Canopy by Hilton Zagreb City Centre

Hotels
•
Canopy by Hilton
8.8 (3100 reviews)
Ulica kneza Branimira 29 , Zagreb , hr

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Modern design
Cons:
Dusty carpets
Inconsistent food quality
Parking costs

Categories

Cleanliness
8.78
Overall sentiment was positive regarding cleanliness, though some mentioned issues like dusty carpets.
Service
9.25
Staff were consistently described as friendly and helpful across multiple reviews.
Location
9.29
Multiple reviews highlighted the great location, making it convenient for guests.
Room Quality
8.74
Rooms were noted as spacious and well-equipped, despite some noise issues.
Amenities
8.77
Amenities such as a 24-hour reception and filtered water dispensers were appreciated.
Value for Money
8.73
Value was generally considered good, although some comments regarding food quality were noted.
Food and Beverage
7.78
Breakfast and food quality at the hotel did not meet the expectations for a Hilton property.
Overall Experience
9.05
Overall satisfaction was high, with guests noting great experiences despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 08:07

Property Description

Industrial Chic Design

Experience the unique blend of modern luxury and industrial charm at Canopy By Hilton Zagreb City Centre. Inspired by Zagreb's industrial past, our hotel offers a stylish and contemporary ambiance that is sure to impress.

Convenient Amenities

Enjoy the convenience of a fitness center, free WiFi, and well-equipped rooms featuring minibars, flat-screen TVs, and coffee machines. Relax in the comfort of your room with amenities like a work desk, chair, and luxurious bath products in the private bathroom.

Culinary Delights

Indulge in delicious Croatian cuisine at our on-site restaurant, ReUnion, or start your day with a buffet breakfast. Unwind after a day of exploring at the lounge bar with a refreshing drink in hand.

Book your stay at Canopy By Hilton Zagreb City Centre for a memorable and luxurious experience in the heart of Zagreb.

Important information:

Please note the photos are used for illustrative purposes only.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZAG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    Adults stay for € 13 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 30 per day.

Location

Guest Reviews

8.8
Based on 3100 reviews
Cleanliness: 8.78
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 7.78
Overall Experience: 9.05
I
Ishalini • extended_group • ch
7
2026-04-10 • via Nuitee
A
Ana maria • solo_traveller • es
10
2026-04-10 • via Nuitee
A
Ashish kumar • family_with_children • de
8
2026-04-09 • via Nuitee
N
Nikolaus • family_with_children • de
8
2026-04-08 • via Nuitee
M
Moritz • couple • ch
8
2026-04-08 • via Nuitee
M
Meirbek • family_with_children • gb
10
Great hotel!
Pros:

Lovely place! Rooms are very clean and spacious, everything is modern! Lobby is super vibing, amazing atmosphere. Food at the restaurant is amazing!

2026-04-07 • via Nuitee
Šimun • family_with_children • hr
10
2026-04-07 • via Nuitee
F
Fabijan • solo_traveller • hr
10
2026-04-06 • via Nuitee
B
BidariBilbao • couple • es
9
Pros:

Moderno ...zona tranquila cerca del centro

Cons:

Habitación sin poder abrirse la ventana

2026-04-05 • via Nuitee
E
Elena • family_with_children • bg
8
2026-04-05 • via Nuitee
D
Dudic • solo_traveller • ba
10
2026-04-05 • via Nuitee
M
Mujo • family_with_children • ae
1
Never go to this place. I am going to write to Hilton to remove the Hilton part from the name.
Pros:

This experience was truly disappointing. There was no assistance available to help with luggage upon arrival. In the room, basic toiletries were not provided and had to be requested separately. Additionally, no bottled water was available.

Instead, the hotel provides empty bottles and expects guests to go to different floors (such as the 2nd or 4th floor) to refill them with what they refer to as filtered water. When I requested bottled water—especially for my baby, to prepare milk—I was told that bottled water is not available due to their efforts to reduce plastic consumption. However, bottled water is still available for purchase, yes it was not plastic, but you have to pay for it.

This approach appears to be less about environmental responsibility and more about cutting costs on essential guest amenities such as water and toiletries. Frankly, this level of service is more consistent with a hostel policy rather than what one would expect from a hotel with the name Hilton. A guest should not have to go from floor to floor just to access necessities. It is disappointing to see a property operating at this level while carrying a name associated with Hilton. The standards simply do not align with the expectations that come with such a brand.

I expect the management will respond with a standard apology and assurances of future improvement, but this does not address the current issue. Guests should not be inconvenienced in this way, especially when it comes to basic necessities. If you want to cut costs, provide guests with a vacuum cleaner and let them clean the room for you. Also, you can ask everyone to bring their own pillows, blankets, and bed sheets, which would even reduce your cost even more. Stop being cheap, the money for bottled water and toiletries is coming from our payment, it is not your money!!!!!

I would not recommend this place to anyone. Just go to There are far better options available that provide proper service and respect for their guests.

Cons:

The front receptionist was trying to explain to me that she has been drinking tap water her whole life and that it is good in Zagreb. When I told her that I can't drink such water, she said: " I am sorry, but our guest drinks tap water." I was thinking maybe she doesn't know that I am also a guest of the hotel. I asked, "Does she know that I am the guest and that I do not drink tap water?" She was speechless. I know it is not her who decides, but she should stop telling people what to do. It is not her job responsibility.

2026-04-05 • via Nuitee
O
Olga • couple • de
8
Pros:

Personal war sehr freundlich

Cons:

Fenster konnte ich nicht öffnen, erste Kaffee ab 07:00.Ich stehe sehr früh auf,und wollte meine Kaffee um 06:00,was war nicht möglich.

2026-04-03 • via Nuitee
M
Monika • family_with_children • hr
9
2026-04-02 • via Nuitee
L
Lauren • family_with_children • us
9
Overall great
Pros:

Friendly, helpful staff! The breakfast is good, the facilities are good.

Cons:

The heating in the room didn’t seem to work properly, we set it to 19, but it just kept rising to 25. The staff was kind and unlocked the window so we could open it up, but it was 6 outside, so playing the open, close, vent game was not ideal.

2026-04-01 • via Nuitee
D
Dejana • family_with_children • ba
8
2026-03-28 • via Nuitee
S
Sheilah • family_with_children • us
9
Pros:

Super clean and the staff were so helpful and welcoming.

2026-03-28 • via Nuitee
S
Sandi • solo_traveller • hr
8
2026-03-27 • via Nuitee
K
Katarina • solo_traveller • rs
10
2026-03-27 • via Nuitee
I
Ivana • family_with_children • hr
10
2026-03-25 • via Nuitee