Hotel Real Palacio

Hotels
8.2 (4298 reviews)
Rua Tomás Ribeiro, 115 , Lisbon , pt

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff
Great location
Cons:
Poor cleanliness
Old room conditions
Lack of amenities

Categories

Cleanliness
7.3
The cleanliness was disappointing, with issues like dirty carpets and lack of maintenance mentioned.
Service
8.8
Overall positive remarks about the staff's professionalism and friendliness.
Location
8.8
Convenient location close to the metro and a large park, making it very accessible.
Room Quality
7.3
Many reviews indicated the rooms were old and lacked amenities expected from a 5-star hotel.
Amenities
7.8
Some amenities were lacking, such as a functioning spa and proper heating.
Value for Money
8.3
Reviews indicate the price may not represent a true 5-star experience.
Food and Beverage
8.8
Breakfast received positive feedback for its quality.
Overall Experience
8.5
Overall a satisfactory experience but with notable shortcomings in cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:35

Property Description

Luxurious Amenities and Features
The 5-star Hotel Real Palacio in Lisbon offers a luxurious experience with amenities such as a sauna, hot tub, and fully equipped gym. Guests can also enjoy free WiFi, satellite TV, and complimentary bathroom amenities in the bright and spacious rooms.

Culinary Delights
Indulge in a rich breakfast buffet at the contemporary Real Restaurant or savor regional specialties at the elegant à la carte restaurant and bar, Real Cozinha. Don't forget to explore the variety of Portuguese wines and tapas at the Sports Bar for a true taste of Lisbon.

Convenient Location and Services
Located near Parque Eduardo VII and El Corte Ingles shopping centre, Hotel Real Palacio offers convenience and luxury. The friendly staff can assist with car rentals, making travel arrangements seamless for guests. Book your stay now for an unforgettable experience in Lisbon.

Important information:

When booking 10 or more rooms, please note the following conditions apply: full upfront prepayment, non-amendable and also nonrefundable in case of cancelation.
Access to the Health Club facilities is only for guests aged 16 years and above.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 3 years old to 12 years old stay for free when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 9 per day.

Location

Guest Reviews

8.2
Based on 4298 reviews
Cleanliness: 7.3
Service: 8.8
Location: 8.8
Room Quality: 7.3
Amenities: 7.8
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 8.5
R
Rodrigo • solo_traveller • pt
10
2026-02-14 • via Nuitee
G
Gray • family_with_children • ca
8
Pros:

Beautiful comon areas for relaxing and drinks.

2026-02-12 • via Nuitee
L
LORENZO • couple • it
7
2026-02-12 • via Nuitee
M
Mafalda • family_with_children • pt
10
2026-02-11 • via Nuitee
P
Patrick • solo_traveller • ca
10
2026-02-11 • via Nuitee
F
Filipe • family_with_children • pt
10
2026-02-11 • via Nuitee
P
patrizia • couple • it
8
Pros:

colazione ottima con ampia scelta

2026-02-10 • via Nuitee
A
Aamna Omar • family_with_children • pk
3
2026-02-10 • via Nuitee
M
mallek • family_with_children • fr
9
Pros:

L'emplacement et le confort de l'hôtel, son espace spa.

Cons:

Disfonctionnement de la fontaine à eau, la température du sauna mal réglée (+105°)
Lavabo bouché

2026-02-10 • via Nuitee
C
Cristiano • family_with_children • pt
10
2026-02-09 • via Nuitee
I
Ivan • couple • pt
10
2026-02-09 • via Nuitee
M
Myriam • family_with_children • ch
9
Tolles Hotel in Lissabon :)
Pros:

- sehr schönes Hotel, besonders der "alte Teil des Hotels"
- schöne Lobby & schönes Zimmer
- sehr leckeres Frühstücksbuffet mit grosser Auswahl
- kleiner Wellnessbereich

In der 1. Nacht hörten wir zwischendurch laute Geräusche. Als wir am Morgen bei der Rezeption nachfragten, gaben sie uns ein neues Zimmer. Dies war tiptop & ruhig gelegen.

Cons:

Sauna funktionierte leider nicht

2026-02-08 • via Nuitee
J
Julie • solo_traveller • fr
10
2026-02-08 • via Nuitee
A
ana • family_with_children • pt
10
Pros:

.

Cons:

.

2026-01-31 • via Nuitee
I
IBRAHIM • family_with_children • az
6
2026-01-31 • via Nuitee
I
Iira • couple • pt
8
2026-01-31 • via Nuitee
F
Francisco • couple • es
7
Pros:

Habitación tranquila

Cons:

Garaje muy muy estrecho para coches grandes. Te lo advierten cuando ya estás dentro

2026-01-31 • via Nuitee
S
SILVIA • family_with_children • lu
8
Ce n’était pas trop mal.
Pros:

L’emplacement

Cons:

La salle d’eau n’était pas vraiment propre, avec des cheveux un peu partout. Quand on rentre dans la chambre une odeur de renfermé j’ai dû ouvrir la fenêtre.

2026-01-31 • via Nuitee
T
Thomas • family_with_children • de
8
Pros:

Ein schönes Hotel,super tolles Frühstück und alles sehr sauber. Nettes Personal.

Cons:

Unfreundliche Bedienung in der Sportbar.

2026-01-30 • via Nuitee
R
Rodrigo • family_with_children • pt
7
Pros:

Gostamos muito das comodidades, do ambiente geral e o aroma. Empregados simpáticos e prestáveis.

Cons:

A comida tanto do restaurante como do pequeno almoço deixou muito a desejar.
Não consumimos os cocktails pedidos porque estavam pessimos.

2026-01-30 • via Nuitee