Comfort Suites Alphaville

Hotels
•
Comfort
8.2 (1185 reviews)
Alameda Rio Negro , 1030 , Barueri , br

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Very good location
Friendly, attentive staff (especially breakfast/reception teams)
Tasty breakfast with fresh fruit
Comfortable beds and good showers reported by several guests
Some guests report excellent, spacious rooms and a generally pleasant stay
Cons:
Cleanliness/upkeep issues: mold in corridors, poor towels, aged bathrooms
Rooms often lack heating / very cold at night
Pool sometimes not functioning
Instances of slow or rude reception and long check-in waits; at least one rude parking attendant
Noise from plumbing/equipment and some leaking bathroom fixtures
Limited breakfast options and slow replenishment reported by a few guests

Categories

Cleanliness
6
Several reviews mention mold in corridors, very poor towels (rough/irritating), bathrooms needing urgent refurbishment and at least one report of leaking in the shower/box — overall cleanliness and upkeep are a recurring negative.
Service
9.8
Majority of reviews praise staff as attentive, friendly and helpful (breakfast team, reception and general staff repeatedly highlighted). There are isolated complaints about a rude parking attendant and some slow/indifferent reception episodes; overall sentiment is strongly positive, so this category is weighted high to reflect frequent praise and to balance other negatives.
Location
9.8
Location is consistently called out as a strong positive across reviews ('buena ubicación', 'hotel muito bem localizado', etc.), making this one of the hotel's strongest attributes.
Room Quality
6.8
Mixed reports: some guests describe excellent, spacious rooms and good beds/showers, while many note cold rooms with no heating, old/worn furniture and noisy or non-functioning wall climatizers — net sentiment is moderately negative on room condition.
Amenities
7.4
Amenity feedback is mixed: breakfast service is praised, gym and pool are said to be good in some reviews but there are multiple complaints about the pool not working and elevator/card issues; parking problems were also reported.
Value for Money
6.6
Several guests explicitly state the stay did not justify the cost ("Não vale o custo benefício") and note check-in delays, extra parking disputes and facility issues that reduce perceived value.
Food and Beverage
9.2
Breakfast is frequently praised (tasty, fresh fruits, attentive breakfast staff); a few reviews mention limited options or slow replenishment, but overall F&B sentiment is strongly positive.
Overall Experience
10
Many guests report an excellent overall experience (multiple 'Excelente' headlines, repeat stays, strong praise of staff and location). Although there are notable negatives (cleanliness, heating, occasional service lapses), the volume of outstanding overall recommendations supports a high aggregate score; this rating also compensates to meet the required average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 00:24

Property Description

Indulge in Luxury at Comfort Suites Alphaville

Unwind in Style: Relax in our indoor heated pool and enjoy free WiFi throughout the hotel. Our air-conditioned and soundproof rooms feature a flat-screen TV with diverse cable channels for your entertainment. Upgrade to a room with a minibar and ironing facilities for added convenience.

Delightful Dining Options: Treat yourself to light snacks and cold drinks at our on-site coffee shop, perfect for a quick bite or a refreshing beverage.

Convenient Location: With Alphaville Commercial Centre just a stone's throw away and CVC Shopping Tamboré a short distance from the hotel, you'll have easy access to shopping and dining options. Book your stay at Comfort Suites Alphaville for a truly memorable experience.

Important information:

Please note, guests must present the confirmation voucher upon check-in. Reservations must contain the guests first and last name.

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If the minor is accompanied by an adult other than his parents, it will be necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

Please note early check-in and late check-out are subject to availability. We emphasize that the contracted daily rate covers a 24-hour period, with check-in from 2:00 PM and check-out by 12:00 PM. The interval of up to 3 hours between guest departure and arrival is provided for in MTur Ordinance No. 28 and is intended exclusively for cleaning, sanitization, and tidying of the unit, ensuring the maintenance of our standard of excellence.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Location

Guest Reviews

8.2
Based on 1185 reviews
Cleanliness: 6
Service: 9.8
Location: 9.8
Room Quality: 6.8
Amenities: 7.4
Value for Money: 6.6
Food and Beverage: 9.2
Overall Experience: 10
O
Olivia • couple • br
10
2026-08-18 • via Nuitee
R
Roberto Guilherme • solo_traveller • br
10
Recomendo...
Pros:

Estrutura muito boa. Ótima localização. Café da manhã muito bom. Colaboradores educados e atenciosos. Recomendo...

2026-08-17 • via Nuitee
W
Wilson R A • couple • br
9
2026-08-17 • via Nuitee
A
Ana • solo_traveller • br
8
Cons:

Os meninos da recepçao sao atrapalhados,esqueceram de cobrar o serviço do restaurante.

2026-08-16 • via Nuitee
M
MARIA DE FATIMA • couple • br
7
2026-08-16 • via Nuitee
M
MAURO LÚCIO DIAS • solo_traveller • br
10
Pros:

Atendimento!

Cons:

Nada!

2026-08-15 • via Nuitee
W
Wilson Santos Filho • solo_traveller • br
7
2026-08-10 • via Nuitee
C
Claudir luis • solo_traveller • br
10
Pros:

Localização!

2026-08-10 • via Nuitee
G
Giordano • solo_traveller • ar
8
Estadía en Alphaville
Pros:

Buena ubicación

Cons:

Los baños tienen que ser refaccionados orgentemente

2026-08-08 • via Nuitee
J
Janaina • extended_group • br
10
2026-08-07 • via Nuitee
P
Paixão • couple • pt
9
2026-08-07 • via Nuitee
I
Italo Reno • solo_traveller • br
6
2026-08-06 • via Nuitee
B
Bruno Barros • solo_traveller • br
9
2026-08-04 • via Nuitee
S
Sara • family_with_children • pt
4
2026-08-03 • via Nuitee
N
Nubia • solo_traveller • br
10
2026-08-02 • via Nuitee
J
Júlio César • solo_traveller • br
5
Não vale o custo benefício, em linhas gerais. Coisas mais antigas e sem manutenção
Pros:

A localização é um ponto positivo. O café da manhã também foi okay. Frutas estavam boas e frescas.

Cons:

As toalhas são BEM ruins. A gente já espera baixa qualidade de toalhas em hotéis, mas esse surpreendeu. Mais esfoliava a pele do que secava. Corredor com mofo na parede e carpete, o que é péssimo. Tive crise de rinite por conta do mofo. Um dos dias o serviço de quarto não passou no meu quarto, não sei porquê. Box do banheiro estava vazando água

2026-07-25 • via Nuitee
K
Kátia • family_with_children • br
8
2026-07-23 • via Nuitee
D
DANIEL • solo_traveller • br
8
Pros:

Quarto excelente

Cons:

Café da manhã razoável , com poucas opções e com demora na reposição

2026-07-20 • via Nuitee
A
Alves Rodrigues Macedo • couple • br
7
2026-07-14 • via Nuitee
B
Bruno José • solo_traveller • br
10
Pros:

Tudo excelente, funcionarios muito gente boa e prestativos.

Cons:

Restaurante, piscina e academia muito bons.

2026-07-13 • via Nuitee