Maison Twenty Seven

The hotel is beautiful, but the real reason I stay is the service. Rayan especially dealt with my annoying needs to change my reservation, twice, on my week long stay. He found ways to help me that I hadn't asked for. And he did it without being all showy and annoying about it. High reco.

We stayed at Palihouse Santa Monica for a little over two months while my father was in town for surgery, and the experience was shaped in large part by the exceptional staff. Ryan, Gavin, and Dalia were consistently attentive, thoughtful, and incredibly helpful with our many needs over an extended stay, which made a challenging period much easier.

The property itself is an older building and doesn’t offer the full range of services you might expect at this price point (for example, there’s no room service). That said, it’s beautifully decorated and well maintained, and the staff are highly professional and genuinely caring. Their attentiveness and competence more than made up for the lack of traditional hotel amenities, and ultimately made our stay a very positive one.

Excellent service. Room service Breakfast was tasty and came nice and warm. Property grounds are pretty.

Adorable property, historic, everything is thoughtful and on point. Gavin and the staff went above and beyond to make sure my stay was perfect.

If you care about beautiful things, gorgeous architecture, lush Gardens, The Pali House is for you! As you walk into this perfectly preserved time capsule you feel like a 1920s movie star.
The craftsmanship on the ceiling alone, the woodwork and murals make you pine for the lost art of woodworkers. The place just has great vibes. It’s so perfectly located. You could walk anywhere in Santa Monica, but there are bikes to borrow as well. The front desk staff is very helpful and can give you recommendations if you’re new to town. I have been coming here for more than 10 years and it is still has not lost any of its charm. Highly recommend.!

Pros: Location is great, next to the ocean, shopping, and food. The building itself is beautiful & historic.
Cons: they don’t do housekeeping everyday, you have to keep bothering them for anything. The pricing for the rooms I found to be deceitful. When I went to book all the websites said 245-265$ per night on the rooms- yet when we got there it was double that. I don’t find anything about the hotel worth that price point other than the location. There is also hardly any amenities for such a high price point. I will not be staying here again or recommending it.

Amazing rooms and amazing staff. The entire staff is amazing. Gavin, Dinē, and Avi were extremely helpful throughout my stay. Highly recommend.

Location, grounds, old world charm

Our family has enjoyed every minute of our stay. The rooms are awesome and the design of the hotel is so welcoming and fun. Rayan has been an absolute pleasure to work with as has all the staff. They’ve been accommodating to every request and go out of their way to make us feel comfortable and welcomed. We traveled with a baby and toddler and they’ve been helpful moving us into our room and any additional requests we’ve had. The location is perfect for mornings walks and proximity to 3rd street promenade and Santa Monica pier. We will definitely be coming back to visit again and checking out other hotels in the same ownership family. The staff is a huge part of our experience. Thank you!

Had a great stay at Palihouse! Rayai was very welcoming and helpful. The property is very unique and conveniently located in Santa Monica.

Perfekte Lage zu Fuß zum Strand und Restaurants. Wir hatten ein großzügiges Studio mit Küche und großem Bad

We just left Palihouse where we used the top floor (both penthouses) over the week as a place for our daughter’s temporary residence whilst the wedding unfolded at a different venue. As her parents it was so lovely to walk across the Mexican tiled floors to knock on her door — being on the same floor in different penthouse units was amazing. Imagine units with a shared roof garden. Penthouse 1 is larger and had the space needed for hair and makeup. Don’t chose this hotel unless you can appreciate the way they have kept the old beauty of LA in tact. Yes, the stair carpeting has taken its beatings and the lighting might be a bit moody for most but we loved it. You will feel like you’re living in the 1800s. You took the train with your family and walked to this beach lodge where you will have your own kitchen and two blocks to the sand. A roaring fire and velvet couches are waiting for you inside the front door. Now if only they’d paint the walls white those dark beams and tile floor would sing and be a bit lighter. If you can get a king studio you’ll have a kitchen. Brides should all rent both penthouses to keep parents with their daughters during this special time! We used the carendolet house for the wedding and shore hotel as an extra choice for those guests wanting to be right at the beach.

charming old LA vibe

Very nice yard and beautiful building

Oh boy, this place is a... DUMP! Having stayed at their newer property in WeHo (and loved it!), I was excited to stay at the Santa Monica hotel. Um, that was short lived.

In short, its dark, it's old, its filthy, there are ZERO services - that includes any food and drink after 1pm (even the cookies were gone, cleared away, by 8pm - and the staff are nonchalant to say the least. It's pretty amazing to charge around $400 a night, and to return after a long day to find that my room was not made up. I called front desk to ask why, and, surprise surprise, buried in the check-in materials is the detail that you have to request housekeeping. Don't be fooled that this is a hotel and its a given. NOTHING is a given in this place. Palihouse Santa Monica is a gloried hostel, if indeed novelty wallpaper and a bit of taxidermy elevates it so... the bathrooms are also rank. Old and rank. If you like sticky shower curtains, this place will be your jam.

Pro-tip: don't bother. Stay at the Hampton Inn up the street. What it lacks in wallpaper and taxidermy, it'll make-up for in actual hotel offerings.

Beautiful location