Martin's Relais

Hotels
•
Martins
8.6 (3332 reviews)
Genthof 4 , Bruges , be

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Acceptable breakfast
Cons:
Poor room quality
High price for value received
Lack of amenities

Categories

Cleanliness
7.71
Room was in desperate need of renovation and recycling was not collected during the stay.
Service
9.67
Staff were very helpful; however, one abrupt receptionist affected the overall sentiment.
Location
10
Very close to the center and situated away from the crowds.
Room Quality
6.67
Major faults in the room, such as heating and shower issues.
Amenities
8.69
The hotel does not have a restaurant, which is unusual for a hotel of this type.
Value for Money
7.66
Not worth the £983 cost for the quality of the room and service received.
Food and Beverage
9.71
Breakfast was acceptable, though pricey compared to nearby options.
Overall Experience
8.7
Specific complaints about room quality and absence of service response overshadowed enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-17 23:27

Property Description

Historic Charm and Modern Comfort
Martin's Relais offers a unique stay in 17th-century canal houses, blending original features with modern amenities. Each room boasts antique furniture, free WiFi, and luxurious toiletries, ensuring a comfortable and memorable experience.

Relaxing Garden and Elegant Lounges
Guests can unwind in the tranquil rose garden or enjoy the cozy lounges, perfect for socializing or enjoying a quiet moment. The hotel's peaceful ambiance provides a welcome retreat after exploring the nearby Market Square and Belfry.

Local Delights and Scenic Views
Indulge in local Belgian beers at the bar or savor a breakfast buffet with cava in the grand breakfast room. With a picturesque canal setting and proximity to cultural attractions like the Groeninge Museum, Martin's Relais offers a charming retreat in the heart of Bruges.

To experience the perfect blend of history and luxury at Martin's Relais, book your stay now for an unforgettable getaway.

Important information:

Availability of a baby crib and/or extra bed is always upon request and has to be confirmed by the hotel. . Guests should contact the hotel.

Supplements are not calculated in the Total Rate but to be paid during the Stay.

When booking more than 6 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 2 years old and over stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 25 per day.

Location

Guest Reviews

8.6
Based on 3332 reviews
Cleanliness: 7.71
Service: 9.67
Location: 10
Room Quality: 6.67
Amenities: 8.69
Value for Money: 7.66
Food and Beverage: 9.71
Overall Experience: 8.7
A
Alain • couple • it
3
Peccato speravo di fare una notte meravigliosa a Bruges!
Pros:

Il bel palazzo d’epoca location carina

Cons:

Climatizzazione non funzionante. Siamo morti di caldo visti i 30 gradi esterni e camera che affacciava al sole. Pessimo. Per scusarci ci hanno proposto un caffè! Avremmo accettato quantomeno una prima colazione completa o un rimborso visto la notte da sauna. Davvero inadeguato. Non è un albergo 4 stelle pensate piuttosto ad un bel B&B in stile antico molto carino per non rimanere delusi.Personale inesistente,servizi inesistenti. Per 280 Euro a notte non ci sono né macchina del caffè in camera, né ciabattine o accappatoio, teli doccia minuscoli, nessuna presa libera lato comodino.
Due volte ho telefonato alla reception e non mi ha risposto nessuno in quanto vi è una sola persona in albergo che talvolta si sposta e lascia la reception inattesa.

2026-05-29 • via Nuitee
A
Anjani • couple • lu
8
We had a wonderful stay and would be back again.
Pros:

Very good location

Cons:

Given that we had opted for canal view, we were not expecting the windows to be so small from our room 😅 not a major issue but we were disappointed when seeing the small windows 😅

2026-05-29 • via Nuitee
E
Eric • extended_group • de
9
2026-05-28 • via Nuitee
J
Janet • couple • gb
9
Lovely hotel with character within 5 mins walking distance of the central square..
Pros:

Lovely hotel and room - had a suite looking on to the canal with separate lounge area. All super comfortable.
By Jan van Eyck square - 5 mins away on foot from the more hectic central square. A couple of bars and cafes right outside with excellent options for a drink or breakfast if not having it at the hotel.
Right by the no 2 bus stop to the station which was about 15 mins away.
When we return to Bruges definitely where we will
stay.

2026-05-27 • via Nuitee
E
Esra • family_with_children • tr
8
Pros:

Her yere yürüme mesafesinde, şirin ve nostaljik bir otel. 2 günlük konaklamamızda, temizlik istemememize rağmen oda kapısına bir poşet içerisinde temiz havlular, su, çay vb. ve banyo malzemelerini koydular. Çok ince bir düşünceydi. Resepsiyon çalışanı çok ilgiliydi, sorularımızı güler yüzle cevapladı. Yatak geniş ve çok rahattı.

Cons:

Odaya giriş otelin dış tarafındaydı ve çok dar bir merdivenle çıkılıyordu. Odanın yer döşemesi ahşap olduğundan yürürken çok gıcırtı çıkıyordu.

2026-05-27 • via Nuitee
T
Thomas • couple • de
8
2026-05-25 • via Nuitee
S
sundus • family_with_children • nl
10
2026-05-25 • via Nuitee
S
Susan • couple • us
8
Very happy with it.
Pros:

Nice buffet breakfast. Very nice view of canal. Lovely "library" bedroom. Very close to center of Bruges.

Cons:

One front desk fellow was awful to everyone. All other staff so kind and generous with time and advice and service.

2026-05-25 • via Nuitee
S
Sylvain • solo_traveller • fr
8
Pros:

Situation parfaite pour un séjour à Bruges. Le personnel, tres agréable et à l'écoute. Le fait que l'hôtel dispose de places de parking, ce qui est très pratique (le stationnement est tres compliqué dans hypercentre). Le petit déjeuner.

Cons:

Le chariot du service de chambre à demeure devant notre porte. L'état général de la salle de bain... propre, mais avec des équipements vétustes et une finition que nous avons trouvé en décalage avec le standing de l'établissement.

2026-05-22 • via Nuitee
T
TAYLAN • solo_traveller • tr
10
Pros:

Konumu, kanal manzarası, f/p oranı.

2026-05-21 • via Nuitee
S
Stephan • couple • be
9
Wij hebben enorm van de kamer genoten, super vriendelijk personeel.
Pros:

Zeer vriendelijk personeel, locatie is top, parking niet ver van hotel. Zeer proper, kamer was top.

Cons:

Enkel in de badkamer geen 230v stopcontact aanwezig, je moet voorzien zijn van een adaptor om bijv een haardroger te kunnen gebruiken, maar dat is maar een detail.

2026-05-19 • via Nuitee
A
Alessandra • solo_traveller • it
7
2026-05-19 • via Nuitee
L
Luis • extended_group • do
10
2026-05-19 • via Nuitee
E
Etienne • solo_traveller • fr
10
2026-05-18 • via Nuitee
A
Amanda • couple • es
8
Fourth stay, standards still very high, but rather dissapointed with a suite we paid 2,256 euros for 7 nights.
Pros:

Love the atmosphere, and location. The staff are so helpful. Restaurants, museums and the shops are all walking distance and the choice is both broad and varied.

Cons:

My only comment was that the
Pictures of the suite I booked were not as accurate as they could have been, and our room did not have comfortable seating for relaxing after a busy day. However I must say I did mention this when we arrived and the reception staff did respond, and have now removed the misleading lounge photograph.

2026-05-18 • via Nuitee
L
LOPEZ ALONSO • couple • es
8
Estuvo bien
Pros:

El desayuno excelente, la habitación un poco pequeña y el baño también

Cons:

El baño más moderno y más amplio, con más espacio de almacenaje

2026-05-18 • via Nuitee
P
PERRON d'ARC • solo_traveller • fr
10
Pros:

L'accueil réception, l'accueil pour le petit déjeuner, le calme et la sérénité des lieux.

Cons:

Rien à dire ou alors un petit meuble dans la salle de bain pour déposer ses vêtements.

2026-05-17 • via Nuitee
E
Elyes • family_with_children • fr
10
Très bien placé
Pros:

Très bien
Ras

Cons:

Chambre un peu petite
C tou

2026-05-17 • via Nuitee
J
Jane • extended_group • gb
9
2026-05-16 • via Nuitee
H
Heinz Peter • solo_traveller • de
4
Für eine Nacht, besser als auf einer Parkbank
Pros:

Die Lage und das Ambiente des Hotels

Cons:

Mein Zimmer war sehr klein, spartanisch eingerichtet und dem Preis nicht angemessen

2026-05-15 • via Nuitee