East Side House Paris

Quarto bem pequeno. Banho ótimo.

Nettes kleines, sauberes Hotel, mit gutem Frühstück, Wasserspender und freundlichen Personal.

One of the worst Mercure I’ve stayed at. Rooms are small and extremely cold. The heating is not enough to keep the room warm. The appliances are cheap and nasty.
In need of urgent refurbishing. Breakfast is basic. Not worth the price.

Nice and close to train station
Some staff quite unhelpful. No-one goes out of their way, except cleaning staff- they were excellent!
Room very small,

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The room was clean and a good size for Paris with a really good shower. The breakfast was all you expect and love in Paris. Staff were very friendly and helpful.
Location is ok if you want to be near the stations otherwise not the best.

Day & night front desk staff were nice and helpful. Area was convenient, room was small but sufficient. Housekeeping was sloppy, 2nd day removed our 2 bath towels n bath mat but replaced w only 1 towel & no bath mat. Reported to front desk but returned later w no change. Toilet seat only had 1 bolt so it slid, housekeeping should report that and the loose toilet paper holder to be fixed. Housekeeping was also in a rush & left 3 pillow cases piled up in our room. They also did a sloppy job making the bed where they didn’t tuck the bottom sheet at the foot of the bed. Lastly, the lift broke 5 times during our 7 night stay. The last breakdown they said would take days to replace a part.

I was either too hot or too cold. No way to adjust the climate.

Great location for my trip - had an overnight in Paris to break up a long train journey. Rooms are pretty tiny and it's not as nice as other Mercures I've stayed at, but no major complaints.

Only thing they could definitely improve on is eco-friendliness. They do have soap dispensers in the shower rather than tiny shampoo bottles, which is a great first step! But I'd like to see those soap dispensers be refillable ones rather than single use. And they still have loads of single-use everything else: disposable cups, small bar soaps individually packaged in boxes, coffee/tea/sugar in plastic sachets. They still have a long way to go...

Location near transport hub of Gare d’Nord, Gare l’Est & bus terminus.
Reception was a major problem for my group.I had numerous complaints over the long delay for room allocation despite spending an hour prior to the group’s arrival loading info onto computer.Overal I wasted 2.5 hours

Nice hotel well located. The rooms are very tight. Would not be enjoyable for a longer stay. The breakfast was excellent

I got a DOWNGRADE when i arrived at this hotel! I had booked a double room, but the girl at the front desk said she was gonna put me in a single room because she needed the double for couples. So basicly i paid for a double and, because i was traveling alone, got put in a single room. No refund or any compensation given to me. The room was tiny, to the point where you have to walk sideways to go around the bed. Wc was even smaller. Location was ok, but i would never stay here again, or in any Mercure hotel for that matter...

Best I can hope for! Roomy room with a small table, bench and cushioned chair. Lighting made me feel comfortable and like I was at home. Shower had a rainfall option and they offered Nuxe bath products. Celine at reception was so nice and personable. Location close to Gare du Nord and Gare du L'est for easy train access. Hood wasn't bad in food options either although it was more local with markets, butchers and fish.

Very nice room, clean and had all that we needed. Included bar drinks and special coffee machine was an added bonus which we didn't know about. All staff were welcoming and very lovely. The breakfast area was also very nice and cosy. Good assortment for breakfast. I highly recommend this hotel.

Outside the Hotel before entering there is a horrible smell of Urine, and homeless people are sleeping outside.
We where given a wrong room with 2 single beds put together to make a double bed, once my husband informed them we where moved the another room they called Executive room. The executive room was spacious however the sofa was damaged/broken and it was obvious it was late but my husband reported it in the morning and he was informed it is still OK to be used.
overall I would not recommend the area of the hotel and the rooms where not up to a great standard, however the staff we really good.

Weekend break to Paris to celebrate our wedding anniversary.
Very good location, friendly staff and good facilities.

The lights failed (probably just a fuse) on our second night.
We were moved to another room quickly and without fuss.

Location is very near the main train stations. But the room is too small.

Fantastic service!

The hotel & staff were lovely, it was a bit hot, mid August but there wasn't much they could do about the weather. Very clean & a great breakfast. Thank you.

Lobby and room comfortable.
Reception staff very welcoming and helpful.
Corridors quite tired looking. Shower in our room didn't drain quick enough and even with the quickest of showers the water would leak over the shower tray; the staff did try to sort this out for us with drain unblocker (!!!), but sadly this didn't work.
The hotel is just off a main road and was perfect for us with not being far from the train station.
The breakfast room looked very newly furbished and all the food looked fresh and tasty. We think we saw the pastries being cooked on site.
The lady on our second morning could've been a little less brash. And (lots of places seem to do this for some reason!!) cleaning cutlery very loudly, throwing it down. This was after she quite brusquely talked to us. Not necessarily a deal breaker, but thought to mention it.