The Westin Kuala Lumpur

Hotels
Westin
8.5 (2183 reviews)
199, Jalan Bukit Bintang , Kuala Lumpur , my

Children allowed

Facilities

Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Room quality inconsistent
Food quality needs improvement

Categories

Cleanliness
7.75
Old hotel but cleaned up to expected standards.
Service
9.25
Staff was very friendly and accommodating.
Location
9.25
Perfect location opposite Pavilion and in Bukit Bintang.
Room Quality
7.75
Room seems dated and requires upgrades.
Amenities
8.75
Good amenities, but could have more for families.
Value for Money
8.75
Good value considering the location and service.
Food and Beverage
7.75
Breakfast has good variety, but food quality had some issues.
Overall Experience
8.75
Enjoyable stay despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:18

Property Description

Prime Location in the Golden Triangle
Nestled in Kuala Lumpur's bustling Golden Triangle, The Westin Kuala Lumpur offers convenience and luxury at your fingertips.

Luxurious Rooms and Dining Options
Indulge in modern and spacious rooms with signature Westin amenities. Savor delicious meals at 3 dining outlets and unwind at the hotel bar.

Relaxation and Wellness Facilities
Take a dip in the outdoor pool, stay active at the fitness center, or pamper yourself with in-room spa treatments. The hotel ensures a rejuvenating stay for all guests.

To experience the epitome of comfort and luxury in Kuala Lumpur, book your stay at The Westin Kuala Lumpur today!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 6 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for MYR 150 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 2183 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 7.75
Overall Experience: 8.75
L
Lynden solo_traveller au
8
2026-02-14 via Nuitee
A
Aleksandr couple ru
7
Cons:

Лифт долго ожидать, на рецепшене персонал не быстро соображает

2026-02-13 via Nuitee
J
Jamie couple ae
10
2026-02-13 via Nuitee
A
Abdul couple gb
10
2026-02-13 via Nuitee
F
FarAway46030270162 Family
10
Amazing staycation
Pros:

Amazing experience this is my second time I stayed here the kids love the pool so much the staff Nithya Splash was so helpful

2026-02-12 via Tripadvisor
B
Bielski couple au
9
2026-02-12 via Nuitee
P
P3Joseph Business Singapore
10
Grateful to Dinish for a memorable service
Pros:

I would like to thank Dinish from the concierge desk for the warm greeting and help with my luggage and transport arrangements. He is always smiling and proactive in offering his assistance. Grateful for the hospitality.

2026-02-11 via Tripadvisor
G
GrandTour13075100501 Business
10
Mr Lu zeyuan
Pros:

Very wonderful hotel and madame hush at the reception is very helpful and warm hearted much appreciated for her help. Very good experience!

2026-02-06 via Tripadvisor
S
Sunshine38517894604 Family
10
Really nice one, for sure will repeat. Staff Rahmad were so friendly and treat us really well at the pool section. Their
Pros:

Really nice one, for sure will repeat. Staff Rahmad were so friendly and treat us really well at the pool section. Their morning bread pudding was really a hit!

2026-02-01 via Tripadvisor
S
Sherpa57745565731 Family
10
Great pool experience
Pros:

Great pool experience & great pool staff. Particularly his name is Rahmat. Room was very nice and cool. Buffet breakfast was superb

2026-02-01 via Tripadvisor
J
Janney56 Family Johor Bahru, Johor Bahru District, Johor
10
Nice and value for money
Pros:

nice location, and services from front desk to splash counter. Specially thank for Rahmad from pool provide us a warm service and enjoy our trip at Westin KL

2026-01-31 via Tripadvisor
Y
YING FANG solo_traveller my
10
Pros:

Everything. My go to hotel whenever I'm in KL.

Cons:

Nothing

2026-01-28 via Nuitee
H
HAMED couple no
5
Very disappointed
Pros:

Location

Cons:

From the room, to the club lounge, to the staff and whole experience was underwhelming. The cost of the room felt a robbery compared to the quality of lounge experience, staff attitude and effort to the overall experience, very poor. Unlikely to stay here next time

2026-01-28 via Nuitee
N
Nathalie family_with_children au
8
Pros:

Not enough option for breakfast

2026-01-26 via Nuitee
S
Safari80963 Family
10
Excellent service and hospitality
Pros:

Highly appreciation to En Rahmad (pool supervisor) for giving great service. Chef Arfizan and sous chef Chef Irwan for your hospitality and great food. Last but not least all F&B staffs and all concierge staff for your excellent service during our stay. Thank you for the birthday cake as well. Definitely we will come back.

2026-01-25 via Tripadvisor
T
thomassiva Friends getaway London, Ontario
10
Good service
Pros:

Wanted to write about how good Nithya was in the Splash bar by the pool. Excellent service and was something memorable that I had to go on and review.

2026-01-23 via Tripadvisor
A
Anika_w707 Business Perth, Greater Perth, Western Australia
10
Perfect location to stay in KL if you want to shop!
Pros:

Wonderful stay with friendly staff (special mention of Kavi, Najib and Mani), good food and great location.

2026-01-23 via Tripadvisor
D
Dishan couple lk
10
2026-01-23 via Nuitee
M
MOHAMMED couple sa
10
2026-01-23 via Nuitee
V
Vijesh couple in
8
2026-01-22 via Nuitee