Holiday Inn Express - Ludlow - Chicopee Area by IHG

Hotels
•
Holiday Inn Express
8.3 (267 reviews)
321 Center Street , Ludlow , US
+1 413-589-9300

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Clean, recently renovated rooms
Good/very good breakfast
Convenient location near I-90
Spacious rooms and comfortable beds
Strong air conditioning
Cons:
Traffic/highway noise and thin walls
Carpet/musky smells in rooms and lobby
Ongoing renovations causing disruption
Accessibility/handicap room setup issues
Isolated cleanliness incidents (stained bedding)
Parking difficulties and pool area limited/closed

Categories

Cleanliness
7.5
Many rooms described as very clean and recently renovated, but recurring issues reported (carpet smell, musky lobby, blood on bedding in one room) lower overall cleanliness sentiment.
Service
9.6
Staff repeatedly described as friendly, helpful and professional; front desk comped a stay after issues and were praised overall, though a few procedural hiccups (receipt, difficulty locating a noise) were noted.
Location
7.6
Convenient proximity to I-90 and useful for travelers, but several guests complained about traffic/highway noise affecting room quietness.
Room Quality
8.3
Many guests reported newly renovated, spacious and comfortable rooms with good AC; however some rooms had problems (humming noise in accessible room, poorly set-up accessible bathroom, a small room offered as replacement) that temper the positive reports.
Amenities
8.1
Breakfast consistently praised and A/C noted as strong; pool patio was closed, no towels at pool reported, parking was awkward with dumpsters/specialty spots and ongoing lobby renovations caused disruption.
Value for Money
7.4
Mixed signals: some guests called it affordable and updated, others felt it was overpriced for small rooms or for issues encountered (noise, cleanliness lapses).
Food and Beverage
9.5
Breakfast received repeated positive mentions (very good/great/decent for a chain; breakfast room 'superb'), making F&B one of the stronger aspects.
Overall Experience
8.4
Overall positive stay for many guests (would stay again, pleasant experience, helpful staff), but problems with noise, renovation disruption and occasional cleanliness/accessibility incidents reduced the experience for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Convenient Location and Modern Amenities

This Ludlow hotel near Interstate 90 offers free Wi-Fi, microwave, and refrigerator in each room. Enjoy Cable TV, work desk, and coffee facilities during your stay at Holiday Inn Express Ludlow.

Delicious Breakfast and Fitness Options

Start your day with a complimentary breakfast including hot coffee, fresh fruit, and pastries. Stay active at the fitness centre or take a refreshing swim in the heated indoor pool.

Close to City Center and Dining Options

Located just 10 miles from Springfield city centre, Ludlow Holiday Inn Express provides easy access to local dining spots within a mile. Book now for a relaxing stay with great amenities!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Location

Guest Reviews

8.3
Based on 267 reviews
Cleanliness: 7.5
Service: 9.6
Location: 7.6
Room Quality: 8.3
Amenities: 8.1
Value for Money: 7.4
Food and Beverage: 9.5
Overall Experience: 8.4
J
Jacqueline • couple • us
10
2026-10-31 • via Nuitee
R
roseann • solo_traveller • us
6
Pros:

Staff were nice.

Cons:

Very very noisy - traffic, despite request to be in quiet room.

2026-10-26 • via Nuitee
H
HS • family_with_children • de
8
Wir können dieses Hotel weiterempfehlen
Pros:

Schönes Zimmer großes Bad, gemütliches Bett, sehr gutes Frühstück.
Nette Rezeptionistin.

Cons:

Sehr hellhörig man hat neben und über uns jeden Schritt gehört, Der Rauchmelder ging los (Test) und wir mussten jemand von der Rezeption holen.
In der Lobby fanden Renovierungsarbeiten statt.

2026-10-24 • via Nuitee
M
Merasol • couple • us
10
Let me know early next year I’m planning to go back.
Pros:

Friendly staff

Cons:

Everything is good

2026-10-12 • via Nuitee
S
Steven • couple • us
10
2026-10-08 • via Nuitee
J
Josselyn • solo_traveller • us
4
Pros:

Staff friendly

Cons:

Renovations a mess.
Accessible room was not set up well at all for wheelchair. Way overpriced for a small room.

2026-10-07 • via Nuitee
C
Chelsea • family_with_children • us
7
2026-09-14 • via Nuitee
L
Luis • couple • es
10
Estancia familiar muy buena
Pros:

Muy serviciales y profesionales

Cons:

Todo muy bien

2026-09-05 • via Nuitee
A
Andre • family_with_children • us
10
Pros:

It was a pleasant experience

2026-08-31 • via Nuitee
D
Darlene • solo_traveller • us
4
The stay was okay except for the smell of the carpet in the room. Breakfast was great.
Pros:

Nice breakfast!

Cons:

The room smelled like a wet dog. I let management know. I had lysol and that did not work. Carpet needed scrubbed bottom line. I should've asked for another room.

2026-08-24 • via Nuitee
R
Rui Miguel • solo_traveller • pt
10
2026-08-22 • via Nuitee
A
Annette • family_with_children • us
8
Pros:

Brand new room. Location was perfect for our needs.

Cons:

Musky smell i lobby but they are renovating so it will all be great when they are done.

2026-08-17 • via Nuitee
A
Amy • solo_traveller • us
8
2026-08-17 • via Nuitee
E
Emanuele • solo_traveller • us
9
Pros:

The room was renewed very recently. Very spacious and comfy. Very clean.

Cons:

Probably a little pricy to be in Ludlow, next to the highway

2026-08-11 • via Nuitee
P
Pamela • family_with_children • us
8
Cons:

Extend breakfast until 11

2026-08-10 • via Nuitee
M
Meg • couple • us
9
2026-07-24 • via Nuitee
S
scott R • solo_traveller • us
8
2026-07-23 • via Nuitee
V
Veronica • solo_traveller • us
10
Would definitely stay here again A++++++++
Pros:

Very clean staff exceptional very helpful and friendly breakfast room was superb

2026-07-23 • via Nuitee
M
Mary Ann • solo_traveller • us
2
Pros:

The people were wonderful. The breakfast was decent for a chain hotel.

Cons:

The first room we were put in was very nice with a king size bed. My husband has balance issues, so we were given a handicap room. However, there was a humming noise that hurt our ears. The young lady at the front desk came and she couldn't figure out where it was coming from. (She did mention we weren't the first ones to comment on it.) She then gave us another room that was much smaller. The bathroom was not set up with even handles for getting in and out of tub. We went to move pillows around in one queen bed and the pillow behind had a good size blood stain. When we pulled back the sheets there was more blood. We totally checked ourselves out to see if either of us was bleeding. We weren't. It was so late by then we just slept in the second queen bed.
When we informed the front desk in the morning they did comp our stay.

2026-07-14 • via Nuitee
K
Kristin • family_with_children • us
8
Hotel is clean and convenient.
Pros:

The new rooms are spacious and well thought out. Breakfast was better on Saturday than Sunday. Everyone was friendly. The air conditioner was nice and powerful.

Cons:

The parking lot had speciality spots and large dumpsters. It was difficult to park when we came back at night. The patio off the pool was closed. There were no towels at the pool.

2026-07-13 • via Nuitee