The Glengate Hotel & Suites

Hotels
7.4 (5136 reviews)
5534 Stanley Avenue , Niagara Falls , ca

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Reasonable price
Cons:
Cleanliness issues
Dated facilities
Food quality inconsistent

Categories

Cleanliness
6.43
Multiple comments indicate issues with cleanliness; towels were not clean, and rooms were reported as dirty.
Service
8.4
The service received positive feedback; guests appreciated the staff's responsiveness and customer service.
Location
8.44
Conveniently located near attractions, praised in several reviews.
Room Quality
6.39
Mixed reviews about room quality; mentions of dated decor and old facilities.
Amenities
7.42
Some amenities like free parking and breakfast were noted positively, but issues with outdated facilities mentioned.
Value for Money
7.88
Guests noted reasonable prices for the services and amenities provided.
Food and Beverage
6.93
Breakfast received mixed reviews; good variety but some items not fresh.
Overall Experience
7.3
Guests had a generally positive stay but noted several issues that detracted from the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:38

Property Description

Luxurious Accommodations
Indulge in our non-smoking guest rooms with satellite TV for your entertainment needs.

Prime Location
Explore the famous Fallsview Casino within a short walk and discover the stunning Horseshoe and American Falls just 1.5 km away.

Convenience at Your Fingertips
Enjoy free WiFi throughout the hotel and easy access to the vibrant attractions of Clifton Hill.

Book now for an unforgettable stay at The Glengate Hotel & Suites!

Important information:

Upon check-in photo identification and credit card are required.

All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for CAD 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 5136 reviews
Cleanliness: 6.43
Service: 8.4
Location: 8.44
Room Quality: 6.39
Amenities: 7.42
Value for Money: 7.88
Food and Beverage: 6.93
Overall Experience: 7.3
B
Bahar • couple • us
4
Pros:

Location and staffing

Cons:

Cleanlines

2026-07-25 • via Nuitee
S
Sarrah • solo_traveller • ca
6
2026-07-25 • via Nuitee
A
amirouche • family_with_children • ca
9
2026-07-25 • via Nuitee
H
Hunter • couple • us
6
Ideal for very short stay
Pros:

I liked the proximity to the Falls and local stores.

Cons:

I found the parking situation to be unexpected and stress-inducing. You must fight for a spot between Mosque patrons next door and other hotel guests. This wasn’t brought to my attention beforehand and would definitely alter my chances of staying here again. Also the water kettle in the room had mold growth in it. The bedsheets weren’t the cleanest but again you get what you pay for.

2026-07-25 • via Nuitee
K
Karolina • family_with_children • pl
10
Fantastyczny hotel, blisko Niagary, super pyszne śniadanie, polecam!
Pros:

Bardzo wygodne łóżka, czystość, bardzo dobre śniadania, lokalizacja, darmowy parking.

2026-07-25 • via Nuitee
S
Shannon • couple • ca
10
Pros:

The front staff were very welcoming and overall the hotel was very clean. When we arrived on our floor from taking the elevator it smelled fresh. Our room was clean and comfortable. Would recommend !!

Cons:

They offer free parking but if you’re out exploring late and come back parking can be hard to get.

2026-07-25 • via Nuitee
J
Jens • couple • de
4
2026-07-24 • via Nuitee
L
Ludmila • solo_traveller • ca
7
Pros:

C'est correct pour le prix/qualité.

Cons:

Il y avait des fourmis dans notre chambre.

2026-07-24 • via Nuitee
M
Marie • solo_traveller • ca
1
Très mauvais
Pros:

Mauvaise expérience j’ai pas aimé le rez de chaussée l’odeur bizarre puis ma voiture est bloquée dans le stationnement à cause de la prière à la mosquée les gens stationnent derrière ma voiture le réceptionniste m’a dit d’aller voir à la mosquée pour demander aux gens de venir sortir leurs voitures ce sont leurs djob à faire pas moi

Cons:

J’ai rien aimé

2026-07-23 • via Nuitee
E
Emil • family_with_children • us
7
2026-07-23 • via Nuitee
R
Rocco • couple • it
7
Cons:

Colazione minimal .

2026-07-23 • via Nuitee
F
Fernandez • family_with_children • ca
10
Excellent
Pros:

All the perfect. We loves our stay. The rooms are clean and smells good. The staff are nice and smiling always. And the breakfast was excellent.

Cons:

Nothing

2026-07-23 • via Nuitee
R
Romans • solo_traveller • lv
6
Нет возможности проветрить номер
Pros:

Хороший завтрак, но богатого шведского стола ждать не стоит. Мягкая, удобная кровать.

Cons:

Неприятный запах в номере, который не проветрить, так как окна не открываются. В ванной комнате много чужих черных волос.

2026-07-23 • via Nuitee
V
Valerie • solo_traveller • us
7
Does the job
Pros:

Plenty of light in the room. Plugs for devices & charging.
Helpful, kind, friendly, patient and then you can go staff
Comfortable bed with pillow choices
Spacious room
On 3rd floor your room has an outside patio, but just a chair there. No decent view, but access to fresh air.
Breakfast was included.
Coffee/tea and refrig available in the room.
Wheelchair accessible front door

Cons:

Carpet may need a refresh.
Parking is available but limited.
Not within walking distance to restaurants.
Decent bfast options, but no hot eggs, meats, or potatoes.

2026-07-23 • via Nuitee
M
Melanie • couple • ca
1
2026-07-21 • via Nuitee
B
Babitha • couple • gb
8
Pros:

Good location

2026-07-21 • via Nuitee
M
Matt • couple • ca
4
Pros:

Included a breakfast and near the falls

Cons:

Property is run down. Stayed on the main floor and car lights and other lights were flashing in through the blinds late at night.

2026-07-21 • via Nuitee
J
Jessica • solo_traveller • us
8
Pros:

The staff were very friendly. The rooms were clean, quiet, and comfortable. A bit of a walk to Table rock, but very doable and safe.

2026-07-20 • via Nuitee
V
Veres • solo_traveller • ca
10
2026-07-19 • via Nuitee
A
Anna Vittoria • family_with_children • it
4
Pros:

La posizione dell'hotel è molto comoda se si arriva con il pullman GO. E comunque non dista molto dal centro delle attrazioni

Cons:

Nella stanza c'era un grande frastuono dovuto a cosa non saprei dire: forse l'impianto di condizionamento di qualche altre stanza. Inoltre è stato difficile usare la doccia perché non ho capito come si regolava la temperatura dell'acqua, non avevo mai visto quel tipo di miscelatore e ci ho impiegato un bel po' di tempo prima di capire come funzionasse

2026-07-19 • via Nuitee