The Glengate Hotel & Suites

Hotels
7.4 (5078 reviews)
5534 Stanley Avenue , Niagara Falls , ca

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Reasonable price
Cons:
Cleanliness issues
Dated facilities
Food quality inconsistent

Categories

Cleanliness
6.43
Multiple comments indicate issues with cleanliness; towels were not clean, and rooms were reported as dirty.
Service
8.4
The service received positive feedback; guests appreciated the staff's responsiveness and customer service.
Location
8.44
Conveniently located near attractions, praised in several reviews.
Room Quality
6.39
Mixed reviews about room quality; mentions of dated decor and old facilities.
Amenities
7.42
Some amenities like free parking and breakfast were noted positively, but issues with outdated facilities mentioned.
Value for Money
7.88
Guests noted reasonable prices for the services and amenities provided.
Food and Beverage
6.93
Breakfast received mixed reviews; good variety but some items not fresh.
Overall Experience
7.3
Guests had a generally positive stay but noted several issues that detracted from the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:38

Property Description

Luxurious Accommodations
Indulge in our non-smoking guest rooms with satellite TV for your entertainment needs.

Prime Location
Explore the famous Fallsview Casino within a short walk and discover the stunning Horseshoe and American Falls just 1.5 km away.

Convenience at Your Fingertips
Enjoy free WiFi throughout the hotel and easy access to the vibrant attractions of Clifton Hill.

Book now for an unforgettable stay at The Glengate Hotel & Suites!

Important information:

Upon check-in photo identification and credit card are required.

All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for CAD 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 5078 reviews
Cleanliness: 6.43
Service: 8.4
Location: 8.44
Room Quality: 6.39
Amenities: 7.42
Value for Money: 7.88
Food and Beverage: 6.93
Overall Experience: 7.3
L
Laura • solo_traveller • ca
8
Pros:

Staff were quick to address my issue (bathroom door was locked)

Cons:

TV is a bit small and my balcony faced a brick wall

2026-07-04 • via Nuitee
K
Kate • family_with_children • ca
7
2026-07-04 • via Nuitee
T
Tommy • solo_traveller • us
10
2026-07-03 • via Nuitee
T
Torini • family_with_children • us
5
Cons:

Rooms smells reception takes long to answer phone they cut off the water without letting us know my entire family of 5 didn’t get to shower

2026-07-03 • via Nuitee
A
AFLAH • family_with_children • ca
3
2026-07-03 • via Nuitee
A
Adam • solo_traveller • ca
7
2026-07-03 • via Nuitee
H
Huma • couple • ca
8
2026-07-03 • via Nuitee
C
Claudiu • couple • ca
5
Pros:

Clean and nice people

Cons:

Air conditioner doesn’t work
I let the personal know about the problem and they don’t fixed
When outside is 36 Celsius degrees you can’t sleep inside

2026-07-03 • via Nuitee
A
angie paola • couple • co
5
2026-07-03 • via Nuitee
S
Simran • couple • ca
7
2026-07-02 • via Nuitee
K
Kim • couple • ca
9
Pros:

Breakfast and free parking

Cons:

Carpet

2026-07-02 • via Nuitee
A
Ahmed • family_with_children • ca
10
Pros:

Cleanliness

2026-07-02 • via Nuitee
R
Renal • solo_traveller • ca
10
Staff very friendly and nice
Pros:

Very clean

Cons:

NA

2026-07-02 • via Nuitee
S
SKUMAR1963 • family_with_children • ae
7
2026-07-02 • via Nuitee
W
Waqar • family_with_children • gb
10
2026-07-02 • via Nuitee
H
Hart • solo_traveller • nl
7
2026-07-01 • via Nuitee
E
Edna • couple • pr
8
Pros:

Relación precio, servicio y accesibilidad.

2026-07-01 • via Nuitee
J
Joanna • couple • pl
10
Świetna miejscówka na wodospady
Pros:

Wszystko - przytulność, czystość, zapach. Duży pokój z Balkonem. W pokoju czajnik, kawa, herbata. Porządny zapas szamponu, odżywki, mydła i balsamu. Śniadanie na słodko - gofry, tosty, serek Philadelphia, dżem, miód. Sok, kawa i herbata. Parking. 1,5 km na pieszo do wodospadów. Nie trzeba się martwić gdzie podjechać, ile zapłacić. Doskonała, kompetentna i sympatyczna obsługa.

2026-07-01 • via Nuitee
S
Sarah • solo_traveller • ca
9
2026-07-01 • via Nuitee
L
Lindner • couple • ca
9
A very good hotel, but ruined by smoking on the balconies.
Pros:

The inside was clean and fresh smelling however, the balconies left a lot to be desired. I specifically ordered a balcony suite so my husband and I could sit outside and have a nightcap however the smell of cigarette smoke because apparently that’s where you’re allowed to smoke was unbearable. We weren’t able to use the balcony. The continental breakfast was just fine overall I gave the hotel a 4 1/2.

Cons:

Smoking on the balconies

2026-07-01 • via Nuitee