Forest Suites Resort at Heavenly Village

Hotels
•
Benchmark
7.8 (230 reviews)
1 Lake Pkwy, South Lake Tahoe, California, 96150 , South Lake Tahoe , US
1-530-541-6655

listing image 1
Show all photos
Pets allowed

Facilities

Free breakfast
Meeting rooms
Boat tours nearby
Fitness facilities
Express check-out
Parasailing nearby
Fireplace in lobby
Arcade/game room
Electric car charging station
Health club
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Decent breakfast options
Cons:
Cleanliness issues
Uncomfortable room quality
Inconsistent amenities

Categories

Cleanliness
6.91
Many reviews mentioned cleanliness issues, such as musty odors and dirty bathrooms.
Service
8.88
Staff was friendly and provided good customer service.
Location
8.92
The location was praised for its proximity to restaurants and stores.
Room Quality
6.87
Several reviews highlighted issues with room quality, including outdated furniture and uncomfortable beds.
Amenities
7.9
While some amenities were appreciated, such as breakfast options, there were concerns about late checkout communication.
Value for Money
6.86
Concerns about room condition led to perceived poor value for money.
Food and Beverage
7.91
Breakfast was noted as a positive aspect.
Overall Experience
8.18
Guest experiences varied widely, leading to a balanced overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 18:56

Property Description

Escape to the enchanting Forest Suites Resort at Heavenly Village, where comfort meets adventure in the heart of South Lake Tahoe.

Relaxation at its Best
Unwind in one of our two inviting hot tubs or stay active in our fully-equipped health club. With our concierge services, arcade/game room, and special wedding services, you’ll find everything you need for a perfect getaway.

Savor Every Bite
Start your day with a complimentary buffet breakfast served daily, and indulge in delectable snacks at our on-site deli. Enjoy your favorite cocktail at the bar/lounge, perfect for winding down after a day of exploration.

Ideal for Business and Leisure
With over 3,000 square feet of versatile meeting space and modern business amenities, we cater to both corporate events and leisure stays. Our air-conditioned rooms feature microwaves and flat-screen televisions for your convenience.

Book your stay today and create unforgettable memories at Forest Suites Resort at Heavenly Village!

Important information:

  • The seasonal pool will be open from May 01 to October 31.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RNO

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 230 reviews
Cleanliness: 6.91
Service: 8.88
Location: 8.92
Room Quality: 6.87
Amenities: 7.9
Value for Money: 6.86
Food and Beverage: 7.91
Overall Experience: 8.18
J
John
10
Pros:

Staff was friendly, great customer service, we had an amazing time while staying there. Rooms were clean and comfortable.

2025-10-11 • via Nuitee
O
ouarda • family
10
Pros:

Amazing

2025-10-09 • via Nuitee
M
Mia
10
Pros:

Perfect location to restaurants and stores. Close to the casinos everything is walking distance. I would definitely stay here again. Room with spacious and clean

2025-10-05 • via Nuitee
G
Garegin • family
8
Pros:

Good location

2025-09-30 • via Nuitee
F
Frank • partner
4
Pros:

For the money is was not good , stains in bathroom ceilings , sliding door was very hard to open, screen on sliding door was torn , fans in bathroom was extremely loud , heater sounded like a jet plane taking off, do not stay downstairs because the noise transfer was very loud , breakfast was great , staff was excellent, heater vents were all bent and would be a toe catcher, great tvs, . Won’t stay there again

2025-09-29 • via Nuitee
K
Karthika
10
Pros:

Clean & spacious room.very friendly and helpful

2025-09-28 • via Nuitee
S
Susan
8
Pros:

DRUNK GUYS DISTURBING THE PEACE LATE AT NIGHT. They were somewhere near my room & their yelling etc etc went on until at least 1230 A. M. !! So I didn’t get much sleep! Apparently this “resort “ doesn’t have security people checking on the buildings?? I should have called police
Also, I wanted to bring eggs to my room at breakfast but was unable to because there were no paper plates anywhere! It’s not allowed to take the china plates out of the breakfast room. The woman at the front desk told me to see the “attendant “ but there was no attendant!!

2025-09-27 • via Nuitee
A
Alaya
8
Pros:

Great ammenities, didn't like not knowing if I could pay for the late checkout until the morning of, seemed not conducive....pay $50+tax for a 3 hour later checkout, but cannot do this at time of reservation or night before have to check the morning of if they will allow it

2025-09-27 • via Nuitee
D
Dina
8
Pros:

We only spend one night, enjoyed the area

2025-09-25 • via Nuitee
A
Amanda
10
Pros:

Staff was friendly and helpful. Clean room and great parking.

2025-09-25 • via Nuitee
A
Adrienne
10
Pros:

Loved the location! As far as our room…very old and dated. Smelled like old dirty socks. The bed was not comfortable at all. Sunk to the middle. Furniture very dated and not comfortable to sit in for very long. But like I said, the location was perfect!

2025-09-24 • via Nuitee
S
Susie • family
8
Pros:

Spacious room for 3 people but the king size bed was so uncomfortable. Stay was pleasant, perfect for a small family or a girls weekend

2025-09-22 • via Nuitee
D
Diana • family
4
Pros:

One of two bathrooms smelled so terrible of urine and mildew that we did not use it. It was disgusting.

2025-09-22 • via Nuitee
D
Debra
6
Dissatisfied with room
Pros:

Our stay was for 5 nights. We had a king suite and the pictures on the website did not at all look like our room. The room was extremely musty smelling and the floors were in poor condition. The cabinets wouldn’t close because they had been painted on so many times. The walls had marks and chips all over. We opened the sliding glass door and the screen door was filthy and you could tell it had not been cleaned in awhile. We made sure to wear our shoes the entire time because it just didn’t look clean. The tub had cracks in it. The reception desk wa very friendly and the breakfast was good and there were several choices. I would not stay here again just because of the way the room looked. It was not worth the money unfortunately. Just disappointed.

2025-09-22 • via Nuitee
L
Lianne
8
Pros:

Great location. Loud because of the dogs. Rooms are clean and spacious.

2025-09-21 • via Nuitee
M
MARIA
2
Pros:

The sliding door to my room wouldn’t lock. You can hear everything which made for a long night of no sleep. The beds were uncomfortable. I wish I could say it was just my room, but my family also had sleepless nights. Definitely not family friendly as there was a group drinking late at the pool.

2025-09-18 • via Nuitee
N
Noel • family
6
Pros:

staff and service was great, we had a good time but the rooms weren’t the cleanest, seemed unfinished or put together quick. cable went out so had no tv at night. good area, pool n smores night was fun. still had fun but for how much you pay i expect more for the room cleanliness and had dirty walls n couches.

2025-09-17 • via Nuitee
M
margaret a • partner
8
Pros:

Close to everything. Didn't like additional fees and parking fees when checking in. Booked on Expedia.

2025-09-14 • via Nuitee
M
micheal • family
2
Pros:

This is a class dump.
Very dirty and very old.

2025-09-10 • via Nuitee
E
Elisa
10
Pros:

Everything is great. Its just the cleanliness , needs more details in cleaning.

2025-09-05 • via Nuitee