Holiday Inn Express - Ludlow - Chicopee Area by IHG

Hotels
Holiday Inn Express
8.6 (361 reviews)
321 Center Street , Ludlow , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Convenient location
Decent breakfast
Cons:
Tight parking
Small closet
Limited breakfast meat choices

Categories

Cleanliness
8.24
The hotel was exceptionally clean and the room was quite comfortable.
Service
9.21
The staff is also amazing and very friendly and accommodating.
Location
8.75
The hotel is conveniently located, with various food choices nearby.
Room Quality
8.7
Rooms look nice after recent renovation and are quite comfortable.
Amenities
8.23
Breakfast was good and had some decent choices, but could improve.
Value for Money
8.69
Modern and clean rooms for a reasonable price.
Food and Beverage
8.24
Breakfast was decent, the cinnamon buns were excellent!
Overall Experience
8.71
Overall each night has gone well with enjoyable amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 05:00

Property Description

Convenient Location and Modern Amenities

This Ludlow hotel near Interstate 90 offers free Wi-Fi, microwave, and refrigerator in each room. Enjoy Cable TV, work desk, and coffee facilities during your stay at Holiday Inn Express Ludlow.

Delicious Breakfast and Fitness Options

Start your day with a complimentary breakfast including hot coffee, fresh fruit, and pastries. Stay active at the fitness centre or take a refreshing swim in the heated indoor pool.

Close to City Center and Dining Options

Located just 10 miles from Springfield city centre, Ludlow Holiday Inn Express provides easy access to local dining spots within a mile. Book now for a relaxing stay with great amenities!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 361 reviews
Cleanliness: 8.24
Service: 9.21
Location: 8.75
Room Quality: 8.7
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 8.24
Overall Experience: 8.71
K
Kristy-lynn family_with_children us
8
Breakfast Ladies are wonderful
Pros:

Very convenient to Springfield College. Staff was extremely friendly, especially the morning breakfast ladies. Helpful and friendly.

2026-04-08 via Nuitee
T
Timothy solo_traveller us
9
Good.
Pros:

Good. Staff attentive.

2026-03-29 via Nuitee
K
Ken solo_traveller us
9
Good place to stay.
Pros:

The place was having some work done so that wasn't the best experience for me, but I understand that it was necessary.

Cons:

The bed was like a big marshmallow.

2026-03-19 via Nuitee
D
Debora couple us
10
2026-03-16 via Nuitee
T
Tammy family_with_children us
7
2026-03-02 via Nuitee
M
mary-jo solo_traveller us
2
Not good
Pros:

Other than location, nothing

Cons:

It was dirty and staff was rude

2026-03-01 via Nuitee
T
Timothy family_with_children us
5
2026-01-20 via Nuitee
T
Tien C family_with_children us
1
Pros:

Very bad . First day no air

2026-01-19 via Nuitee
N
Nett family_with_children us
1
2026-01-19 via Nuitee
R
Rafael family_with_children us
10
The hotel and service are all good.
Pros:

The breakfast was excellent and the location was perfect. The service staff were great. Everything was great.

2026-01-19 via Nuitee
K
Kimberly family_with_children us
8
Pros:

The beds were very comfortable and the room was nice and very clean.

Cons:

It was noisy

2026-01-19 via Nuitee
J
Jason family_with_children us
10
Pros:

Everything was clean. Locations was good, and the room was comfortable. Staff were friendly. Couldn't find my priority club number though. It might be to old and have gotten deleted or something.

2026-01-03 via Nuitee
G
Gayle couple us
10
Friendly, clean, comfortable hotel, and we will come back
Pros:

Comfortable bed and clean bedding. A good breakfast with a really nice staff. Modern aesthetically pleasing room and a walk in shower.

Cons:

A little noisy by the turnpike in the early morning hours, but that can’t be helped

2025-12-26 via Nuitee
A
Angie family_with_children us
10
Pros:

Rooms were clean. Breakfast was very good. Staff was very friendly.it was very pleasing.

2025-12-17 via Nuitee
J
Joe couple us
8
Pros:

Hotel was clean and the breakfast tasty

Cons:

We booked what we thought was a handicap room based on photos on booking.com and recvd a hearing impaired room. Photos are misleading

2025-12-07 via Nuitee
T
Tisa A. family_with_children us
10
2025-11-29 via Nuitee
S
Susan family_with_children us
9
2025-11-23 via Nuitee
T
Thomas solo_traveller us
8
Overall each night has gone well. I am not there during renovation hours so I can't speak on noise.
Pros:

I liked the coffee and breakfast every morning - extremely convenient for healthcare travelers. The staff is also amazing!

Cons:

There wasn't much not to like. At the risk of sounding picky I will share the breakfast should offer different meat choices in the morning turkey & bacon , bacon should always be an option:) Also an omelet type egg - real egg would be amazing!!!

2025-11-22 via Nuitee
D
DeoniaNeveu Family Burlington, North Carolina
8
Friendly And Clean Stay
Pros:

We stayed here during our trip to visit with family, and because we have stayed here plenty of other times before in the past and had done a review some years back, but I'm doing another review because the hotel has done a complete remodel to all the rooms and interior hallways. However, the common areas on the ground floor and the complimentary breakfast area are all going to be done they said this coming week, the beginning of November 2025, and that it will perhaps not be complete until the Spring of 2026.

We were given room 336. The rooms look nice but I do feel that the closet is very small and could use a shelf, and also the location of the closet cabinet is on the wall where the TV is and blocks the person's view of the TV on the bed at the end. The bathroom has some empty wasted unused space, and I feel that the counter top could have been better to have been expanded further over to be larger to fill in that wasted empty space, and also add in some extra cabinets for guests to put there toiletries. The tiny cabinet that they have now they use to put the towels in and it can only hold a few towels, and leaves no room for guest to use, but the bathroom is truly much better than it used to be before the renovation and it does have a nice look. Otherwise the newly designed rooms are fine.

The Complimentary breakfast is good and the service is very friendly and accommodating. We look forward to returning to this hotel in the future when the public area renovations are complete.

2025-11-06 via Tripadvisor
C
Chris solo_traveller us
8
Good for the location and price point
Pros:

The room was modern and clean - it was very comfortable for the price point. The breakfast was decent - the cinnamon buns were excellent! Check In and out was fine as well.

Cons:

The parking lot was a little tight.

2025-11-05 via Nuitee