The Palace Hotel Kota Kinabalu

Hotels
8.4 (517 reviews)
No. 1, Jalan Tangki, Karamunsing , Kota Kinabalu , my
+60 88-217 222

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Inconsistent service in rooms

Categories

Cleanliness
6.83
Several reviews mention dirty rooms and outdated facilities.
Service
9
Positive comments on staff friendliness and assistance, but some negative experiences noted.
Location
9.34
Many reviews highlight the excellent location of the hotel.
Room Quality
7.79
Some rooms described as old and needing maintenance, though some enjoyed their stay.
Amenities
8.32
Amenities like breakfast and lobby received good remarks, but pool access was a letdown.
Value for Money
8.68
Many reviewers feel they received good value for the price paid.
Food and Beverage
8.83
Breakfast options were praised, though some suggestions for improvement were made.
Overall Experience
8.4
General sentiment is positive, with significant complaints impacting the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:26

Property Description

Surrounding Tropical Forest and Organic Garden
Experience nature at its best with a lush tropical forest setting and an organic garden right at your doorstep.

Gourmet Dining Experience
Indulge in a culinary journey at Tangerine Restaurant offering a delectable spread of Italian, Malaysian, and Asian dishes in an open-kitchen setting with picturesque views.

Relaxing Spa and Convenient Amenities
Unwind and rejuvenate at the on-site spa or take advantage of the complimentary daily housekeeping and luggage storage services for a hassle-free stay.

To immerse yourself in this eco-friendly oasis, book The Palace Hotel Kota Kinabalu today!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Fitness center is closed from 2026-10-31 until 2026-08-17
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Location

Guest Reviews

8.4
Based on 517 reviews
Cleanliness: 6.83
Service: 9
Location: 9.34
Room Quality: 7.79
Amenities: 8.32
Value for Money: 8.68
Food and Beverage: 8.83
Overall Experience: 8.4
M
Marta • solo_traveller • es
8
Pros:

Todo estaba muy limpio. El desayuno es variado y abundante. Camas cómodas.

Cons:

Es difícil llegar a la ciudad desde el hotel caminando. Hay que ir siempre en taxi.

2026-08-28 • via Nuitee
J
Joen • couple • my
9
2026-08-28 • via Nuitee
A
Amanda • solo_traveller • es
1
Cons:

No llegamos a alojarnos, porque con menos de 24h de antelación nos avisaron de que habían cerrado la piscina por un evento durante TODA nuestra estancia. Nos dijeron que les había pillado de improviso y que no podían ofrecer ninguna alternativa. Les pedimos algún descuento en la estancia al no poder disfrutar de todas las indicaciones y acomodación contratadas previamente y se negaron. Servicio de atención al cliente, nefasto, al esperar que la noche valga lo mismo cuando se restringe el acceso a alguna zona del establecimiento.

2026-08-22 • via Nuitee
A
Armando • couple • it
9
Pros:

Piscina mozzafiato sul verde.
Colazione bella vasta tra salato e dolce, molto vario di giorno in giorno, davvero eccezionale

2026-08-18 • via Nuitee
F
Francesco • solo_traveller • pa
7
Gym has been closed for a while
Pros:

Clean and comfy! Good breakfast

Cons:

The gym has been closed for quite a while for remodelation. And this was not notified in the add. I had chosen this hotel specifically for the gym which I need to use regularly for my health. So it was a disappointment

2026-08-16 • via Nuitee
K
Kim • family_with_children • be
7
Ligging en prijsverhouding goed voor kortverblijf.
Pros:

Het eten is in buffetvorm maar focust zich vooral op lokaal eten. De laundry service was heelngoed en snel. Mooie ligging van het zwembad.

Cons:

De badkamer was echt niet zo proper. Toch wel veel schimmels in de voegen. Enkel het personeel achter de receptie kon Engels, maar de anderen totaal niet. Dus je kon in de eetzaal bijna niks vragen. De kleding voorschriften bij het zwembad waren niet echt westers getint.

2026-08-13 • via Nuitee
A
Azlin • couple • my
7
Pros:

The breakfast

Cons:

I thought got bathtub in the room as mentioned in website

2026-08-12 • via Nuitee
D
Deyra • couple • my
10
2026-07-19 • via Nuitee
J
Jessica • couple • ch
10
Super endroit reposant un peu loin de la frénésie de la ville
Pros:

Les chambres et le petit déjeuner

Cons:

La piscine et la salle de sports étaient en maintenance… dommage

2026-07-13 • via Nuitee
S
Swee Kwan • solo_traveller • my
10
Pros:

酒店很新 整栋是白色的，让人觉得很舒服很高贵。酒店停车场大，就箄很晚才回到洒店也不怕没有车位。所有员工都很有礼貌笑容可掬。值得推荐

Cons:

没有

2026-07-10 • via Nuitee
M
Monika • extended_group • pl
9
2026-07-10 • via Nuitee
-
- • couple • my
8
Pros:

Breakfast

Cons:

Now pool is under renovation

2026-07-09 • via Nuitee
Z
zaini • solo_traveller • my
10
2026-07-02 • via Nuitee
M
Mohd Hazizi • family_with_children • my
7
Pros:

Bilik yg bersih dan cantik

2026-06-28 • via Nuitee
G
Gonzales • solo_traveller • my
9
2026-06-28 • via Nuitee
D
Doreen • couple • my
8
all good no critical complaints - stay up to the amount you paid
Pros:

the room was nice but we found cockroach the day we want to check out

Cons:

cockroach - staff at night not so friendly - am checking in at 11pm

2026-06-26 • via Nuitee
S
Siti • solo_traveller • my
7
2026-06-12 • via Nuitee
M
mohd sadapi • couple • my
8
2026-06-06 • via Nuitee
V
Vun Yin • solo_traveller • my
8
Pool area was still on renovation
Pros:

Clean and comfortable. Meals at Tangerine was good.

Cons:

Room was ready only at 4pm and didnt compensate us with late check out.

2026-06-03 • via Nuitee
S
Simok • couple • my
5
Clean. Nice small hotel.
Cons:

Swimming pool currently undergoing renovation. However the receptionist offered us to use nearby hotel swimming pool.

2026-05-28 • via Nuitee