Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Tour desk
Massage services
Currency exchange
Board games/puzzles
See all facilities

Review Highlights

Pros:
Great service
Nice location
Comfortable rooms
Cons:
Issues with cleanliness
Limited breakfast options

Categories

Cleanliness
7.9
Some reviews indicate issues with cleanliness, specifically with daily housekeeping.
Service
9.9
Service was highlighted positively, with several reviews praising the staff's kindness and attentiveness.
Location
9.4
The location is frequently praised as great, close to the beach and convenient.
Room Quality
8.9
Rooms are described as nice and comfortable, though some mention a need for minor improvements.
Amenities
8.4
Amenities are adequate, with mentions of a lovely pool and garden, but some areas need improvement.
Value for Money
8.9
Many reviews indicate good value for the quality offered, although some amenities could be better.
Food and Beverage
8.4
Food quality is good but limited options for breakfast; generally acceptable.
Overall Experience
9.4
Overall, guests enjoyed their stay and had positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:08

Property Description

Direct Beach Access:
Experience the luxury of stepping directly onto the pristine Playa Norte Beach from Holbox by Xaloc. Enjoy the sun, sand, and sea right at your doorstep.

Charming Accommodations:
Indulge in the charm of traditional Mayan huts with thatched roofs, offering a unique stay experience. The bungalows feature cozy terraces with stunning ocean or garden views, creating a serene atmosphere for relaxation.

Leisure and Adventure:
Unwind by one of the two outdoor swimming pools or sip on refreshing drinks at the beach bar. Explore exciting activities like canoeing, bird watching, and snorkeling on the captivating Holbox Island.

Book now to immerse yourself in the beauty and tranquility of Holbox by Xaloc.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.9
Based on 1237 reviews
Cleanliness: 7.9
Service: 9.9
Location: 9.4
Room Quality: 8.9
Amenities: 8.4
Value for Money: 8.9
Food and Beverage: 8.4
Overall Experience: 9.4
L
Leite • family_with_children • pt
10
Pros:

Wonderful people..
Nice location e simple but good confort

2026-03-03 • via Nuitee
B
Bérénice • family_with_children • fr
6
2026-03-01 • via Nuitee
M
Marie christine • family_with_children • fr
10
Agréable proche de tout ( plage restaurant centre ville )
Pros:

L’emplacement au pied de la plage
Proche du centre
Personnel sympathique
Service de repas sur les transats à la plage
Des prix de repas ultra raisonnable
Très bon le petit déjeuné et les repas à la carte
Les bungalow sont très confortable et grand

Cons:

Rien

2026-02-28 • via Nuitee
L
Lucie • family_with_children • fr
7
Pros:

Alors avis mitigé. En fonction de l’endroit où vous louez je pense que l’expérience n’est pas la même : nous ont avais la suite parentale au fond : bruit toute la nuit des clims des autres chambres, aucune pression dans la douche notre séjour a été un peu gâché. L’environnement est très beau, les piscines, l’accès plage et même l’emplacement de l’hôtel tout était très bien à ce niveau.
Le petit déjeuner était top. Par contre le premier matin nous nous sommes installés dehors et nous avons été oublié servis plus d’une heure après commande.
Pas de wifi dans les chambres (nous ça nous allait très bien nos ados un peu moins 😉)

2026-02-28 • via Nuitee
A
Alexa0214 • family_with_children • hu
10
Pros:

Kedves személyzet, finom reggeli, gyönyörű hely

Cons:

Nem volt

2026-02-27 • via Nuitee
A
Anne • family_with_children • fr
9
2026-02-27 • via Nuitee
T
Torun • couple • se
8
Charmigt boende precis vid stranden
Pros:

Fin anläggning med charm. Läget vid stranden. Det var nära till stranden, restauranger och butiker.
Bungalowen var rymlig.
Bänken med två handfat och speglar var perfekt för två kvinnor 🙂
Frukosten var mättande och god.
Vi beställde lunch till stranden varje dag - perfekt.
Hotellet serverade mycket goda margaritas.
Hotellet ordnade bekväm transfer från Cancuns flygplats.

Cons:

Många har redan nämnt att wifi fungerar dåligt.
Det är bättre att ligga på stranden närmast havet än vid hotellet. Vägen som går emellan är mycket trafikerad. Solstolarna närmast havet kan behöva en uppdatering, men det var ok. Förmiddagarna är bäst då baren bredvid inte spelar musik.
Bungalowen har palmbladstak. Det är charmigt men innebär noll ljudisolering. De där fordonen kör precis utanför och låter hiskeligt, mycket mer än vanliga bilar. Första natten trodde vi att det var helikoptrar! En kväll var det bröllop på hotellet bredvid och det kändes som att ligga mitt på dansgolvet. En natt blåste det mycket och det hördes verkligen. Så öronproppar är ett måste.

2026-02-25 • via Nuitee
E
Eva • family_with_children • cz
8
Pros:

This hotel could be easily a 10, however it is the little things that put it down. First of all, the staff was the least friendly we have encountered in Mexico. Everyone did their job but no one smiled (check in lady, the guys in the breakfast service). The breakfast was very tasty but it took ages - the third day we waited one hour and twenty minutes for two egg omelettes and two crepes. I am aware that there were many guests but additional staff in the kitchen would be probably advisable. The bungalow was very nicely decorated and comfortable, however the thatched roof had holes in it, allowing some uninvited guests to come inside (in our case, a scorpion). Similarly, the mosquito net above the beds are working only if they do not have holes in it - ours unfortunately had. The cleaning was daily, however not very thorough and this was the only accomodation in Mexico where we had cockroaches. The kids pool is very nice but squeezed really close to the bungalows so I can imagine that the screaming kids (ours included) could disturb other guests. The beach is beautiful, I just do not understand why there are so few sunbeds and why the hotel does not clean the seagrass. All in all, it was a good stay instead of a great one we had expected.

2026-02-25 • via Nuitee
S
Sandrine • family_with_children • fr
10
Pros:

Notre bungalow "quasi" sur la plage était parfait ! La décoration est magnifique. Le lit est très confortable.
L'emplacement et l'accès direct à la plage sont un vrai plus.

Cons:

Seul petit bémol, l'eau de la douche n'est pas super chaude ;) mais comme il faisait 26° ça n'a pas été trop dérangeant !

2026-02-24 • via Nuitee
N
Nadège • family_with_children • fr
5
Pros:

La nourriture
Proche du centre
Localisation en bord de mer
Personnel de l'accueil très serviable et aimable

Cons:

La literie trop petite pour des grandes personnes
Le petit déjeuner trop long et pas assez copieux ( choix d'un plat uniquement)
Pas d'eau douche dans les bungalows
Le bungalow 19 est facturé en vue piscine mais ne l'est pas ( voir photo)

2026-02-24 • via Nuitee
S
Sergio Miguel • family_with_children • es
10
Excelente sitio
Pros:

Ubicación excelente. Buenas comida, buen precio, simpáticos y muy amables. Muy limpio camas cómodas.

2026-02-23 • via Nuitee
F
Frédéric • couple • be
8
Excellent séjour à Xaloc
Pros:

Emplacement idéal, personnel très gentil et restauration excellente et déjeuner exceptionnel.

Cons:

Moustiquaire jolie mais peu utile car beaucoup d’ouverture aux moustiques

2026-02-23 • via Nuitee
K
Kathleen • family_with_children • ca
10
Wonderful 'eco lodge' feel, perfect location, great staff
Pros:

Our stay at Xaloc was wonderful! Staff members Adam and Eve were so kind, welcoming and accommodating. The location is perfect. The bungalows were comfortable and made as feel like we were tucked away in the jungle - such a nice change from a standard hotel building. Every staff member smiled along passing. The grounds were kept up perfectly. The restaurant food was delicious and fresh, we enjoyed every meal. We would definitely stay here again and have already recommended Xaloc to family and friends. Thank you for making our Holbox stay a perfect, memorable one! - The Phillips & McEwans

Cons:

Only thing that would have been nice is a small room fridge for leftovers or snacks. :)

2026-02-23 • via Nuitee
L
Ludwig • couple • at
9
2026-02-22 • via Nuitee
M
Mats • extended_group • se
7
2026-02-14 • via Nuitee
P
Peter • family_with_children • sk
10
⭐⭐⭐⭐⭐ Beautiful beachfront hotel with a lovely bungalow, very clean rooms, friendly helpful staff, and an amazing relaxi
Pros:

We had a wonderful stay at Xaloc and honestly everything was excellent. The location is absolutely beautiful, right by the beach, with stunning views and a very relaxing atmosphere.
Our bungalow was clean, comfortable, and well maintained, with everything we needed. Waking up to the sound of the ocean was unforgettable!
The staff were extremely friendly, helpful, and professional, always smiling and ready to assist with anything. Service was fast and made us feel very welcome.
The beach area was clean and peaceful, perfect for swimming and relaxing. The hotel facilities were great and the whole place felt calm, safe, and tropical.
Overall, it was an amazing experience and we would definitely come back again. Highly recommended for anyone looking for a relaxing beach holiday!

Cons:

All good

2026-02-14 • via Nuitee
M
Morganeca • family_with_children • fr
10
Incroyable ! Tout était parfait
Pros:

Tout était parfait : la localisation , le personnel est incroyable et aux petits soins , les chambres , l’hôtel est magnifique . Le petit déjeuner est excellent et la cuisine de l’hôtel également . Une ambiance très chaleureuse on est très bien accueillis et c’est difficile de quitter ces lieux ! Hâte de revenir :)

Cons:

Rien

2026-02-14 • via Nuitee
T
thierry • couple • fr
9
Super endroit à Holbox
Pros:

Localisation
Personnel disponible et sympa
Hôtel charmant

Cons:

Rien

2026-02-14 • via Nuitee
N
Nick • family_with_children • se
9
Pros:

Lovely jungle house close to the beach and with their own sunbeds + pool area. Near the town as well. The resort is this cozy jungle village with 2 pools and a library. We even did a yoga class at the resort. Internet is not great, but I put that here as we wanted to be disconnected

Cons:

The breakfast was not our favorite. Portions were small (we are used to small portions here in Sweden) and we thought the food to be quite basic.

2026-02-13 • via Nuitee
D
Demi • couple • nl
8
Goed
Pros:

Fijne locatie, mooi opgezet met zwembad en strand bedjes. Vriendelijk personeel en uitgebreide ontbijt keuze.

Cons:

Schoon tot zover het oog reikt, wij zijn lang dus konden precies zien waar al maanden niet is schoongemaakt, plus veel riet van het verouderde rieten dak binnen. Neemt niet weg dat wat schoon is gemaakt wel echt schoon is. Zwembad is erg klein als je echt wilt kunnen zwemmen.

2026-02-13 • via Nuitee