The Westin Kuala Lumpur

Hotels
•
Westin
8.5 (2354 reviews)
199, Jalan Bukit Bintang , Kuala Lumpur , MY

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Room quality inconsistent
Food quality needs improvement

Categories

Cleanliness
7.75
Old hotel but cleaned up to expected standards.
Service
9.25
Staff was very friendly and accommodating.
Location
9.25
Perfect location opposite Pavilion and in Bukit Bintang.
Room Quality
7.75
Room seems dated and requires upgrades.
Amenities
8.75
Good amenities, but could have more for families.
Value for Money
8.75
Good value considering the location and service.
Food and Beverage
7.75
Breakfast has good variety, but food quality had some issues.
Overall Experience
8.75
Enjoyable stay despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:18

Property Description

Prime Location in the Golden Triangle
Nestled in Kuala Lumpur's bustling Golden Triangle, The Westin Kuala Lumpur offers convenience and luxury at your fingertips.

Luxurious Rooms and Dining Options
Indulge in modern and spacious rooms with signature Westin amenities. Savor delicious meals at 3 dining outlets and unwind at the hotel bar.

Relaxation and Wellness Facilities
Take a dip in the outdoor pool, stay active at the fitness center, or pamper yourself with in-room spa treatments. The hotel ensures a rejuvenating stay for all guests.

To experience the epitome of comfort and luxury in Kuala Lumpur, book your stay at The Westin Kuala Lumpur today!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.5
Based on 2354 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 7.75
Overall Experience: 8.75
D
Darwish • solo_traveller • kw
9
Pros:

The room is spacious and so the bathroom.

Cons:

At night, I hear the noise from the moving cars in the street,,,,I feel that the windowsare not sound proof.

2026-10-30 • via Nuitee
E
Erno • family_with_children • uy
1
Don't go there if you want to stay safe.
Pros:

Nothing!

Cons:

Complete disappointment!

2026-10-29 • via Nuitee
E
Erno • family_with_children • uy
1
Not advisable!
Pros:

Nothing!

Cons:

Complete disappointment!

2026-10-29 • via Nuitee
N
Nasser • couple • bh
8
انصح الجميع في الإقامة في الفندق وحديثين الزواج
Pros:

كل شيء كان جميل جدا

Cons:

كل شيء جميل

2026-10-26 • via Nuitee
V
veronica • family_with_children • in
4
Uncomfortable Interaction with Front Desk Staff
Pros:

Property being a long-standing one, could use some refurbishment, but we stayed here for the location, and no regrets there.

Cons:

We had an uncomfortable interaction with a female receptionist at The Westin Kuala Lumpur, approximately two days after checking in on October 17, 2026. She questioned us about our breakfast payments, suggested we may have been undercharged without clearly explaining the basis for this concern, asked about our card details, and questioned us about the staff member who had authorised complimentary breakfast for us on the third day.
While I understand the need to verify billing and benefit entitlements, the manner in which this was handled came across as unnecessarily suspicious and highly unprofessional, leaving us feeling uncomfortable as guests.
For management’s reference, the staff member was a middle-aged female receptionist with a fuller build and hazel eyes who spoke English. I hope management reviews this incident and addresses how such matters are communicated to guests.
Apart from this interaction, our experience with the rest of the team was very pleasant. The concierge, doormen, and other staff members were courteous, welcoming, and helpful throughout our stay. Their service was genuinely appreciated, and this isolated experience stood in contrast to the otherwise positive impression they created.

2026-10-21 • via Nuitee
M
Marco • couple • ca
9
2026-10-20 • via Nuitee
F
Farina Surya • couple • id
8
2026-10-13 • via Nuitee
O
ODA • solo_traveller • jp
10
2026-10-13 • via Nuitee
N
Neda • family_with_children • au
10
2026-10-12 • via Nuitee
N
Nor Afendi • solo_traveller • my
10
2026-10-12 • via Nuitee
H
HIMEN • solo_traveller • fj
10
2026-10-11 • via Nuitee
S
Soh • solo_traveller • my
10
2026-10-07 • via Nuitee
N
Noralina • couple • my
10
2026-09-19 • via Nuitee
M
Mohammed • couple • ae
10
Pros:

النظافه وحسن الاستقبال

Cons:

لا يوجد

2026-09-17 • via Nuitee
M
Mohammed • couple • ae
10
2026-09-17 • via Nuitee
A
Abdullah • couple • sa
10
2026-09-15 • via Nuitee
A
Abdullah • couple • sa
9
2026-09-14 • via Nuitee
S
Shakeel Rouf • solo_traveller • gb
9
2026-09-05 • via Nuitee
Z
Zuraidah • couple • my
10
2026-09-05 • via Nuitee
S
Sharifah nadia • couple • sg
9
2026-09-02 • via Nuitee