The Westin Kuala Lumpur

Hotels
Westin
8.5 (2274 reviews)
199, Jalan Bukit Bintang , Kuala Lumpur , my

Children allowed

Facilities

Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Room quality inconsistent
Food quality needs improvement

Categories

Cleanliness
7.75
Old hotel but cleaned up to expected standards.
Service
9.25
Staff was very friendly and accommodating.
Location
9.25
Perfect location opposite Pavilion and in Bukit Bintang.
Room Quality
7.75
Room seems dated and requires upgrades.
Amenities
8.75
Good amenities, but could have more for families.
Value for Money
8.75
Good value considering the location and service.
Food and Beverage
7.75
Breakfast has good variety, but food quality had some issues.
Overall Experience
8.75
Enjoyable stay despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:18

Property Description

Prime Location in the Golden Triangle
Nestled in Kuala Lumpur's bustling Golden Triangle, The Westin Kuala Lumpur offers convenience and luxury at your fingertips.

Luxurious Rooms and Dining Options
Indulge in modern and spacious rooms with signature Westin amenities. Savor delicious meals at 3 dining outlets and unwind at the hotel bar.

Relaxation and Wellness Facilities
Take a dip in the outdoor pool, stay active at the fitness center, or pamper yourself with in-room spa treatments. The hotel ensures a rejuvenating stay for all guests.

To experience the epitome of comfort and luxury in Kuala Lumpur, book your stay at The Westin Kuala Lumpur today!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 6 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for MYR 150 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 2274 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 7.75
Overall Experience: 8.75
H
Hisanori couple jp
9
最高
Pros:

ロケーションが最高。
ショッピングモール「パビリオン」の目の前

Cons:

ホテル前の道が、フェスティバルのため封鎖されており、タクシーが停留出来なかった。

2026-05-07 via Nuitee
N
Nurul Ain couple my
5
Pros:

Only like the staff attitude & breakfast only. Other, must upgrade

Cons:

- The facilities in room mostly cannot be use like floor lamp not function, interior almost end of season.

2026-05-07 via Nuitee
M
Mohamed Al-Banhawi solo_traveller ae
9
Pros:

Location is perfect, exactly in the center of the Golden Triangle... Malls, restaurants are all around.
The room was spacious and has all the facilities that any traveler can require.

Cons:

My only comment is about the limited variety/options in the breakfast buffet in the club lounge floor.

2026-05-06 via Nuitee
S
Shiori solo_traveller jp
6
2026-05-05 via Nuitee
A
Aziz couple my
10
2026-04-28 via Nuitee
M
mohd shafiz family_with_children my
9
2026-04-22 via Nuitee
D
Darsh50 family_with_children au
10
2026-04-19 via Nuitee
L
Leann family_with_children gb
6
2026-04-19 via Nuitee
J
Jenia couple au
8
2026-04-18 via Nuitee
K
Karen couple za
10
Pros:

Amazing location and great staff

2026-04-18 via Nuitee
N
Nur Afiq solo_traveller my
10
2026-04-15 via Nuitee
P
Paul family_with_children gb
10
Pros:

Everything.

Cons:

Can't really say.

2026-04-14 via Nuitee
M
Mustapa solo_traveller my
8
Pros:

Friendly and helpful staffs. Excellent especially the concierge team. Perfect location surrounded by shopping outlet and restaurants.

2026-04-11 via Nuitee
Z
Zarinah extended_group sg
10
Room is clean good service and friendly staff
Pros:

Place is near to shopping area and convenient to find food

Cons:

I like everything abt the property

2026-04-09 via Nuitee
M
Mohamad extended_group id
10
A 5 star convenient hotel in Bukit Bintang area, just across a big shopping mall and culinary area.
Pros:

Good location, clean and comfortable.

Cons:

Almost nothing, but if there is….just a parking space or drop off area, limited.

2026-04-07 via Nuitee
H
HIDENOBU KOBAYASHI solo_traveller jp
3
2026-04-07 via Nuitee
R
RAYMOND family_with_children id
8
2026-04-06 via Nuitee
M
ms_noraini family_with_children sg
7
Pros:

The location, the view from the hotel room as well as the spacious and clean room. The bell attendant are very friendly, helpful and welcoming.

Cons:

The furnitures in the hotel and room are quite old. The mattress is too hard and the pillows are too soft and over-used.

2026-04-06 via Nuitee
7
777amen Couples Mumbai, Maharashtra
10
We had a truly wonderful day celebrating my partner’s birthday. The hotel surprised us with a beautiful cake and balloon
Pros:

We had a truly wonderful day celebrating my partner’s birthday. The hotel surprised us with a beautiful cake and a lovely towel art arrangement, which made the occasion even more special. Your thoughtful gestures and warm hospitality made our stay memorable. We will definitely visit again. Thank you very much for making this celebration so special.

2026-04-03 via Tripadvisor
V
Veronica couple id
8
Location the Best!
Pros:

All Good!

Cons:

None

2026-04-02 via Nuitee