Inn at the Highland Denver Downtown

Hotels
5.6 (658 reviews)
2601 Zuni Street, Building A , Denver , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Nice friendly atmosphere
Cons:
Dirty rooms
Unhelpful management
Bed bugs

Categories

Cleanliness
3.24
Multiple reviews indicated severe cleanliness issues, including reports of bed bugs, dirty common areas, and unclean rooms.
Service
7.22
Some reviews mentioned helpful staff, but also instances of ignored requests and unsatisfactory responses.
Location
7.76
Location was praised in several reviews, recognized as a positive aspect of the stay.
Room Quality
4.2
Comments regarding room conditions were primarily negative, including references to filthy rooms and incorrect bed sizes.
Amenities
6.24
Limited mentions of amenities, but existing reviews suggest average options available.
Value for Money
5.2
The facility was considered overpriced for the quality of service and cleanliness experienced.
Food and Beverage
6.25
Some positive comments on breakfast offerings, averaging out the overall experience.
Overall Experience
4.71
Overall sentiment from reviews was mixed, with significant frustrations overshadowing some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:08

Property Description

Convenient Location
Situated just 1.5 km from the Pepsi Center in Denver, Quality Inn offers a prime location for travelers looking to explore the city's top attractions.

Comfortable Accommodations
Guests can enjoy cable TV, air conditioning, and a private bathroom in each room, ensuring a comfortable stay after a day of sightseeing.

Great Facilities
With a 24-hour front desk and vending machines, Quality Inn goes the extra mile to provide convenience and excellent service to its guests.

Book your stay now at Quality Inn Denver and experience comfort and convenience at its best!

Important information:

Please note that cash or pre-paid cards cannot be accepted at this property. Only a major credit card or debit card is accepted upon check-in. Contact the property directly for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DEN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.6
Based on 658 reviews
Cleanliness: 3.24
Service: 7.22
Location: 7.76
Room Quality: 4.2
Amenities: 6.24
Value for Money: 5.2
Food and Beverage: 6.25
Overall Experience: 4.71
M
Michel • couple • us
1
Never again. The worse
Pros:

Nothing

Cons:

I didn’t like everything .

2026-06-04 • via Nuitee
D
Dimitar • couple • bg
7
2026-06-03 • via Nuitee
T
Tyler • solo_traveller • us
1
While the staff is nice and helpful, the property is atrocious. Do not stay here
Pros:

We liked almost nothing about the property except for the location and the staff

Cons:

It was the dirtiest and most uncomfortable hotel my wife and I have ever stayed at. The rooms were not ready at check in and when we finally did get checked in we wondered if they had been cleaned at all. There was a dried up tobacco chew pouch on the night stand, the bed was broken, AC was basically non existent, the room was hardwood but not swept or mopped (my feet were immediately black with dirt after showering), keycards didn’t work and took 3 different trips to the front desk, the phone was broken so the front desk couldn’t hear us when we tried to call, towels were extremely threadbare and dingy, there was a hole in the bathroom floor and masking tape over another hole in the wall beneath the bed. There are probably even more things that I’ve forgotten, but I’ll just end saying this hotel put a serious downer on what was supposed to be a fun weekend getaway for my wife’s birthday. We only stayed here because the other hotels were booked up because of a big event close by. We will never stay here again.

2026-06-01 • via Nuitee
J
Jon • solo_traveller • us
2
Definitely a budget hotel
Pros:

The price

Cons:

They confused the rooms and gave me one that was already occupied and someone in it, so I had to haul my luggage back down the outside stairs and get the correct one. The room looked clean despite the cigarette smell and the heater/ac that has definitely seen better days. The so called "hot breakfast" was just cereal and pastries. And sub par coffee too.

2026-06-01 • via Nuitee
J
Jamie • solo_traveller • us
1
2026-06-01 • via Nuitee
M
Martinez • couple • us
1
Will not ever stay here again
Pros:

Location was great

Cons:

Room was dirty, vomit on wall old blood on bathroom wall. Very disturbing

2026-06-01 • via Nuitee
J
jeremyshady • solo_traveller • us
8
Pros:

Location

Cons:

No coffee in rooms

2026-06-01 • via Nuitee
C
Christina • solo_traveller • us
3
Cheap and convenient but not worth the money
Pros:

The only thing I liked about the place was it was close to the location I was there for.

Cons:

Started off with a mix up with my room.Then the room was absolutely disgusting.It didn't look like it had been cleaned.The only thing that was clean was the bed but there were no blankets in the room. The shower curtain was broken. The counter in the bathroom was dirty and had cigarettes stains. Questionable stains on the curtains , graffiti on the table. Patched holes that weren't painted on the walls.

2026-05-31 • via Nuitee
J
Jamie • solo_traveller • us
1
Pros:

Location is great

Cons:

Not as advertised at all

2026-05-29 • via Nuitee
S
Scott • solo_traveller • gb
2
Baby Jesus was born in a nicer place
Pros:

Walking distance to ball arena
Water pressure was 10/10

Cons:

Crusty damaged curtains, building is surrounded by homeless people, dead spider squashed against the wall, bathroom door was smashed up, elevator was damaged.
Didn’t feel safe and checked out after 1 night. Not sure how this was give 3 stars, very misleading!

2026-05-27 • via Nuitee
D
Damion • solo_traveller • us
1
2026-05-20 • via Nuitee
G
glaze • solo_traveller • us
1
This hotel is SHIT!
Pros:

Nothing. It was awful. I didn't stay in the room. It was a step away from a homeless shelter. The door looked like it had been kicked in there was blood drops on the floor...the fucking bed was like out of 1970. This listing should never ever be on booking.com

Cons:

It was a step away from a homeless shelter!!! Run down God damn awful for the prime location...I want my money back!!!!

2026-05-14 • via Nuitee
S
Sarah • solo_traveller • us
1
Gross. Will never stay again.
Pros:

Location

Cons:

Dirty, terrible neighbourhood, smells like smoke, trash everywhere, car not safe to park.

2026-05-12 • via Nuitee
G
Griffin • solo_traveller • us
8
2026-05-11 • via Nuitee
G
Griffin • solo_traveller • us
9
2026-05-11 • via Nuitee
C
Carlo • solo_traveller • us
6
2026-05-09 • via Nuitee
P
Paul • solo_traveller • au
4
Pros:

Location great close to town

Cons:

Noisy and disrespectful tenant . Misbaving till all hours of the night / morning

2026-05-09 • via Nuitee
L
Louis • solo_traveller • us
1
Breakfast was skimpy and horrible.
Pros:

Room was in bad shape. Poor maintenance. No wastepaper baskets, faucent in bathroom clogged, Burnt out light bulb in room and bathroom, difficult to breath due to dust in air, window had to be repaired while there, etc

Cons:

poor value

2026-05-09 • via Nuitee
A
Alexandra • couple • es
1
Terrible
Pros:

Res

Cons:

És un lloc molt brut, els llits són incòmodes, el bany estava molt, molt brut. Hi ha pintades per dintre de les habitacions, la porta principal estava trencada i costava d’obrir.

2026-05-03 • via Nuitee
B
Barajas • solo_traveller • us
7
2026-05-01 • via Nuitee