Hotel URH Palacio de Oriol

Hotels
7.9 (2213 reviews)
Avenida Cristóbal Murrieta, 27 , Santurce , es

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Children allowed
Pets allowed

Facilities

Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean room
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Noise from the train tracks

Categories

Cleanliness
6.61
La limpieza es mejorable, la habitación tenía mucho polvo.
Service
8.58
Staff were very helpful and friendly.
Location
8.62
La ubicación es magnífica y el exterior del hotel es increíble.
Room Quality
7.07
La habitación no era de lo mejor y tenía vistas hacia las vías del tren.
Amenities
7.6
La habitación era ambia y estaba todo limpio aunque no había atención especial para mascotas.
Value for Money
8.56
Good value considering location and overall experience.
Food and Beverage
8.11
Breakfast was excellent.
Overall Experience
8.08
A great hotel in a good location with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:22

Property Description

Luxurious Accommodations
Hotel URH Palacio de Oriol, located in Santurce, offers soundproofed rooms with modern amenities like air conditioning, heating, and free WiFi. Each room features satellite TV, a small fridge, and a safety deposit box, ensuring a comfortable stay.

Culinary Delights
Experience the best of Basque cuisine at our on-site restaurant, serving a delightful buffet breakfast and traditional dishes. Indulge in a variety of hot and cold options, including pastries, cold cuts, fruits, and cereals, promising a satisfying dining experience.

Convenient Facilities
With meeting rooms, banquet facilities, and laundry services available, we cater to both business and leisure travelers. Additionally, private parking is offered for your convenience. Explore Bilbao easily, as the city centre is just a short drive or train ride away.

Book your stay at Hotel URH Palacio de Oriol for a memorable experience!

Important information:

Please note that breakfast is served from 7:30 to 10:30 on week days, and from 8:00 to 11:00 on Saturdays and Sundays.

Please note that parking is subject to availability.

At URH Palacio de Oriol, the Cafeteria and Restaurant will be closed from November 3, 2025, until further notice (expected April 2026).
During this period, food delivery will be available, and guests can also enjoy a selection of cold dishes in the pavilion.

License Number: HBI 01163Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Parking is subject to availability due to limited spaces.
Guests under the age of 18 can only check in with a parent or official guardian.
Bar is closed from 2026-03-31 until 2025-11-03

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 15 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.9
Based on 2213 reviews
Cleanliness: 6.61
Service: 8.58
Location: 8.62
Room Quality: 7.07
Amenities: 7.6
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.08
S
Sandra • family_with_children • fr
6
Cons:

Chambre bruyantes au dessus de la gare ou apres changement fenetres bloquees .
Du coup chambres étouffantes.

2026-04-18 • via Nuitee
R
Rita • solo_traveller • es
10
Pros:

La instalacion expectacular un hotel precioso por dentro y por fuera, estaba limpio ya que yo me fijo mucho en la limpieza y las camas muy comodas.

Cons:

Nada que destacar

2026-04-16 • via Nuitee
J
Josu alesander • couple • es
9
2026-04-13 • via Nuitee
A
Alessandro • extended_group • it
10
2026-04-12 • via Nuitee
L
Luc • extended_group • ch
8
2026-04-12 • via Nuitee
A
April • couple • us
1
Staff were so rude
Pros:

Nothing

Cons:

Everything

2026-04-12 • via Nuitee
M
mhp • family_with_children • es
9
Pros:

Buena ubicacion

Cons:

No dejan el check in antes de las 15.00

2026-04-11 • via Nuitee
D
David • couple • gb
9
Perfect for a nights stay if travelling to Portsmouth ferry. Very welcoming for dogs.
Pros:

Very nice room overlooking the bay.Spacious bathroom with a bath.Good value breakfast.

Cons:

Nothing

2026-04-10 • via Nuitee
J
José Ramon • family_with_children • es
10
2026-04-09 • via Nuitee
G
Gastón • family_with_children • ar
8
Pros:

La fachada exterior

2026-04-07 • via Nuitee
G
Gil • family_with_children • es
8
2026-04-07 • via Nuitee
G
Gil • family_with_children • es
9
Pros:

El edificio es excepcional, el trato muy bueno, muy bien situado, repetiré

Cons:

Esperaba una decoración interior mas acorde con el edifico, estilo clásico

2026-04-07 • via Nuitee
I
Irina • couple • es
6
No es lo que esperábamos
Pros:

Lo mejor del alojamiento es en si el complejo que es un palacio y la ubicación que tiene

Cons:

El hotel deja mucho que desear, te esperas por ser ese edificio y el precio de la noche un hotel con buenas comodidades y es un hotel de normal a regular. Ni cepillo de dientes en el baño, el mobiliario súper antiguo (televisor, secador de pelo) en la ventana había telarañas. Luego el desayuno son 13€ y es un buffet normal tirando a bajo, la verdad me he decepcionado para lo que esperaba de este hotel.

2026-04-05 • via Nuitee
C
Cuellar Padilla • family_with_children • es
9
Pros:

La atención al cliente

2026-04-05 • via Nuitee
O
Oriana • family_with_children • es
10
2026-04-05 • via Nuitee
C
Carme • family_with_children • es
7
2026-04-04 • via Nuitee
B
Barry • couple • gb
1
Do not go there
Pros:

terrible hotel

Cons:

Everything - particularly the staff attitude

2026-04-04 • via Nuitee
O
olgatB7348ZV • Family • Helsinki, Uusimaa
2
Disappointed, wouldn't recommend to stay at this hotel.
Pros:

Room is dirty. A lot of spots on wall and decorative frams. Window is not clean. Furniture is outdated and requires maintanence. Many things and services are mussed from 4 stats hotel level, may be 2.5 is a right raiting. Breakfast is very poor. It looks that food stays in breakfast room from priviose day. The food selection limitted, very different from the advertizing photos. No coffee or tee in room or any othe wellcome to guestes items. The restourant doesn't work. Stuff is not friendly.

2026-04-02 • via Tripadvisor
J
Javier • extended_group • es
8
2026-04-02 • via Nuitee
K
Keith • couple • gb
10
Great time will be back next year
Pros:

Breakfast was good
Staff very welcomeing

Cons:

Tea/coffee facilty i room

2026-04-02 • via Nuitee