Best Western Ontario Mills Mall

Hotels
•
Best Western
9.6 (684 reviews)
4395 Ontario Mills Pkwy , Ontario , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and cozy rooms
Good breakfast
Cons:
Some staff interactions could improve
Hotel could use some updates

Categories

Cleanliness
9.49
Rooms mentioned as clean and well-maintained, creating a positive sentiment.
Service
9.66
Staff described as friendly and hospitable, contributing to a pleasant experience.
Location
10
Proximity to shopping areas and restaurants noted positively.
Room Quality
9.45
Rooms described as cozy and comfortable, enhancing guest satisfaction.
Amenities
9.48
Good breakfast and general amenities positively rated; however, some older facilities noted.
Value for Money
9.44
Positive overall sentiment suggesting good value based on the quality of stay.
Food and Beverage
9.29
Breakfast appreciated, but some mention of wanting extended hours.
Overall Experience
10
Strong positive overall feedback across various reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:56

Property Description

Convenient Location
Situated behind the bustling Ontario Mills Mall and near major freeways and the airport, Best Western Ontario Mills Mall offers the perfect base for both business and leisure travelers.

Comfortable Accommodations
With 105 rooms to choose from, guests can enjoy complimentary breakfast, Wi-Fi, and parking, ensuring a relaxing and hassle-free stay.

Superior Customer Service
At Best Western Ontario, hospitality is a top priority, with a focus on providing guests with the utmost convenience and comfort throughout their stay.

Book your stay now at Best Western Ontario Mills Mall for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

9.6
Based on 684 reviews
Cleanliness: 9.49
Service: 9.66
Location: 10
Room Quality: 9.45
Amenities: 9.48
Value for Money: 9.44
Food and Beverage: 9.29
Overall Experience: 10
H
Hsiu-Chen • extended_group • tw
9
2026-07-09 • via Nuitee
M
Madscorp72 • solo_traveller • us
9
2026-07-06 • via Nuitee
H
Hui Feng • family_with_children • tw
8
Cons:

有ㄧ股味道

2026-07-06 • via Nuitee
P
Paul • solo_traveller • th
10
Pros:

The breakfast was very good with a lot of options. It is also in a great location with lots of shopping and dining options.

2026-07-05 • via Nuitee
R
Rita • extended_group • us
10
Cons:

Water pressure in shower wasn’t strong enough

2026-06-29 • via Nuitee
V
Veronica • solo_traveller • us
5
Pros:

Prompt service and friendly staff.

Cons:

Out dated facility.

2026-06-26 • via Nuitee
A
Abundis • family_with_children • us
10
2026-06-26 • via Nuitee
G
George • couple • us
9
2026-06-18 • via Nuitee
S
Sandra • couple • us
9
I’ll rebook if I had to.
Pros:

The room was really clean! The property is in a really good area lots of stores around.

Cons:

The breakfast, Can be better.

2026-06-12 • via Nuitee
D
DE LA CRUZ • couple • us
10
2026-06-11 • via Nuitee
B
Blanca • family_with_children • us
10
2026-06-09 • via Nuitee
W
Walter • couple • us
2
Will not stay here again
Pros:

Did not like much . It’s kind of dirty . The the carpet and and walls are really dirty and old .

2026-06-09 • via Nuitee
A
America • extended_group • us
7
2026-06-09 • via Nuitee
J
JAA • family_with_children • mx
8
Pros:

LA UBICACIÓN ESTABA MUY CERCA DEL OUTLET

Cons:

QUE NO TIENEN TRANSPORTE GRATIS PARA EL AEROPUERTO

2026-06-08 • via Nuitee
H
hongwei • couple • us
10
很好
Pros:

都好

Cons:

没有

2026-06-07 • via Nuitee
B
brown • couple • pf
7
2026-06-06 • via Nuitee
G
Giovanni • couple • pf
8
Agréable
Pros:

Tout était parfait

Cons:

Nous avons eu un petit souci à la réception.

2026-06-05 • via Nuitee
L
Ladale • solo_traveller • us
10
Pros:

The location

Cons:

Nothing

2026-06-04 • via Nuitee
S
Sharon • extended_group • us
10
2026-06-03 • via Nuitee
C
Carlu • solo_traveller • de
6
Pros:

La ubicación y el personal fueron muy amables.

Cons:

El desayuno, no hubo variedad y muy pocas cosas. Falto más fruta o verduras.
Y había gente bien rara hospedada que daba mala impresión ahí y lo hacía sentir inseguro.
Y que me cobraron doblé. Que tuvimos que regresar para reclamar.

2026-06-02 • via Nuitee