Microtel Inn & Suites by Wyndham Cherokee

Hotels
•
Microtel Inns & Suites
8.1 (1165 reviews)
674 Casino Trail , Cherokee , us
+1 828-352-2302

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Pet friendly
Friendly staff
Affordability
Clean rooms
Cons:
Poor breakfast options
Manager issues
Old room features
Unpleasant odors

Categories

Cleanliness
8.18
Mostly positive with reports of clean rooms, but some issues with TV and other amenities.
Service
8.65
Staff described as friendly and helpful, but some complaints about managers' follow-ups.
Location
8.69
Well-rated with proximity to shops and transport.
Room Quality
7.64
Various complaints about room size and amenities, such as broken TV speakers.
Amenities
7.67
Needs improvement, specifically regarding breakfast options and TV functionality.
Value for Money
8.63
Considered affordable with decent facilities.
Food and Beverage
7.18
Breakfast options not satisfactory; hot breakfast requested.
Overall Experience
8.15
Guests had generally good experiences with some notable complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:51

Property Description

Convenient Location
Situated just 1.6 km from Harrah’s Cherokee Casino off Highway 441, Microtel Inn & Suites by Wyndham Cherokee offers easy access to nearby attractions such as Downtown Cherokee and Oconaluftee Islands Park.

Comfortable Accommodations
Guest rooms at our pet-friendly hotel feature free WiFi, cable TV, and a coffee maker. For added luxury, select rooms include a microwave, refrigerator, and spa bath, ensuring a relaxing stay for all our guests.

Amenities for All
Start your day with a delicious continental breakfast and take advantage of on-site laundry facilities during your stay. Whether you're here for leisure or business, our hotel provides the perfect blend of convenience and comfort.

Book your stay at Microtel Inn & Suites by Wyndham Cherokee now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 1165 reviews
Cleanliness: 8.18
Service: 8.65
Location: 8.69
Room Quality: 7.64
Amenities: 7.67
Value for Money: 8.63
Food and Beverage: 7.18
Overall Experience: 8.15
D
Diana • solo_traveller • us
10
Pros:

Location, beds were comfortable

Cons:

N/A

2026-07-25 • via Nuitee
P
Pamela • family_with_children • us
10
2026-07-25 • via Nuitee
W
Wells • solo_traveller • us
9
2026-07-24 • via Nuitee
L
Lori • couple • us
10
Well worth it
Pros:

The property is located close enough to walk to the casino. It is located near several stores and fast food restaurants in case you need something quick to eat. And they are always super accommodating of any of my needs. I’ve had when I stayed there.

Cons:

Nothing

2026-07-24 • via Nuitee
G
Galit • extended_group • il
6
Pros:

מיקום נוח מיד עם סיום הטיול בגרייט סמוקי. בקבלה היו אדיבים ומסבירי פנים.

Cons:

מלון ישן מאוד.

2026-07-22 • via Nuitee
D
Daugherty • extended_group • us
8
It wàs good
Pros:

The pool

Cons:

Not big enough rooms and need a microwave

2026-07-21 • via Nuitee
C
Carson • solo_traveller • us
10
Awesome and good price
Pros:

The staff was awesome, 💯 nice women who were great help, 👍 clean rooms, nice beds, and location great, good breakfast for simple people, good pool too and a sweet cat came in and out I called him Simon lol

Cons:

Nothing wrong

2026-07-19 • via Nuitee
G
Gul • solo_traveller • pk
9
Pros:

Shops & restaurants are walking distance

Cons:

All ok

2026-07-19 • via Nuitee
K
Kathleen • extended_group • us
7
It was ok for night
Pros:

The water leaked in bathroom and the pillows were terrible very uncomfortable

2026-07-18 • via Nuitee
R
Roger • solo_traveller • us
10
2026-07-17 • via Nuitee
J
Joyce • couple • us
5
In the past I have always been very happy with the motel. Not what I expected.
Pros:

There wasn't much to choose from.
An apple, coffee and a muffin.

Cons:

the bed was lumpy and very uncomfortable after a couple of hours sleep I woke up with my back killing me

2026-07-16 • via Nuitee
C
Charles • solo_traveller • us
7
Meh
Pros:

Good location- friendly staff. Clean room.

Cons:

Rooms smells like smoke - even the non-smoking ones. Skimpy on the microwave - one shared per floor.

2026-07-14 • via Nuitee
T
Tsur Gabay • solo_traveller • il
10
Pros:

מלון מעולה

2026-07-13 • via Nuitee
T
Tabitha • extended_group • us
9
It was very nice and relaxing.
Pros:

It was very nice. Next to a shopping center. Convenient.

Cons:

Everything was fine.

2026-07-13 • via Nuitee
F
Felicia • solo_traveller • us
4
Pros:

Location was great, close to casino and stores.

Cons:

We were very disappointed with our stay.
The rooms were old, worn, and didn't feel very clean. The spa tub was also extremely loud - the neighbors in the next roomcould clearly hear it running.
The biggest issue happened after we returned from the casino. We had rented two rooms. My husband and I came back around 2:00 a.m., and my son returned around 4:00 a.m. My room key no longer worked, thankfully my husband's still did. Unfortunately, neither of my son's room keys worked. He rang the service bell repeatedly and waited at the front desk for about 30 minutes before finally knocking on our door for help.
I went with him back to the front desk and called the hotel. A staff member eventually came out from the back and said, "Oh, the doorbell doesn't work—read the sign." The sign simply said the attendant had stepped away and would return shortly. It never mentioned the bell was broken. We ended up waiting nearly 40 minutes at 4:00 in the morning just to get someone to help us. That level of customer service was unacceptable.
To make matters worse, my son's room had a pull-out sofa. While there was a clean sheet on it, you could clearly see blood stains on the mattress underneath. It was disgusting and completely unacceptable.
Overall, this was a very disappointing experience, and we would not stay here again.

2026-07-13 • via Nuitee
C
Crystal • couple • us
10
the stay was great
Pros:

clean and comfortable

Cons:

breakfast

2026-07-12 • via Nuitee
K
Karen • solo_traveller • us
9
A good place to stay.3
Pros:

The location was good.

Cons:

Breakfast was average.

2026-07-12 • via Nuitee
J
Josey • extended_group • us
5
2026-07-11 • via Nuitee
J
Josey • extended_group • us
6
2026-07-11 • via Nuitee
K
Kameron • family_with_children • us
10
It was outstanding.
Pros:

Everything

Cons:

Nothing

2026-07-10 • via Nuitee