Omni Mount Washington Resort & Spa

Tout

Everything was excellent. The food was great and the accommodations were great.

Comfort and cleanliness, and we got upgraded. I’d definitely stay again in the near future if m I got upgraded.

Beautiful and convenient location. Friendly staff, wonderful historic hotel! Close to skiing and superb host for veterinary conference including business and mixed pleasure trip destination!

If you’re looking for a used car dealership experience this is your place! As a family who has traveled here at least once a year for the last 6+ years we will seriously consider returning. The me would expect if they paid for a room that’s what they’d get, nope! Front desk attempted to play dumb and say they couldn’t see we had paid to stay in the presidential wing and instead were trying to insist we were in the old or “historic” section and we were mistaken on our reservation. Even after showing the confirmation it took another 20+ minutes of “going out back to talk to the manager” to get told we could only get you into the room you actually paid for for one of the nights, so we would be inconvenienced and have to move rooms. Talk about bait & switch, so glad we’re a part of their loyalty program.

The charm of this historic hotel

The Hotel is a bit tired, yes, but that is part of the charm. The one glaring item that was outside of this charm is that there is a HUGE beuatifu old fireplace in the lobby when you enter. But a GAS fireplace has been installed!!!! What big swing and miss to have a crackling wood fireplace to bring guests back to the resorts long and old history.

From the time we drove up to the valet to park to the staff greeting us at the front desk to the restaurant staff and anyone we encountered throughout the hotel was friendly, helpful and made this experience amazing. You can tell the staff takes pride in their work. The history of the hotel and its well thought-out upgrades and the restoration make this resort a unique and special stay. I recommend the hotel tours, which I believe are each morning!

meals and shuttle

We truly love this property — the setting is absolutely beautiful, and the ski area is fantastic.

One of the best Grand Hotels we’ve experienced. All hotel and grounds personnel are extremely dedicated to a quality experience for guests. Extraordinary ambiance set in the beautiful NH mountains.

This is a Lovely place, we had so much fun there, very friendly staff, clean and cozy, convenient shuttle to bretton woods.

I came up here as a belated birthday gift--a weekend alone, no kids or spouse, to write and relax! I don't ski, but have always loved this place--the historic charm, the views, the coziness. And while I enjoyed my stay, some things were lacking, compared to previous trips. Small item...but there was no bar soap in the room? So you have to wash your hands with shower gel? When I asked housekeeping, they said they were all out. Then I didn't have a robe in my room, and since the locker rooms are closed for reno, I had to change in the general use bathrooms on the lower level. When I was done with the pool, I had to dash in my towel back to the bathroom to change! The pillows were a bit flat, there was no mini-fridge (I brought some snacks that needed refrigerating), and finally--this is just a personal taste thing--no classical playing in the main lobby. Part of the appeal of this place is the timeless charm; and while I LOVE John Denver and James Taylor, they feel a bit out of place playing from the loud speakers than more ambient background classical (as befits the grandieur of the Lobby). This place will always have a spot in my heart, so I'll be back--but I hope it's a bit more seamless next time.

*** do not stay here. Incredibly incompetent management. They do not care about their guests. Complete waste of money. Stay somewhere else

None of the modern-day amenities we'd expect at this price point - no in-room coffee maker, no 24hr access to snacks or drinks to purchase, no assurance that we'd actually GET TO eat anything, since the few options were full. Even the sleigh ride "with hot cocoa in the warming hut" as I was told, had no cocoa or even water. Add on the fact that I booked 4 rooms a full seven months ago, only to have 2 of the rooms with zero view (I'm pretty sure the place wasn't booked solid when I booked these rooms) and I had major buyers remorse for booking our stay here. PLUS the construction going on woke us up at 7ish am! Started with banging on pipes(?) then increased to literal sawing/drilling into what sounded like metal- VERY LOUD and sounded like they were coming through our walls. (I got some fun videos of this delighfulness.) We paid a couple of thousand dollars for THIS?? I mean, I get if there is construction, but there should be some sort of discount or at least try to restrict the loud stuff until after check-out time. I should have booked elsewhere when I realized that the "Ski and Stay" program with the "ski ticket for 2 included in your overnight stay" is a scam. When I booked our rooms, back in May 2025, I was doing so for our family's Christmas gift. The gal I booked with said the ski program wasn't available yet, so to call back to get our reservations amended with those tickets. I called every month for 7 months, plus emailed, and did not find anyone helpful. Fun Fact that I found out the week or 2 before we were finally going: the tickets are in fact NOT included with a night stay; they are just slightly discounted, costing me an extra $920+ dollars (for 8 tickets and 2 rentals for one day). Also, our party of 8 did not need the swimsuits we brought, or workout clothes because the indoor pool area was awful and smelled so strongly of chemicals...and the fitness center is under construction, too. The biggest complaint I have (and this is unusual for me; I typically give happy, good reviews, because I love to cheer people and businesses on) is that you created an unsafe situation for your guests. If you are going to have an outdoor, heated pool (which, in my opinion, is your best selling point) open during below zero temps, at least: 1. HAVE DIRECTIONS ON HOW TO GET THERE AND BACK INTO THE BUILDING CLEAR. 2. HAVE TOWELS near those (confusing, hard to find) entrances. You could have had a big problem if a guest couldn't get back in, while soaking wet, with no easy to find towels(by the way, they're over in the indoor pool, so have fun trying to find that)...hypothermia, anyone? Nothing to do for the young adults, other than the Cave for the 21+ - and the bartender was...not pleasant (not just to us but to everyone we heard her interact with, save one regular). This long-awaited Christmas gift was a disappointment from start to finish. I've never had such a case of buyer's remorse. People really should just enjoy this beautiful building by taking a photo from across the road, and can enjoy the best part inside by walking through the lobby(for free) and eating at the restaurants(if you can get a reservation). Unless a high-end Retirement Home vibe (with ongoing construction, so you can't sleep, and overpaying for everything, and being hungry at night) is what you're going for. The only reason it got any stars from me is because the room was clean and the beds are comfy, so...there's that.

The hotel looks from afar like one of the classic old dames and gives you high hopes for your visit.

First the good, the staff is incredibly friendly and tries to be helpful. The facilities are reasonable with many things to do. The setting is spectacular. Food was not bad and there are choices.

Now the many misses and why we won’t come back. The presidents wing which is touted as the special updated area is a failure. The walls are thin. The suite was poorly designed as was the president wing itself. No charging stations or work desk, stains on some cushions, one sink, and no additional half bath to list a few. There is only one elevator so again long walks. Light bulbs were out in the suite and in the hallways. The walk from the main lobby is far. Usually when reserving a suite, I get a little note or fresh fruit or etc but here nothing. The club room is so so with staff that were just not ‘skilled”. I was told that she would look into something and get back to me but then never heard back. I was given the wrong phone number for something else. The number of phone calls to the valet or restaurant or room service that went unanswered was significant. Basically you had to call the front desk and ‘they would ‘track them down’.

I do not mind paying top dollar but I expect a certain level of quality and service. The Omni fails which is a shame because it seems to have the foundation to be a deluxe property although I have no idea concerning their financials, occupancy rates, target market etc.

Finally I agree with others about the parking. I chose to valet and accept the charge but for others who park themselves and then get à fee is absurd.

Grand historic hotel that we have frequented for years. Omni fully acquired the property about 10 years ago and, along with some nice upgrades, has been skilled at pushing to see just how much guests are willing to pay for what they use to get for free. The most egregious example is the recently implemented $20 per night self-parking fee added to the bill. This is to park in a bare-bones lot down a hill next to the main hotel. Remember, the hotel is in the White Mountains with tons of space - it's not like parking at a city hotel where space is at a premium. Lots of fond memories of this place, but too often we are reminiscing about how it use to be.

This beautiful grand hotel is turning in to just another corporate hotel unfortunately. It's a beautiful place to stay to be sure, nice to ski from but everything is overpriced within, with mediocre food and not well thought out rooms even in their Presidential Wing. Lots of conferences and event going on so ask before you book so you don't end up there with hundreds of people crowding the place on a schedule. The staff are fantastic, the ownership not so much.