Malmaison London

Hotels
Frasers Hospitality
8.6 (2001 reviews)
18-21 Charterhouse Square , London , gb

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent service
Cons:
Poor room cleanliness
High price not matched by experience
Breakfast issues

Categories

Cleanliness
7.63
The first impression of the room was unpleasant due to a strong sewage smell.
Service
10
Every member of staff encountered was friendly, polite, and helpful, providing great service.
Location
9.6
Great location for visiting the city and close to attractions.
Room Quality
8.14
Room was spacious and comfortable but initial smell created a negative impression.
Amenities
9.09
Amenities were generally satisfactory with some areas needing improvement.
Value for Money
8.12
Expectations were high for a luxury stay, but the experience fell short.
Food and Beverage
7.58
Breakfast buffet was poorly maintained, though quality of food was decent.
Overall Experience
8.63
Despite some shortcomings, the overall stay was enjoyable with excellent service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:53

Property Description

Stylish Bedrooms and Free WiFi
Indulge in the comfort of stylish bedrooms equipped with flat-screen satellite TVs and free WiFi, ensuring a relaxing stay.

Chez Mal Restaurant
Experience a culinary journey at Chez Mal Restaurant, offering a delightful fusion of traditional steakhouse and classic French brasserie cuisines.

Private Dining and Classic British Dishes
Treat yourself to private dining at The Brasserie, savoring a menu of classic British dishes crafted from regional produce, complemented by a selection of beers and signature champagne cocktails.

To experience the perfect blend of luxury and convenience at our boutique hotel in central London, book your stay now!

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our seasonal A’ la Carte menu and a side dish.

When rooms booked for 2 adults and 1 child, breakfast and dinner are not included in the advertised rates for children and the charges are as follows directly to the hotel: 0–4 years old: complimentary breakfast 5–11 years old: breakfast charged at 50% of full price 12 and above: breakfast charged at full adult price. Kids dinner menu is also available.

Please note that extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (GBP 30 per night) directly with the hotel.

When traveling with a dog, please note that an extra charge of GBP 25 for 1 dog or GBP 40 for a maximum 2 dogs, per night applies. Dogs are allowed in designated guest rooms. Please notify the hotel in advance.

Starting 9th October 2024 our hotels will be cashless, please use cards or digital payments for transactions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCY

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.6
Based on 2001 reviews
Cleanliness: 7.63
Service: 10
Location: 9.6
Room Quality: 8.14
Amenities: 9.09
Value for Money: 8.12
Food and Beverage: 7.58
Overall Experience: 8.63
A
Andrew couple gb
6
Nice comfortable hotel. A few fringe processes could be improved.
Pros:

Very comfy room. And a free upgrade to a king sized bed. Bathroom was spacious. Room was nice overlooking park. Reception staff were courteous.

Cons:

Aircon was broken although a) were warned in advance and b) tower fan was great replacement. Rain shower didn’t work well and sad to see mostly because the water outlets were blocked by calcium deposits. I was a little bit frustrated that I reported I had left my metal water bottle in the room fridge a couple of hours after checkout. But no reply. Eventually 2 days later I called up. Another day waiting and I was sent a link for lost property. Guess what? No water bottle found. Not the best experience. That said the staff I spoke to were very friendly.

2026-07-04 via Nuitee
D
Dale couple za
10
2026-07-04 via Nuitee
C
Carol couple gb
7
Pros:

Great location

Cons:

My “upgraded” was small and dark.

2026-07-03 via Nuitee
T
T4444DAbrendav Business United Kingdom
10
Brilliant service
Pros:

Business away day for 35 attendees. So many last minute changes but nothing was too much for Malmaison. Massive thanks to Camilla for all your help in getting things sorted. Have absolutely no hesitation in recommending Malmaison for events.

2026-07-02 via Tripadvisor
L
Laura couple je
6
Pros:

Location and comfy bed

Cons:

Staff- lady on arrival to leave bags barely said 2 words. Victor on the other hand very friendly and helpful

2026-07-02 via Nuitee
J
Jodie solo_traveller gb
10
2026-07-01 via Nuitee
T
TheBison1981 Couples Halesworth, Suffolk, East Anglia, England
10
Another great stay in Charterhouse Square
Pros:

Perfectly positioned to get around Londons centre.
The rooms are always good and this time we were in prime position 2nd floor right front and centre overlooking the Square.
We were well looked after from arrival to departure and all of the staff were cheery and attentive.

2026-06-29 via Tripadvisor
7
777meganj Family
10
Another fab stay
Pros:

Staff are there usually friendly self. The room was lovely and the bed was comfy

2026-06-29 via Tripadvisor
A
A9541HMnatashas Business
10
Our away day
Pros:

A great day with all our teams. Ahmed was amazing, thankyou for looking after us Ahmed!

2026-06-29 via Tripadvisor
J
Jill solo_traveller gb
8
2026-06-29 via Nuitee
3
325kirstyf Couples
10
A great stay!
Pros:

Lovely experience at the Malmaison Hotel. Our room was upgraded which was a nice surprise, and the reception staff were attentive and friendly!

2026-06-28 via Tripadvisor
A
Alexandre Rocha solo_traveller br
9
2026-06-28 via Nuitee
P
Paradise35825070082 Business
10
Great stay
Pros:

I loved my stay here. Great location and amenities but the highlight of this hotel is the friendliness and charisma from Victor. Thank you for such a warm welcome and great conversations!

2026-06-27 via Tripadvisor
Y
Yoko93 family_with_children us
10
Excellent stay; I'd definitely recommend this hotel.
Pros:

Our room was clean and spacious; the bed was comfortable; and the location was great! The neighborhood itself was very pleasant. There were a lot of good places to eat, and it was an easy walk to many of the places we wanted to visit.
The staff at the front desk was friendly and very helpful

2026-06-26 via Nuitee
J
John couple gb
7
Okay although the staff were amateurish
Pros:

Location

Cons:

Small rooms, initial room with no windows insisted on a transfer to a larger room

2026-06-25 via Nuitee
H
Hughes solo_traveller gb
9
Pros:

Good room sizes, dressing table area was well thought out, very clean and staff were a great help in us securing a phone left on a taxi by mistake. Will be back

Cons:

All good

2026-06-24 via Nuitee
N
Nomad50045300353 Family London, England
10
Amazing dinner and service at Chez Mal
Pros:

We had dinner at Chez Mal and the food and atmosphere have been amazing! Everything was delicious, some of our favourites were trout, steak, chicken thighs starter. Ajay has been amazing, we asked for suggestions and depending on what we said he provided tailored recommendations. Our favourite dishes were recommended by him! Thank you, Ajay! Looking forward to going back!

2026-06-23 via Tripadvisor
R
RogerB100 Family Cambridge, Cambridgeshire, England
10
Fantastic staff and a very comfortable and quiet nights sleep in the heart of the City
Pros:

We arrived early but were checked in to one of our two rooms that was already made up. When we came back from some sightseeing our second room was ready - a small issue was dealt with speedily and without question by the staff - a sign of a good hotel !! I was a bit worried about noise when we arrived but at night the square outside the hotel was very quite despite being right between Barbican and Farringdon. Had the best nights sleep all week and then finished our stay with a hearty breakfast. All the staff, without fail, were friendly and helpful - a real credit to the hotel.

2026-06-22 via Tripadvisor
T
Theodoros Arvanitis solo_traveller gb
9
2026-06-22 via Nuitee
G
G115FTstevec Couples Lathom, Ormskirk, Lancashire, England
10
Summer in the city!
Pros:

Lovely experience for a Summer weekend in London Town! Great location, great Club Mal price and lovely room which was spacious and beautifully decorated. Arrived early and staff member Francesca found us a room upgrade straight away so we were all set! Great air con during the hot night, lovely breakfast too!

2026-06-21 via Tripadvisor