ibis Carlisle – City Centre

Hotels
•
Accor
8.4 (180 reviews)
Portlands Botchergate, Carlisle, England, CA , Carlisle , GB
44-122-8587690

listing image 1
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Pets allowed

Facilities

Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
24-hour front desk
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and tidy
Cons:
Rooms a bit dated
Cleanliness could improve
Noise from street

Categories

Cleanliness
7.65
Rooms weren't overly clean with dirt around the skirting boards and grimy floors.
Service
9.15
Staff were very friendly, helpful and attentive during our stay.
Location
9.15
Hotel is very central, easy walk to city center attractions and near the main station.
Room Quality
7.65
Rooms are a bit dated, but adequate for a stopover.
Amenities
8.65
Facilities like free parking and a good shower were appreciated.
Value for Money
8.15
Good value for a budget hotel, especially with breakfast included.
Food and Beverage
8.15
Breakfast was good with a wide selection of food items.
Overall Experience
8.65
Overall a satisfactory stay with some issues but good value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:32

Property Description

Experience the perfect blend of comfort and convenience at ibis Carlisle – City Centre, ideally located for your exploration of this vibrant city.

Modern Amenities
Stay connected with complimentary wireless internet access and unwind with cable programming in our 102 well-appointed guestrooms. Enjoy additional conveniences like desks and coffee/tea makers for that home-away-from-home feel.

Dining Delights
Savor delectable meals at our onsite restaurant or grab a quick bite at the snack bar/deli. Don’t forget to unwind at the bar/lounge, where your favorite drink awaits to quench your thirst.

Convenience at Your Fingertips
Our 24-hour front desk is here to assist you, alongside dry cleaning/laundry services and luggage storage. Plus, enjoy hassle-free parking with our complimentary self-parking option.

Book your stay at ibis Carlisle – City Centre today and discover the perfect base for your adventures!

Important information:

  • The photos in this description reflect the brand standard and are provided for illustrative purposes only.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NCL

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

See all policies

Location

Guest Reviews

8.4
Based on 180 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 8.15
Overall Experience: 8.65
A
Adam • couple • gb
2
wouldn't return
Pros:

Didn't have a breakfast, location is ok

Cons:

Although it's a budget hotel, we walked into a room needing some work. It looks so dated, and with our jobs we stay in a lot of hotels regularly. Skirting board hanging off, massive cockroach on the bed (which was a struggle to put out of the window which didn't open far). Side tables by the bed were broken so things slid off and onto the floor. Didn't take pictures, we went out for food and we're pleased to move on the next morning.

2026-07-18 • via Nuitee
R
Robert • solo_traveller • gb
8
Pros:

The convenience of the location.

Cons:

The lack of plugs sockets.

2026-07-18 • via Nuitee
H
Hansjörg • couple • ch
8
Wir sind ibis-Fans, würden wieder kommen!!
Pros:

Lage, Einrichtung, PP hinter Hotel, Preis-Leistung!

Cons:

Fenster nur einen Spalt zum Öffnen!!

2026-07-18 • via Nuitee
L
Lesley • extended_group • gb
10
2026-07-17 • via Nuitee
S
Sarah • solo_traveller • gb
1
Pros:

The staff

Cons:

The beds were the most uncomfortable thing I have ever slept in. The bathroom was dated. The air conditioning didn't work on a very very hot day

2026-07-17 • via Nuitee
B
Barbara • solo_traveller • us
9
I had a really nice time, and I would not hesitate to stay there again. Thank you for not asking that inane question ab
Pros:

The location. The logistics of the breakfasts

Cons:

The toilet was slow to flush. Sometimes I had to flush 5 times. It was not a huge deal, but upon leaving I informed them of the problem.

2026-07-17 • via Nuitee
L
Linda • solo_traveller • gb
6
Good and Bad
Pros:

Clean, comfortable and friendly.

Cons:

No breakfast included and cost was high. Street was closed off to vehicles on Fri and Sat nights. Lots of drunks about. No spoons provided with tea facilities. Was not good value for money. Would not stay there again.

2026-07-17 • via Nuitee
L
Lenka • family_with_children • cz
9
2026-07-17 • via Nuitee
L
Lorna • solo_traveller • gb
10
2026-07-16 • via Nuitee
W
Wendy • extended_group • gb
8
Great stay
Pros:

Ideal location , clean , friendly staff ,

2026-07-16 • via Nuitee
S
Steve • solo_traveller • gb
9
2026-07-16 • via Nuitee
J
Jayne • solo_traveller • qa
7
Decent bed, very good staff, reasonable breakfast. Expensive for what it is.
Pros:

The staff were all super nice and friendly, the bed was comfortable and bedding and room were clean (other than the floor).
Breakfast was fairly decent. More fruit choices would be appreciated.

Cons:

The hallways on the second floor smelled unpleasant (urine type smell).
Even though my room and bedding was clean, the floor was not at all, it was dirty and dusty. I removed my shoes as soon as I came in bury feet got Beth dirty and dusty.

2026-07-15 • via Nuitee
E
Emma • extended_group • gb
9
Happy, and good value for money
Pros:

Easy to book, brilliant car park, and the lifts were quick pity we didn't need to stay longer.

Cons:

The mattress could of been better,

2026-07-15 • via Nuitee
G
Gary • extended_group • gb
4
Wouldn’t stay at an IBIS again
Pros:

Location

Cons:

Floor was dirty, staff on reception seemed like it was an effort

2026-07-15 • via Nuitee
M
Mary • couple • gb
1
Won’t be back left a day early
Pros:

Nothing

Cons:

Beds blinds no suger or milk

2026-07-14 • via Nuitee
S
Susy • extended_group • be
4
Pros:

Gratis parkeren

Cons:

Er was een vieze geur, ik vermoed van huisdieren

2026-07-14 • via Nuitee
S
Stuart • couple • gb
9
Definitely return
Pros:

Really good location and rooms so comfortable

Cons:

Nothing really everything was just fine

2026-07-14 • via Nuitee
C
Charlotte • couple • gb
10
Just a one night stop over , ideal clean great location.
Pros:

Central

Cons:

Nothing

2026-07-13 • via Nuitee
R
Richard • couple • gb
10
Great stay again here. Love the modern rooms and spotless showers and bathroom. Location is perfect too.
Pros:

Lovely and modern. Very clean and next to everything you need to see and do.

Cons:

Nothing really.

2026-07-13 • via Nuitee
J
Julie • solo_traveller • gb
4
Pros:

The weather

Cons:

Noise

2026-07-13 • via Nuitee