Mzima Beach

Hotels
•
Travelbook Group
9.2 (5 reviews)
Diani Beach, Diani Beach, Kwale County , Diani Beach , KE
254-703773499

listing image 1
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Facilities

Full-service spa
Boat tours nearby
Fitness facilities
Health or beauty spa nearby
Arcade/game room
Books
Free WiFi
Terrace
Garden
Sauna
See all facilities

Review Highlights

Cons:
Misleading photos
Poor conditions
Non-functional amenities
High price

Categories

Cleanliness
5
Guests had mixed reviews on cleanliness, with some mentioning poor conditions and lack of maintenance.
Service
5.5
Service received varied feedback, with guests reporting issues like wifi outage, water shortage, and non-working AC.
Location
7.5
The hotel's location was generally praised for being close to key landmarks and public transport.
Room Quality
4
Guests expressed dissatisfaction with the room quality due to poor conditions, broken windows, and non-functional AC.
Amenities
5
Amenities were not up to standard, with reports of wifi outage, water shortage, and lack of maintenance.
Value for Money
4
Guests felt that the high price did not justify the poor conditions and lack of basic services.
Food and Beverage
5
No specific feedback on food and beverage provided in this review.
Overall Experience
3.5
Most guests had a negative overall experience, feeling misled and dissatisfied with the value for money.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-25 09:56

Property Description

Relaxation and Recreation
Enjoy massages, body treatments, and facials at the full-service spa. Dip into one of 3 outdoor swimming pools, then head to the private beach.

Convenience and Entertainment
Stay connected with complimentary wired and wireless internet access. Take advantage of concierge services, an arcade/game room, and Smart televisions.

Comfort and Luxury
Feel at home in individually furnished guestrooms with private patios. Amenities include designer toiletries, refrigerators, and complimentary wired internet.

Important information:

  • 24-hour pool access
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property is professionally cleaned.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: UKA

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • Health & Safety

    Property uses a professional cleaning service

See all policies

Location

Guest Reviews

9.2
Based on 5 reviews
Cleanliness: 5
Service: 5.5
Location: 7.5
Room Quality: 4
Amenities: 5
Value for Money: 4
Food and Beverage: 5
Overall Experience: 3.5
J
john • friends
4
Pros:

I feel I was misled by the photos. We were in a different building than what I thought from the main photos. The building is in need of repairs. We experienced, wifi outage - including a message when we tried to connect that the account was suspended for non payment. We were without water for an afternoon, the ac in the bedroom was not working. I have photos I can share showing the poor condition, including one of windows with boards over them presumably because the glass was broken. Paying over $300 a night I would have expected much more. I feel like I was ripped off.

2025-02-27 • via Nuitee
A
Abdirisak
10
Pros:

Excellent service by the staff, very quite and lovely place

2023-08-18 • via Nuitee
A
Ashley • family_with_children
10
Pros:

Very attentive staff

2023-08-15 • via Nuitee
D
dwight
10
Pros:

A quiet retreat on a beautiful beach. My room was self catered, and I enjoyed traveling into town by taxi or tuk tuk for shopping. Next door on the beach is a classic surfer bar and restaurant.

2023-03-21 • via Nuitee
A
Atalay • family
10
Pros:

Great stay. We very much enjoyed it. Staff were very helpful, especially Charles at the reception. Recommended.

2023-01-01 • via Nuitee