumbs on the floor around the sitting table, along with lint and paper fragments visible on the carpet. Although the reservation was for double occupancy, the room contained only one unwrapped paper cup and minimal coffee supplies, cream, and sugar.

The bathroom was particularly concerning. There was visible soap scum on the shower walls and soap dish, the sink drained extremely slowly, the toilet required multiple flushes, and the tub/shower barely drained at all. By the end of each shower, I was standing in approximately six inches of dirty water.

The lack of cleanliness extended beyond the guest room. The hallways and stairwells appeared not to have been vacuumed for an extended period, with visible dirt throughout.

The food service was equally disappointing. The charcuterie board included gray-colored salami and ham that did not appear fresh, and one of the cheese selections consisted of cubed Velveeta. This is not what most guests would expect from a property promoting itself as a luxury five-star resort.

The amenities also failed to meet expectations. The indoor pool water was cloudy, and the outdoor pool had no clean towels available despite overflowing bins of used towels. When I asked a nearby employee if additional towels were available, I was simply told, "There will be more towels when housekeeping brings them." A luxury property should empower staff to respond more proactively, perhaps by offering to contact housekeeping immediately and apologizing for the inconvenience.

Another frustration was the complete lack of directional signage or maps. There was nothing in the room or around the property identifying the locations of the pools, walking trails, restaurants, coffee shop, retail areas, or other amenities. Guests were left to wander the property or repeatedly ask for directions.

The Veranda lounge provided another example of poor service. Although bar service and light fare were advertised, waitstaff were largely absent. On several occasions servers walked past without acknowledging guests, and when service was finally provided, drinks often took 30 minutes or longer to arrive. Meanwhile, many patio tables remained covered with dirty dishes, spilled beverages, and food residue for extended periods.

Having stayed in luxury hotels throughout Europe, the Caribbean, and across the United States, I can honestly say this was one of the most disappointing experiences I have encountered. The shortcomings were not isolated incidents but reflected consistent problems with housekeeping, maintenance, food quality, guest service, and overall property management.

I am sharing this review in the hope that management will view it as constructive feedback rather than criticism. This property has the potential to live up to the reputation it advertises, but doing so will require significant improvements in concierge service, employee training, housekeeping standards, maintenance, cleanliness, and guest care. A hotel that markets itself as a luxury five-star resort should consistently deliver an experience worthy of that designation. Unfortunately, during my stay, it did not.

Beautiful hotel & surroundings.

A great dining experience with Claudiu. He went above and beyond. And Isiias was very friendly and made the experience.

My waiter was attentive, and my mail was delicious. Everything about my evening with my colleagues was amazing.

presidential wing had an excellent lounge for wing guests only

The gourds were great, pool area is great. I have nothing bad to say about the place at all....however. We had a room on the 2nd floor overlooking the front arrival area. At 7:00 AM the construction crews began working and pouring cement right outside our window. My wife and I went there to relax for a couple days, just to get away but that did not happen. I understand there are things that need to get done and construction companies will not work on your time, then don't rent out rooms that will be effected by the noise right outside their window. Even if means giving them a more expensive room. Other than that the place is really nice.

Well it was palatial in the public rooms.

The history and the views are spectacular. It is a very big property so a lot of places. A lot of associates, servers and property agents. Nice check in and check out. Room was close to elevator. Beautiful lobby. Beautiful veranda. Nice bed linens. Many are helpful but some are not helpful - inconsistent help available. One person told us to walk around the property from the pool to avoid steps and find an elevator, but we ended up on the golf course and it was a kind tennis buck who carted us up to the lobby.

I love this place for views and history. That said my first time was just so so. Inside hot tub and pool need maintenance. Outside pool cool and hot tub not hot. Pool bar attendant gave inappropriate directions to get back to the lobby - around the back ended in the golf course and rescued by the tennis pro in a cart.
I did make reservations and was sent to two different places before securing reservations for dinner. Cancelled that reservation when advised by another guest to skip it and go somewhere else fir half the cost and better service. Buffet breakfast very so so - small details - server not very available in an average morning for coffee etc. and forgot to give me my credit card back….poor coordination on the floor among servers. Room was ok for an older historic place but looked out on the air conditioning units, and had louder noise for air conditioning than average on a cool night. Pd about $500 after self parking ($20) etc. etc. etc. Anniversary celebration. Self parking is quite a walk. Valet is more $ and each time taken out is $10 more. Thought it would be better for the advertising.