Quality Inn & Suites

Hotels
•
Quality Inn
8 (522 reviews)
11 Windward Drive , Grimsby , ca

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Great breakfast variety
Cons:
Inconsistent service at check-in
Remote location

Categories

Cleanliness
7.71
Mentioned positively across multiple reviews, but some issues noted.
Service
8.18
General sentiment is positive but specific negative experience noted at check-in.
Location
7.72
Location was appreciated, but mentioned as remote.
Room Quality
8.17
Rooms described as clean and comfortable.
Amenities
8.2
Breakfast options praised, but a few amenities mentioned as lacking.
Value for Money
7.66
Price perception is generally favorable.
Food and Beverage
8.71
Breakfast variety and quality received positive comments.
Overall Experience
7.68
Overall positive experiences with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:17

Property Description

Indulge in Comfort and Convenience

Modern Amenities: Quality Inn & Suites offers cable TV, a refrigerator, and free local calls in every guest room, ensuring a comfortable stay. Some rooms even boast scenic views of the lake.

Start Your Day Right: Enjoy a complimentary continental breakfast each morning, setting the perfect tone for a day of exploration in Niagara wine country.

Leisure and Entertainment: Take a dip in the indoor pool, stay connected with free wired internet, and keep up with your workout routine at the on-site gym. Plus, with Wild Water Works amusement park and Casino Niagara just a short drive away, endless entertainment options await.

Experience the perfect blend of relaxation and adventure at Quality Inn & Suites. Book your stay now for an unforgettable Niagara getaway.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YHM

Property Policies

  • Parking

    No parking available.

  • Internet

    No internet access available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 13 years old to 17 years old stay for CAD 10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 522 reviews
Cleanliness: 7.71
Service: 8.18
Location: 7.72
Room Quality: 8.17
Amenities: 8.2
Value for Money: 7.66
Food and Beverage: 8.71
Overall Experience: 7.68
C
Cathy • couple • ca
9
I will definitely stay again
Pros:

Very clean. Staff very friendly and helpful. Pool clean as well

Cons:

All good

2026-03-13 • via Nuitee
Алла • family_with_children • ca
8
2026-03-08 • via Nuitee
R
Rose • couple • gb
10
Pros:

Very helpful staff.

2026-02-23 • via Nuitee
R
Robin • couple • ca
9
2026-02-11 • via Nuitee
E
elaine • couple • ca
8
2026-01-28 • via Nuitee
C
Chris • extended_group • ca
10
Pros:

Clean and quiet. Nice pool area

Cons:

Front desk guy was a bit rude but other then that was good stay

2026-01-27 • via Nuitee
L
Lindsey • couple • ca
8
Pros:

Convenient location

Cons:

Elevators didn’t work all the time
Got stuck on it twice

2026-01-26 • via Nuitee
G
Genevieve • solo_traveller • ca
5
The hotel location is handy but I'm glad to be back home
Pros:

Breakfast was great. The selection was beyond what I imagined. Lots of variety to chose from

Cons:

The first night I stayed there, I was told they needed a $200.00 security deposit- I was a little upset because I knew nothing about it. The desk clerk told me it was on my booking contract- when I looked it only mentioned $100.00 security deposit. On the second night (last night) the same clerk told me they needed a $300 deposit because I was paying by visa debit. I explained that I used the same card the day before for the $200.00. He ended up charging me the $200.00. Then when I got up to my room, my TV converter didn't work properly. I went downstairs and he explained what to do- which I did. It still would not work properly so I called him and asked him to come and check it out. He asked me if I had tried to connect a firestick- i told him I was not that tech savvy. He managed to finally fix it- but I was not happy about being accused of something I didn't do.

2026-01-24 • via Nuitee
A
Agbaje • family_with_children • ca
6
2026-01-24 • via Nuitee
L
Lillico • couple • ca
7
2026-01-23 • via Nuitee
L
Laurent • solo_traveller • ca
8
2026-01-19 • via Nuitee
R
Roger • solo_traveller • ca
9
would definitely stay there again
Pros:

Quiet, clean, lots of hot water, easy to control the room's HVAC thermostat for my preference

Cons:

nothing on this visit

2026-01-19 • via Nuitee
G
Gillian • couple • ca
10
Comfortable and what we needed.
Pros:

STaff were excellent and attentive. Breakfast buffet just right with great lady running it.

Cons:

Out of your control lightss from surrounding plaza

2026-01-19 • via Nuitee
T
Tom • solo_traveller • ca
8
Cons:

Breakfastwas a little lacking in selection and quality

2026-01-19 • via Nuitee
L
Linda • couple • ca
6
2026-01-19 • via Nuitee
D
Desiree • extended_group • ca
6
Pros:

Price was reasonable, rooms were clean

Cons:

The customer service at the front desk was very poor. When I initially went to check in, there was a person sitting in the office on their phone, and she told me I would need to wait until the person that could check me in came out of the bathroom which happened like 5 minutes later. I then tried to check in but the person at the front desk told me my room had been booked for november even though I had changed the booking and it was made through a third party. I then showed them the email that showed the change, and they proceeded to argue with me about the dates but then finally read it again and said I was correct, but it likely was not changed in their system because I had booked through a third party. They then wanted to give me a room with only one bed even though I needed a room with two beds because I was not traveling alone. Luckily another traveller who was also checking in asked to switch rooms with us and we got our room but the whole check in experience was very frustrating.

2026-01-19 • via Nuitee
R
Rosanna • family_with_children • ca
7
Basic hotel stay for the price.
Pros:

Clean room, bathroom was very well cleaned.
The employee at front desk was pleasant upon check in.

Cons:

The breakfast was poor. Would have liked more fruit options. Coffee tasted awful. The employee wasn't very friendly in the dining room area. Asked for more coffee , as the urn was empty, and she came back with a new one and flatly said "here's your coffee". More choices would have been nice, perhaps some bagels? Yogurt was sub par (a Greek you're is more desirable than a sugar filled basic yogurt).
Bed was lumpy in the room.
Having a shower soap dispenser next to the sink makes little sense.
Better toiletries. Some lotions/soaps etc (more than a single one provided)

2026-01-19 • via Nuitee
K
Kevin • couple • ca
8
2026-01-18 • via Nuitee
C
chris • solo_traveller • cd
9
Agréable
Pros:

Accueil

Cons:

Tout a été parfait

2026-01-03 • via Nuitee
J
jennifer • couple • ca
9
Fantastic Christmas season spent at this Quality Inn.
Pros:

Great hot breakfast! Lovely attendees

Cons:

Nothing

2025-12-28 • via Nuitee