Billings Hotel & Convention Center

Hotels
7.3 (862 reviews)
1223 Mullowney Lane , Billings , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Kid-friendly pool
Clean updated rooms
Cons:
Room maintenance issues
Rude staff at check-in

Categories

Cleanliness
6.51
Multiple mentions of unclean elements such as old socks under the bed.
Service
7.98
Staff perceived as helpful, but one instance of rudeness noted.
Location
8.52
Convenient location for family activities and road trips.
Room Quality
5.97
Reports of dated rooms and maintenance issues like the broken pull-out bed and loud air conditioning.
Amenities
8
Pool and water slides received positive feedback.
Value for Money
5.96
Concerns over room conditions and additional charges like early check-in fee represented a poor value.
Food and Beverage
7.01
Positive feedback on restaurant and coffee bar, but lack of complimentary breakfast mentioned.
Overall Experience
8.48
Generally positive experiences overall despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:32

Property Description

Luxurious Amenities & Entertainment
Billings Hotel & Convention Center offers an indoor swimming pool with exciting water slides and a casino lounge for guests to unwind. The property also boasts a fitness center for health enthusiasts.

Culinary Delights
Indulge in American cuisine at Mama Jo's Café or sip on gourmet coffee and refreshing smoothies at the on-site coffee shop. The R-Club Lounge is perfect for enjoying a drink in a lively atmosphere.

Convenient Facilities
With WiFi throughout, a business center, and laundry facilities, this hotel ensures a comfortable stay. Each guest room is equipped with modern amenities like a flat-screen TV, microwave, and refrigerator.

Experience comfort and entertainment at its best at Billings Hotel & Convention Center. Book your stay now for a memorable getaway!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guests under the age of 21 are only allowed to check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BIL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for US$10.80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.3
Based on 862 reviews
Cleanliness: 6.51
Service: 7.98
Location: 8.52
Room Quality: 5.97
Amenities: 8
Value for Money: 5.96
Food and Beverage: 7.01
Overall Experience: 8.48
D
Donald • couple • us
8
2026-06-27 • via Nuitee
D
Duncan • solo_traveller • us
7
2026-06-26 • via Nuitee
M
Mary • solo_traveller • us
9
Pros:

The staff was great and very helpful. Room was nice clean and was easy to get to.

Cons:

There were people in the hallway all night being lod and very rude. Not hotels fault. Just made it hard to sleep.

2026-06-26 • via Nuitee
M
Melissa • solo_traveller • us
8
2026-06-25 • via Nuitee
J
Jessica • family_with_children • us
4
Place was fine, staff was disappointing
Pros:

The location was easily accessible albeit signage was confusing. Close to a lot of food options.

Cons:

Our room was supposed to be a king bed and couch, instead we had 2 queen beds. The staff did nothing, just said to talk to a manager, who wasn't there. Manager was also not there when we left or when I called later the same day. Finally gave up on them even trying to make up for their mistake.it wasn't worth my time. Disappointed in the staff.

2026-06-24 • via Nuitee
L
lloyd • solo_traveller • us
4
If staying in town for a few days might want to find another hotel for the price.
Pros:

Room was clean. Restaurant and bar was great and staff nice

Cons:

Ceiling in my room was coming apart. Shower fluctuating from screaming hot to cold then back to warm every 30 seconds. There was a few other things but not hotel fault maybe location.

2026-06-23 • via Nuitee
K
Kevin • solo_traveller • us
6
2026-06-20 • via Nuitee
K
Kevin • solo_traveller • us
6
2026-06-16 • via Nuitee
I
Isaac • family_with_children • us
10
Pros:

Fun place for kids and adults

2026-05-27 • via Nuitee
A
Anna-Maria • family_with_children • us
9
2026-05-23 • via Nuitee
D
Danielle • extended_group • us
8
2026-05-22 • via Nuitee
W
Winston • family_with_children • ca
7
hotels the same from my first stay 15 yrs ago not much has changed, great service and great staff
Pros:

Outside access to room, room was good clean long walk to the pool and restaurant, ample parking, staff was great, check in was quik file was there already when we got to the hotel

Cons:

windows were not secure enuff on ground floor, didnt clean our room i dont know if we needed to let them know or they would clean it needed more towels but we managed

2026-05-19 • via Nuitee
L
Lorrie • solo_traveller • us
10
Very quiet, nice friendly staff, quick to book shuttle which is 24/7
Pros:

Traveled for medical shuttle service was great to and from airport, food was good nice to have restaurant at hotel

2026-05-16 • via Nuitee
L
Laura • couple • us
10
2026-05-12 • via Nuitee
K
Karen • couple • us
5
Barely adequate
Pros:

The bed was comfortable

Cons:

The lack of plugins—-I use a CPAP and had no place to plug it in—-I moved the desk lamp to the nightstand as it had plugins but had to plug it into and extension cord under the mattress! Plus trying to charge our phones was also a problem with the lack of plugins—-with the remodeling that really needs to be addressed

2026-05-11 • via Nuitee
D
Delia • family_with_children • us
10
2026-05-07 • via Nuitee
F
Faith • family_with_children • us
10
2026-05-06 • via Nuitee
S
Stefanie J • solo_traveller • us
10
Pros:

Comfy beds & fun pool

Cons:

Breakfast didn't come with my stay

2026-05-04 • via Nuitee
M
Megan • family_with_children • us
5
Fine
Pros:

Convenient location and staff was very helpful and friendly.

Cons:

You can hear EVERYTHING through the walls and doors and the mattresses and pillows were not comfortable.

2026-05-03 • via Nuitee
H
Heather • family_with_children • us
10
Pros:

Mattresses were plush and comfortable, the kids loved the water slides, pool was warm, and I loved that I could watch the kids from the hot tub!

Cons:

Only wish there was continental breakfast!

2026-05-01 • via Nuitee