Hotel Santa Maria Novella

Hotels
Why The Best Group
9.4 (195 reviews)
Piazza Santa Maria Novella 1, Florence, FI, 50123 , Florence , IT

Pets allowed

Facilities

Free breakfast
Full-service spa
Fitness facilities
Express check-out
Fireplace in lobby
Comprehensive recycling policy
Health club
Free WiFi
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Great breakfast
Clean and spacious rooms
Cons:
Limited dining options on weekends
Rooftop patio underwhelming

Categories

Cleanliness
9.36
Overall sentiment was positive; many mentions of cleanliness and well-maintained property.
Service
9.83
Reviews highlighted the excellent and friendly service from the staff.
Location
9.87
Many positive comments about the convenient location for sightseeing and transport.
Room Quality
9.32
Rooms were described as great, spacious, and comfortable.
Amenities
8.85
Amenities were mostly well-regarded, with some minor complaints about the rooftop patio.
Value for Money
8.81
Perceived as affordable given the quality offered by the hotel.
Food and Beverage
9.36
The breakfast received high praise; however, there were some comments about limited dining options.
Overall Experience
9.83
Overall sentiment indicates a very positive experience and a strong likelihood of return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:08

Property Description

Welcome to Hotel Santa Maria Novella, your sanctuary in the heart of Florence, where history and luxury meet.

Indulge in Ultimate Relaxation
Unwind at our full-service spa, where expert therapists await to provide rejuvenating massages designed to melt your stress away.

Gourmet Dining Experiences
Savor delightful meals at our coffee shop or enjoy room service during limited hours. Start your day with a complimentary buffet breakfast served daily, ensuring you’re fueled for your Florentine adventures.

Modern Comforts
Our 71 elegantly appointed guestrooms feature minibars, LCD televisions, and designer toiletries for a touch of luxury. Enjoy complimentary wired and wireless internet, keeping you connected during your stay.

Immerse yourself in the charm of Florence. Reserve your stay at Hotel Santa Maria Novella today and experience unparalleled hospitality!

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLR

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

9.4
Based on 195 reviews
Cleanliness: 9.36
Service: 9.83
Location: 9.87
Room Quality: 9.32
Amenities: 8.85
Value for Money: 8.81
Food and Beverage: 9.36
Overall Experience: 9.83
D
David family
10
Pros:

Right by the SN train station. Great location. Staff was so accommodating to whatever we needed. I must stay!!

2025-10-09 via Nuitee
M
Mary friends
10
Pros:

Hint — be sure to go across the Square to Señor Vino‘s for wine and lovely salads, and main courses be sure to pick up an extra bottle of wine so you can go to the top deck at the hotel and enjoy the sunset

2025-10-08 via Nuitee
M
Mark
10
Pros:

This is a historic hotel with a very European feel. The room and bathroom are great. Personnel is wonderful. You can walk anywhere from this hotel; the location is just perfect.

2025-10-05 via Nuitee
C
christian
10
Pros:

I always.stay here. Its charming, well run and convenient

2025-10-02 via Nuitee
A
Andrea partner
10
Pros:

Very clean room and the staff made the stay what it was. Friendly and accommodating!

2025-09-30 via Nuitee
T
Tara friends
10
Pros:

Beautiful hotel, spacious rooms, friendly staff, fantastic location.

2025-09-30 via Nuitee
W
Wayne
10
Pros:

The hotel was very convenient for the train station.
Positioned very well for downtown shopping.
Breakfast was fantastic daily.
Staff was very pleasant.

2025-09-29 via Nuitee
J
John partner
10
Pros:

Wonderful authentic experience

2025-09-29 via Nuitee
K
KATHLEEN partner
10
Pros:

santa Maria Novella hotel was beautiful! The room was gorgeous with a stunning marble bathroom. Amenities and service were first rate. Buffet breakfast was ample! Loved it!

2025-09-24 via Nuitee
H
Haoqi family
10
Pros:

Will comeback again, love this hotel!

2025-09-23 via Nuitee
J
John partner
10
Pros:

Perfect location if travelling by train and very convenient to all of the sites.

2025-09-18 via Nuitee
S
Seth George partner
10
Pros:

The room was great, the service was excellent, the price was reasonable, the building was historic and the location was perfect. Plus the included breakfast was fabulous.

2025-09-17 via Nuitee
A
Andrew
6
Pros:

Restaurant closed on weekends so you have to drive to town for dinner. No one took bags up. Safe had no instructions and was difficult to use. Grounds are not well maintained. Large, up to date room.

2025-09-16 via Nuitee
S
Stephen partner
10
Pros:

Will stay again!

2025-09-16 via Nuitee
K
Kavitha family
8
Pros:

Nice property with comfortable bedrooms.
Staff can work on their hospitality a little bit more.

2025-09-14 via Nuitee
K
Karen family
10
Pros:

It was a great place to stay. Very convenient location for sight seeing and restaurants. The staff was very helpful!

2025-09-11 via Nuitee
J
Jane
10
What’s not to like
Pros:

My 26 year old son stayed here (not me) but his words “fancy”. He thought he was treated like a king. Staff were welcoming, location excellent & a great brekky

2025-09-04 via Nuitee
S
Sasha family
10
Pros:

This property was perfectly located close to the train station and main square but was also affordable and luxurious. The staff was accommodating and rooms were spacious and comfortable.

2025-09-04 via Nuitee
J
Jennifer family
10
Pros:

I loved this hotel! It was in a great location and very walkable to restaurants, etc. It was a beautiful hotel! Loved the decor! The staff was amazing and very friendly and helpful. The room was awesome and spacious! Very comfortable bed too! The breakfast was outstanding! I would definitely stay here again!

2025-09-03 via Nuitee
D
Dominador family
10
Pros:

Great location and amazing amenities along with great service. The only underwhelming thing was the rooftop patio. Was literally just a couple tables in the roof. But the view was nice.

2025-09-03 via Nuitee