ibis Carlisle – City Centre

Hotels
Accor
8.4 (180 reviews)
Portlands Botchergate, Carlisle, England, CA , Carlisle , GB

Pets allowed

Facilities

Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
24-hour front desk
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and tidy
Cons:
Rooms a bit dated
Cleanliness could improve
Noise from street

Categories

Cleanliness
7.65
Rooms weren't overly clean with dirt around the skirting boards and grimy floors.
Service
9.15
Staff were very friendly, helpful and attentive during our stay.
Location
9.15
Hotel is very central, easy walk to city center attractions and near the main station.
Room Quality
7.65
Rooms are a bit dated, but adequate for a stopover.
Amenities
8.65
Facilities like free parking and a good shower were appreciated.
Value for Money
8.15
Good value for a budget hotel, especially with breakfast included.
Food and Beverage
8.15
Breakfast was good with a wide selection of food items.
Overall Experience
8.65
Overall a satisfactory stay with some issues but good value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:32

Property Description

Experience the perfect blend of comfort and convenience at ibis Carlisle – City Centre, ideally located for your exploration of this vibrant city.

Modern Amenities
Stay connected with complimentary wireless internet access and unwind with cable programming in our 102 well-appointed guestrooms. Enjoy additional conveniences like desks and coffee/tea makers for that home-away-from-home feel.

Dining Delights
Savor delectable meals at our onsite restaurant or grab a quick bite at the snack bar/deli. Don’t forget to unwind at the bar/lounge, where your favorite drink awaits to quench your thirst.

Convenience at Your Fingertips
Our 24-hour front desk is here to assist you, alongside dry cleaning/laundry services and luggage storage. Plus, enjoy hassle-free parking with our complimentary self-parking option.

Book your stay at ibis Carlisle – City Centre today and discover the perfect base for your adventures!

Important information:

  • The photos in this description reflect the brand standard and are provided for illustrative purposes only.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NCL

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

See all policies

Location

Guest Reviews

8.4
Based on 180 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 8.15
Overall Experience: 8.65
A
alanpM1143JA Solo travel
10
Excellent service
Pros:

I went to seek assistance from the hotel. I was treated immediately with courtesy and helpfulness. The person who helped me is a credit to your hotel.

2025-12-19 via Tripadvisor
K
Koolaidrich Couples
6
Not great but not terrible
Pros:

So this place wasn’t terrible but it wasn’t great either…

The rooms weren’t overly clean with dirt all round the skirting boards and grimy floors. The beds were rock hard and not great for getting a good nights sleep. Also we only got one teabag so couldn’t even have a cup of tea each on arrival. Also the room had two temperatures freezing cold or boiling hot.

However it was a really good location, the staff were nice and it had free parking so it could have been worse.

I wouldn’t stay here again if I returned to Carlisle but I have stayed in a lot worse

2025-11-28 via Tripadvisor
1
116dalee Couples
8
Great 2 star hotel
Pros:

Good Value IBIS hotel.
Rooms a bit dated but clean comfy bed and fantastic shower with good soap and hot water.

Easy checking in. Staff polite breakfast staff friendly and helpful. Good Breakfast and choice,great value.

Hotel striving to be green.

Would stay here again if in the town. Good access to town nightlife and sights. Good parking

2025-10-30 via Tripadvisor
T
TrAvElQuE3N Couples Brighton, East Sussex, England
8
Ibis Carlisle City Centre
Pros:

We stayed at the ibis Carlisle City Centre whilst on our way to Gretna.

The hotel was easy to find and very central, only a five minute walk from the main station.

The road can be a little lively as its on the main street with a lot of pubs and clubs but we didn't notice too much noise from our room.

Check in was easy and the staff were really friendly and helpful.

The rooms are a little dated and basic but for a stop off or overnight stay it had everything we needed.

The breakfast is really good and the late checkout was very much appreciated!

2025-10-30 via Tripadvisor
C
Cassandra
6
Pros:

Clean room, bedroom doors could do with oiling as I was awoken by the squeak of others doors first thing in the am on floor 2

2025-10-10 via Nuitee
W
William
10
Pros:

Central for everything

2025-10-03 via Nuitee
A
Angela partner
8
Pros:

Shame en-suite smelt of sewage odour

2025-09-30 via Nuitee
G
Gary
8
Pros:

Staff all very friendly and helpful, the rooms are starting to look a bit tired

2025-09-27 via Nuitee
C
C A
10
Great value
Pros:

Perfect for a short overnight stay. Clean and tidy, great breakfast for £8!

I booked after 11pm and arrived at 1:30am as I needed to break up a long motorway journey. The 24hrs reception meant no problems.

2025-09-27 via Nuitee
M
Matthias family
8
Pros:

Ok hotel at the centre of Carlisle.

2025-09-21 via Nuitee
M
Martin
10
Pros:

Meet all the needs that I was looking for

2025-09-20 via Nuitee
A
AWilliams1978 Family Harpenden, Hertfordshire, England
4
Very basic
Pros:

I didn’t have high hopes for the Ibis in Carlisle, and had only booked it for somewhere to sleep but it was dismal. All soaps, shampoo and shower gel were empty. Kettle wedged behind the TV and we had to ask for milk and teabags. Room was boiling and really noisy from street noise!!

2025-09-14 via Tripadvisor
E
Enjay
10
Great place for stopover
Pros:

Reception staff friendly and welcoming. Room basic but clean. Excellent shower. Free parking very useful. Excellent breakfast, wide selection of food items, freshly prepared and breakdast staff were friendly and attentive.

2025-09-06 via Nuitee
P
Paul
8
Well located budget hotel in Carlisle centre
Pros:

I have rated this as a budget hotel. It is on a par with a travelodge. Its basic and clean and does the job. It is in a good position, easy walk to city centre attractions and restaurants its 5 mins to the railway station. My son and i had a family room with a double and single bed. Its not clear from the listing that parking is availble free but you validate it at reception. I made the mistake of paying in the car park on arrival, as the signs in the car park say!

2025-09-05 via Nuitee
A
anirokuk Solo travel Sheffield, South Yorkshire, England
6
1 night stay
Pros:

1 night stay. Walk in booking. Personally I thought £75.60 was a little expensive. For just a room. Room basic. Bed comfortable. Nice shower

2025-09-02 via Tripadvisor
S
Shabir
10
Pros:

Free parking for the customers and close to the high street with all shopping facilities nearby

2025-08-19 via Nuitee
D
David
4
Pros:

Did not sleep all night, the noise from the below Alien night club and the strip bar from 10pm to 7am was ABYSMAL! Also booked with Expedia at one cost and was charged DOUBLE at the property. Breakfast was OK and edible.

2025-08-18 via Nuitee
C
Connector594780 Couples
8
Great breakfast
Pros:

Lovely stay room was great shower was a bit slippy a mat might be better breakfast was great plenty to choose from staff were all very nice our dog enjoyed himself as well

2025-08-17 via Tripadvisor
K
Karen
8
Pros:

Good location and easy to find. Large car park behind the hotel. Check in was easy and staff friendly and helpful. The rooms are starting to look a little shabby but comfortable. Overall good .

2025-08-15 via Nuitee
S
Steven
6
Hotel needs a good clean
Pros:

Hotel is lokking a little ropey around the edges. The carpet on the corridors was filthy and needs a good clean. The lift also was quite dirty. The room itself was clean but basic. The bed however was comfortable. There was no remote for the TV so had to operate manually. Breakfast was OK but nothing special.

2025-08-15 via Nuitee