Hotel Real Palacio

Hotels
8.2 (4332 reviews)
Rua Tomás Ribeiro, 115 , Lisbon , pt

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff
Great location
Cons:
Poor cleanliness
Old room conditions
Lack of amenities

Categories

Cleanliness
7.3
The cleanliness was disappointing, with issues like dirty carpets and lack of maintenance mentioned.
Service
8.8
Overall positive remarks about the staff's professionalism and friendliness.
Location
8.8
Convenient location close to the metro and a large park, making it very accessible.
Room Quality
7.3
Many reviews indicated the rooms were old and lacked amenities expected from a 5-star hotel.
Amenities
7.8
Some amenities were lacking, such as a functioning spa and proper heating.
Value for Money
8.3
Reviews indicate the price may not represent a true 5-star experience.
Food and Beverage
8.8
Breakfast received positive feedback for its quality.
Overall Experience
8.5
Overall a satisfactory experience but with notable shortcomings in cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:35

Property Description

Luxurious Amenities and Features
The 5-star Hotel Real Palacio in Lisbon offers a luxurious experience with amenities such as a sauna, hot tub, and fully equipped gym. Guests can also enjoy free WiFi, satellite TV, and complimentary bathroom amenities in the bright and spacious rooms.

Culinary Delights
Indulge in a rich breakfast buffet at the contemporary Real Restaurant or savor regional specialties at the elegant à la carte restaurant and bar, Real Cozinha. Don't forget to explore the variety of Portuguese wines and tapas at the Sports Bar for a true taste of Lisbon.

Convenient Location and Services
Located near Parque Eduardo VII and El Corte Ingles shopping centre, Hotel Real Palacio offers convenience and luxury. The friendly staff can assist with car rentals, making travel arrangements seamless for guests. Book your stay now for an unforgettable experience in Lisbon.

Important information:

When booking 10 or more rooms, please note the following conditions apply: full upfront prepayment, non-amendable and also nonrefundable in case of cancelation.
Access to the Health Club facilities is only for guests aged 16 years and above.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 3 years old to 12 years old stay for free when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 9 per day.

Location

Guest Reviews

8.2
Based on 4332 reviews
Cleanliness: 7.3
Service: 8.8
Location: 8.8
Room Quality: 7.3
Amenities: 7.8
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 8.5
L
Lucie • family_with_children • cz
10
Nice hotel. Excellent breakfast. I recommend.
Pros:

It was great. I recommend.

Cons:

On the first day of our stay came the cleaning lady around 3 pm and it was exactly 5 minutes after we came back to the room from sightseeting. So I was surprised why she didn’t come earlier. But I told her we don’t need cleaning. So she left. But I don’t see a problem with it.

2026-04-10 • via Nuitee
P
Pedro • family_with_children • pt
8
Good option in a very good location
Pros:

Great Location and good rooms

Cons:

Breakfast in in the basement and not great

2026-04-09 • via Nuitee
R
Rogério • solo_traveller • pt
9
chill
Pros:

ótima localização e pequeno almoço, staff sempre simpático a qualquer hora, acederam ao meu pedido de um quarto com varanda. o edíficio em si (por fora) está muito bem estimado.

Cons:

o quarto precisa de restauro/manutenção, alguns acabamentos deixam a desejar. quando enchia a banheira (dentro do razoável) causava sempre uma mini inundação no wc. ar condicionado muito antiquado precisou de manutenção durante a estadia.

2026-04-09 • via Nuitee
J
João • couple • pt
8
Pros:

Decoração engraçada.
Pequeno almoço muito completo.

Cons:

Água do banho a sair para o chão, mobilia do quarto estragada e muito velha.

2026-04-09 • via Nuitee
M
Michael • couple • de
8
2026-04-09 • via Nuitee
R
Rogério • solo_traveller • pt
9
chill
Pros:

ótima localização e pequeno almoço, staff sempre simpático a qualquer hora, acederam ao meu pedido de um quarto com varanda. o edíficio em si (por fora) está muito bem estimado.

Cons:

o quarto precisa de restauro/manutenção, alguns acabamentos deixam a desejar. quando enchia a banheira (dentro do razoável) causava sempre uma mini inundação no wc. ar condicionado muito antiquado precisou de manutenção durante a estadia.

2026-04-09 • via Nuitee
N
Nicholas • solo_traveller • pt
9
2026-04-09 • via Nuitee
J
Joana • solo_traveller • pt
9
2026-04-08 • via Nuitee
M
mauricio • family_with_children • co
9
Muy agradable
Pros:

Muy agradable

Cons:

Nada

2026-04-08 • via Nuitee
D
Derviş • family_with_children • tr
8
2026-04-08 • via Nuitee
H
Hanne • family_with_children • de
10
Pros:

Schönes,zentrales Hotel

2026-04-07 • via Nuitee
F
FLORIN • couple • ro
10
2026-04-07 • via Nuitee
S
Sergio • family_with_children • pt
8
2026-04-07 • via Nuitee
H
Henrik • family_with_children • se
6
Cons:

The Resturant was terrible,eat somewhere else.The hotel was ok.

2026-04-06 • via Nuitee
T
Thomas M • extended_group • it
2
Pros:

Niente

Cons:

Tutto

2026-04-06 • via Nuitee
J
JC • family_with_children • gb
8
2026-04-05 • via Nuitee
G
Guilherme • couple • br
7
Localização é o ponto forte.
Pros:

A localização é um ponto forte desse hotel. O café da manhã é bem servido e diversificado, com produtos de ótima qualidade.

Cons:

O armário do quarto tinha cheiro de mofo, e eu pedi na recepção que enviassem alguém para enxugar o banheiro e trocar as toalhas porque eu molhei tudo sem querer, e não cuidaram disso.

2026-04-05 • via Nuitee
J
Jose Manuel • solo_traveller • es
10
2026-04-04 • via Nuitee
M
marilda • family_with_children • br
8
Pros:

Da localização

Cons:

Do banheiro

2026-04-03 • via Nuitee
E
Emilio Ignacio • extended_group • es
9
2026-04-02 • via Nuitee