Hotel Real Palacio

Hotels
8.2 (4470 reviews)
Rua Tomás Ribeiro, 115 , Lisbon , pt

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff
Great location
Cons:
Poor cleanliness
Old room conditions
Lack of amenities

Categories

Cleanliness
7.3
The cleanliness was disappointing, with issues like dirty carpets and lack of maintenance mentioned.
Service
8.8
Overall positive remarks about the staff's professionalism and friendliness.
Location
8.8
Convenient location close to the metro and a large park, making it very accessible.
Room Quality
7.3
Many reviews indicated the rooms were old and lacked amenities expected from a 5-star hotel.
Amenities
7.8
Some amenities were lacking, such as a functioning spa and proper heating.
Value for Money
8.3
Reviews indicate the price may not represent a true 5-star experience.
Food and Beverage
8.8
Breakfast received positive feedback for its quality.
Overall Experience
8.5
Overall a satisfactory experience but with notable shortcomings in cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:35

Property Description

Luxurious Amenities and Features
The 5-star Hotel Real Palacio in Lisbon offers a luxurious experience with amenities such as a sauna, hot tub, and fully equipped gym. Guests can also enjoy free WiFi, satellite TV, and complimentary bathroom amenities in the bright and spacious rooms.

Culinary Delights
Indulge in a rich breakfast buffet at the contemporary Real Restaurant or savor regional specialties at the elegant à la carte restaurant and bar, Real Cozinha. Don't forget to explore the variety of Portuguese wines and tapas at the Sports Bar for a true taste of Lisbon.

Convenient Location and Services
Located near Parque Eduardo VII and El Corte Ingles shopping centre, Hotel Real Palacio offers convenience and luxury. The friendly staff can assist with car rentals, making travel arrangements seamless for guests. Book your stay now for an unforgettable experience in Lisbon.

Important information:

When booking 10 or more rooms, please note the following conditions apply: full upfront prepayment, non-amendable and also nonrefundable in case of cancelation.
Access to the Health Club facilities is only for guests aged 16 years and above.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 3 years old to 12 years old stay for free when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 9 per day.

Location

Guest Reviews

8.2
Based on 4470 reviews
Cleanliness: 7.3
Service: 8.8
Location: 8.8
Room Quality: 7.3
Amenities: 7.8
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 8.5
D
Daniel • couple • uy
10
2026-05-09 • via Nuitee
I
Ionel • family_with_children • nl
10
2026-05-08 • via Nuitee
T
Tiago • solo_traveller • pt
8
2026-05-07 • via Nuitee
J
Júlia • solo_traveller • pt
8
2026-05-07 • via Nuitee
A
Amelia • couple • pt
9
2026-05-06 • via Nuitee
A
Ana Mirian • couple • br
5
Pros:

Limpeza ,

Cons:

Atendimento , o telefone não funcionava não tinha como se comunicar com a recepção , restaurante também demorou demais para atender, o atendimento em geral não foi bom , muita demora

2026-05-06 • via Nuitee
J
Jaak • couple • ee
9
A great say as usual - was our fourth visit. See you soon!
Pros:

Location is great.

Cons:

Room cleaning was a little bit erratic - sometimes only late afternoon.

2026-05-05 • via Nuitee
D
Drummond • extended_group • ca
8
Pros:

Breakfast was exceptional value.

2026-05-05 • via Nuitee
C
Claude • solo_traveller • fr
9
2026-05-04 • via Nuitee
V
Valdas • couple • lt
2
Nusivyliau!
Pros:

Pusryčiai jau dešimt metų nesikeičia. Vieta patenkinama.

Cons:

Registratūroje personalas naujas ir išsiblaškęs, ilgai negalėjo rasti užsakymo. Kambarys neišvėdintas. Vėdinimo sistema neveikia. Kiliminės dangos pilnos dėmių ir prisitraukusios įvairių kvapų. Galima miegoti tik prie atviro lango. Šviesos kambariuose labai trūksta.

2026-05-04 • via Nuitee
D
dawn • couple • ie
6
3 star hotel def nowhere close to 5
Pros:

This hotel is a 3/4 star at best. The rooms are tired and would benefit from upgrades. The breakfast was good. This hotel is not worth the money and has been falsely advertised as a 5 star

Cons:

Not a 5 star hotel or even close. Hairdryer in room was very poor. Overall disappointed

2026-05-04 • via Nuitee
J
James • couple • us
10
Great location, good food, wonderful people to help you. No problems.
Pros:

Very nice place to stay. Clean. The front desk people were great. Wonderful breakfast.

Cons:

We had no problems there.

2026-05-04 • via Nuitee
L
Lelia • family_with_children • fr
8
2026-05-03 • via Nuitee
M
Mitja • family_with_children • si
9
2026-05-03 • via Nuitee
A
Andre • couple • br
7
Confortável.
Pros:

Localização privilegiada

Cons:

Estacionamento caro e pequeno.

2026-05-03 • via Nuitee
Y
yuanying • couple • au
7
除蚂蚁以外都还可以
Pros:

位置很好，早餐不错

Cons:

不可思议的是卫生间有许多蚂蚁，向前台反映处理无效果，感觉掉进了蚂蚁窝，前台要我发邮件，去过许多地方，也是第一次遇到这样的状况

2026-05-02 • via Nuitee
D
Don • couple • gb
10
2026-05-01 • via Nuitee
M
MARIUSZ • solo_traveller • pl
10
Cons:

Ząb czasu odbił się na hotelu , w Polsce max 2-3 gwiazdki

2026-05-01 • via Nuitee
M
Maria Helena • solo_traveller • br
10
2026-05-01 • via Nuitee
H
Helen • solo_traveller • gb
10
2026-04-30 • via Nuitee