Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great facilities
Cons:
Breakfast could be improved
Difficult access due to location

Categories

Cleanliness
9.43
The room we stayed in was kept clean every day.
Service
9.9
Friendly and helpful staff; outstanding service from specific team members.
Location
9.44
Location facing the river with beautiful views.
Room Quality
9.39
Spacious rooms with beautiful views and well-maintained.
Amenities
9.42
Great pool and spa facilities, including complimentary lifts.
Value for Money
8.88
Standard quality for this hotel tier.
Food and Beverage
8.93
Breakfast buffet could use some additional food/dishes.
Overall Experience
9.8
Great overall experience with high service standards and excellent facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:43

Property Description

Luxurious 5-Star Facilities
Indulge in the opulence of a large outdoor pool and a state-of-the-art fitness center at Lotte Hotel Saigon.

Elegant Rooms with Stunning Views
Experience sophistication in every corner with rooms offering picturesque views of the Saigon River or the city.

Culinary Delights and Relaxation
Satisfy your taste buds with a variety of dining options including Asian and European buffets, Italian cuisine, and Japanese delights. Unwind and rejuvenate with spa treatments, hot tub sessions, and sauna facilities.

Experience luxury and comfort at Lotte Hotel Saigon. Book now for an unforgettable stay!

Important information:

Guests must present the same credit card used to guarantee the booking when checking in at the hotel.

If you are making payment using another cardholder's credit card, kindly provide the following to the hotel within 48 hours from the time of booking:
1) Authorization letter with cardholder's signature
2) Copy of the cardholder's card (front and back of card with cardholder's signature)
3) Valid ID of the cardholder

Please note that hotel may contact the cardholder for verification purposes.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SGN

Location

Guest Reviews

9.4
Based on 1213 reviews
Cleanliness: 9.43
Service: 9.9
Location: 9.44
Room Quality: 9.39
Amenities: 9.42
Value for Money: 8.88
Food and Beverage: 8.93
Overall Experience: 9.8
R
Rene • solo_traveller • nl
8
2026-08-26 • via Nuitee
H
Happiness47470505294 • Family
10
The friendly staff made our trip a happy one
Pros:

An employee named Mia guided us, and she was very kind. Thank you for making this a happy trip!

2026-08-24 • via Tripadvisor
H
Hien • couple • vn
1
Pros:

Vô cảm nhân viên

Cons:

Thiếu thiện chí, ko cho đổi lịch book dù khách bất khả kháng, trừ tiền phòng ngay

2026-08-24 • via Nuitee
E
Ella • couple • it
9
Pros:

The property actually looks much better in real life than it does in the photos. In the pictures, it looks a bit older, but in person it is much nicer and more impressive.
The lobby is beautiful and spacious, and the swimming pool is absolutely amazing and very large. The staff are extremely kind, helpful, and attentive, especially the team at reception — a huge thank you to them!
The breakfast is also excellent, with a very large and varied selection of delicious food. I would also highly recommend trying the buffet for lunch or dinner, as there is a huge variety of dishes to choose from.

2026-08-24 • via Nuitee
สิทธิกร ไตรยราช • solo_traveller • th
9
I recommended
Pros:

I like the applied local food
The bread is good
Fruits OK

2026-08-23 • via Nuitee
J
juseoks2016 • Solo travel • Seoul
10
Delica hans, Swimming pool, room
Pros:

Reasonable price and clean and comfortable atmosphere
Also recommend for family

2026-08-22 • via Tripadvisor
P
Pavel • solo_traveller • us
10
Pros:

Exceptional service!

2026-08-21 • via Nuitee
N
Nhan Tuấn • couple • vn
9
2026-08-19 • via Nuitee
T
theadriantan • Couples
10
Lotte Hotel Saigon review
Pros:

Hotel was wonderful, rooms perfect and the lounge was top notch, the staff was brilliant! Everything was performed with a big heart and smile.

2026-08-16 • via Tripadvisor
4
477민섭김 • Family
10
The staff's attention to detail made all the difference during our stay.
Pros:

I had a fantastic stay at Lotte Hotel Saigon. Special thanks to Mia, Nabie, Jane, Choll, Bella, and Chloe for their warm hospitality and attentive service. Everyone was incredibly friendly and helpful throughout my stay. Highly recommended!

2026-08-15 • via Tripadvisor
C
Camper30626489657 • Solo travel
10
City tour bus and renting a bycicle
Pros:

Ms.Joy helped me so much so I could enjoy Vietnam very much.
Thank you so much to Ms.Joy

2026-08-15 • via Tripadvisor
Y
Yidi • couple • sg
10
2026-08-15 • via Nuitee
P
Passenger65538364476 • Family
10
Kind and luxury hotel
Pros:

Very very kind and helpful - Ms. Nabie

2026-08-13 • via Tripadvisor
T
Thomas • solo_traveller • ch
9
Pros:

Top Lage.. gutes Essen
Bella am Front Desk war super freundlich

Cons:

Das Wäsche machen lassen war sehr teuer.

2026-08-10 • via Nuitee
R
Rebekah • family_with_children • au
10
Loved the hotel, wanted to stay longer. It's a lovely oasis from the madness of the city
Pros:

the pool, excellent!

Cons:

no information about where things were on check in

2026-08-10 • via Nuitee
T
Thanh Huyen • couple • vn
10
2026-08-10 • via Nuitee
K
kmoon0109 • Family
10
Good service
Pros:

Bella, Mia, and Andrew were very helpful at the front desk and assisted me to solved my problem.

2026-08-09 • via Tripadvisor
Y
youyoungk2026 • Couples
10
Hotel service
Pros:

People are so nice and kind. Especially, Pinhy, jane, Johnny.

2026-08-09 • via Tripadvisor
V
Van Anh • couple • hu
10
Jo minden
Pros:

Jo helyen

Cons:

Semmi

2026-08-07 • via Nuitee
L
lukasinsunglee • Family
10
best hotel
Pros:

Here is the one of the best hotel in saigon. Everything is awesome. specially Pinky, Johny and Lucy are very kind. I can stay very comfortable because of their friendly service. next time, I would like to stay again.

2026-08-06 • via Tripadvisor