Extended Stay America Suites - Billings - West End

Hotels
•
Extended Stay America Suites
7.2 (850 reviews)
4950 Southgate Drive , Billings , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Cons:
Cleanliness issues
Limited amenities
Lack of breakfast options

Categories

Cleanliness
6.01
Many reviews mentioned dirty floors and a filthy building.
Service
8.48
Overall staff reviews were positive, though some found them lacking in certain aspects.
Location
8.52
Numerous reviews highlighted good location and easy access.
Room Quality
6.47
Some rooms were comfortable, but multiple guests reported issues.
Amenities
5.5
Several guests noted missing essential amenities like ice machines and kitchenware.
Value for Money
8.96
Most guests felt the price was reasonable given the overall experience.
Food and Beverage
6.01
Breakfast options were limited and not well-received.
Overall Experience
7.68
Mixed experiences, but many guests found value in the price and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:04

Property Description

Fully Equipped Kitchen in Every Room
Enjoy the convenience of having a fully equipped kitchen in every room, complete with a stove top, microwave, and fridge.

Complimentary Grab-and-Go Breakfast
Start your day right with our free grab-and-go breakfast, including a variety of options like breakfast bars, muffins, and hot cereal, along with coffee and tea.

Convenient Amenities and Nearby Attractions
Benefit from free WiFi, 24-hour front desk service, and complimentary onsite parking. Explore nearby attractions such as Geyser Park, Rimrock Mall, and The Reef during your stay.

Book now for a comfortable and convenient extended stay experience at Extended Stay America - Billings - West End.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BIL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.2
Based on 850 reviews
Cleanliness: 6.01
Service: 8.48
Location: 8.52
Room Quality: 6.47
Amenities: 5.5
Value for Money: 8.96
Food and Beverage: 6.01
Overall Experience: 7.68
T
T. Rios • solo_traveller • us
4
Not worth the cost
Pros:

Nice sized room, big refrigerator and freezer

Cons:

The bed was horrible, the base was very loose and swayed even when someone walked on the floor. The fan in the bathroom was extremely loud. The carpet was extremely stained and looked dirty. There were no anti slip strips in the shower and it was very slick. For the price, it was very poor!

2026-06-27 • via Nuitee
F
Faith • solo_traveller • us
10
Pros:

Staff was great room clean and comfortable. Location great also.

2026-06-22 • via Nuitee
K
Kathy • solo_traveller • us
3
Stay elsewhere
Pros:

Nothing really.

Cons:

The room was very dated, carpet was very dirty. Window's were all filthy, hallway and elevator were dirty. Garbage cans outside were over flowing and property wasn't taken care of outside either.

2026-06-22 • via Nuitee
T
Timothy • couple • us
7
2026-06-20 • via Nuitee
M
Marie-Luise • solo_traveller • us
5
2026-06-20 • via Nuitee
T
Thomas • couple • us
3
Do not recommend
Pros:

The location

Cons:

It was dirty outside, dirty lobby, elevators, rooms appeared clean but the floor made my husbands socks brown

2026-06-16 • via Nuitee
T
Townsend • solo_traveller • us
9
Pros:

The room was extremely clean and everything in order.

2026-06-13 • via Nuitee
A
Anita • couple • us
7
2026-06-10 • via Nuitee
F
Frank • couple • us
5
Pros:

Location was good.
Breakfast was poor.

Cons:

Seemed to be a halfway house.

2026-06-03 • via Nuitee
A
Ann • solo_traveller • us
6
It was ok
Pros:

Economic reasonable

Cons:

A lot of broken things

2026-06-03 • via Nuitee
E
ELIZABETH • couple • gb
1
2026-06-01 • via Nuitee
A
Ashton • solo_traveller • us
7
2026-05-29 • via Nuitee
J
James • couple • us
1
Will not be staying here again as we pass through
Pros:

Location

Cons:

Toilet was broke carpet was wet. Was not a breakfast as stated it was grab & go.

2026-05-27 • via Nuitee
R
Ranell • solo_traveller • us
6
2026-05-25 • via Nuitee
P
Pels2A • couple • us
2
Not good. Tried to leave but all other hotels were full. Hotel was dirty, smelled like weed and the older gentleman that
Cons:

Dirty, smelled like weed

2026-05-20 • via Nuitee
H
Hsin • solo_traveller • us
7
2026-04-14 • via Nuitee
M
Madalyna • family_with_children • us
10
I WOULD stay again
Pros:

The whole room was clean , carpets had no stains, bed was comfortable after an 8 hour dri e, AND the towels looked clean no stains or random hairs.

Cons:

The breakfast was a grab and go , our hall way smelt sooooo strong of burnt popcorn and Chinese food I had to put a towel at the bottom of our room door it was coming in

2026-04-01 • via Nuitee
J
Jeremy • family_with_children • us
6
2026-03-31 • via Nuitee
T
Tammie • solo_traveller • us
3
I wont stay again
Pros:

The one girl staff at night was goid the other was not so good

Cons:

It was dirty

2026-03-30 • via Nuitee
L
Linda • extended_group • ca
2
2026-03-28 • via Nuitee