INNSiDE by Meliá São Paulo Itaim

Hotels
Innside by Melia
8.8 (1348 reviews)
Rua Jesuíno Arruda, 806 , Sao Paulo , br

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Comfortable rooms
Cons:
Limited breakfast options
Maintenance issues in some rooms

Categories

Cleanliness
8.44
Some guests noted cleanliness issues with the bathroom and furnishings.
Service
9.41
Most feedback highlighted the courteous and helpful staff.
Location
9.45
Many reviews praised the hotel's convenient and safe location.
Room Quality
8.4
The room quality was complimented, although a few had maintenance issues.
Amenities
8.93
Standard quality for this hotel tier, with some guests mentioning improvements could be made.
Value for Money
8.89
Fairly regarded considering the location and services offered.
Food and Beverage
7.94
Some guests felt the breakfast options were limited and quality could be improved.
Overall Experience
8.91
General satisfaction with minor exceptions noted in feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:41

Property Description

Sophisticated and Safe Stay in São Paulo

Prime Location: Situated in a sophisticated and safe area, INNSIDE by Meliá São Paulo ITAIM is conveniently located near Brigadeiro Faria Lima Avenue, Ibirapuera Park, and Iguatemi Shopping Mall, making it ideal for both leisure and business travelers.

Comfortable Rooms: The well-appointed rooms at INNSIDE São Paulo Itaim offer climate-controlled air conditioning, free WiFi, and stocked minibars with complimentary refreshing items, ensuring a comfortable stay for guests.

Dining and Relaxation: Indulge in a delicious breakfast at The Bite Box Restaurant, with gluten-free and international options available, or unwind at the lobby bar. Guests can also enjoy city views and stay active at the hotel's gym on the top floor.

Experience luxury and convenience at INNSIDE by Meliá São Paulo ITAIM - Book your stay now for a memorable São Paulo getaway!

Important information:

All cots are subject to availability.

Please note that the credit card holder must be a guest and will be required to show a photo ID and the credit card used to book upon check-in.

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If the minor is accompanied by an adult other than his parents, it will be necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

When booking 9 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRU

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs BRL 40 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 1348 reviews
Cleanliness: 8.44
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 7.94
Overall Experience: 8.91
M
MARIA EMILIA couple br
10
2026-05-16 via Nuitee
M
Maria Celia solo_traveller it
7
Pros:

La localizzazione.

Cons:

Non aveva ducia igienica al bagno. Bagno con scappe d'acqua in box. Cibo del ristorante pessimo.

2026-05-16 via Nuitee
T
Tania solo_traveller br
8
Localização prática, sem luxo mas oferecendo a comodidade básica para uma estadia tranquila
Pros:

A localização é excelente. Cama confortável, ótima limpeza, espaço de quarto bom e silencioso, blackout eficiente, wifi rápido, disponibilidade de ferro e tábua de passar com funcionamento perfeito. Café da manhã bom. Pessoal gentil.

Cons:

A privada tem dificuldade em escoar o papel, falta pressão da água, Alguns pontos do quarto requerem melhor manutenção.

2026-05-15 via Nuitee
M
Marisa couple br
8
Estadia agradável
Pros:

Gostei do café da manhã, que é bastante variado. Hotel bem localizado, com muitos restaurantes e comercio ao redor. Quarto com um bom tamanho

Cons:

Como São Paulo estava com o clima ameno o ar condicionado, que não estava resfriando, acabou não sendo um problema e no segundo dia e no check out o elevador não estava aceitando ser chamado do andar, causando contra tempos.

2026-05-14 via Nuitee
B
Beatriz solo_traveller br
8
2026-05-13 via Nuitee
R
Raphael couple za
10
Pros:

Localização excelente. Também gostei que no café da manhã tem opções a la carte para pedir, que é pouco comum em hoteis dessa faixa de preço em sp.

2026-05-12 via Nuitee
N
NELIO couple br
8
Boa estadia
Pros:

Localização

Cons:

Limpeza e manutenção. Sofás do hall com rasgos e sinal de uso excessivo demandando substituição

2026-05-12 via Nuitee
R
Roberta solo_traveller br
10
Excelente custo benefício no Itaim.
Pros:

Quarto espaçoso, localização excelente perto de tudo e atendimento atencioso.

2026-05-11 via Nuitee
S
Salim kach solo_traveller in
7
Cons:

There was no water heater kettle in the room.On the first morning they gave me hot water in the early morning but after 30 minutes of my request and I had to go to the reception. During the day they told me they would arrange for a kettle but but failed and instead I was told they would send the flask with hot water to my room but nothing came..
On the second morning again I went down and after waiting for 30 minutes in the Cafetaria,I was given the flask but ask to pay on the spot by one lady called Patricia.How did they expect me to pay when I was in my nightsuit, but she wouldn't budge.
She was aggressive and rude and her posture was racist.
This incident really disturbed me and I was very upset the whole day.
This was unexpected in a hotel with a high rating!

2026-05-08 via Nuitee
C
Claudio couple br
8
Boa localização, boa infraestrutura, quartos precisam ser reformados
Pros:

Localização

Cons:

Interior dos andares e quartos precisam de reforma

2026-05-08 via Nuitee
P
Petra Cristina solo_traveller br
9
2026-05-07 via Nuitee
G
Guillermo solo_traveller co
8
Buena opción y buena ubicación
Pros:

El personal muy atento

2026-05-04 via Nuitee
P
Patrícia solo_traveller br
10
2026-05-02 via Nuitee
G
Gustavo solo_traveller br
8
Não vale o preço
Pros:

Room service

Cons:

Quarto muito claro

2026-05-01 via Nuitee
L
Leonora couple br
10
2026-04-30 via Nuitee
R
Rafaela solo_traveller br
9
Ótima escolha no Itaim Bibi
Pros:

A localização é excelente, as instalações são amplas, a limpeza foi impecável. O quarto tem secador e ferro de passar. Destaque que todos os dias os hóspedes tem de cortesia duas águas sem gás, uma água com gás e um suco de uva no frigobar do quarto. Achei muito legal e, só por isso, já me hospedaria novamente.

Cons:

Não tem nada que eu não tenha gostado, mas acho que o café da manhã poderia ser mais caprichado.

2026-04-30 via Nuitee
P
Paula solo_traveller br
10
Ótimo custo beneficio
2026-04-28 via Nuitee
J
Juliana_Andrade solo_traveller br
8
Pros:

Localização

2026-04-28 via Nuitee
M
Maria Alice couple fr
9
2026-04-28 via Nuitee
L
Luis family_with_children br
10
2026-04-27 via Nuitee