The Glengate Hotel & Suites

Hotels
7.4 (5289 reviews)
5534 Stanley Avenue , Niagara Falls , ca
+1 905-357-1333

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Reasonable price
Cons:
Cleanliness issues
Dated facilities
Food quality inconsistent

Categories

Cleanliness
6.43
Multiple comments indicate issues with cleanliness; towels were not clean, and rooms were reported as dirty.
Service
8.4
The service received positive feedback; guests appreciated the staff's responsiveness and customer service.
Location
8.44
Conveniently located near attractions, praised in several reviews.
Room Quality
6.39
Mixed reviews about room quality; mentions of dated decor and old facilities.
Amenities
7.42
Some amenities like free parking and breakfast were noted positively, but issues with outdated facilities mentioned.
Value for Money
7.88
Guests noted reasonable prices for the services and amenities provided.
Food and Beverage
6.93
Breakfast received mixed reviews; good variety but some items not fresh.
Overall Experience
7.3
Guests had a generally positive stay but noted several issues that detracted from the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:38

Property Description

Luxurious Accommodations
Indulge in our non-smoking guest rooms with satellite TV for your entertainment needs.

Prime Location
Explore the famous Fallsview Casino within a short walk and discover the stunning Horseshoe and American Falls just 1.5 km away.

Convenience at Your Fingertips
Enjoy free WiFi throughout the hotel and easy access to the vibrant attractions of Clifton Hill.

Book now for an unforgettable stay at The Glengate Hotel & Suites!

Important information:

Upon check-in photo identification and credit card are required.

All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAG

Location

Guest Reviews

7.4
Based on 5289 reviews
Cleanliness: 6.43
Service: 8.4
Location: 8.44
Room Quality: 6.39
Amenities: 7.42
Value for Money: 7.88
Food and Beverage: 6.93
Overall Experience: 7.3
S
Sarra • family_with_children • ca
6
2026-08-15 • via Nuitee
S
said • solo_traveller • ca
4
2026-08-15 • via Nuitee
L
Lúcia Fernanda • solo_traveller • br
7
Só não foi péssima porque fui bem recebida pelo funcionário da recepção!
Pros:

O que gostei na acomodação foi a gentileza com a qual fui recebida no momento do check-in pelo funcionário que estava na recepção! Ele foi muito educado e gentil!

Cons:

Infelizmente, só depois que entrei no quarto, tomei banho, desfiz minha mala e fui deitar, que percebi um cheiro forte de urina na cama. Muito provavelmente algum hóspede anteriormente fez xixi no colchão. Não pedi pra mudar de quarto porque estava exausta! Mas foi bem desagradável dormir numa cama que exalava cheiro de urina!

2026-08-15 • via Nuitee
Y
yuxing • solo_traveller • us
7
2026-08-15 • via Nuitee
M
mejja • family_with_children • ca
10
2026-08-15 • via Nuitee
O
ODII • couple • ng
10
It’s worth staying again.
Pros:

Clean and close to the falls.

Cons:

Nothing .

2026-08-15 • via Nuitee
P
Pierre • solo_traveller • ca
7
2026-08-14 • via Nuitee
V
Valdes • solo_traveller • ca
7
Pros:

The hotel staff are professional and polite
The breakfast was great

Cons:

The room carpet was not clean, smells bad.

2026-08-14 • via Nuitee
C
Charles • solo_traveller • ca
10
Niagara
Pros:

L'accueil était très chaleureux avec un personnelles très souriante rien à dire je le suggère à toute personne

Cons:

Rien

2026-08-14 • via Nuitee
I
Ivan • family_with_children • ca
5
Breakfast was terrible. No hot food. Shouldn’t be offered as Breakfast included. As a result we didn’t use it as it was
Pros:

Only the room

Cons:

Smell of old carpets and building. Cheap unpleasant smell of freshener in corridor and room.

2026-08-14 • via Nuitee
N
Noémie Martin-Chouinard • couple • mx
5
Pros:

Emplacement assez central. À 20 minutes de la promenades des chutes
Stationnement et petit déjeuner inclus.

Cons:

Je cherchais un hébergement abordable, sans frais supplémentaires pour le stationnement et le déjeuner. Comme nous sommes en pleine saison touristique, les prix sont très élevés, alors nos attentes pour cet hôtel étaient modestes. Malheureusement, l’expérience a été encore moins bonne que prévu.

Les fenêtres ne s’ouvrent pas, ce qui laisse une odeur d’humidité persistante dans la chambre. Les lits sont également peu confortables. Pour ma part, je ne retournerai pas à cet endroit.

Cela dit, si vous cherchez simplement un hôtel économique, avec stationnement et petit déjeuner inclus, cet établissement pourrait tout de même convenir.

2026-08-14 • via Nuitee
H
HAMDI • solo_traveller • tn
3
2026-08-13 • via Nuitee
Y
Yuliia • solo_traveller • ca
10
2026-08-13 • via Nuitee
B
Bouffard • couple • ca
5
Pros:

Se qui est du déjeuner nous avons pas bénéficier, sa nous le disait pas mais se qui était de la propreté de la chambre tapis sale et tâché et plancher de la chambre de bain collant coulisse aussi dans chambre de bain et support à serviette à moitié arraché, même le fauteuil dans chambre était taché et se qui est du parking sa laisse à désiré et le personnel ne parle pas français. Et la dernière nuit le client au dessus de nuit piochais du pieds les chutes et se qui entour la place

Cons:

Propreté, parking et sa serait bien pour un hôtel pourrait parlez un peut français

2026-08-13 • via Nuitee
V
Vera • solo_traveller • ca
1
Gave my room away!
Pros:

I booked a room with a walk-in shower because of my handicap disability and she phoned me the next day and said that I didn't have the room anymore... she had given it to someone else!

Cons:

I booked a room with a walk-in shower because of my handicap disability and she phoned me the next day and said that I didn't have the room anymore... she had given it to someone else!
CALL ME ON THE DAY I WAS COMING TO THE HOTEL WITHIN AN HOUR OR TWO AND NOW I HAVE TO GO SEARCHING FOR ANOTHER HOTEL... That's not how you run a hotel business!!!

2026-08-13 • via Nuitee
M
Mahdi • family_with_children • ca
8
Great place to stay with great accomodation
Pros:

The breakfast was excellent. There was plenty of options and the quality was amazing. The room cimpensation was very good.

Cons:

The Iron was unused since long time ago. The third floor neighbor and the next door neighbor were making noise.

2026-08-13 • via Nuitee
A
Alessia • couple • it
8
2026-08-13 • via Nuitee
L
LorenzRo • solo_traveller • it
8
Soggiorno economico alle niagara falls
Pros:

Stanza spaziosa, colazione dolce e abbondante. Cambio asciugamani quotidiano e staff molto gentile e disponibile. Parcheggio ampio in loco. A 20 minuti dalle cascate. Staff gentile e disponibile. Ottima scelta se non si vuole spendere molto.

Cons:

Purtroppo è un po isolato dalle cascate, 20 minuti a piedi ma in strade deserte e il rientro serale non è piacevole. Purtroppo c è la moquette come in tutto il canada. Atm e macchina acqua non andava (ma ci hanno offerto acqua). Andrebbe migliorata la pulizia degli asciugamani e il controllo prima di darlo ai clienti.

2026-08-13 • via Nuitee
A
AKOUA BENOIT • couple • ci
8
bonne
Pros:

la chambre

Cons:

le pétit déjeuner car maque de salade de cruidité

2026-08-13 • via Nuitee
S
Shakri • couple • ca
10
Keep up the good work
Pros:

Nice

Cons:

Everything

2026-08-13 • via Nuitee