ibis Carlisle – City Centre

Hotels
Accor
8.4 (180 reviews)
Portlands Botchergate, Carlisle, England, CA , Carlisle , GB

Pets allowed

Facilities

Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
24-hour front desk
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and tidy
Cons:
Rooms a bit dated
Cleanliness could improve
Noise from street

Categories

Cleanliness
7.65
Rooms weren't overly clean with dirt around the skirting boards and grimy floors.
Service
9.15
Staff were very friendly, helpful and attentive during our stay.
Location
9.15
Hotel is very central, easy walk to city center attractions and near the main station.
Room Quality
7.65
Rooms are a bit dated, but adequate for a stopover.
Amenities
8.65
Facilities like free parking and a good shower were appreciated.
Value for Money
8.15
Good value for a budget hotel, especially with breakfast included.
Food and Beverage
8.15
Breakfast was good with a wide selection of food items.
Overall Experience
8.65
Overall a satisfactory stay with some issues but good value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:32

Property Description

Experience the perfect blend of comfort and convenience at ibis Carlisle – City Centre, ideally located for your exploration of this vibrant city.

Modern Amenities
Stay connected with complimentary wireless internet access and unwind with cable programming in our 102 well-appointed guestrooms. Enjoy additional conveniences like desks and coffee/tea makers for that home-away-from-home feel.

Dining Delights
Savor delectable meals at our onsite restaurant or grab a quick bite at the snack bar/deli. Don’t forget to unwind at the bar/lounge, where your favorite drink awaits to quench your thirst.

Convenience at Your Fingertips
Our 24-hour front desk is here to assist you, alongside dry cleaning/laundry services and luggage storage. Plus, enjoy hassle-free parking with our complimentary self-parking option.

Book your stay at ibis Carlisle – City Centre today and discover the perfect base for your adventures!

Important information:

  • The photos in this description reflect the brand standard and are provided for illustrative purposes only.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NCL

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

See all policies

Location

Guest Reviews

8.4
Based on 180 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 8.15
Overall Experience: 8.65
G
Gellatly solo_traveller gb
8
Pros:

Location, double glazed windows to cut out noise, the shower

Cons:

Dated rooms, but still comfortable,

2026-07-25 via Nuitee
M
Matthieu solo_traveller nl
8
2026-07-24 via Nuitee
M
Martin solo_traveller gb
7
2026-07-24 via Nuitee
S
STEPHANE solo_traveller fr
10
Pros:

Excellent emplacement, parking gratuit à l'arrière de l’hôtel, gratuit pour les clients. Situé a deux pas des pubs et restaurants.

2026-07-24 via Nuitee
H
Heather couple gb
8
2026-07-24 via Nuitee
T
Thomas couple gb
9
very pleasant trouble free weekend.
Pros:

seems more than a 2 star, we both agreed, very clean very friendly staff and the bar was very nice.

2026-07-23 via Nuitee
W
Wild solo_traveller gb
10
2 night stay
Pros:

Very nice hotel clean and comfortable. The staff were polite and helpful

Cons:

My room had a wet room shower which was much better than climbing over a bath with no hand rails like Premier Inn. I will definitely stop at this hotel again as suits my needs. Also there two Wetherspoons across the road for good food and beers..

2026-07-23 via Nuitee
E
Emma couple gb
10
2026-07-22 via Nuitee
E
Emma couple gb
10
2026-07-22 via Nuitee
I
Ian couple gb
8
Would definitely stay at this hotel again
Pros:

Fairly clean and tidy. Good bathroom. Great location for central Carlisle and the train station. Plenty of parking free for hotel users. Staff were friendly and helpful.

Cons:

It was noisy outside but quietened off just after midnight. We found it strange that anyone seemed to be able to access the upper floors without needing a key card. Warm room but did have a fan.

2026-07-21 via Nuitee
M
Michael solo_traveller gb
8
Did the job nicely and for the price I was impressed
Pros:

Excellent staff. Very clean rooms. Nice bar in the evening . Very convenient for city centre . Free parking !

Cons:

It’s perhaps a little dated as in the rooms do need a bit of modernisation

2026-07-21 via Nuitee
S
Stanley solo_traveller ng
8
Pros:

Beautiful location, room was good and clean.

Cons:

No fridge.

2026-07-21 via Nuitee
A
Andrew couple de
6
You get what you pay for.
Pros:

Location

Cons:

Hotel was shabby, had a dirty Smell in public areas. Wifi was 4mbps so too slow for even a mobile phone.

2026-07-21 via Nuitee
A
Anthony solo_traveller gb
1
Pros:

Nothing

Cons:

Everything

2026-07-20 via Nuitee
C
Colin couple gb
8
End of Hadrian’s Wall path walk sanctuary
Pros:

Good central location, but very noisy neighbourhood with Saturday night party revellers!!

Cons:

Separate Bathroom pod was difficult to navigate especially at night in the dark

2026-07-20 via Nuitee
J
June couple gb
10
Brilliant
Pros:

Did not get breakfast

Cons:

Everything was ok

2026-07-20 via Nuitee
H
Hilaria solo_traveller es
10
Pros:

La amabilidad de los recepcionistas y la limpieza

2026-07-20 via Nuitee
P
Paul couple gb
10
The staff were so helpful with advice on were to go
Pros:

Great place for city centre

Cons:

Staff members

2026-07-20 via Nuitee
S
Sam solo_traveller gb
9
Excellent stay
Pros:

Great breakfast, friendly helpful staff

Cons:

Just one tiny quibble, don't supply hand towels

2026-07-19 via Nuitee
M
Marisa&Ruan solo_traveller pl
5
Pros:

The location is great - everything worth seeing and experiencing is within walking distance. Staff was friendly and helpful

Cons:

The bathroom is like a caravan type bathroom, it feels like it was a cheap add-on to the room. The shower was not great, and unfortunately almost everything made for breakfast was a little over.

2026-07-19 via Nuitee