The Westin Kuala Lumpur

Hotels
Westin
8.5 (2183 reviews)
199, Jalan Bukit Bintang , Kuala Lumpur , my

Children allowed

Facilities

Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Room quality inconsistent
Food quality needs improvement

Categories

Cleanliness
7.75
Old hotel but cleaned up to expected standards.
Service
9.25
Staff was very friendly and accommodating.
Location
9.25
Perfect location opposite Pavilion and in Bukit Bintang.
Room Quality
7.75
Room seems dated and requires upgrades.
Amenities
8.75
Good amenities, but could have more for families.
Value for Money
8.75
Good value considering the location and service.
Food and Beverage
7.75
Breakfast has good variety, but food quality had some issues.
Overall Experience
8.75
Enjoyable stay despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:18

Property Description

Prime Location in the Golden Triangle
Nestled in Kuala Lumpur's bustling Golden Triangle, The Westin Kuala Lumpur offers convenience and luxury at your fingertips.

Luxurious Rooms and Dining Options
Indulge in modern and spacious rooms with signature Westin amenities. Savor delicious meals at 3 dining outlets and unwind at the hotel bar.

Relaxation and Wellness Facilities
Take a dip in the outdoor pool, stay active at the fitness center, or pamper yourself with in-room spa treatments. The hotel ensures a rejuvenating stay for all guests.

To experience the epitome of comfort and luxury in Kuala Lumpur, book your stay at The Westin Kuala Lumpur today!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 6 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for MYR 150 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 2183 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 7.75
Overall Experience: 8.75
M
Maria Rocio couple au
10
I will recommend it to all my friends best spot
Pros:

Close to everything and staff was very helpful and friendly

2026-03-07 via Nuitee
R
RaymundYeoh Business Penang
8
Convenient Hotel With Room For Improvement
Pros:

This hotel is showing its age but a convenient place to stay if you want to spend time in the Golden Triangle area. Can see wear and tear on the carpeting and some of the furniture in the room. Lobby for this hotel seems to be quite dull and clustered as usually Westin lobbies are spacious , airy and with wide open spaces . Food offering at the club lounge during evening cocktails are decent. Also room for improvement on the cleanliness of the eating utensils as can see coffee stain still on the coffee cup and stain on some of the plates. Breakfast spread is wide but quality could be improved as the teh tarik and Nescafé tarik from the container is lukewarm and need to be heated up. Hope the hotel can improve its hardware and offerings in the near future .

2026-03-06 via Tripadvisor
M
maziyyah family_with_children bn
9
2026-03-05 via Nuitee
S
sutha family_with_children my
10
2026-03-04 via Nuitee
S
Shera extended_group my
8
2026-03-02 via Nuitee
D
Dayanee solo_traveller my
9
2026-03-02 via Nuitee
M
Muhamad Elyas family_with_children my
9
2026-03-01 via Nuitee
M
Matthew family_with_children au
8
Pros:

Position
Staff
Pool
Room was tidy

Cons:

The executive club isn't really worth the money
It's not bad at all, but I probably wouldn't pay extra for it again.

2026-02-28 via Nuitee
4
487srin Business
10
Have a super nice sleep in Bukit Bintang at the Westin
Pros:

The location is just perfect across the Pavillion and not far from Fahrenheit. I have three nights super smooth sleep and indulged with so various sumptous dishes..the staffs are super friendly and helpful..they welcome you as not only a guest but a family. Shout out to all staffs there. Jamil was helpful..Hasyvini Kumar or Hash is an excellent lobby ambassador..She told me where to go and by what mode of transportation..it is helpfull when my portable wifi was left at hotel, I just need to jot into bus persiaran from KLCC Suria, ..a few minutes later..I already arriving at the westin hotel. Thanks Hash..The room is so spacious and sparkling clean.All amenities is provided with heart..nicely arranged and in a good quality. I will be back there again one day..
Terima kasih

2026-02-26 via Tripadvisor
M
Marie Genevieve extended_group au
9
You are at the heart of KL. Perfect location
Pros:

Location and facilities

Cons:

Not enough f &b outlets

2026-02-26 via Nuitee
M
Matthew family_with_children au
10
Fast Times at Ridgemont High
Pros:

Everything

Cons:

Pass

2026-02-26 via Nuitee
G
Go18936660257 Couples
10
Great place
Pros:

It was amazing experience been in the pool side having a cocktail thanks to Rahmad his the bar Man his kind and polite. The hotel was amazing highly recommended.

2026-02-25 via Tripadvisor
J
JASON LIM family_with_children my
10
2026-02-25 via Nuitee
I
iannoble21 Couples Huai Yai, Chonburi Province
10
Great location, friendly staff, huge suite.
Pros:

We had a wonderful four day stay. Great location right beside a huge up market shopping mall with a huge choice of dining locations.
The hotel staff are friendly and professional. A special mention to Said in the club lounge who was very knowledgeable and informative about KL. He also organised all our transfers and a super upgrade to the Presidential suite. The suite was huge and had amazing views over the city.
The club lounge is large but can get busy. A wide selection of food in the evening with a designated chef all evening.
Vince at the bar makes the most wonderful cocktails.
Breakfast in the lounge was large and varied. I loved the lentil dal and home made roti. ( terrible for my diet but I did eat it every morning!!!!)
May be a little tired but the space and friendly and professional staff make this a truly wonderful hotel.

2026-02-24 via Tripadvisor
O
otti_01 Couples Melbourne, Victoria
10
Perfect Spot
Pros:

Had a wonderful experience at the Westin in Kuala Lumpur. Rooms were kept immaculate . Our view was great. Staff were very helpful especially Rahmad from the Pool area. Made me a lovely espresso martini under my instruction. Location would have to be the best in KL.

2026-02-23 via Tripadvisor
P
Philip solo_traveller gb
7
2026-02-23 via Nuitee
R
Rod couple au
10
Fantastic stay
Pros:

Location

Cons:

Nothing everything was fantastic

2026-02-22 via Nuitee
J
Jiongwei couple sg
5
A very normal hotel but with 5-star name.
Pros:

The location and staff of the hotel is great. So it is near most of the facilities around.

Cons:

But the hotel looks a bit old, maybe because it is renovated more than 10 years ago. And the hotel land occupancy is not big so the facilities like swimming pool are small. Breakfast is also not so decent but only satisfactory.

2026-02-22 via Nuitee
T
Tourist36943275403 Family Ho Chi Minh City
10
The pool staff Rahmad is kind.
Pros:

The pool is nice and there is a table tennis table. The pool staff Rahmad is kind.

2026-02-21 via Tripadvisor
S
Sightsee60174311813 Friends getaway
8
Good service & worthy to stay over
Pros:

It’s friendly stuff , name called Rahmad at pool side . Thank you

2026-02-21 via Tripadvisor