Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great facilities
Cons:
Breakfast could be improved
Difficult access due to location

Categories

Cleanliness
9.43
The room we stayed in was kept clean every day.
Service
9.9
Friendly and helpful staff; outstanding service from specific team members.
Location
9.44
Location facing the river with beautiful views.
Room Quality
9.39
Spacious rooms with beautiful views and well-maintained.
Amenities
9.42
Great pool and spa facilities, including complimentary lifts.
Value for Money
8.88
Standard quality for this hotel tier.
Food and Beverage
8.93
Breakfast buffet could use some additional food/dishes.
Overall Experience
9.8
Great overall experience with high service standards and excellent facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:43

Property Description

Luxurious 5-Star Facilities
Indulge in the opulence of a large outdoor pool and a state-of-the-art fitness center at Lotte Hotel Saigon.

Elegant Rooms with Stunning Views
Experience sophistication in every corner with rooms offering picturesque views of the Saigon River or the city.

Culinary Delights and Relaxation
Satisfy your taste buds with a variety of dining options including Asian and European buffets, Italian cuisine, and Japanese delights. Unwind and rejuvenate with spa treatments, hot tub sessions, and sauna facilities.

Experience luxury and comfort at Lotte Hotel Saigon. Book now for an unforgettable stay!

Important information:

Guests must present the same credit card used to guarantee the booking when checking in at the hotel.

If you are making payment using another cardholder's credit card, kindly provide the following to the hotel within 48 hours from the time of booking:
1) Authorization letter with cardholder's signature
2) Copy of the cardholder's card (front and back of card with cardholder's signature)
3) Valid ID of the cardholder

Please note that hotel may contact the cardholder for verification purposes.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SGN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 11 years old stay for VND 450,000 per person per night when using an existing bed.
    People no matter the age stay for VND 1,390,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 1046 reviews
Cleanliness: 9.43
Service: 9.9
Location: 9.44
Room Quality: 9.39
Amenities: 9.42
Value for Money: 8.88
Food and Beverage: 8.93
Overall Experience: 9.8
P
Petra • couple • nl
8
2026-02-14 • via Nuitee
H
helen • family_with_children • gb
8
Pros:

Staff amazing, breakfast excellent with large choice and good quality. Rooms spacios enough.

Cons:

On the pricey side especially dinner buffet to eat in the hotel.. pool is exposed. It would be nice to have a more private area with more sun loungers. Rooftop pool woulb be amazing

2026-02-13 • via Nuitee
C
carlos • couple • es
9
Pros:

Excelente ubicación en el centro de la ciudad. staff de una amabilidad extrema siempre a la escucha del cliente.

2026-02-12 • via Nuitee
N
Ncedisa • family_with_children • za
10
Pros:

Everything

Cons:

Nothing

2026-02-12 • via Nuitee
D
David • family_with_children • gb
10
Pros:

Fantastic hotel in a great location.

Cons:

I would have preferred a walk in shower like we have had in most of the other hotels we have stayed at in Vietnam. I think the bathroom could do with updating,

2026-02-12 • via Nuitee
N
niall • family_with_children • au
9
Has been my family's choice of hotel in HCMC since 2017 and will remain so....
Pros:

Great hotel ideally located in District 1 for either pleasure or business.
Amazing friendly staff, who always go the extra mile and the F & B offering is fantastic too !

2026-02-12 • via Nuitee
C
Callum • couple • gb
10
2026-02-10 • via Nuitee
E
Ebru • couple • jp
9
2026-02-10 • via Nuitee
T
Thi Phuong Loan • solo_traveller • au
8
The concierge service is impeccable, 10 out of 10 !
Pros:

Breakfast was not the best, staff at the buffet wasnt friendly as expected.

Cons:

More smiling, friendlier staff at the buffet.

2026-02-08 • via Nuitee
M
MENG PEOW • solo_traveller • sg
8
2026-01-27 • via Nuitee
R
Ricardo • couple • pt
7
Pros:

As camas eram confortáveis e a piscina tinha uma boa exposição solar!

2026-01-26 • via Nuitee
H
Hideaki • couple • vn
9
2026-01-25 • via Nuitee
M
MONICA • extended_group • au
10
A convenient location to all areas and very nice n clean
Pros:

It was very clean n always smelled fresh. Good variety of morning breakfast n stuff were attentive

Cons:

Needed more food option at the bar.
We arrived late n went to the bar but only had French fries as not much options were available

2026-01-24 • via Nuitee
A
Andrew • couple • au
9
Very friendly staff. Excellent food. Beautiful Hotel.
2026-01-20 • via Nuitee
S
Stephen • solo_traveller • us
10
Good location, excellent service
Pros:

Breakfast buffet excellent selection

Cons:

Nothing

2026-01-20 • via Nuitee
K
ken • family_with_children • jp
10
2026-01-20 • via Nuitee
Åse • family_with_children • se
9
2026-01-20 • via Nuitee
M
MA • family_with_children • jp
9
Pros:

朝食付きのプランでしたが、連日朝早かったためお弁当をお願いしたら対応してくれました。
スタッフのみなさんは誰も対応が良く、とても親切でした。
一度しか食べられませんでしたが、朝食バイキングは品数もたくさんあり、どれも美味しかったです！

2026-01-20 • via Nuitee
T
TAKEKAZU • solo_traveller • jp
7
Pros:

何年も利用しています
スタッフの対応がいいです。

Cons:

別にないです

2026-01-19 • via Nuitee
B
Bich thao • family_with_children • vn
9
2026-01-19 • via Nuitee